Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,903 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,903 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 14th August 2025

1496

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered an adjustable kettle bell. This is my first experience with Titan. Kettle bell arrived without tools to make the adjustment. Called and got offshore support. Telling me that these tools are not included. Ask if they’d ever laid their eyes on a kettle bell like this. I could tell they hadn’t no clue how to use the kettle bell or make adjustments. Just trying to get the tools that were supposed to be included. I realize that I can buy them elsewhere but it really chaps me that what I bought showed up incomplete and it would from any company. Doubtful that I will use titan again.”

Helpful Report

Posted 3 years ago

Hi Charles, thank you for the review and my sincere apologies that we weren't able to provide a positive experience for you. I have had a chance to check and one from our team had reached out to you regarding this and we are glad to see that a resolution was provided and was accepted. We value our customers' experience and are constantly working to make sure items are delivered complete and also to improve our packaging so that it can endure the rigors of transit; making it less likely that pieces will be lost while in transit. Thank you very much for letting us turn this around for you.

Posted 3 years ago

“Fan bike petal assembly stripped out. Customer service did nothing to help. Never even got back to me fully. I wouldn't recommend to anyone, assault bike is a much better product structurally. You pay for what you get I guess.”

Helpful Report

Posted 3 years ago

Hello Tyler, please accept our heartfelt apologies for the item's poor quality. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. If the item fails in any way, you can file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 3 years ago

“Only received partial order. Called and waiting to hear back on where my 245 pound package is. Been waiting for 7 hours for an update. Terrible response time”

Helpful Report

Posted 3 years ago

Hello Howard, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Squat stand couldn't be assembled because the holes didn't line up. Right upright went in perfectly. The other did not.”

Helpful Report

Posted 3 years ago

Hello Kristi, please accept our heartfelt apologies if the squat stand couldn't be assembled because the holes didn't line up. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“I keep getting broken or incomplete items. Annoying .”

Helpful Report

Posted 3 years ago

Hi Phil, thank you for the review and my sincere apologies about this. I have had a chance to check and I can see that one from our team has reached out and offered a resolution which was accepted. We value our customers' experience and are constantly working to make sure items are delivered complete and also to improve our packaging so that it can endure the rigors of transit; making it less likely that pieces will be lost while in transit. Thank you for letting us turn this around for you.

Posted 2 years ago

“It took 23 days for my equipment to get here. Unbelievable. And just like last time I ordered from titan. The equipment shows up damaged. And again like last time I know this negative review won’t even post. Horrible company”

Helpful Report

Posted 3 years ago

Hi Dayton, thank you for the review and my apologies for the experience you have had with your order. I have had a chance to check and I can see that one from our team has reached out and keyed a replacement order for you on 08/02. We sent an email on 08/09 to make a follow up however, we've yet to receive a response. We value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. If you have any pending issues that we can look into for you, please reach out to us at info@titanbrands.com and reference PBR Angelo so we can assist you further.

Posted 3 years ago

“Missing bolts to finish assembling the bike.”

Helpful Report

Posted 3 years ago

Hello Robert, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who advised you to purchase the missing bolt locally and that we will issue a refund for the cost instead. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“First two items in my order were shipped correctly. The last item took over two weeks to arrive after being delayed by FedEx for 8d. Once I received the package I was missing one of the legs to my squat stand which makes the item unusable. Titan will send out the item once it’s in stock so could be a few weeks which is crazy since I already waited a few weeks to receive an incomplete item. Pretty wild this happened from a reputable company.”

Helpful Report

Posted 3 years ago

Hello Justin, please accept our heartfelt apologies if your order was delayed and if there is a missing part from your order. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“The screw in our kip bar has broken twice now requiring a replacement bar be shipped to us. Both times we have had an entire kip bar sent to us instead of the wooden bar. We don’t need or want an entire set, we only want the wooden bar needed. So now we have extra large pieces of metal frame just lying around that we don’t know how to get rid of without throwing it in the trash which is so irresponsible and wasteful.”

Helpful Report

Posted 3 years ago

Hello Alicia, please accept our heartfelt apologies for the item's poor quality. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. I checked your account and we have issued a full replacement as it will take a while if we will issue a part replacement. To avoid further delay, we issued a full replacement instead. Also, we did not require you to return the broken items as we don't want to inconvenience you even more in processing the return. You may throw the broken bar or keep it. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Horrible!!!”

Helpful Report

Posted 3 years ago

Hello Tyson, please accept our heartfelt apologies for the item's poor quality. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanfitness.com and mention PBR Amyra

Posted 3 years ago

“Box was damaged so the paint was scraped off in several places. You need to add more protection when shipping these.”

Helpful Report

Posted 3 years ago

Hi Michael, thank you for the review and my apologies for the experience you have had in regards to shipping. I have had a chance to check and I can see that one from our team reached out on 07/22 and however we've yet to reach a resolution after our last email on 07/28 which we have not received a response. Please reach out to info@titanbrands.com and reference PBR Angelo so we can continue making this right for you.

Posted 3 years ago

“Received the wrong item. Replacement was supposed to be shipped. Replacement order was cancelled. Still trying to get issue resolved after contacting Titan everyday since receiving the item.”

Helpful Report

Posted 3 years ago

Hello Richard, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I reviewed your account and orders to see if there was anything we could do to improve your situation. Unfortunately, I was unable to come up with a better option than the one we have presented, which is to return the wrong item for a refund. If you need further assistance, please contact us at info@titanfitness.com and reference PBR Amyra.

Posted 3 years ago

“The Wall Mounted Wall Pulley is a huge disappointment. The Pulleys do no slide smoothly and make a ton of noise. The amount of friction they have is a massive issue. The package came in with no damage.I have always been a loyal Titan customer, however, due to the quality of this machine I question future orders. Is this a common issue with these units? How will Titan correct my issue? Thank you”

Helpful Report

Posted 3 years ago

Hello Matthew, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. We value our customers' feedback and are constantly working with carriers to enhance the products we manufacture to achieve our goal of providing the highest quality possible. I checked your account and noticed that you've already spoken with one of our product specialists, who advised you to try to use some silicone lubricant spray on them and the cables. This might alleviate the friction. You can purchase some at any Wal-Mart or Home Depot. Please email us at info@titanfitness.com with the subject PBR Amyra if you require further assistance.

Posted 3 years ago

“So unhappy with my first purchase! Yes they offer free shipping but they do not package the items well, so you end up with dented and scratched items that could have been prevented and they don’t want to take responsibility for. So disappointed, I purchased a folding squat rack as a gift for my son who is a personal trainer and the box came open on both ends with the item falling out, scratched and a dent from shipping. If I wanted a scratch and dent item I would have bought that. Reached out to customer service they push you to the next person and then offered me $10 as a partial refund!!!! I’m sorry Titan but you need to do better! I understand things can happen during shipping but package your items better that if the box gets ripped open it’s protected. So the surprise was ruined because I had to open it all the way to be sure nothing was missing on top of being damaged! Just so disappointed, customer service could be a whole lot better and it’s just not.”

Helpful Report

Posted 3 years ago

Hello Tiffany, please accept our heartfelt apologies for any damage to your order during delivery. We value our customers' feedback and are constantly working with carriers to enhance our packaging so that it can endure the rigors of transit. I reviewed your account and orders to see if there was anything we could do to improve your situation. Unfortunately, I was unable to come up with a better option than the one we have presented, which is to keep the item and issue a partial refund. If you need further assistance, please contact us at info@titanfitness.com and reference PBR Amyra.

Posted 3 years ago

“Wish I would have gone with Rogue. Issues across the board with Titan. First and most notable, the packaging of their items is so limited that they arrive scratched and damaged, the Titan logo on my T-3 rack is all messed up and the ends of the rack have scratches from the poor packaging. Second, I'm missing the required hardware to assemble. Titan's customer service response, (paraphrased) "go further inconvenience yourself and buy the hardware we forgot to include yourself and then go through a reimbursement process". Third, one of my packages was delivered right back to Titan, not my house, and I had to spend additional time with customer service to re-order. No sincere apology, no rushing the delayed replacement, and no discount for the inconvenience.”

Helpful Report

Posted 3 years ago

Hello Adam, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I sent you an email on July 25, 2022, with the replacement details for the damaged side brace and missing hardware. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Missing bolts. Poor packaging.”

Helpful Report

Posted 3 years ago

Hello Jason, we sincerely apologize for the product's poor condition upon arrival. We value our customers' opinions and are constantly working with shipping providers to enhance our packaging so that it can survive the stresses of transit. We'll also improve our shipping process so that our warehouse team properly inspects the items before shipping to confirm that all parts are present. We reached out to you last July 21, for more information regarding your concern, but I have yet to receive a response. If you need further assistance, please email info@titanbrands.com and mention PBR Karen.

Posted 3 years ago

“All my boxes were delivered half opened, big holes & equipment sticking out. As a result, the equipment got scratched, scuffed up & dented! I raised my concerns about this twice with customer service & I’m still waiting for a damn response. All i keep getting told is its under review. I want half my money back!”

Helpful Report

Posted 3 years ago

Hello Natalie, please accept our sincerest apologies for the poor quality of the item you received and the parts of your order that were missing. We value our customers' opinions and are constantly working with shipping providers to enhance our packaging so that it can survive the stresses of transit. I checked your account and found that Angelo reached out to assist you with the return of your order for a full refund/offered a partial refund but was not able to receive any response since August 1. If you need further assistance, please email info@titanbrands.com and mention PBR Karen.

Posted 3 years ago

“I did not receive my equipment”

Helpful Report

Posted 3 years ago

Hello Erick, please accept our heartfelt apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I sent you an email on July 21, 2022, and you have confirmed that you have received your order. Please contact us at info@titanfitness.com with the subject PBR Amyra if you have any other concerns.

Posted 3 years ago

“I was about to place an order (gift for family member) when a screen pop up advertised a 5% welcome discount. I clicked on the 5% offer (sent to my e-mail). Code did not work. After unsucessfully trying to reach Titan by phone, I sent e-mail (which took a few days to receive a response). I did get a message that Titan was very busy and it make take a bit to hear back from Titan. Meanwhile the price on the item in my cart increased. I received a response from Titan that the 5% offer could not be applied to sale items (which NO WHERE in the 5% welcome offer was mentioned). All other companies I have dealt with have had disclaimers when they have coupon codes on what is excluded. I responded via e-mail to Titan asking if they'd at least honor the original sale price (from 2 days prior while waiting for a response) - difference was only $4. Titan responded NO, sorry. This is terrible customer service and if I had another place to order the item (gift), I would have done it in a heartbeat with this type of response! Very disappointed in lack of flexibility and Customer Service.”

Helpful Report

Posted 3 years ago

Hello Karen, please accept our heartfelt apologies if your request to use the 5% discount on any order that has been placed was not honored. Your feedback will undoubtedly be used to enhance our policy about discounts and coupons. Unfortunately, we are not able to retroactively apply any coupon to an order that has already been placed. Also, you cannot apply coupons to items that are already discounted. Coupons and discounts are only valid on regular-priced items. We suggest you use it soon on a future order. If you are having any issues using the coupon on the website, you may also reach out to sales to place an order, and they will apply the coupon for you. If you have any concerns, please email us at info@titanfitness.com and mention PBR Amyra.

Posted 3 years ago

“The package was beaten up when i got it. The wrong nuts, bolts and washers were sent, it was like those were meant for a different package and got mixed up, I sent an email asking for the right nuts and bolts but I have not gotten a response yet”

Helpful Report

Posted 3 years ago

Hello Noah, please accept our sincere apologies if the item you received was damaged in transit and some hardware is not correct. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

Titan Fitness is rated 4.5 based on 27,903 reviews