UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,288 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,288 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay clear of this company. I incured tax and duty on a small item, that was paid when the item was delivered. I recieved 2 invoices for the tax and duty in the following months after this. I emailed them and recieved no coherent response and have called multiple times only to be kept on hold and had the call dropped. I recieved a letter today from a debt collection agency, threatening that I have 14 days to pay from the date of the letter, the 14 days are up tomorrow.. or it affects my credit rating. I have had to pay a bill that I have already paid. I actually feel violated and threatened by this company. I will refuse to buy another product online that uses UPS.”

Helpful Report

Posted 4 years ago

“I've been talking to customer support every day since the 1st of June to rectify a delivery address on a parcel that's been stuck in the local depot. The service representative always assures me that the new address and access phone number have been saved, yet the following day, I'm always notified via email of either an incomplete address or a lack of a security access code. I've spoken to over a dozen service representatives to ensure that the driver had the correct information. Do not use UPS.”

Helpful Report

Posted 4 years ago

“Beware Beware of UPS they try to steal my parcel how they do that they delayed your delivery without no explanation or reasons they try to delayed it for 48 hours and in meantime they will send an email to the sender pretending there's something wrong with the address or your name and and they said to the sander they try to contact receiver without success after that they give him 2 days to sort it out otherwise the parcel will be abandoned and that is the trick you will lose your parcel what a scambags be careful the only solution go by yourself you don't need anything just your ID and go collect from the depot before is too late”

Helpful Report

Posted 4 years ago

“I am still waiting for my order it has been at the seaside facility for processing since 9jun I have contacted ups several times and given them my correct address Mr Richard Griffith, 5 bontuchaf, carneddi, Bethesda, Bangor, Gwynedd Ll57 3Sn and still hasn't received my order ups are pathetic.”

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Posted 4 years ago

“I have the WORST experience of my life using UPS to ship my thing from the UK to Spain. HORRIBLE customer service. Called everyday for 20 days. Everytime they told me: " I will send a message to the department responsible for that and you need to wait for 24/48 hours." Next day....same thing again. For sure I WILL NEVER EVER use UPS again.”

Helpful Report

Posted 4 years ago

“Umpteen opportunities to put it right but no one.. NO ONE at UPS gives a single c**p. UPS = Utterly Pathetic Service. I have plenty of screen shots about the problems I have been having it’s a shame I can post them here. I’m out almost £1500 and my package is still saying it should be here 25th May… today is 14th June. Won’t respond to emails and they just pass you from pillar to post. Proper dodgy company.”

Helpful Report

Posted 4 years ago

“I have not had a successful delivery without issues, lies, broken promises and so on for over 2 years with ups. I now actively avoid companies who use their as their carrier when ever I possibly can.”

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Posted 4 years ago

“OMG I could not undermine UPS strongly enough there service is appalling every day for two weeks I recited an email to say it would be delivered today I paid €27 for it to be delivered & ended up collecting the item myself shame on you / Des 👎👎”

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Posted 4 years ago

“What a shambles for the second time in as many weeks another if my parcels which was heavy was delivered to the wrong address not worthy of any stars”

Helpful Report

Posted 4 years ago

“UPS collected import taxes fir an item I purchased from the EU then damaged the item in transit. The seller didn’t get the return for over a month as it sat in a UPS depot but did refund me. UPS have refused to refund me my import duty which I consider very poor practice and illegal. I won’t be buying from outside UK again and I wouldn’t use UPS fir anything”

Helpful Report

Posted 4 years ago

“Are you kidding me?? UPS is the worst!! Package not delivered from Amazon due to “bad” address. Checked their website address is correct, called customer service they have the correct address! So WTF? Now going to re-deliver.. oppps guess what not delivered again why? Due to bad address.. lol checked my ring cam the driver on first day at 742pm never showed up at my address, the 2nd delivery the truck pulled up in front of my house sat there for 30 seconds at 133pm and just drove off... Got a hold of JR the supervisor and was told the zip code is wrong, but when told the day before your customer service read the correct address including zip code, he had no clue.. JR tells me it WILL be delivered tomorrow.... lol I won’t hold my breath!!! Do NOT use this shitty company!!!! Amazon do better!!!!!”

Helpful Report

Posted 4 years ago

“The WORST delivery experience of my LIFE!!! NEVER USE UPS! Due to COVID I couldn’t go back to my family for several months, so my family sent me personal stuff for summer: clothes, toiletry, books… It was a France to UK shipment. First of all, my parcel got stuck at customs because of “missing documents”, documents that we were never asked to provide in the first place. When this issue was finally solved (it took more than a week), they delivered my package to the WRONG ADDRESS (100% their fault, the address was perfectly written and visible on the box). I obviously contacted them and claimed for lost package, and it eventually arrived the day after. 2 weeks instead of 48h to get it. Now. The box wasn’t the one my family used. They opened my parcel and move everything. It was a TOTAL MESS. Everything was incredibly dirty. Things were missing (worth more 120€), things were damaged (worth more 50€). I was shocked by what these savages did to my personal belongings. Now the fun part. I wanted to open a claim for damaged package. Well, I couldn’t do that, because a claim had already been opened (for lost package) and apparently they don’t believe it is possible for a package to be lost AND damaged. I tried to call customer service instead. They basically never picked up despite me spending dozens of minutes on hold. We also tried to complain through UPS France. They never bothered to answer our emails. Now the cherry on the cake. Two weeks later, I received a bill. I was expecting it, as I was explained I would have to pay VAT on my parcel because of the missing documents. Fine with that. Listen. They charged me 144£ for “Complex Entry charge”. This is not money for the government. This is UPS stealing from a customer. What do they need the money for? Not to store my parcel safely while the custom issue was ongoing, considering the miserable state of my parcel. This is just how they make money. They lure you with a cheap service and then they make money on your back by holding your package hostage until they have a proof that you agreed to pay (pay for what? They don’t bother giving you details before they send the bill). When I paid the bill over the phone, the woman asked me if I ended up receiving the package (not to help me or anything, it was just a « by the way, I am just curious » question). I said yes, but things were missing and damaged, and I try to complain but I couldn’t because nobody never picked up the phone or answered my emails. She just completely ignored my comment and ask for my credit card details. So, to sum up: - UPS kept my parcel for almost two weeks for a missing document they didn’t mentioned we needed - UPS delivered the package at the wrong address to a total stranger - UPS ruined my package. Things incredibly dirty. Things missing. Things damaged. No compensation. - UPS customer service plays dead - UPS charged an insane amount of money without telling us beforehand. Despite everything that happened. This is extortion. This company is just interested in stealing money from customers they absolutely don’t care about. They disgust me and should not be allowed to do business. This is not business, this is stealing. Avoid. Avoid. Avoid. NEVER. PICK. UPS.”

Helpful Report

Posted 4 years ago

“Utter rubbish. Waiting over 2 weeks for a parcel held at Donnington.No updates other than about 10 meaningless overnight scans. Customer service non existent, just a lot of automated replies that are not relevant, before UPS hang up on you.”

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Posted 4 years ago

“HORRIBLE! Sent a basic document via 2nd day air and it is lost. OK, things get lost. BUT, when I was at the local UPS store in Boonton, NJ the clerk took my docs and put them to the side w/the envelope, I had to ask her to put them in the envelope before I left, which I said nicely and thanked her. She rolled her eyes but did it. Then it gets lost, coincidence, maybe not. When it did not arrive at it's destination I called the 800 number, that's a freaking joke, you can't talk to a human. I called the local store, he said I'll call you back with information, NEVER DID! My attorney who was waiting on these docs called his local UPS and opened a case. A few days later the tracking site said sender was sent claim form. I wasn't sent anything. I call the local store again, the manager said she would look into it and call back. She did call back, said UPS gave up looking for my package. REALLY?! She said she would call them again and see if they could continue to search and call me back, well that was a week ago. Again, NOTHING. Don't use UPS, don't use the Boonton, NJ store. Cost me over $100 to replace those docs, but sent them FEDEX and they got to their intended location.”

Helpful Report

Posted 4 years ago

“I AM STILL WAITING FOR MY PARCEL WHICH WAS ORDERED ON THE 14TH OF MAY AND DESPATCHED ON THE 20TH. THIS IS THE SECOND TIME THIS HAS HAPPENED. UPS IS A RUBBISH COURIER AND I WOULD NEVER RECOMMEND THEM TO ANYONE. APPARENTLY IT TAKES TEN TO FIFTEEN DAYS FOR THEM TO FIND OUT WHERE MY PARCEL HAS GOT TO. WHAT TYPE OF ORGANISATION CANNOT EVEN TRACE THEIR OWN PARCELS?”

Helpful Report

Posted 4 years ago

“Two expensive packages lost in two months I can't believe that very heavy packages disappear be careful buy a good insurance or use other company,I been using fedex almost 3 year with out any problems,if you live in avondale az in rancho santa fe area and you have the same problem maybe is the driver the problem report it”

Helpful Report

Posted 4 years ago

“Import from Germany to UK they charged me 28% import VAT in addition to the other charges. They then blamed Thomann for the 8% addition to standard UK VAT despite it being their paperwork based on a 160 euro purchase.”

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Posted 4 years ago

“Stole my suitcase not lost 30th March - 4th June DONT EVER USE THIS COMPANY WORSE COURIER COMPANY IN THE U.K.”

Helpful Report

Posted 4 years ago

“At home all day waiting for delivery, driver did not bother to ring door bell or attempt to knock on door. I called customer service and no options other then deliver next day. I guess I will make a bigger sign by the door asking to ring door bell and I will drop my whole life and sit out side from 7am-7pm to insure deliver of package. I was given no option to pay more for better service or insure certain time frame or pick up at a store location.”

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Posted 4 years ago

“Disgraceful experience.....still waiting for my parcel to delivered. I wouldn't use this unorganised company again”

Helpful Report

Posted 4 years ago

UPS is rated 1.2 based on 2,288 reviews