UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,288 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,288 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to give UPS Madrid no stars at all. My brother sent me a parcel of Lady Grey Tea bags.(Enough to last me a year) I was told by phone that I would be emailed a Customs Declaration for importing. No email. A message was sent to my brother saying the package is being returned because it contains a "prohibited substance." ITS TEA BAGS !!!”

Helpful Report

Posted 4 years ago

“1 Star is too much for UPS. Worst delivery company ever, worst than all the national post services. My experience with them: My friend bought for me a second hand laptop in Germany, and he paid 250E for it. I then looked for a shipping service between Germany and Ireland, and found website Packlink (which is like a search engine for couriers, similar with parceldirect.ie) , entered all details and choosed UPS as delivery courier. All good, UPS collected the package from my friend house and I got it 1 week later. Because I was not home, the driver decided to throw the package over my 2m height gate and the laptop broke unrepairable. (how stupid is this???) Of course I ringed straight away UPS, they sent a driver the next day which collected the broken laptop for investigation and here starts the fun. UPS doesn't want to compensate me because the sender of the package apparently is Packlink, I spent hours with Packlink on chats and emails, I got nowhere, and they said they can reimburse me 18E (based on it's weight) because I don't have a receipt for the second hand laptop. Now I am trying to at least get my laptop back from UPS as there is some personal information I need to recover of it, UPS won't send it back as Packlink needs to ask them to do so, Packlink doesn't answer my emails anymore so here I am, no money, no laptop, my personal data is compromised (I am pretty sure this violates GDPR, so I will rise a claim to the small court here in Ireland).”

Helpful Report

Posted 4 years ago

“UPS are demanding a £330 charge from me for a delivery on goods I know to have a 0% import duty. In their invoice they have labelled the cost 'Government Charges' I have spent nearly three days trying to reach the UPS customer service team to request that they prove that this charge is genuine, additionally I have sent two emails. To date, no response. Having spoken with an import/export specialist, a suggestion has been made that this is a method of profiteering following Brexit and the uncertainty and confusion this has brought about. I am trying to give UPS the opportunity to prove otherwise, but they seem to be an inaccessible corporate. Even their Drivers are told not to give out a Phone Number.... They only get one star because there is no option to zero stars”

Helpful Report

Posted 4 years ago

“Had a pressure washer ship UPS from Florida to Massachusetts & the bottom of the box was blown out so they had loaded it upside down on the truck wich deformed the hose reel & it caused oil from the pressure washer to seap out & get all over everything the box looked like it had been left out on a loading dock in the pouring rain the UPS guy literally had to put the pressure washer on a dolley when he unloaded it because it was soaking wet and he couldn't carry it across the street to deliver it by carrying it because the box was destroyed & soaking wet plus there are major scratches on the frame and the hose threading where you connect the pressure hose to the pump was dented so I won't be able to connect the hose properly without any leaks very dissapointed with UPS I won't ever use them for shipping items.”

Helpful Report

Posted 4 years ago

“Worldwide company, customer service is behind this era. I feel like customer is 0 for this company. Never had such a bad experience all around world, however bad news for me I am still in the middle of dealing with UPS. Package was sent from Italy to UK January, stuck in customs (even customs were paid), lost location of parcel by UPS. Investigation took almost 2 months, package found, but never delivered. Constantly excuses: Brexit, waiting for further instructions, can not move parcel as is not they warehouse, relevant team is dealing and etc. Meantime package was lost again for the second time!!!!!Other investigation with new location of the parcel!!!! It has been 4 months when I am dealing with their poor customer service: 1. lack of customer's care. First email answered after 2 weeks. Plus unprofessional replies, please see below actually sentence from it "Also, I am afraid to inform you that this parcel is lost in transit, but please do not worry, It is now under investigation". Asked to speak with management team and first email received after 1 month and 10 days- to hear that an issue will be passed to relevant team. So disappointing. Meanwhile dealing with customer service via phone and here some insights: 2. Customer service via phone - every time have to repeat the same details, imagine how it is upsetting after 4 months. Every time I am transferred to other department. Previous team member dont even bother to explain situation, have to repeat again situation. It looks like there is no records of the current issue or limited information or just CS representative not bothering to look at notes. It is so disappointing to hear constantly promises that somebody from management or department, who is dealing with a situation, will contact me within 24 hours.Never happened. It is so a shaming to receive broken promises. As a company if you cant do, do not promise. There is nothing more upsetting as broken promise to your customer. There is so many negative details about CS of UPS. The outcome : finally some light what I was hoping in the end of this story. I received one mail from manager, that relevant team finally is dealing on delivering package, just have to wait and they will keep me updated. Guess what I seen update: my package is abandoned by sender and receiver. Which never happened from us (sender and receiver side). This is just proves that it is definitely missing ownership in dealing with customer service issue, that problem is not solved and passing to so many different departments or relevant team. In the end result is 0. I want my parcel back :(((((((((”

Helpful Report

Posted 4 years ago

“I was advised that my parcel was delivered but I have not received delivery. Liars. They don't actually deliver”

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Posted 4 years ago

“I was advised that my parcel would be delivered on 20 May and it is now 26 May and I have no received delivery.”

Helpful Report

Posted 4 years ago

“Absolutely awful, claims forms you cannot fill in online if you do not have an account, parcels lost in London and in Slovakia, customer service senior investigator that informs me my parcels are lost after apparently trying the track them for the last 3 weeks, and then informs me I now have to go back to customer service to request a claims form, which I cannot fill in online as I do not have an account. I was under the impression that customer service where already investigating, so why do I now need to go back to customer service to request an investigation?. Plus I found out when I received my credit card statement UPS have taken out 2 unauthorised payments. I have demanded a full refund of all the money they have taken out of my account and compensation for the anxiety they have caused me. If not then I am off to the Ombudsman. If I could I would give no stars”

Helpful Report

Posted 4 years ago

“Do not trust ups with your items I have been given the run around in regards to my item which I still have not received various phone calls email's etc they just continue to lie it's almost feels like I'm being trolled by this useless company I very much doubt if I will ever receive my item I am thinking of reporting them to watch dog”

Helpful Report

Posted 4 years ago

“UPS agents are Thieves We paid for a package in Algeria to be sent from Treviso in Italy to Constantine in Algeria Track number: 1Z4364YX8694096581 UPS agents passed by the house located in Treviso and took the package in the morning of 12/04/2021 then they stole it the package contained a Gucci bag, 3 Furla bags, a sweater and a Twinset dress and a Jimmy Choo shoe (invoices in support) when they saw that it contains luxury items, they stole it after the package was not scanned on the internet , the tracking number was blocked, and when we got closer to our local UPS office, they told us that it is weird and that the package is not scanned The problem is, with UPS, there’s no one to file a complaint and do a thorough researches, there are cameras, right? The customer is not protected and the theft is recurrent, without the agents of UPS being worried, they steal with complete peace and impunity Here at UPS Constantine, she pushed us to make a false declaration of the cost of the package, in order to avoid, according to her, the customs tax when the package arrives in Algeria Since these thieving agents are used to still packages in complicity, they could have known that the real value of the package which is 1500 euros did not correspond to the derisory declared value of 200 euros, they decided to steal this package, saying that in the end, UPS will refund the customer 200 euros We request that a thorough investigation be conducted at UPS Treviso to uncover these thieves and stop these hijackings and thefts to other customers in the future and return our goods to us”

Helpful Report

Posted 4 years ago

“One of the most incompetent company i have ever had to have the unpleasant misfortune to come across. I had order numerous items from Germany on different occasions to be later sold, and on numerous of occasion the item had gone missing for weeks, sometimes months. during all these ordeals, UPS never seem to know where my item is, or they claim that it will be delivered the following day which it never happens. They constantly told me that they will get a manager to call me back to resolve the situation but that never happens. i have even had instances where the packages that i have ordered were so damaged that i was no longer in the position to resale them.”

Helpful Report

Posted 4 years ago

“UPS is sending me an invoice with late payment charges dated May 10th on May 20th. Never heard from them before, so not sure what the late charges are for? Moreover, I have not imported anything from the EU, so not sure why the invoice in the first place!!! Customer service non-existent, Helpline non-existent, Invoice support non-existent. 3 hours late still listening to a recorded tape.... In my experience, UPS is a company that bullies customers into wasting time and money.”

Helpful Report

Posted 4 years ago

“Sent by next day delivery 10th of may. I guess I am lucky from the reviews below, it was delivered on the 20th. the tracking is not showing as delivered apparently they are sending it back to me, I only know that it has because I have been keeping in touch with the customer. The tracking shows multiple delivery attempts, none of which happened, one entry says the customer refused delivery, which is a lie, the next entry says I refused the return. You cannot trust anything the tracing info says. I am just selling off my clutter trough eBay so I have time to keep on top of these things and talk to my customer. If you are a business with a lot of parcels going all at once I would not use UPS. this is by far the worst service I have ever had from a carrier and it is not like it is the cheapest option either”

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Posted 4 years ago

“No communication whats so ever,no delivery date ,it took 7 days from order from China to arrive in UK but 2 weeks later no delivery yet despite all charges are paid Customer service cant not even find their own reference For payment which they provided. I would give the a minus star ,they have a lot of work to do before even 1star”

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Posted 4 years ago

“They don’t care about customers. They got attitude and they are unprofessional especially Megan the supervisor Npt8FMI. They asked my to pay 333% as import taxes of the value of my items receiving as gift, when by law in uK I suppose to pay only 20%. You are fraud! I won’t use this company anymore.”

Helpful Report

Posted 4 years ago

“They took my money and they took my parcel and then decided they weren't going to deliver it so now holding it for ransom for even more money, they are and always will be a SCAM COMPANY! I will never use them again nor I will recommend them to anyone not even my worst enemy”

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Posted 4 years ago

“The worst company ever inc customer service u”

Helpful Report

Posted 4 years ago

“Never ever will i order anything that is going to be delivered by this shambles of a so called delivery service.Worst ever customer service ive experienced in my entire life.Full of lies and false promises.They say what they like to keep you at bay until nothing happens and you’re back on the phone to India,Thailand,or another Asian region as you are not allowed to talk to anyone in the UK.Now after so many complaints they just ignore me and to think all i required was a receipt for an import duty i paid.No electronic receipts just letters in this day and age??...really?? Approximately 5 letters sent from them including my receipt and none received means none sent in the first place...Never ever again will i waste my time with this company and when i checked the complaint websites it was 92% bad..I completely understand that ridiculously high percentage.”

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Posted 4 years ago

“Shipment was lost. This was not a small package, this was 5 floor mats for a truck that went missing. If they damaged it they should let me know. At this time it is under investigation. Had to file a claim with ups that wants proof and also have to know senders info. What a joke. This waa an 11 lbs package. My guess is the mistreated it and the contents broke free of packaging..”

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Posted 4 years ago

“Useless customer service Useless customer service - Sent parcel 12/04 (April 12) to Spain and after 04/05 it stopped moving in their system. Just spent 20 mins on to customer services to be told they can't work out where it is, can't email the recipient (only telephone, but he's deaf!) and aren't sure what the problem is anyway. 'Offshore' handler kept saying they want import information from me, despite me explaining I was the exporter and if they were to email the recipient he might have that info, but apparently they can only phone, which won't work. Completely useless company as far as problem handling goes - 20 minute call was mostly silence as the handler was useless at explaining what they required from me yet kept awaiting a response. First five minutes was explaining situation to a woman who then put me through to a man to whom I had to explain the whole situation again. Very infuriating experience - Left unresolved and have filed 'lost' claim with brokerage now.”

Helpful Report

Posted 4 years ago

UPS is rated 1.2 based on 2,288 reviews