UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,571 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,571 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to provide feedback on your delivery service based on my experience with UPS. My package was scheduled for delivery today, so I changed plans especially to be home to receive it. Unfortunately, it was not delivered and returned to the depot as the flat number was missing, despite that this information was provided by the recipient. Also, the delivery driver seemed to make no effort to contact any of the flats to find out which flat number the package receiver lived in. There's no number or way to contact the depot for me to try and pick up this package myself, and the phone customer service were unhelpful. Could you please improve your service by contacting the receiver before delivery if this information is missing to save disappointment + time for both me and UPS as it now has to be re-delivered in three days (which is too late as I needed the package by today).”

Helpful Report

Posted 4 years ago

“Import Scan was completed 10 days ago but I still not be able to receive my parcel. With 20% VAT in UK but UPS charges over 50% of the parcel value as Government Charges, no break-down, no explanation. It keeps postponing the estimated delivery with some random "delivery attempted" but actually no one came and no one gave me a call.”

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Posted 4 years ago

“It not deserve even one star never again is the worst service that I have received of my entire life and zero customer service after 20 days I still not received my parcel after saying we out for delivery for 2 times but never they show up and my parcel is stacked on some warehouses waiting for what? I been called and is always An answer machine that says that I need to wait for the next scheduled day for my parcel to be delivered . I call messaging them to let me know if can I go to collect no matter which part of the country is located I am seeking and tired to wait for my parcel to arrive. But never I received an answer. Avoid at all costs”

Helpful Report

Posted 4 years ago

“UPS is absolutely the worst I only gave 1 star because I don't see a zero. The driver said thanks for this heavy fxxxing box you xxxhole. Such poor customer service,I reported it and he's still working, shoulde be fired immediately”

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Posted 4 years ago

“Definitely one of the worst delivery companies in the UK. UPS failed to deliver an urgent item to us in the UK. The reason given on their tracking was "The service selected is not available to this destination address.", even though they had made a (yet again delayed) delivery to us just before Christmas. I spent 1 hour and 45 minutes on the phone to their call centre in Manilla, I was assured that my package would be delivered the following day. The following day I received a text and email to say that I had requested the delivery to be delayed. I had to make a 2 hour round trip to their depot to collect our urgent parcel. U Pile of Sh*t used to be one of the best delivery companies, now they are definitely one of the worst. I would not currently recommend them to anyone.”

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Posted 4 years ago

“The driver stole my iPhone.”

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Posted 4 years ago

“Poor customer service, no guarantee your parcel will be compensated if stolen or lost. No delivery proof will be provided. If any issues will happen you'll end up loosing your money. If you can I advise using alternative companies like DHL or Fedex. Much safer.”

Helpful Report

Posted 4 years ago

“Received email telling me my package was by my front door. When I looked out there was no package. Why can't I complain to a human instead of an answering service. My dying sister sent me a large package last year. When I got it, it was in pieces. UPS is the worst.”

Helpful Report

Posted 4 years ago

“Need signature for package. Told them to save driver a wasted trip would pick up in person at Tulsa hub. Charged me for saving drver a wasted trip. Will ask all package deliveries not to use ups.”

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Posted 4 years ago

“Ups couldn't properly deliver a package to their own address”

Helpful Report

Posted 4 years ago

“"UPS suck so hard they need to change from shipping to porn" 4 months and counting still no answer they just take poor to the next level, Customer service is pointless whatever they tell you the reverse will happen. if they tell you you are going to get a call-back you will not. I have had a claim open for 4 months and still no resolve just excuses. UPS needs to be banned from the UK - I have sent this to you ups along with the court documents Update - what a shock no call back just a generic reply on here to make it look like they give a s-h-t 06/01/22 update - ups are classing 4 months to deal with a claim as a backlog and their s-h-t customer service cannot tell me when this will be resolved and they seem to think this is acceptable - ps what another shock I failed to get the call-back from a manager Reported to trading standards and soon to be going to a small claims court to resolve this issue”

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Posted 4 years ago

“Why does it cost the same $48 to send a 10 lb box 200 miles as it does to send a 30 lb box 1000 miles?”

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Posted 4 years ago

“Package was suppose to be here 3 days ago for 2 day shipping. I've seen Fed Ex trucks pass my home and I've seen 2 UPS trucks pass my home. Their tracking updates say it's weather related delays, but I see the delivery trucks driving around.”

Helpful Report

Posted 4 years ago

“Can you please deliver my parcel since beginning of December. This is the worst service ever. You refuse to deliver and no good customer service. I can never use this service again and I will tell as many people as possible that they should not try to use the nonsense service.”

Helpful Report

Posted 4 years ago

“Though UPS tracking states that the last three packages were delivered to me, they were not. One was at a neighbor's house (out in the weather), one was never found, and I have just filed another "claim" for the second which was marked as delivered yesterday (06 Jan. 2022). It is my understanding that the fee I pay UPS for shipping means that the item will be delivered to my house. I can not contact a real person by phone and the claims service is ineffective. Clean up your act UPS.”

Helpful Report

Posted 4 years ago

“Worst delivery service I have came across this is the second time I have had a negative experience with the company. I was rudely spoken to by 2 advisors who did not help with my query and just passed me to about 5 different departments and the last department I was passed to was closed and I did not get anywhere. Trying to navigate the website is awful and they also do not provide updates on parcels. The entire company is a shambles they have lost my parcel.”

Helpful Report

Posted 4 years ago

“One day late due to parcel going to wrong destination. Been in all day waiting for delivery on the tracking up mentioned that it been delivered on the doorstep. Unfortunately not. Contacted UPS which was a waste of time. They told me that I need to contact the retailer. I wouldn’t even go be them one star.”

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Posted 4 years ago

“I have been waiting for my parcel since the 22nd of December. I am calling everyday, the parcel is very urgent. I am stuck at home waiting for the courier for weeks now, this is so frustrating! AWFUL CUSTOMER SERVICE! They are not able to help, they only say "I am sorry" and no one is sorting the issue they all have give excuses! 6 agents hung up on me one after the other, another one placed me on hold and never came back!! The few agents I managed to talk to had no idea what they were doing, it looks they have never been trained! They only waste people's time! Yesterday, after weeks of re-deliveries they messaged saying they tried to deliver but as I was not able to make the payment they will try again tomorrow! They never came and there is no payment to make!! Ridiculous! NEVER AGAIN”

Helpful Report

Posted 4 years ago

“The representative in the store located in Cleveland, Ohio, University Circle, Mayfield Road was extremely rude. He hung up the phone 3 times on me and my daughter. We were merely calling to check on a package in which the website stated the package was still at UPS store. We spoke with him on 1/5/2022 at approx. 1pm and he was HORRIBLE. Based on our interaction with him, we will NEVR use UPS again! When I actually called customer service, they were kind and resolved our issue. But the store clerk was ridiculously rude!!! The store telephone number is 216-421-7200. He needs serious training!!!!”

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Posted 4 years ago

“I paid extra for a special delivery of stem cells, before 10:30 am ,2 hours late . Don't ever trust the time they state.”

Helpful Report

Posted 4 years ago

UPS is rated 1.2 based on 2,571 reviews