UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,288 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,288 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UPS is the poorest package service i have used. I bought a device on Ebay it cost 1000$ and the sender request signature on delivery. The UPS driver delivered the packet, signed by himself and said he saw someone. No one was there, the packet was never seen and UPS took 2 months for investigation at the end they confirmed the packet was lost. No refund was done i opened claim and all UPS is saying after 3 months is that they can only refund or talk about it with the sender. But the sender already got his money!!!! i provided everything they asked (invoice, shipping document). FAMOUS UPS i lost my money, lost my contract and everything!!!!! never recommend them”

Helpful Report

Posted 3 years ago

“UPS ARE TOTAL USELESS. I SENT AN INTERNATIONAL DELIVERY 2 MONTHS AGO AND ITS NOW BEEN ABANDONED IN THE DESTINATION AIRPORT. THEIR CUSTOMER SERVICE IS TOTAL USELESS. PASSING US OFF ON CALLS FOR 2 MONTHS. THEY SHOULD NOT BE ALOUD TO OPERATE. THEY HAVE CAUSED SO MUCH DISTRESS WITH MY WIFE AND HER FAMILY. TOTL USELESS DO NOT TRUST THEM!!!”

Helpful Report

Posted 3 years ago

“Terrible service. Several days of delay in releasing a small box of old clothes from customs and ended up paying a lot more than what initially agreed the delivery would cost. There was no warning during booking that more costs may come up so I can take an informed decision on whether I want to use them or not. The UPS office in the destination country blamed their own company office of the origin country of the way they handled it, yet they were not able to resolve the issue. Will never use them again.”

Helpful Report

Posted 3 years ago

“they steal packages, tracking info is never right and it is virtually impossible to get any help from an actual human. all they do is dodge. shippers, I beg you - AVOID this trash at all costs”

Helpful Report

Posted 3 years ago

“blatant thieves I ordered rare rough opals. gave instruction to UPS to deliver this parcel to their own facility " access point" so i could pick it up from there. instead they "delivered " it to an address that doesn't exist. acquired no name or signature from the person they handed it too.now i find it impossible to retrieve money. made claim,spent hours filling documments,and now being told i need to sent those documments to fill to the sender.at this point i am taking it to the court.not gonna do hours of administration jobs for them”

Helpful Report

Posted 3 years ago

“Worst customer service and delivery service. After 3 days of my expected delivery day they don’t know where is my parcel.”

Helpful Report

Posted 3 years ago

“I give the driver a 5 star and the store a 5 star but the 800# for help if anything goes wrong is a zero! UPS has made it next impossible to contact them and actually speak to an agent! I was actually trying to help them out when my package was found at my neighbors, but they make it near impossible to speak to a person. Their computer hangs up on you if you want an agent! There is no reason for a nation wide company to have this type of set up.”

Helpful Report

Posted 3 years ago

“Parcel of Christmas presents picked up 22/1/21 Expected delivery date 29/1/21 Parcel not delivered, excuse after excuse, paid surcharge for parcel to be returned Parcel returned 29/6/21 Numerous calls made, they gave conflicting information, at 1 point they even lied to me Asked to raise numerous complaints Sent an Email to ctome at ups , no response Company has no customer service at all Buyer beware, you don't always get what you pay for”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY THEY ARE UNPROFESSIONAL AND THERE IS THEFT WITHIN THE COMPANY THEY LOSE ONE OF YOUR PARCELS THEN TRY AND CHARGE IMPORT DUTY ON THE PARCEL THEY HAVE LOST/STOLEN. THEY THEN TRY TO FOB YOU OFF TO THE SHIPPER!! UPS ONCE YOU TAKE A PACKAGE TO DELIVER IT IS YOUR RESPONSIBILITY TO DELIVER IT. IF YOU LOSE IT OR A MEMBER IF YOUR STAFF STEAL IT, IT IS YOUR FAULT NOT THAT IF THE SENDER!!!! ABSOLUTELY DISAPPOINTED ABD DUSGUSTED WOULD GIVE MINUS FIVE STARS IF IT WAS AVAILABLE”

Helpful Report

Posted 3 years ago

“They are always saying my pkg can’t be left or that I am not home. If I wanted to pick up my item at a store I wouldn’t have shipped it. Will not use them unless that is the only thing the customer uses and then again I might just shop somewhere else.”

Helpful Report

Posted 3 years ago

“1Z30A5730493125787 Let e start with some background. I shipped a box from Australia to South Africa through ParselAbc that used UPS as the service provider. The package was delivered, but the two valuable items, an iPhone and Tablet, were not in the box. There was no visible damage to the package. I reported this both to ParselAbc and UPS. UPS then reluctantly lodged a claim, but the insured value was only $ 300. I could never understand why this is an insurance claim and why UPS is condoning the theft in its warehouse. I suspect there is organised crime in the JHB warehouse unless there is an explanation of how two items disappear from a sealed undamaged box. I can only assume a UPS employee removed it. How is it possible to take it off the facility without security and logistics help? Yes, I think UPS should take responsibility for this internal issue and indemnify me, but that has become secondary for me. The primary problem is the obligation to expose the criminal activities in an international organisation that one would expect to reputable.”

Helpful Report

Posted 3 years ago

“One of the worst services. Customer support is really bad. They lost my 50 euro package and never return my money. I never use their services ever again in the future.”

Helpful Report

Posted 3 years ago

“Never deliver whilst claiming they did. No effort to contact before returning to sender.”

Helpful Report

Posted 3 years ago

“why is there no option for zero stars. Completely ruined an important development in biomedical research and has no way of fixing any minor issue. If something goes wrong, which seems to happen a lot god help you. Never a call back, never any help..its always, just wait it will get fixed....well I can't wait its nearly a month...yes month. If you want stress in your life use UPS..if you want something delivered use some-one else, there are lots of options out there.”

Helpful Report

Posted 3 years ago

“WORST FREIGHT COMPANY EVER. I HOPE THIS COMPANY FAILS MISERABLY AND ENDS UP AS THE SAME FATE AS FAILED COMPANIES BEFORE IT. THE ABSOLUTE WORST!”

Helpful Report

Posted 3 years ago

“No customer service, no invoice provided,charged a lot more than they should”

Helpful Report

Posted 3 years ago

“Worst service ever. I took an entire day off work because my package needed to be signed for. All day the website said delivered by 7PM. I called at 5:30 and the lady swore it would be there by 7. NOTHING! Early the next morning I get an email that it will be delivered tomorrow (2 days late) and they expect me to take another day off to sit around all day, hoping that maybe they deliver it. The only way to make a change is to pay for it. THEY WANT TO CHARGE ME AFTER SCREWING UP MY DELIVERY? Never again will I use these worthless idiots.”

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Posted 3 years ago

“Simplemente no entregan los paquetes. Deben tener millones de paquetes guardados para meses y meses en miles de sitios por todo el mundo. Por teléfono no saben que esta pasando ni importan lo que esta pasando con los envíos. Encima, y lo que sí es ilegal en España, es que no hay forma directa de reclamar.”

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Posted 3 years ago

“bad customer service and management system. made the payment for custom and vat and their system does not recognize that the payment was made. Its very fustrating when you ned things on time.”

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Posted 4 years ago

“I ship 2 different packages and took the insurance to replace if broken. Both packages were broken. Filed a claim April 2020. Got a email saying that they approved the claim and was going to reimburse me. Here it is June 2021, a whole year later, nothing. I’ve went by the UPS store, called the store, called corporate office, everyone pulls up the claim, say they don’t understand why they haven’t sent my refund, they’ll look into it and still nothing. Very unprofessional, no need to get the insurance because if you file a claim, YOU WILL NOT BE REIMBURSED. 🤥”

Helpful Report

Posted 4 years ago

UPS is rated 1.2 based on 2,288 reviews