UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,430 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,430 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got my package today supposedly late which is fine (let's be honest, this time of year there are a lot of packages from people ordering online for Christmas time, so I understand), what is not fine is receiving my package by my door WITH NOTHING INSIDE?? What am I going to do with an empty envelope? The seam is half open at the top of the envelope which is how at some point the book must have slide out somewhere?? I'm not even going to bother to attempt to get a refund/make a claim. All I can do now is suck it up and rebuy the book hoping it comes before Christmas. Oh well, things happen. Happy holidays UPS.”

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Posted 4 years ago

“I am very much disappointed by UPS, they lie, dont pick up phone and shift responsibility when they struggle to deliver packages. I even got my complaint deleted on FB. So unprofessional. I am waiting for my package for a month now! I would never choose ups again. I strongly advise other people not choosing them as well.”

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Posted 4 years ago

“3 days delay on my order..”

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Posted 4 years ago

“I sent package to Germany from UK on 15th of November and it still has not arrived today. There were dates given, recipient stayed home several times - for nothing ! Its playing with people! Didn't even care to give information to the sender. Can not call them or email them, Web page full of un-nessecary fillings but not what you need when you need it. My Package is way to late now - would like to have compensation by now. At least apologies would be a sensible thing ! Very angry - not taking them again.”

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Posted 4 years ago

“I used to be a fan of choosing ups over others, but they aren’t really up to par compared to competitors. UPS tries to deliver packages at times when people have to be at work (it’s anyone’s guess as to estimated time so you can’t plan to take time off in the workday) and if you want to change the delivery time or day, you have to sign up and pay a fee. At least Amazon gives you an idea of when they might arrive.”

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Posted 4 years ago

“HORRIBLE CUSTOMER SERVICE!!!”

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Posted 4 years ago

“The driver literally drove to my house sat outside and left without delivering my package”

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Posted 4 years ago

“The most worst delivery company in EEUU , the worst customer service, AMAZON need trashed this company.”

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Posted 4 years ago

“I posted a birthday present to portugal via UPS at the beginning of November 21 and the package has still not arrived. I have emailed and had no reply at all. It is an appalling service”

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Posted 4 years ago

“Absolute shambles of a company, don’t deliver when they say, customer service department not interested or capable of doing their job..best avoided”

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Posted 4 years ago

“If you want to see any form of change on this planet that makes a human more humane and respected, then don’t support this company!!!”

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Posted 4 years ago

“💩💩💩…💩Company,💩staff!!!. Too busy messing customers around, they tell you one thing & then tell you another , knowing they have no clue to what they’re actually meant to be doing. Staff are also too busy lying to customers. Your company are full on useless how the hell are y’all still running is beyond me. Also why don’t you employ people who know how to do a job, stop employing rubbish that’s gonna hinder your company & I say rubbish with a kind heart coz your staff are just plain& simple rubbish&are rubbish/crap at what they do. Sorry not sorry!!! If you want a better service, your parcels delivered on time, to talk to an actual qualified customer service, the choice to talk to a manager, never messed about&lied to… Then DO NOT USE ups it’s a 💩 company!… AVOID like the plague 🦠… AVOID at all cost”

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Posted 4 years ago

“This has got to be the worst customer service ever. This company company care less about customers. I lost a $ 700 laptop to someone because UPS failed to return the pack to the sender as requested multiple times. They ship the package anyway to its destination after notes clearly said return to sender even with my account number. I'm so passed. I have never seen such a bunch of non caring people in my life.”

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Posted 4 years ago

“DO NOT USE UPS!! Worst experience ever!! I tried to send a parcel with Christmas presents from UK to my family in Romania and booked it with UPS. On their site they have the option to send as a guest (without having to create an account) and that's what I did. Little did I know at that point of the problems it would create... First of all the label that has to be put on the parcel didn't come through the email, just the invoices, so I wasn't able to send it of with the people who came to pick it up. I then called customer service who said that the only solution is for me to cancel and re-book the delivery. But guess what? You cannot freaking cancel if you don't have an account!! It has been 2 weeks of me calling these people and trying to get my money back and it's not happening. In the mean time the parcel is still in my possession...”

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Posted 4 years ago

“EXPEDITED PACKAGE charged £47.19p not collected from Access Point for 24 hours!!!! How is that Expedited? Shocking Service”

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Posted 4 years ago

“Received my UPS Express Plus package with NOTHING INSIDE. Customer service kept lying to me saying they started an investigation but a few hours later when I called, no investigation/claim was made. Every time I call, a different person makes up different rules and regulations. I stayed home till 9pm to hand over my EMPTY envelope for investigation yet no one came to pick it up!! Terrible service!! DO NOT RECOMMEND”

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Posted 4 years ago

“I waited for 3 parcels, I was at home all day, the courier did not deliver the parcels. When I checked the tracking, there was information that the courier did not find anyone at home and left packages at the access point 4 miles from my home, although there are access points closer to me. The ordered goods were express home delivery, but after 8 days I had to take a taxi to pick up the parcels at the access point. It seems UPS is taking the money from the sender for shipping the packages, but it does not care about the delivery, because it is easier to send the package back to the sender than redeliver to the receiver. Better to pay 1 pound more and choose another courier company.”

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Posted 4 years ago

“I don’t know what going on with their internal training. The delivery man is rude as hell and says things that are extremely inappropriate. The guy said to me at the door today: wow are you rich what do you do. Never mind hahaha… what the heck?!”

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Posted 4 years ago

“DO NOT USE THIS COMPANY I was at home all Friday morning on the due delivery date. The courier didn't ring the bell or knock on the door but left his message that the delivery could not be made but would be on the Monday - 2 days to wait. I would be out on Monday, so wanted to rearrange from delivery to pick-up. I phoned the number and was given a long list of options on the automated system. After having been round in circles for some time, I got to the right place. I was offered collection from the Dewsbury depot. Dewsbury is in Yorkshire, but the address I was given said the county was Middlesex. I aborted that attempt and checked on the web site. Yes, showed Middlesex, so had a look in Google and saw that the street address given was correct. However, found that there was a much closer alternative so went back into the arcane sel;ection of options only to find that I had, without intending, chosen Dewsbury. I then tried to change this, but impossible. Eventually found that, by not choosing any option, I got through to an agent. However, he could hardly speak or understand a word of English. He put me on hold on several occasions adding up to around 20 minutes before we gave up. That was about 1.5 hours totally wasted and 2 days to wait thanks to the laziness of your incompetent driver. DO NOT USE THIS COMPANY”

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Posted 4 years ago

“Worst carrier in all possible dimensions. No updates on a package since 20th of November, no help from customer support, missed estimated delivery date, stuck on "new delivery date will be provided as soon as possible" message in tracking app for 72hours already. No clear communication of whats happening online and over the phone - very useless assistance. UPS you are a mess!!! Ah, yes, I forgot to mention that this is a domestic delivery!!! Honestly I could drive my package in a car on my own and it would be faster and safer than doing it through UPS. Next time I am shipping through DHL.”

Helpful Report

Posted 4 years ago

UPS is rated 1.2 based on 2,430 reviews