UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,288 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,288 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No attempted delivery of parcel. Lied that they attempted, no delivery note, customer services are terrible, really really bad company.”

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Posted 3 years ago

“This company UPS Canada has a very bad service from all services and the employees lie and steal the goods and I called them more than 20 times and I have the names of the lying employees in addition to stealing money under the pretext of the delivery service. I wish the Canadian government to close all the branches of this notorious company because their companies are offices To steal goods and citizens' money, and I will file a complaint against them in the Canadian courts”

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Posted 3 years ago

“Ups lost my parcel worth over 1.000£”

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Posted 3 years ago

“I wish there were an option to leave zero stars. The most incompetent delivery service out there. i ordered a very expensive dress for an event and paid for express shipping only for the parcel to arrive 4 days after the scheduled date. Upon using their service to return the dress as i obviously did not get to wear it to said event, my dress never reached the store and only after me contacting UPS to find out whats going on- was i told my parcel has been “disposed of”. I now go out of my way to email companys and ask what courier they use, and if the answer is UPS i simply take my business elsewhere. Abominable.”

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Posted 3 years ago

“waited in all day for parcel-trcking showed out friday-by 10pm,by 10pm it changed to on way-no defined delivery date called them and fed a few stories about lorries going to wrong depots IF you consider using them just close your business now as they will generate really bad feelings from your customer base-enough to make them go elsewhere-worst courier company in the uk by a country mile”

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Posted 3 years ago

“In over 40 years of business this has to be the worst company I have ever come across. Avoid. they deserve 0 star rating.”

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Posted 3 years ago

“Dont anyone use UPS As they are the worst company on record ,paid money for parcel to go Abroad they promise delivery in 4 days still after 2 eweeks parcel still not delivered asking for more money ,more excuses would be quicker to walk with it ,there customer service is dreadful so any one who is thinking of using this company ,please think again. Mrs brenda Handy Uk”

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Posted 3 years ago

“By a very, very far margin, the worst courrier service I’ve ever dealt with. Avoid at all costs; I would choose crawling to get a package delivered over UPS. Agonising experience is an understatement!”

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Posted 3 years ago

“I shipped something with UPS. It never got delivered. When I contacted them, they keep saying it was delivered. There was no proof of signature and the person this was delivered to was not the recipient. My package was going to the Caribbean, they delivered it to Georgia, USA. They didn't even make any effort to relocate the package. They were reluctant to even start an investigation when I reported that it was not delivered. It too me a week of numerous phone calls and emails to get them to reply saying, the package was lost/damaged. I would say it's a horrible, costly service and one should AVOID this.”

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Posted 3 years ago

“About half of the items that Amazon sends me via UPS don't arrive or arrive at the wrong address. Sometimes they arrive at an address in my town that ends in "Road", My address ends in "Lane". Sometimes they simply disappear. The UPS tracking confirmation for my most recent undelivered item stated that my package was "left at other" "by driver discretion". Of course the address that Amazon printed on the package was not "other", but an actual address that included the town, road, house number and zip code. I never have problems like this with items shipped by Fed Ex, Prime Delivery or services like Door Dash. I find it hard to believe that in this era when anybody with a smart phone can look up and find your address that so many UPS drivers seem to find delivering a package to the address that's clearly printed on it's label an impossible mission.”

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Posted 3 years ago

“Received a package that had been opened before it was delivered. The tape was cut and the packaging inside was torn like someone had been going through my package before it was delivered.”

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Posted 3 years ago

“Worse company. I sent the parcel in January and still awaiting for full refund, as it has been lost and never found. Every time I call they give a different answer and excuse, but never give me the full amount back.”

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Posted 3 years ago

“They drivers the laziest worker on earth I guess. If no buzzer code they will not attempt to deliver ur parcel. Today, I scheduled for pick up and our building security called me that UPS driver is coming to my suite. I went out to my door with my parcel and left my phone in my bedroom . I waited for few minutes then I decided to get in to my bedroom to call security. I saw a missed call number and called security and he said driver left. Security said that driver left coz he called me and I didn’t answer my phone. He not supposedly call me, he should go to my door to get mu parcel.”

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Posted 3 years ago

“I used Parcel Hero to select the cheapest method to deliver my parcel with UPS. Two months later I received a "Surcharge" of £40 more than the cost of delivery. Needless to say I shall not be paying this. Disgusting”

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Posted 3 years ago

“I live in Milwaukee Wisconsin. I'm very unhappy when the delivery person leaves the package outside the front porch on the steps where it can be seen by anyone who passes by. It should be put on the porch you just have to open the door and put the package inside instead of leaving it outside. And the Box indicated which side should be up and of course it was left on the outside steps upside down. I'm aware and often concerned that the pressure on the drivers is to do it as fast as possible. And I see them running in and out of their truck. I objected that very strongly it's not humane or respectful of the work that they do. And I certainly understand if they leave it outside because it's faster. So whoever the policymakers are the rule makers are, undoubtedly rich white man, make policy and rules for driver's that you could handle if you were driving. It's called compassion and awareness.”

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Posted 3 years ago

“What an absolute disgrace for a company of so called couriers.I ordered some earrings from Germany, they were delivered to the UK facility in 2 days on 8th July. They were an 18th birthday present for my granddaughter. I got a message from UPS saying the would be delivered within 3 days...still not arrived. What a complete shambles, they don't answer emails and it is impossible to talk to a human being. They ask on the automated calls if you would like to speak to an agent only to be passed on to another damned machine. I can't believe they are still being used, they are an out and out waste of time. It would have been quicker to travel to Germany and collect them myself. I would definitely not recommend them to anyone. The company in Germany are now starting a case against them, they should be thoroughly investigated and shamed. Its a pity I have had to give them 1 star because believe me it would have been minus.”

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Posted 3 years ago

“They lost my parcel which was a PS5 being sold on ebay for £599 and its been 2 months since it has happened and still got no where with them. I filed a claim and submitted all the documents they needed which was sent to there office and i have proof of signature , then they said it wasnt received.. I then had to resend it via email which delayed the process even further and escalate the claim. Every time i email them chasing my money they owe me for losing my parcel they say itll be processed within 12 weeks... now theyre saying 16 weeks.. im making a complaint and going to FOS so they get charged £500 as it should be dealt within 8 weeks but already going into 3 months. Useless”

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Posted 3 years ago

“Utter dog s*it! Please avoide!”

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Posted 3 years ago

“Terrible customer service. Avoid this company like the plague!!!”

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Posted 3 years ago

“The worst customer service ever.......... I had to pick up my package in another city !! Tried to stop the delivery attempts as a receiver and from the shipper but they kept trying instead of changing it for a hold and pick up locally.......... no responsibility , they said no one spoke with an agent , and when I now ask for an email regarding my last phone call as proof of request , they said no. No way they want to be held accountable for anything. Just false , empty promises on the phone......... don't waste your time or money with this company....... you will regret it if you do !”

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Posted 3 years ago

UPS is rated 1.2 based on 2,288 reviews