UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,620 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I need an approximate time for delivery. UPS don't give one. "By end of day" is useless. They say sign up to UPS Choices to get more info. This gives nothing more. PEOPLE CAN'T WAIT IN FROM 7AM TO 7PM. I'll never use them again”

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Posted 6 years ago

“Try giving alternative days for delivery some of your customers actually work and are not home 24/7 for your convenience”

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Posted 6 years ago

“UPS actively attempt to cover up theft by making the process of investigating missing parcels impossible. A parcel goes missing and automated systems and customer services alike try to drive you to a claims page which will not allow you to open a claim without performing something through customer services. Something customer services are unable to do, being only able to send you a link to the claims page. So no refunds, for the shipping costs or the value of the parcel, and no investigation. Nothing.”

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Posted 6 years ago

“Avoid UPS awful service... my parcel arrived smashed into pieces obviously thrown or dropped, and UPS don’t want to know! Never use them again!”

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Posted 6 years ago

“Hi UPS Hi UPS, case number C-0042030752, you have lost my parcel, and after this I don't have a opportunity to make a claim as "this shippment is ineligible for a claim " ??? On your message to me you write "I suggest for you to coordinate with Ebay for them to contact us directly to start the investigation. They can also provide a possible replacement or refund for your shipment while we are conducting the investigation." but after contacting Ebay they said that is not any agreement regarding this, please explain me what to do now? What to explain to my costumer now ? and if you lost my parcels why I have to refund 70 pounds from my pocket ? Plaese do something if not i will not leave this, is your business and you have to answer for this.”

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Posted 6 years ago

“Customer service is very bad, the man hang up the phone. Also no info about which collection point has my package.”

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Posted 6 years ago

“Mismanaged American owned bunch of amateurs. Waste of time. Having just experienced their lousy non delivery service for the last time, please consider very carefully before you buy anything online that is allegedly to be delivered by UPS. USELESS PEEARTISTS = UPS.”

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Posted 6 years ago

“Driver unable to find my address. It's a huge office building on a main road. We receive lots of deliveries daily due to it being an office block. A Google search brings up a photograph of building and location on a map. I cannot understand why it is not locatable”

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Posted 6 years ago

“Tracked my parcel in the morning said it was in transit and showed it was near delivery when I tracked again it was only in transit no where near delivery got InTouch with them they told me I said I was on holiday and rearranged delivery which was a lie they said they sent an email to Dewsbury depot and would receive a phone call in 1 hour Never received a call rang again no such E mail had been sent they lied”

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Posted 6 years ago

“Awful service fail to deliver to the first date on a Friday then i wait 2 days only to find out that they cant deliver on the next date because they cant find the address, something i have never had a problem with for other company such as amazon. They keep you in the dark failing to update you on why your parcel cannot be delivered until a day or two later.”

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Posted 6 years ago

“took 40 minutes to organise a pre paid schedule pick up really bad service”

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Posted 6 years ago

“BIG LIARS AND LAZY DRIVERS I live in Canada Toronto near jane and threthewey area I PAID FOR AN ITEM TO BE DELIVERED THE DAY I WAS OFF FROM WORK. I WAITED THE WHOLE DAY ONLY TO GET A NOTIFICATION ON MY PHONE THAT MY ITEM WILL BE DELIVERED TO AN ACCESS POINT BECAUSE THE DRIVER ATTEMPTED DELIVERY AND NOBODY WAS HOME. REALLY??? HE DIDN'T BOTHERED TO COME THEN HE LIED ABOUT IT. ITS LIKE THEY HIRED A BUNCH OF LAZY, LIARS DRIVERS WORKING AT THE PLACE. I called and customer service didn't have any tangible reason to say but only to tell me he was sorry but there is nothing he can do. There was a driver who used to be on my route before like 6 months ago he was the best but now I don't know why they decided to switch him with this lazy and liar person. He sometimes even forge your signature and sign that I have received the package while I haven't then 2 or 3 days later he shows up and delivers the package and if you not home, he doesn't care he will leave it at the door for thieves to steal it even though he knows clearly it's not a safe drop Government of Canada should have this company reviewed CUSTOMERS ARE COMPLAINING TOO MUCH. And very important items or parcels have been lost through this company”

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Posted 6 years ago

“My parcel sat in their depot at Stanford Le Hope for three days before continuing on its journey- why?!!!”

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Posted 6 years ago

“OMG.... there's a driver doing collection around Clapham, South London. He is so rude and unprofessional. I've never met any courier driver so unprofessional like him. He stands outside smoking and expect the customer to send parcel down to him. He's not polite and really uncivilised. I'm really shocked they work with such drivers. I had a 55kg parcel on third floor and driver refused to come up for the parcel. He eventually drove off without collecting the parcel I've paid to be collected. It's really sickening”

Helpful Report

Posted 6 years ago

“I rank UPS to progress a parcel I was expecting from the USA and that was being sent via UPS. Because it was a ‘small package ‘ as the Customer Service operative described it they had handed it over to an international carrier. He could not tell me who that was and could only say that I should ring my ‘local post office’. As I am in Cheshire UK and as far as I am aware my package is in NY USA I don’t think my post office could help. The Customer Service was atrocious and he could not care less.”

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Posted 6 years ago

“I give them 1 word 3 syllables Horr-i-ble!! They tell you that your package is in route & doesn't come until the next day! Other times they delivered late as almost 10pm, also there were times when they delivered to the wrong address! I would love to have a great experience, but it that would be a miracle!!🙄🤔😥😡”

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Posted 6 years ago

“It's honestly a joke. Took 3 days to scan a package. 10 Days from Germany to UK.”

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Posted 6 years ago

“2 days waiting in for a collection. Staff at their call center given 2 wrong addresses for pick up. How can this possibly happen?? Worse company I have ever dealt with. Train your staff!”

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Posted 6 years ago

“Horrible service- Do NOT use them! Worst courier service in the UK. NEVER use them! I thought UPS was one of the best courier services in the world ( if not the best). I was completely wrong. I can easily say UPS is the worst courier I’ve ever dealt with ( excluding national mail services ). This review is about an international shipment- but I can see even domestic shipments are very bad, based on reviews. - Their website is useless and it’s so difficult to navigate. When you log into your account things get much worse! SO confusing. -They never came to collect my letter. I immediately logged into my account only to see that collection was ‘unsuccessful’- no further explanation. - I thought let’s give them a second chance and I tried to re-arrange the collection. Nothing- the system doesn’t let me reschedule the collection! - After reading all the reviews here I decided to cancel my shipment and collection. - The system didn’t let me do any of the above- it’s really rubbish. - I emailed customer service and their response, not empathetic at all, was to give instructions where to click on the website to cancel the shipment- as that I hadn’t done this already myself. They also said they can’t cancel it from their end; this is outrageous! - I replied saying they must cancel it themselves as I can’t do it online and demanding my shipment and collection money back ASAP. - I’m waiting for their response now. Apart from all the above, the confirmation email they send and the information on the website is terrible. You can’t even find how much you paid for the shipment and the charge for the collection wasn’t stated during payment. UPS why is your website, service and customer service so bad?! Do you really want to lose thousands of customers? Or is it that you don’t care about residential deliveries and you are mostly used by companies and not individuals? All of us who commented here will never use you again. Do something if you want to keep existing. And give me my money back ASAP!”

Helpful Report

Posted 6 years ago

“Sat in all day waiting for delivery of a parcel that left depot 07:30 thirty miles from me. Tracking website just said delivery by end of day every time I updated it. At 19:30, TWELVE hours after it left for delivery, it updated to say parcel was being returned to depot.!! Delivery delayed by 1 business day, estimated delivery by end of day. No reason given for failure to deliver. I've had various couriers recently, but UPS are by far the worst. And now having changed plans, I won't be in to receive the parcel IF they do manage to arrive.”

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Posted 6 years ago

UPS is rated 1.2 based on 2,620 reviews