Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

“tracking number 1ZT68L7F6600000611 phone number 00447946271334 address 52 Queen Anne Street London W1G 8HL -where is my package?”

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Posted 5 years ago

“Next day delivery took SIX days to arrive. What a disgrace.”

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Posted 5 years ago

“disgusting service so unprofessional!!!”

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Posted 5 years ago

“Lies about delivering product to your door when in reality they clearly can’t be bothered or made a mistake. There is no customer service available to talk to so I have to go out of my way to pick it up somewhere when I paid for a service.”

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Posted 5 years ago

“A week later and UPS still refuse to log a complaint and still refuse to find my items they delivered to the wrong address. They keep telling me to fill out countless forms and phone countless people. The shipper won’t reply and UPS refuse to do anything about their mistake. They are liars, scammers and thieves!! DO NOT USE UPS”

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Posted 5 years ago

“Please, do not use UPS! Parcels with face masks will be charged by heavy VAT + Brokerage. 60-70 disposable face masks (under 1 kg) is applied import VAT of £22.12 + £11.50 brokerage charges. This company does this widely in the UK and in Canada where the pandemic spreads widely. In fact, the masks I received were for frontline doctors who are short of PPE including face masks. Making money by taking advantage of the pandemic, shame on you. Not a good company to use!”

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Posted 5 years ago

“Avoid UPS if you can! Parcels with face masks delivered by UPS's will encounter heavy duty. £34 for a parcel with 60-70 face masks. The brokerage charges is £11.50, what a joke. PS. Those masks were sent to my daughter, who is a doctor who is helping patients and fighting hard against the Covid-19. Hospitals are short of PPE including face masks at the moment. Making money by taking advantage of the pandemic, not a decent company.”

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Posted 5 years ago

“Avoid UPS if you can!! Your parcels are not in good hands. The deliveryman is dishonest beyond belief. Not only you risk lost your parcels and money, you can also have so much anxiety dealing with such people! Avoid UPS!!”

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Posted 5 years ago

“PLEASE DO NOT USE UPS!!! IMPORTANT THINGS WE SAY 3 TIMES. DO NOT USE UPS!!! THEY ARE EXTREMELY UNPLEASANT AND YOUR ITEMS ARE NOT IN SAFE HANDS! AVOID THEM... SO UNTRUSTWORTHY, DISHONESTY BEYOND BELIEF!”

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Posted 5 years ago

“DO NOT USE UPS...DO NOT USE UPS...DO NOT USE UPS.... Priced up a 20Kg shipment from Portugal to Australia. Was quoted $376 online, paid and money was debited from Credit Card. A few days afterwards, was debited $1,443 for the same shipment. Total: $1820. No email, phone or text before charges were made . Shipment still not arrived and just was charged $70 fo quarantine charges. Still no shipment. You can't speak to anyone and anyone you can speak to pass the buck, can't answer or can't do something. Avoid UPS at all costs.”

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Posted 5 years ago

“As a business suppliers regulary send us supplies through ups.the driver who regulary delivers to us is fully aware of our business hours but yet he continues to attempt delivery after we are closed..this is pure ignorance on his behalf and subsequently we are always late with our supplies being delivered as we have to chase it for days ...what an appalling level of service”

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Posted 5 years ago

“UPS is an absolute joke. I got 2 notes within 3 days, the second being final one but according to the note itself, I should have 10 days to collect the parcel from UPS access point. Then I called customer centre and arranged another delivery ending up with another note, also final. Do I need to add I was at home all the time on all 3 occassions? The couries did nto even bother himself to check if there was anybody at home. And today the website says service unavailable, phone line has technical difficulties and I am more than certain the parcel will be sent back to the seller. AVOID at all costs, it makes more sense to send a pigeon”

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Posted 5 years ago

“Do not use!! Got an email they said delivered. I have had no delivery at all. Looked everywhere! No slip to let me know where my package is? Nobody answering on the telephone. Keep trying to email and it won’t load. Can’t complain as the website won’t let me. I’ve filled everything out as well?my parcel cost £25. Where have they left it? It’s nowhere in my house. We had no knock on the door. No slip to say when and where it is?”

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Posted 5 years ago

“They missed the collection when I was at home the whole day. Incompetent CS which I had to call about 5 times for this matter and wait the second day at home for the collection. Every person I have spoken to provide me different information. Once all this nightmare ended, I have realised that they charged me the double, I have called already twice with no resolution:first agent told me that the billing department was going to call me in 2 h, no call received. I called back the second time, they advised me that within 24 h I was going in to be contacted:nothing! I have called them back, the line is closed!”

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Posted 5 years ago

“Email and text received from ups stating delivery today, stayed in all day. Text and email recieved late evening saying delivery tomorrow. I'm not holding my breath.......”

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Posted 5 years ago

“Customer service hung up on me whilst I was answering a question she asked”

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Posted 5 years ago

“Avoid like you avoid CoronaVirus!! Zero customer service, no communication, drivers won’t be bothered to knock the door or ring the doorbell they will just leave a card and off they go. The website is useless, the phone number you call is basically a robot and when you ask to speak with a human you will get the message “we have technical problems, please go online” like we are idiots and we haven’t tried that before calling...”

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Posted 5 years ago

“Was charged £45 penalty for a parcel that weighed 14kg. They weighed it as 43kg. Would not discuss it even after pictures was sent.”

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Posted 5 years ago

“I am completely over UPS. I had a package that was supposed to be delivered yesterday (Friday, March 13, 2020) and since they attempted delivery, but no one was able to answer the door, they took it to the UPS location (so I thought). After I saw that they attempted to make the delivery and that they would try again, I went ahead and put for it to be left at the nearest location. I thought it would be fine because I could just pick it up the next day (Saturday, March 14, 2020). However, I was wrong!! Apparently, the drivers take the packages back to the hub on Fridays and packages won't be sorted and sent out again until Monday (March 16, 2020). I ordered this for a special occasion. I was able to go to the hub where the lady took my information to be shipped to another address I use since I won't be back in town for another 2 weeks, but it's pointless because it was for this occasion. Wasted time and money. This is one of the many reasons I don't like ordering offline because something always goes wrong.”

Helpful Report

Posted 5 years ago

“I am completely over UPS. I had a package that was supposed to be delivered yesterday (Friday, March 13, 2020) and since they attempted delivery, but no one was able to answer the door, they took it to the UPS location (so I thought). After I saw that they attempted to make the delivery and that they would try again, I went ahead and put for it to be left at the nearest location. I thought it would be fine because I could just pick it up the next day (Saturday, March 14, 2020). However, I was wrong!! Apparently, the drivers take the packages back to the hub on Fridays and packages won't be sorted and sent out again until Monday (March 16, 2020). I ordered this for a special occasion. I was able to go to the hub where the lady took my information to be shipped to another address I use since I won't be back in town for another 2 weeks, but it's pointless because it was for this occasion. Wasted time and money. This is one of the many reasons I don't like ordering offline because something always goes wrong.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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