USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

Write Your review

Tell us how USC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shopping online was fine quality of jeans very poor gutted have to send bk not like that used to be when sold in republic shops.”

Helpful Report

Posted 8 years ago

“after I had got my delivery from sports direct , when I got them home they had sent me the wrong shoes , so another trip to Meadowhall for the girl at usc to tell me , yes the shoes are in the wrong box , so now I'm waiting the correct item of shoes to be delivered 😡”

Helpful Report

Posted 8 years ago

“Delivery takes more than 10 days!!!”

Helpful Report

Posted 8 years ago

“some of the products that i got look used, some were dirty with mud and there was also a one item that was faulty.”

Helpful Report

Posted 8 years ago

“Just received my jackets with tags on really disappointed with the service who is paying for the delivery of the returns to have the tags removed?”

Helpful Report

Posted 8 years ago

“My experience when purchasing a product from USC wasn't problematic at all. However, the driver of the company that was used to deliver the product wasn't very friendly. The shirt I bought also had a strong smell of cigarette smoke. I seen that the driver lit a cigarette as they drove away, prompting me to believe that the smell on the shirt came from the delivery van. Thankfully after I washed the shirt the smell had gone. I look forward to hearing back from you. Yours Faithfully, Fraser Risk”

Helpful Report

Posted 8 years ago

“Needed to return the item but not precise instruction are available from the website, and no possibility to get in touch with USC. Sent an email on Friday 14/4 and have not got any reply so far after 7 days.”

Helpful Report

Posted 8 years ago

“I ordered a hoodie and when it came the zips didn't work. I phoned USC customer service and the lady I talked to seemed as if she didn't know what she was talking about and pretty much told me I'd have to drive an hour to the nearest shop just so have a chance of getting it exhaled before the date I needed it for. I drove for an hour to the nearest store ro wxhange it to find out it wasn't in stock. I had to look for another hoodie as a result of this and was left rather annoyed that the customer service assistant was so blunt and rude when dealing with this over the phone and also the fact that she seemed very stupid.”

Helpful Report

Posted 8 years ago

“I was really shocked to find out that I couldn't return an item bought online back to the store. Paying £5 for delivery (collect from store which is normally free from other companies) and then having to pay another £5 to return the item is really poor customer service. For this reason I would not buy from USC again, as although the prices are competitive, the delivery and returns makes it more expensive than buying from other retailers and you are left feeling frustrated at paying a substantial amount for delivery and returns.”

Helpful Report

Posted 8 years ago

“The staff in USC were very helpful. The items ordered online arrive when they were supposed to. However the staff in Sports Direct were extremely unprofessional and rude. I was disappointed that I had to pay £6.99 delivery which on returning the good to be exchanged for a smaller size this was not refunded. The staff in the shop cannot order on behalf of a customer which resulted in me paying another £4.99 delivery to have the replacement size sent for store collection. Other stores offer shop delivery free of charge. Very disappointed.”

Helpful Report

Posted 8 years ago

“I ordered size 10 trainers. The trainers came in a size 10 box. The trainers were actually size 9. Somebody thought they could add size 9's into the box and I wouldn't notice. It was my first ever purchase from USC.”

Helpful Report

Posted 8 years ago

“Ordered 3 items - only 2 arrived. I've been told that the missing item was scanned and dispatched etc and I'm currently waiting on a response as to what the next steps are if I'll be getting a refund. In the meantime so that I have the missing time in time for the planned holiday it was for I've had to buy it a second time incurring a further higher delivery fee. Which hopefully will be refunded. Never had any issues prior and mistakes happen so I do intend to keep using you. Assuming this gets resolved.”

Helpful Report

Posted 8 years ago

“white dress came delivered with make up stains on the top of it. I would expect this if bought in the shop but as it was ordered online should not have been given in this state”

Helpful Report

Posted 8 years ago

“For the second time I paid for next day delivery and didn't get it. Feel I should get a refund but your customer service don't answer enquiries so pointless asking.”

Helpful Report

Posted 8 years ago

“Description of the product (jeans) is wrong. They meant to be 'loose' but they are 'skinny'. Had to return the item. Competitive price though and delivery reasonably fast.”

Helpful Report

Posted 8 years ago

“I was a little unhappy to find out i had to pay for the return of an item, which cost me £5. However i had paid for delivery of £6. What a waste and because of this I will not be ordering from yourselves again! We don't live in a city, so we won't therefore be using your store again.”

Helpful Report

Posted 8 years ago

“Items didn't fit”

Helpful Report

Posted 8 years ago

“I ordered a denim dungaree dress dark blue and I received a cord skirt black with the dungaree dress dark blue tag on it. So I had to call your customer service to complaint about it. She said that she would send me the free postage address to my e-mail, but I think she didn't really check the e-mail address she got in the system. I had to call again the following day to ask if I can get the free postage address. I am not impress with the service.”

Helpful Report

Posted 8 years ago

“I knew there was a product in stock at my particular size, another store had told me so. The information given to me was that the stock had been removed from the shelf and was in the storeroom as is most of the stock. I know your computerised inventory is accurate, one only has to visit the sports direct store to see that. It must be a connected/ combined system for USC. I showed the sales assistant the code and stock number but without looking at it, she said they are not in stock. She pointed to a pair of similar shoes on the shelf and said these are all we have. So I had a wasted trip into the city and ordered the shoes on line. Not bothered attitude comes to mind. At least she should have made the effort to check the information I was attempting to give her. My first experience with USC, totally different to the superb service I always get at sports direct.”

Helpful Report

Posted 8 years ago

“I ordered a pair of Calvin kleins as a present however when they came the box was really damaged, coming apart at the corners, squashed and cellotaped up! It's really disappointing considering the price for the item/ postage.”

Helpful Report

Posted 8 years ago

USC is rated 3.6 based on 37,501 reviews