Wickes Reviews

1.5 Rating 1,541 Reviews
12 %
of reviewers recommend Wickes
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About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

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Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 4th January 2023
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Wickes 1 star review on 4th January 2023
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Wickes 1 star review on 4th January 2023
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Wickes 1 star review on 4th January 2023
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Wickes 1 star review on 4th January 2023
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Wickes 1 star review on 4th January 2023
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Wickes 1 star review on 4th December 2022
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Anonymous  // 01/01/2019
Started a job in May but almost 2 weeks in I was being dug out for what I was or was not doing . On my first review I was reduced to tears and my second I had personal comments said.., furthermore it was brutal and I’m in my 50s. I felt they were being unprofessional which literally from the get go switched me off. I was accused of not having experience but the truth is I do but I had already switched off by this time and was unhappy everyday. The training is rubbish although they brag it’s good and it is really clicky. The only good bit was the pay which was fair. Eventually I fail my probation but boy am I glad to be out of there.
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Posted 5 months ago
I use Wickes on a regular basis as they are always competitively priced and generally hold a good stock of items across various ranges for the general diy'er or small builder. The click and collect system is also good and very quick saving you time running round the warehouse trying to find what you are looking for.
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Posted 5 months ago
Wickes kept us informed with every detail texted when the kitchen was coming when the fitter would arrive. Gary the fitter and his team were excellent and the delivery men were polite and very careful absolutely no complains at all and would recommend them and Kenny the salesman .
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Posted 5 months ago
Poor company lots of bullying of there staff I worked there not for long they did not even pay me for the 8 weeks I did for them they paid me a weeks wage's for 8 weeks work I had to chase them for the rest even get legal advice and get them to contact them for the rest of my wages there is no air conditioner in the shop but they still expect you to work your socks off poor management useless store manager the best thing I ever did was leave poor wage's how they treated this nice chap who works there was discussing he's in his 70 s come out of retirement to just make a little bit extra money and they bullied this chap I was shocked my self when I saw it I Hurt my back and they still tried to push me avoid this poor bullying company at all costs don't work for the Oxford store horrible company don't make the same error I did
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Posted 5 months ago
Customer service Victoria was so helpful on the phone, after months of trying to find a loo seat for Fresno bathroom suite which you have discontinued. She pointed me in the right direction, resolving this situation. Thank you Victoria is ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
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Posted 6 months ago
Customer service Victoria was so helpful on the phone, after months of trying to find a loo seat for Fresno bathroom suite which you have discontinued. She pointed me in the right direction, resolving this situation. Thank you Victoria is ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
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Posted 6 months ago
*AUGUST 2022 UPDATE* Wickes 'Customer Relations' are worse than useless; they've actually made the whole process 100% more painful. They are not there to help the customer but to deny any responsibility for all the utterly substandard work they eventually did. (see below). They ignore any points and ignore questions I have raised - No doubt in line with their training. We were roundly ignored until I submitted reviews here, TrustPilot and to Google Reviews. I have included just a snippet of the latest of 40+ e-mails (see pic) that have passed between Wickes and myself over the last 4 months and as you can see they claim legal exemption for EVERYTHING: The latest problem is a poorly secured sink outlet pipe THEY INSTALLED meaning water is collecting and bending the pipe, therefore it is not draining (see pic). I don't understand how the plumbing in a sink unit purchased and installed by them is not included in the contract?!? I guess they have never hear of the term "implied terms". Were we lucky and other customers just have a sink that empties directly onto the floor? Possibly. If I ask them about his they will totally ignore my point...Seriously, they're worse than a ChatBot. BTW, the Wickes plumber that arranged to come and see about repairs today didn't actually turn up. *SHOCK!* I wish we'd read some of these other reviews before engaging with this medically cretinous, borderline criminal outfit. DO NOT GO NEAR THEM FOR ANYTHING. *DO NOT USE FOR BATHROOM INSTALLATIONS* Truly awful experience with Wickes that we are still having issues with since purchasing a new bathroom from them LAST SUMMER (2021). They promise that all products, design and installation will be provided in-house, they will take care of everything: bathroom and louvre doors hung too? Fine, no problem! We have to sort any building work? Nope, they'll handle everything, it will be totally stress free! Too good to be true? Absolutely; oh BTW, we don't have the tiles or louvre doors in the design we worked on, you have to find some. Also, the day before delivery of the suite (TWO DAYS before works begin + FOUR MONTHS after payment) they don't not have our bathtub in stock. But it will be a month later… No stress? Well, guess we'd better find and pay for a matching bath from somewhere and get it delivered within a couple of days…then and have to sort out a refund for the phantom bath we apparently didn't buy yet paid for. No stress? Bullsh!t. Installers (KS Plumbing) were largely uninterested in what designer had promised: no Louvre or main door hanging at all and tried to talk us out of the herringbone pattern we agreed (and they were aware of, having the design several months before). They are so overworked (we waited four months for work to start) that a small setback, quickly rectified, means you miss your slot and are practically begging them to return to the job: our young family (two kids, 5 & 8) had only a working toilet and bathtub in the bombsight of a bathroom for 6 weeks. A sole worker (leaving them short at another job) was left to toil away, tiling unboarded walls with entirely expected results: the house is old and the walls clearly not straight so this shows the total lack of thought, planning and care involved here. Once our patience finally ran out, one last push lasting ONE DAY was made resulting in a very rushed finish (and a toilet so off level they should be professionally ashamed). Yes, I made the mistake of signing it off, but the whole process was so stress-filled and downright exhausting that we not just wanted, but needed it to be over…and as the installers reassured: there is a two year garuntee to fix anything. Of course, once this was done the Wickes (where customer services go to die) nor the installers are no longer really interested in us. Wickes simply toss off any responsibility onto the installers who leave messages to return to drift off into nothingness. When raising an official complaint in Dec '21 apparently this is now in the hands of an 'Installation Manager' that has literally meant…nothing. No contact has been made for the last THREE MONTHS. The utter indifference we've been shown throughout this nightmare has forced us to try to claim back the installation cost via Barclaycard under Sec75. This requires us to find builders to complete an independent report, obviously creating yet more stress and hassle. All of this and the feelings of being cheated and just…anger we're left with, on top of the difficult last couple of years of pandemic has genuinely had a negative impact on our mental health, so thank you Wicked, thank you KS Plumbing. Thank you for making me write this when I should be asleep instead. Well that was long wasn't it? I wish I didn't have so much to write but it is important that others don't make the same mistake as we did. Go ANYWHERE else for your installation, or learn to do it yourself because even that would be less hassle than dealing with these uncaring, indifferent, incompetent grifters.
Wickes 1 star review on 6th August 2022 Wickes 1 star review on 6th August 2022 Wickes 1 star review on 6th August 2022 Wickes 1 star review on 6th August 2022 Wickes 1 star review on 6th August 2022 Wickes 1 star review on 6th August 2022 Wickes 1 star review on 6th August 2022
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Posted 6 months ago
Will not use Wickes again. A box of tiles I bought through Click and Collect had a tile missing. Because my address isn’t on the system, they can’t post out one tile. Shocking customer service. I have spent over £200 on these tiles, and they can’t or won’t post one tile out. Going to check all the other boxes now.
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Posted 6 months ago
Placed an order for a Saturday delivery which cost extra! Not only was the delivery not made but the next possible delivery date was for a time when nobody would be available to receive the delivery. This is not the first time wickes have stuffed up on orders I have made with them for delivery. I can honestly say that I will not be going out of my way to promote this company to anyone and can only advise against it.
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Posted 6 months ago
Ordered kitchen wickes Plymouth fine when ordering and paying then an absolute disgrace no one cares certain managers are sooo rude I think you know who you are it was a disgrace go to wrens I wish I had
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Posted 6 months ago
waiting for delivery for week they waisting time .and decide to cancle order ,Never will buy from Wickes again
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Posted 6 months ago
Will never use them again. Terrible customer service. They made multiple errors that had me waiting at home for days for deliveries which never arrived, were delivered to the wrong address, and then were the wrong products. They also never sent me the invoice for the payment and have refused to explain why. They failed to acknowledge any of their mistakes, and did not try to fix it. Actually - they half tried to fix one issue and promosed a delviery of one thing, only again to come back 2 days later and say that it now owuldn't be possible - the day it was supposed to be delivered, the day before builders arrive. I am left with no products the day before builders arrive, and even worse absolutely no compassion or effort to fix their mistakes which have caused serious inconveniences, and now losses due to builders not being able to do their job. Do not shop with them - or if you do, go in person and avoid their online customer service.
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Posted 6 months ago
Working for Wicks was a good life experience and helped me release the decision that working for this company was a wrong idea. I started work as a lorry driver in class 2. I have to admit that I did not have too many experiences before, but who has when you start? Anyway I would like to express my opinion on this delivery company especially in Crawley. Pusing to the edges by mates. I worked with a lot of mates, everyday different people so I can say who is really pushy and who is not. Most of them are. Pusing started already in the morning when I came to work and my mate said we are already late. I tried to explain drivers' regulation hours but I think it was a waste of time. This mate called his wifi already on the way to the first drop saying that I was late and he will come late. During the day he remad me that we are late and we need to be quick. I say sorry I am not going to kill mysel just because you want to be at home at 14 oclock. Sometimes it happens that as a driver you may take the wrong direction but that would be a delay of 3 minutes. This mate told me “ohh Man that is 5 minutes delay” When we did the last drop I asked the mate if he could put the straps back on tilleges. He says that is ok. At that moment I was thinking that I am responsible for cargo so if the stilleges for some reason will get out of cargo it may kill somebody and I would go to the prison not the mate. When we arrived at the yard I parked up the lorry in front of the company because the yard was full of lorries waiting to be unloaded. I parked a little bit far only a couple of meters out of double yellow lines and the mate asked me what I was doing. I say sorry, but I am not going to park at the double yellow line in front of the company. The mate at the end of day, told me that I am the worst driver ever. Well this mate doesn't even have a driver licence :) On that day we started at 6am and finished at 15:30 so I dont think it was late. Anyway this is just one of many bad examples I've been involved in. Nonsense safety rules This company set up rules for example not allowed to be in cargo space. Not allowed to open bins or curtains without a helmet. No reversing without mate. (Most of them don't want to get out of the cabin, when you ask them they put angry faces up). In order to keep those rules in place the company has on every lorry CCTV to watch their staff. They even watch a tachograph (I don't think they are allowed to do that by law). Anyway in order to be at home at 14 oclock most of them left the door open and climb to the cargo to get boxes down, because most of the boxes are unreachable from the ground. Carrig 2 tonne a day by person Everyday is about carrying boxes to the customers' property by hand. Each day I cared about 2 tunes of bosex that is minimum of tunes 10 tonnes a week. The company is so worried about health and safety but they let the staff carry this amount of weight every week. Nobody cares about joins, muscles, back pain etc. Most of the time you have to carry 1 tonne of boxes to the 3-5 level of flats. Who cares about people? But their company has set up their rules. Just nonsense and on the top you are constantly watched and worry that you will lose your job because when they find out you don't have a helmet on they will kick you out. I left this company because I had enough of this.
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Posted 6 months ago
Wickes in Hove, East Sussex: Just a quick review at the moment as we are still going through this nightmare. Bathroom ordered in Jan, using Wickes fitters (bad idea). We thought they would know what they are doing but its been a disaster from start to not yet finish. Bathroom ripped out mid April, then one problem after another, poor workmanship, shower leaked and damaged ceiling downstairs - no repairs or recompense offered for that. It looks like a 5 year old did the bath sealant, which hasn't even worked on the bath panel. Bathroom door doesn't fit so can't close it. 3 months later and its still unusable. Fortunately we have a downstairs toilet to use, but its caused me so much stress that I really wish we had not started this project. Not to mention that we have spent thousands on it. We wrote a letter to Wickes around 5 weeks ago but not even an acknowledgement. AVOID WICKES!
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Posted 6 months ago
Total shambles from beginning. No end in sight. Communication non existent. They take your money then they treat you appalling. We saved so hard for a new bathroom and looks like it won’t happen. DO NOT USE THEM
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Posted 6 months ago
Having a horrible time with your installer; rang customer services a dozen times to be told "an area manager will call you back". Still nothing. Now the installer hasn't turned up when they were supposed to, and we are left with pets in boarding, an entire bathroom stacked in our living room, and no idea what will happen next.
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Posted 6 months ago
You have discontinued the paint I’ve bought for most my house ! Why would you do that ! So now I have to paint it a different colour rather than just touch it up wow ! Will not buy paint from you again
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Posted 6 months ago
Ordered over 5k of materials from Wickes to build my garden office. They say they will inform you when it will be delivered but don't and it just randomly turns up. I ordered a door and window 19th May which the website stated was in stock and it still has not arrived. After being constantly lied to by Wickes, given delivery dates which I waited in for I got fed up and spoke to the supplier myself. The supplier doesn't even have the materials to build the door and window. Be careful of items on the website that state "in stock" because there more than likely not in stock, I have had trouble with multiple items. I have called Wickes multiple times and have an email chain with their support which is now 40+ emails. I have called head office and had employees being rude to me, promising me things that aren't true and never getting back to me as they promised. I also brought a rubber roof kit that has bubbled up which is clearly faulty. So far I am thousands out of pocket for all of this and Wickes have done nothing to help. Please just be careful when ordering items from this company because if you have an issue there is no hope of being able to speak to anyone that will help or even be interested in resolving your issue. Don't believe anything it says on the website about items being in stock and double check on the phone before ordering. Wickes your customer service is very poor and I am at the point where I am seeking legal advice against you. I don't want any of this you have literally made my life hell over the past two months.
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Posted 7 months ago
I had my doubts about who to go to to have my bathroom fitted by as I had a history of bad workmanship with other companies so decided to give these a try. I wish I had never bothered my bathroom didn't turn out as I thought and the team of fitters were hopeless kept coming and doing a bit of work then moving on to another job elsewhere, I had originally asked the instore designer to please give me a good team of fitters, turned out to be second class workmanship, worse decision I ever made and a waste of nearly £6,000 of my savings, Please do not use this company!!
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Posted 7 months ago
absolute joke 20k kitchen still not finished jobs not done what i asked for wrong times and dates given for fitting work tops blame fitter to try and pass the buck and cannot get a reply from customer services not sure where to go next
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Posted 7 months ago
Wickes is rated 1.5 based on 1,541 reviews