Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,608 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,608 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Senja

WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Shein 1 star review on 18th February 2025

Sinit Kesete

Shein 2 star review on 26th January 2025

CAE

247

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SHEIN IS A SCAM!!! DO NOT TRUST! They sell products, take your money, but then they don't send the products to you. I was a loyal Shein user, placing orders every week and spending a lot of money there. You would think that after I reported the missing product they would apologize and provide compensation. WRONG. They dismissed my claim, telling me that I was lying and that the product was, in fact, sent to me. I'm here to tell you that it was NOT sent to me, and I have a feeling that they oversell their products and when they run out, they simply don't send it to you and then claim that they did. IT IS A SCAM, DO NOT ORDER FROM SHEIN.”

Shein 1 star review on 22nd September 2024

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Posted 9 months ago

“Wish I never traded here, they locked me out of my account and wouldn't let me withdraw the $200k I invested. It was really hard, I couldn't maintain my mortgage and had to sell my house. But with help from a Professional, I was able to get back my money. Reach out for help, if you're facing the same issues with them and need your money out. robertslee618 @ gmail.com... you can also reach out to her via (Whatsapp) +1 (856) 549 7469...”

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Posted 9 months ago

“I would give negative stars if I could. I ordered something from them, their app glitched when I updated my current address from my old address. 2 days later I get an email regarding shipping. I've been proceed to chat with a representative who told me that my address is updated and there should be no issues. Well they delivered package to my old address and now refuse to refund me since they say it was deliberate. They don't really read their emails when I email them and there's no way to contact them. They just keep repeating the same thing saying that I cannot be refunded because it was delivered. Clearly they do not comprehend basic English.”

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Posted 9 months ago

“They deducted my money and said the order was unsuccessful. Tried to communicate and send proof and their response was they can't help me as they have not received any payment. Worst experience in my life. Never buy from Shein guys never”

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Posted 10 months ago

“They kept canceling my orders after I submitted the requested proof of purchase. They kept replying back that my proof of purchase wasn't sufficient, because it wasn't a screenshot of a bank transaction, but I paid through PayPal, which is the screenshot I provided. I will not be ordering from Shein. I tried to get help from customer service, but that was a waste. Just a lot of back & forth emails, but they still canceled my order. The second order, they shipped 1 of the 9 items, but the other 8 got canceled. So, how was 1 item able to be shipped, but my verification wasn't sufficient enough for my other items. Shein is a scam! Don't order!”

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Posted 10 months ago

“SHEIN USED A DELIVERY CALLED SPEEDY X TO DELIVER MY PACKAGE! THE DELIVERY PLACED MY PACKAGE AT THE WRONG DOOR! I REACHED OUT TO THE SHEIN MULTIPLE TIMES ASKING FOR MY ITEMS TO BE RE SHIPPED AND I PAYED A LOT OF MONEY FOR.. NOT ONLY THST BUT THOSE ITEMS WAS MY VACATION CLOTHES! SHEIN DOES NOT CARE ABOUT GOING ABOVE AND BEYOND TO KEEP THEIR CUSTOMERS.. CUSTOMER REPS SKY AND JOY STATED I NEED TO TAKE THAT UP WITH THE DELIVERY COMPANY WHEN I LITERALLY SENT PHOTOS AND PROOF!! Worst company ever!”

Shein 1 star review on 6th September 2024

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Posted 10 months ago

“Scams Scams Alert 📢, thank God for TD bank, they would have scam me $307 , 08/29/24, after taking money from my credit card, they ask me to send verification of transaction details from my bank account, that is a screenshot , I have never see or hear since I start shopping and I always shop to them all times, I am really so disappointed with shein, their support team are not even helping 😢 what a sad situation”

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Posted 10 months ago

“MY ORDERS ARE TAKING FOREVER. WAY TOO LONG TO GET THERE. THIS IS RIDICULOUS”

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Posted 10 months ago

“Terrible they will take your money and dont refund it”

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Posted 10 months ago

“They will literally take 200-300 points if you don't spend in 3months. Just terrible. I'm going to Temu”

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Posted 10 months ago

“SHEIN and its employees do not have any kind of respect towards their customers. They don’t have any problem by taking your money but if their service is deficient and you are required to contact customer service, that’s when all hell breaks loose. If you must contact cs, you will encounter with employees that don’t understand you, employees that are careless on regards of your necessities and overall people more interested in making you feel inappropriate instead of helping you out. They offer benefits for achieving a vip status for spending your money in this website, but when you need to use those benefits they will give you the run around. My problem is with a large order I had placed. Because they keep items all around the world in different warehouses, don’t feel shy to think that they mind splitting your order. And they don’t care if by doing this they exposed you to spent more money in your purchase. They’d split my order and one single item was sent in a different package than the rest. This package had to be delivered to DORAL, Florida and during the pass weekend it was very close to that area. It was in Miami. On Monday everything changed because the package had been sent to Fresno, California. When I contacted their customer service reps no one seemed to understand my predicament. And here I am, a week later, paying additional taxes for waiting for that package to be send to my country. They are completely careless of your situation! And as for today, the package has not been delivered. I used to purchase items from this website at least once a week and my situation fell on deaf ears. If you request a supervisor they tell you right away that there ain’t any available at the moment but if you use “uncivilized” language soon enough you will get someone telling you how awful of a person you are. Don’t waste your money or your time in this website!”

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Posted 10 months ago

“They are cheap but you will never receive your merchandise. I ordered a product on August 1st 2024 and 10 days after not receiving my package I called UNI UNI delivery. They said the warehouse was notified to ship the merchandise. I still do not have what I paid for. If you want to waste time and you money you can purchase from this vendor.”

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Posted 10 months ago

“Paid for express shipping, got the order a week later than what was paid for. No one to contact and won't refund me my money back.”

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Posted 10 months ago

“They used to be great now they are ordinary SCAMMERS This will be definitely my very last order. They are scamming now. It used to be a good company with live support. Now they delay my delivery and when you submit a ticket all you get is tracking number with no update for almost 2 whole weeks . Scammers and ZERO CUSTOMERS SUPPORT”

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Posted 10 months ago

“Wouldn't bother. Been a customer of theirs for years. Spending a substantial amount each year. The courier has lost my parcel, shein know this, asked me to close my PayPal dispute down. Have done this as they said would refund me. Still no refund £150 out of pocket. Cannot speak to am actual human being. Sht show”

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Posted 11 months ago

“I paid $378 for a parcel to arrive and it never did, when I contacted them via their weird ticketing system they simply dismissed me after a two weeks wait. I have contacted my bank and fair trading. They said it is the seller’s responsibility and obligation to ensure the parcel is delivered to the seller. I will fight this as $378 wasn’t a donation I made to shein, it was in exchange for the cloths I bought. They are very strange said it’s been delivered in a safe place and when u asked them show me where is the safe place and if anyone who signed for it show me the signature but they turned a deaf ear to me. They dragged on by saying we are waiting for response from “another department” when I asked which is that another department they never answered me. It’s dodgy and appalling, NEVER BUY FROM THEM”

Helpful Report

Posted 11 months ago

“I've been ordering with Shein since e 2019. Thousands of dollars being spent and I've been happy with the quality and on time delivery. My closet is filled with Shein....I have only return items that where too small, big, stained or items that had missing pieces and they confirmed receiving the item and I can say I have received my refund. My review would have been a 5star review but this summer of 2024 I did like I always would, making my order but this time I never received my package. The order was marked delived by DHL and a photo was take. This photo was not a photo by my door. I've used the same address and received multiple packages the month before and the same month. I reached out to customer service online and had a whole back and forth conversation explaining that i did not receive my order and them telling me my order was delivered because of what they can research on DHL and sending me the same status update I can see if I looked up my tracking number. After the back and forth I was told to dispute it with my bank which I did still not refund. Following up now I'm being told I'm out of the time frame. I was within the time frame when I message hours within not seeing my packaged what was said delivered when it wasn't delivered my address. Poor customer service.”

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Posted 11 months ago

“What is shame most of my order never arrived! After placing a very small test order, which went well, I placed a larger order of which over 60% never arrived. After raising a ticket, I was told everything was in the package that, in fact, was almost two-thirds empty on arrival. So, now there's nothing else I can do except post everywhere on social media how unreliable Shein is. What a shame!”

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Posted 11 months ago

“Absolutely the worst company i have been unfortunate enough to order from,sent me wrong item and made me pay £21 to return it and still only got a refund from my bank not Shein. Scam artists stay Away 👍”

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Posted 11 months ago

“I have been a dedicated customer of this company for over 7 years, consistently choosing to shop here due to their reputation and product quality. However, my recent experience has been extremely disappointing and has seriously made me question my loyalty. On July 8, 2024, I placed an order totaling over $180, which included 18 items. The package was delivered by FedEx on July 16, 2024 and left at my front door. Unfortunately, within an hour of delivery, the package was stolen. I immediately reported the theft to the police, who have documented the incident in a police report. Understandably upset, I reached out to the company's customer service, hoping for a resolution, either through a refund or replacement of the stolen items. To my shock and dismay, I was met with a generic ‘Thank you for your feedback…” but literally no resolution or assistance with this issue. Their website makes it impossible to report this type of incident and there is no customer service direct link or phone line. As a customer on a limited budget, this loss is significant to me. I am not asking for anything unreasonable; I simply want the company to stand by their products and customer service promises. It's disheartening to see a billion-dollar company treat a long-standing customer in this way, ignoring my situation and failing to provide any support. This experience has left me feeling frustrated and neglected. A company that values its customers should be willing to help in situations like these, especially when it involves such a substantial purchase. The lack of response and assistance is not only disappointing but also makes me reconsider my future with this company. I hope this review serves as a wake-up call to the company to improve their customer service and support for loyal customers. As of now, I cannot recommend this company to others, and I am deeply reconsidering my decision to continue shopping with them. I am hoping to actually get someone's attention because this has really been a hassle and a tremendous hardship.”

Helpful Report

Posted 11 months ago

Shein is rated 1.9 based on 1,608 reviews