Page 5 of 24 for Shein Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.55 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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“I placed an order and paid for it and they have no record of order. However they have my money. Will have to contact credit card service and get my money back. What a rip off.”

Posted 3 months ago

“Terrible customer service you cannot contact them and you cannot make returns even though it says so”

Posted 3 months ago

“Sizes fit very small. Not worth the money spent. Terribly inconvenient to send back.”

Posted 3 months ago

“I am waiting on my order and sent an email asking and they will link to you so you can wait longer or cancel but no refund. I am going to wait but I do not have anything good to say about Shein. Do NOT order from this company.”

Posted 3 months ago

“They r absolutely Terrible I have nothing good to say about them. I ordered my package in may and I still haven’t received it. It has been sitting in New York for over a month now. Don’t order from them unless your good to deal with problems”

Posted 3 months ago

“Whats up with customer service. I spend alot of fuckin money 1st time having a problem and no one responds”

Posted 3 months ago

“After a waiting a month i finally got a tracking number for my package only to find that it wasn’t a legit tracking number. My order still has not arrived and to make it worse there is no one at Shein that you can call to ask questions about. DON’T ORDER FROM THEM!”

Posted 3 months ago

“i ordered something back in May 1st have not receive anything yet almost 6 weeks and still nothing”

Posted 3 months ago

“I got a dress and sweater and they looked nothing like they did in the picture (bad quality) and weren't true to the size.”

Posted 3 months ago

“I got a sweater and a dress that looked nothing like what they looked like in the photo they looked really bad and weren't true to size.”

Posted 3 months ago

“I gave my daughter a gift card to buy clothes for my daughter birthday we placed the order , and in the shein automatically canceled the order in the same day and they never gave us our order, and we never return Our money back, we Search 1800 number And it doesn’t exist.”

Posted 3 months ago

“Shein has great pricing for clothes however it does not make up for the poor customer service for returns and wait time for shipping. Bathing suits CANNOT be returned or exchanged if they do not fit which I have never had a problem with for any other website. Use your money somewhere else where they try and help you as a customer with your purchase.”

Posted 3 months ago

“Order is missing, no track after leaving China 15 days ago.
Customer service is bad.”

Posted 3 months ago

“Scam. Never got stuff, paid by PayPal no refund. No number to call. No returned email. Do not but from this scam.
They never refunded any money !!!”

Posted 3 months ago

“SCAM I ordered $200 worth of clothes mid April and I never received my order. Only way to communicate with them is leaving fb messages. They replied saying there working on it from 2 weeks ago but now I don’t get responses from them. I told them i want money back and I’m still waiting for a answer!”

Posted 3 months ago

“I didn't receive my orders and I can't find a phone number for this company.........it is a big SCAM!!!!0”

Posted 3 months ago

“I placed an order april 15th, still waiting on it. The customer service is not helpful at all. I have been asked to be patient but no one can actually tell me when i will receive my package . at this point I just want my money back , I don’t want this package anymore and I will never buy from them again. I do not recommend shopping on shein”

Posted 3 months ago

“Don't expect your items in 2 weeks let's just say...maybe in a month so order swimsuits in winter to get by the summer time. Ridiculous tracking mine still says it's in Hong Kong 2 week's later. Will most likely never buy from here again. Cheaper is not worth it.”

Posted 3 months ago

“I ordered my package on April 27 and it’s still not here I ordered it in time for my bday and now I can’t even wear it because it’s not here and the customer service there no help like I wanted an actual phone call with shein but they don’t have one 😭”

Posted 3 months ago

“Returning good is a pain . Im resigned to losing my money. Dresses were poor quality. Would not recomend this site.”

Posted 3 months ago

Shein is rated 2.05 based on 732 reviews