“Keep saying that it is out for delivery with expected delivery time but it doesn't arrive.Their webchat service say that there is nothing that they can do as it is marked as out for delivery and that it should be delivered but then it isn't...”
“This is the second time at different addresses delivery has gone wrong. Says left in porch. No ring doorbell activation no pressing of doorbell and no package at mine or neighbours. I would give 0/5 but can’t to leave a review. No photo as proof terrible.”
“There online chat system is horrific in that it doesn’t allow one to ask any question
of whoever is designated to chat with you.
They have had my parcel for 9 days and I cannot find out from them when it might
be delivered. They are useles and their system is useless as well.”
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Agi Bob
6 reviews
GB
Rated 2 out of 5 stars
Terrible service
My parcel's original delivery date was Wednesday 26th March. On Monday 24th March I requested a change of delivery date to Saturday 29th March.
Through the Yodel app, I received a message on Friday 28th March that the parcel was at the delivery depot and will be added to the next available driver's route. I was genuinely thinking this would happen soon and I would receive a notification with the delivery times Saturday morning. As our neighbours are away (so they can't take delivery currently) and we had instances of packages disappearing, I was waiting at home. The weather was beautiful, I cancelled a meeting with friends to ensure I'm home when the package arrived. I waited THE WHOLE DAY and nothing. This morning I contacted Yodel, but their agents are useless and all they can say is "your package has been assigned to a driver and you will just have to wait for then to send you the delivery window" which is clearly untrue. First of all, I've checked back on the Yodel app and the message is still the following "your parcel is at the delivery depot and will be added to the next available driver's route". Secondly, I work with delivery companies and know that the delivery schedule for this week is normally done the previous week Friday or this week Monday, worst case scenario, on the last working day (Friday) for the weekend. It is very unlikely that a package which is not on the schedule is delivered on a given week.
So it's either the Yodel agent lying and my package will not be delivered or they don't update the app properly on the Friday for the weekend. So either way, they keep the customer in the dark. I'm very disappointed and sad as part of the delivery is a birthday present for Monday.”
“This delivery company is absolutely disgusting, my wife ordered clothes for our six month old baby. They then sent a picture as “proof” that they delivered it, once looking at the picture we realised they have left the items inside the rubbish bin. Who the hell does that!! Yodel you are disgusting people.”
“Worst delivery company in the world!! They just leave it anywhere and everywhere. They don't care at all and neither do the higher ups or something would have been done about it by now with the amount of complaints!!”
“JJD0002232854728220
Yodel is an absolute disgrace! I told them to leave my parcel at my doorstep, got an email confirming it—yet they dumped it in the lobby instead! Now it’s missing, and customer service is useless. What’s the point of instructions if they ignore them? Avoid Yodel at all costs! And no one bother to contact me .”
“Parcel delivered to the Yodel local distribution centre...then disappeared from their system. I contacted Yodel and was told to get in touch with the sender!
Why?
Yodel's own tracking record clearly shows the parcel was accepted by them:
"23/03/25
14:57
Received at MORRISONS DAILY LL41 3HD"
Only to disappear:
"26/03/25
16:55
Parcel problem please WebChat us
26/03/25
09:19
Received into HUYTON VAN"
Would I be recommending this Organisation?
I certainly do not think so.
Date of experience: 26 March 2025”
“I wish I could give zero stars.
Avoid this delivery company at all costs. The driver uploaded a photo of the wrong parcel and falsely marked it as delivered. The help chat was impatient and unhelpful. A truly awful experience.
I ordered an air fryer, but does this package look like it? It’s clearly a SHEIN package. How could such a mistake even happen? Completely baffling.”
“Yodel delivery is the worst kind of delivery service experience I have ever had, bought 15 items from SHEIN and parcel was split into two and Evri has delivered the other half but yodel said attempted delivery failure meanwhile I have been home all week and when I call them it’s just lies and lies and I haven’t received any update about 3 days now on the rest of the 13 items left with yodel which is so bad and heartbreaking.shame on you yodel update your service”
“VERY POOR SERVICE.
I was at home on the expected delivery day to avoid drama, only for me to receive mail that the parcel has been delivered. I checked everywhere and asked neighbors, but nothing.
When I contacted them some days after, they said the item was put in the bin and I was not notified. The bin had already been cleared.
Coming online to see all these reviews shows this is their attitude.”
“Very poor performance, parcel delivered to wrong shop 7.5 Miles further, and then went missing. Nobody knows where it is. The shop that it was initially delivered doesn't have it, though confirmed they received it. Apparently sent to right destination, but no electronic trace of it. Impossible to track.”
