Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,347 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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B Valladolid

Laura

312

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely unacceptable service. I stayed home from work three days in a row to receive a time-sensitive parcel, tracked the driver in the Yodel app (who was literally on my street), only for them to never ring the bell or leave a card. Customer service was useless—just an automated line giving incorrect updates. I’m furious and completely let down. Would give zero stars if I could.”

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Posted 21 hours ago

“This has happened with two different packages — both were delivered to the wrong address. Please do something to fix this issue and ensure that couriers deliver the packages to the correct address, as I am paying for this service”

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Posted 1 day ago

“Yodel delivered my parcel to the wrong address in our street…. An unoccupied house, empty house 🤦🏻‍♀️. Package not retrievable and customer service love to gaslight you too!! The number on my house is huge and can’t be missed Careless rubbish delivery service They couldn’t give a damn”

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Posted 2 days ago

“I ordered an item from Argos last week. Delivery was confirmed for Friday. I am still waiting, having been promised on three consecutive days that my order was on its way. Argos Helpline staff have been very sympathetic but there is nothing they can do. Argos, you need to change your courier urgently id you wish to compete with Amazon.”

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Posted 2 days ago

“Parcel has been sitting at a depot for 4 days.Been waiting 6 days so far told it will be delivered in four days.10 days for a parcel is ridiculous. Never had this issue with Royal mail, DPD etc. Your customer service department was as much use as a chocolate watch. Embarrassing and a complete waste of time. Will be steering well clear of Yodel for my business posting needs.JUST AWFUL ......”

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Posted 2 days ago

“Do not use their pick up from home service when sending a parcel. It is the only option Vinted gave me for a large parcel (travel cot). Booked a pick up day, they failed to turn up. I contacted them, they promised me an email which never arrived. In order to avoid an automatic negative review the buyer and I agreed to cancel the purchase and try again. Second time they turn up 2 days before I booked collection (as I knew I wasn't going to be home the day they turned up) and gave the reason 'the parcel wasn't ready'. Couldn't get them to even promise to pick up again so cancelled purchase again. Third time nobody turns up the day they were supposed to collect. I contact them every day and every day they promise it's definitely going to happen that day. Still waiting now... Day 4. Customer service is not able to do anything helpful. Don't go there.”

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Posted 5 days ago

“Have had two recent deliveries both have taken for ever it took over 2 weeks for a parcel from Gateshead to Middlesbrough tracking was useless and the package was damaged fortunately it was steel car part I am still waiting for the other parcel been a week already And according to tracking hasn't moved since Sunday. Most other carriers deliver on time UPS delivered a package from Korea in under 48 hours. I will stop dealing with sellers who use Yodel its just not worth the stress.”

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Posted 6 days ago

“Worst experience ever”

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Posted 6 days ago

“Disgraceful company, shocking service. Messed up on Tuesday by failing to deliver the product. Said they'd be here today between 11.06am - 1.06pm and never turned up. Called Yodel at 3pm and was told the driver is on the way and would be here by 9pm. It's now 9.40pm and still no turned up. 2 days off annual leave used and they still can't even do the job they are employed to do. Will NEVER use these cowboys again. STAY CLEAR!”

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Posted 1 week ago

“Terrible Service – No Delivery, No Evidence, No Help Absolutely awful experience with Yodel. I ordered a birthday gift which was marked as "delivered" and supposedly left by a back gate — despite me never authorising a safe place. The recipient was home all day, yet no delivery attempt was made, no card left, and no contact via text or phone (despite details being provided). When I contacted Yodel via live chat, I received no real help at all — just scripted responses and no actual investigation. Worse still, Yodel provided no photographic evidence or GPS proof that the parcel was delivered where they claim. The package is now missing, the birthday surprise is ruined, and I’m left chasing the retailer for compensation. Yodel shows a complete lack of accountability. I would strongly advise avoiding them if you care about your deliveries arriving safely or getting any proper support when things go wrong.”

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Posted 1 week ago

“Yodel is a complete disaster. I was given a tracking update promising delivery on Monday afternoon. Nothing arrived. I contacted customer service, after jumping through hoops, and was told to "wait until 9pm." Surprise: no delivery. Next day, same excuse, same empty promises. No updates, no accountability, no real support. How is this company still in business? Total joke.”

Helpful Report

Posted 1 week ago

“My client picked Door-to-Door delivery. The driver didn't show up, no sign of him or from the company for an entire week. More than it, I did everything to get in touch with them - the live chat didn't load, the phone line is a robot who could'd help and just redirected me to the website, the website does not help and didn't allow to reschedule, even if it was their fault for not showing up. I lost the client and the order. Would recommend to avoid this company if you want your business to run smoothly.”

Helpful Report

Posted 1 week ago

“My parcel was delivered to the wrong house and they say the issue has been resolved but I still haven’t got my parcel, shocking customer service. Don’t use yodel. I don’t understand why Vinted still offers yodel when there’s multiple negative reviews everywhere.”

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Posted 1 week ago

“My item (a ceramic storage jar) arrived broken despite wrapping carefully and labelling ‘fragile’ …. Vinted won’t help so I tried the courier. It’s REALLY difficult to get hold of any details for customer service. Then you get a person who is very unhelpful and nothing from the ‘complaints’ department. I’m out of pocket ! I WONT BE USING yodel again. Stick to Evri or Royal Mail !”

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Posted 1 week ago

“I had thought Yodel was the best of the delivery companies — I have on recent experience now decided they are potentially THE WORST. I won’t deal with them again and I urge anyone else NOT to consider them if you want a reliable delivery !”

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Posted 1 week ago

“What a bad experience with Yodel. I ordered a parcel from Amazon with my address as usual and the idiotic driver took it to the wrong address. Until now I haven’t received my parcel.”

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Posted 1 week ago

“They lied about my delivery and app doesn't recognise my postcode.”

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Posted 1 week ago

“Beyond useless. Admitted to losing my parcel after promising repeatedly to deliver it on various days. Is this the worst delivery company in Britain?”

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Posted 1 week ago

“Was told they'd tried delivering my parcel, I can categorically say that no they didn't! I've been in all day. Tried updating their system with instructions which may be relevant, however, the system won't update. Webchat is useless, they don't understand my post code, worst courier company, never have a problem with evri or Amazon.”

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Posted 1 week ago

“Parcel was delivered to to the wrong address.”

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Posted 1 week ago

Yodel is rated 1.1 based on 6,347 reviews