“Do not use avoid, I did a quote with confused.com with 0 NCB & picked yoga as it was a good price £20 cheaper, the reason I wanted a quote with 0 NCB was to use my 9 years NCB on a high value vehicle which I have purchased they used my 9years NCB on my van, they got my 9 NCB off the data base which they hid in the quote, I only realised after purchase, there is now a £50 cancellation fee 😖👎”
“Don't buy insurance off these clowns unless you are certain you're going to stay for the full 12 months term. When you change cars, even if its virtually identical the price for the new quote went up by over 80%, yes original one was £286 and the new one with only 8 months to go £526. Absolutely comical and then they have the cheek to charge you £50 to cancel the damned thing. Be very wary.”
“Terrible issues accessing the portal, can't speak to anyone to add another driver to my policy, had to take out a separate policy with another company”
“I tried for days to get hold of someone and cancel my policy now I have had to pay a cancellation fee plus a days cover I would like someone to call me
Please asap to discuss this matter”
“Yoga had an issue with my driving licence number. The number will never change so why it was a problem or was even needed, who knows??
Also, because I couldn't insure my vehicle with Yoga due to the licence issue, I had to insure with others. Couldn't/wouldn't budge on this despite 2nd year policy.
Yoga took £442.31 prematurely and then only refunded £391.22 which is £51.09 short. It is illegal to insure a vehicle with more than one policy, so full refund required.
No number to phone them. Think it would be easier to get through to Rishi Sunak!!”
“Hi got really good deal on car insurance but when I had a question live chat was not helpful at all just kept repeating my question and got the same answer which didn't help resolve my question I decided to go for monthly payment and 1st payment was taken from my bank account which was fine but then got notification from bank that you tried taking the amount for the full year which was declined and I wanted to know why that was as I went for monthly and I couldn't find out why you tried taking payment in full”
“I didnt want the renewal it didn't have my correct value of car and was missing a lot of what I needed before I cancelled I tried talking to the on line robot who was no help there is no way to contact you ! I cancelled within 1 min of clicking the bottom once I got to read the terms and conditions the insurance statement of facts was wrong I have a disability and find it all extremely hard when things go wrong like this did , I was happy with your service but that renewal your software produced was not correct and I have now been charged £49 for cancelling within a min my insurance would have been void anyway due to the details you aid automatically generated”
“When my insurance confirmed it had wrong Reg number and I was forever to amend.
Even though it was 2 minutes after taking the policy out and the normal 14 days cooling off period it was suggested £49.99 to cancel or £20 to change - horrible customer experience - live chat closed at 5pm so had to pay …”
“I bought this on line and unable to log in or get any help with the log in there are no telephone nos available or any other ready means for contact. Thinking I should cancel”
“Did an online comparison and chose Yoga as it was the cheapest with more extras than the others, including free breakdown recovery (recovery being the operative word). Unfortunately when I needed the 'free' breakdown recovery I found that they wouldn't come out to me unless I paid £150 up front with my credit card! Unfortunately I didn't have any way of paying this as all my cards were at home and I was stuck in the middle of nowhere, so they said that there was nothing they could do and put the phone down on me, leaving me stranded.
I certainly won't be renewing with Yoga again next year if this is how I am treated when I break down and need help in the middle of a cold rainy night.”
“Charged £50 admin fee for cancelling policy within 15 minutes of purchasing! Ridiculous for an online company - policy wasn’t even due to start for 3 weeks!
Daylight Robbery!!!”
“I totally regret buying this car insurance. I have not been able to get any satisfaction trying to get into customer portal. I followed all instructions but was just going round in circles.
A lorry drove into me which I reported . A girl phoned me from Yoga to take details .When the accident report was emailed to me there were so many mistakes even my address was incorrect. The insurers of the lorry contacted me by phone , they were so helpful and offered to deal with the claim as their client was at fault. I have not been able to contact Yoga on line ,They are not accepting my username or password.
Having seen some of the other clients comments I am now really concerned as I have said I do not wish to auto renew and it appears this is not enough to stop them taking my money.”
“The worst experience of my life, did not renew yet you took my money and when I tried to get it back you charged me £50.00, please do not ever use this company.”
“I cancelled my insurance didn’t renew anything and you have automatically renewed my policy, took money out my bank without my authority. You are the worst company to deal with or get a hold of”
“I purchased insurance on a quote for £491 but when going ahead with it cost me £510? Yoga insurance has no telephone contact number to question this and no response to my email!
If I do not hear from you before my insurance start date 11 Oct 2023, I will be left with no option but to cancel the policy and look elsewhere.
V.Rozario”
“I was able to fit nearly into your best boxes of queries. I understand now that you chose the query I can have and if it doesn't fit ...I have no way of being able to get the advice I need.
I am a new costumer and I already think I have made a mistake.”
