“Delivery required a signature, courier knocked the door, ran from the house and left the delivery in the rain, later I received a text saying parcel had been delivered and signed by “left safe”. Seriously!! The worst.”
“Delivered half the delivery, lost the other half at the depot. Customer services say they couldn't find my order on their system despite me being able to track it on their website. Had to cancel order. Even their twitter account ignored me.”
“First they say it is running late - so I waited in all afternoon and evening, then the dishonest £^$^& say they were unable to gain access. This is impossible - they are either mindbendingly incompetent or totally dishonest. Avoid this company like the plague. Worst of all the package contained delicate, expensive and perishable old wine (from the Wine Society who should take a degree of blame here for using them)”
“Delivery not carried out on day or time provided. Online tracking fails to work. No humans to pick the car. Automated service does not recognize their own tracking number. This company is a total disaster and far far far from fit for purpose.”
“delivery tracked as apparently signed for but actually never arrived, nor signed for.
delivery requested and isent again, 24hr service took 4 days. tracking showed apparently signed for again. was not signed for. package found in the wheely bin next to delivery address!”
“Hopeless- 3 parcels to be delivered in the last week, problems with all of them. Without doubt the worst delivery company in existence. They lie about your parcels attempted delivery and ignore their own time slots. I will contact the seller to try to persuade them to change their delivery company.”
“Terrible service, didn’t deliver the day they said. Didn’t need a signature and didnt leave in the safe place as requested. No calling card.
Didn’t turn up the next day in the time slot, I was the told the item was back at the depot. AVOID”
“I booked a delivery for 5th December. I took a day off, waited at home the whole day. At 5PM, i got a sms saying "we tried to deliver your item but you were not at home". It is a lie because I was at home the whole day and nobody rang at my door. Besides, there is no card in my letterbox which proved your driver never came to my home. It is unacceptable, very poor customer service. I paid extra for DHL delivery, I wasted one day holiday because of that. On top of that, I had to call DHL to rebook a delivery and it cost me an extra £5.”
“This company can be relied upon, time after time, to provide the worst customer service possible. They have never delivered a package to me without some problem. Today I've waited in all day to find they claim to have delivered it at 2pm this afternoon. Where they have delivered it to I've no idea... utterly incompetent.
I assume that they provide a cheap service... otherwise I can't see why anyone would use them.”
“DHL another FAIL!
Driver said he had delivered my item, even signed my name (!)
I was in all the time but no card left or anything.
This was after a no show delivery yesterday for the same item....totally useless and incompetent.
AVOID AND TELL EVERYONE”
“This company must be employing ex SAS stealth delivery men because they texted me to say they had tried to deliver a parcel but managed to evade the driveway CCTV and the video doorbell. Obviously parcel delivery was not attempted but all you get off the call centre is the delivery was attempted. I'm going to pick the parcel up from the depot and contacting the sender to request their money back as DHL did not fulfil the promised contract. An absolute shambles of a firm but I have to add all delivery companies are on a path to the lowest possible contender. Its a shame I cannot pick negative stars :-) as this utter shower of **** would have got minus 5*”
“AVOID AVOID AVOID
Waited in for a delivery only to receive a message to say I was away. LIE! Spoke to two customer service people. One stated it would be delivered that evening and to phone in an hour if I didn't hear anything. I phoned back and was told it wouldn't be delivered that day. Booked it for a sat delivery. Checked tracking info but nothing to show that so phoned the next day to find out it hadn't been booked or noted on the system. Was told sat it would be delivered and driver would phone when outside. Guess what....that never happened. Instead was delivered to a neighbour on the mon.
Disgusted with the way I was treated and not surprised to read mostly bad reviews about the company.
Chloe, louise the liar and Dawn all of you should feel ashamed of how you treat people!”
“Apparently the delivery driver delivered to a different address which is half way down my street and someone signed my surname but it wasn't me knocked on address that I was told by DHL the parcel want to and they havnt got it either so I've lost 300 pounds worth of goods obv stolen by the driver how dare the driver sign my surname the police will be contacted”
“Ignored delivery instructions
Left clear instructions for safe delivery. Ignored. Caught the driver on CCTV, rings bell, tries external post box and is quickly off down the driveway.
Just CAUGHT him.
I asked why instructions ignored
Answer. Because last time he opened a porch door there was a dog.
Lie.
They just want to walk up the path and back down again without waiting for a door to be answered or to follow instructions. Thanks for waiting for a disabled customer to answer a door.
Pointless service”
“Had a delivery due today for a oven between 7am and 7 pm item has not arrived and no explanation as to why have tried to call dhl and just get told to leave a message for a call back absolute shambles of a company disgusting they can’t even have the decency to give a Curtisy call to say why they can’t deliver I now have no cooker too. A day lost in wages waiting in and £30 pound short on take away I urge anyone that is requiring delivery’s or shipments never to use this company 1 star is far to much”
“Review removed
Parcel stuck in hub supposed to be delivered at 3 o’clock today no it’s cost money
Do not recommend DHL they contact it’s appalling for customer service don’t recommend this company to anyone better off going somewhere else hundred percent guaranteed to get your parcel on time and not stuck in the hub for two days for delivery what a waste of time and cost me money be aware and go somewhere else”
“very poor service from DHL PARCELS UK I send a gift with DHL to my bad in Spain the parcel was delivered 4 days late and the box and item were badly damaged i complained to DHL it took 8 weeks for my claim to be reviewed and paid* ather 1 week of getting the email saying my claim had been paid i still had no payout so I emailed again and they said it would send now it has been 10 weeks since claim was made and only just got payout”
