“Wrong company ever.
Disgusting customer service, impossible to get hold of an operator, when you do they hang up on you.
The tracking is not even updated, i do not know where my parcel is, but it is late.
I paid for a 4 days delivery, and they have not even delivered it.
They will make your process stressful and a mess. Do not use this service.”
“Ordered a Next day collect and delivery of a parcel - 8 days later I'm still waiting for it to be collected. Despite spending half hour on the phone every day for the last 7 days. Make your life less stressful - don't use DHL”
“Like many others we were lied to by DHL regarding failed delivery (when we were home all day) and rejected delivery (when we were again at home all day but had no attemped delivery). Item has now been sent back to sender. What a waste of time and effort.
On top of that their software is rubbish. The PC/Internet website crashes and the info between PC and Phone sytem is inconsistent and incorrect.”
“Truly the worst courier company I’ve ever had to deal with. Thank you so much for having me frantically mess around for the whole day trying to locate what’s going on with my parcel. Oh and thank you for not even bothering to deliver the parcel. Not even a pandemic is an excuse of how rubbish your services are”
“I have spent 3 days been directly lied to by your "customer service" team. I have had my delivery delayed by days (which I took of work) because your agents just keep making blind unauthorized changes to my delivery instructions, I am told I will have a supervisor call me back in 90 minutes......4 hours later someone calls me from the "escalation" team to let me know I am F'd for yet another day, I ask to talk to their supervisor and get told someone will call me back in 90 minutes....except when I ask what time they close and then its the awkward silence followed by oh we close in 5 minutes, "you won't actually get a call back until tomorrow".”
“Worst customer service and service over all
Been using DHL for over 10 years and will remove them as a shipper
Losing packs
Damaged packages
No response and no accountability
3rd party customer service and everyone is a supervisor and everyone keep transferring to the next person that does not know what the right or left hand is doing”
“Do not ship with DHL. I sent 6 shipment with them and they arrived 42 days late due to delivery delays in transiting though their hubs. They also then had the cheek to say it was my fault for providing the wrong invoice ( I was proivided with 3 sets of invoices from the DHL team and filled them all in) and they wont refund any deleivery fee becasue they cant verify the dealy even though I sent them the full tracking history showing the delays!
Save your time, money and stress and dont ship with DHL”
“USELESS USELESS and USELESS. SHOULD HIDE THEIS HEADS IN SHAME. YOU CANNOT SPEAK TO A LIVING SOUL DESPITE BEING TOLD CALLS ARE RECORDED. HOW CAN THEY BE RECORDED WHEN YOU CANNOT SPEAK TO ANYONE!!!!!!!!!!!!!!”
“Incredibly bad service. I would give negative 5 stars. My driver was too lazy to get out of his truck and deliver the package. Instead, he reported a problem with the address. Someone from DHL called 2 days later to confirm the location. She looked it up on google maps and could see the numbers right on the building. 2 days after that I called to find out WTF they did with my package. Got bounced around between 3 different departments and and spoke to 3 different CS reps with heavy foreign accents. Finally found out it's "on hold" because they can't deliver. Told her the problem is their driver is either too lazy or too effing stupid to deliver a package. So now I have to wait another 48 hours and then drive across town to pick it up at some mailbox place. How does this company stay in business?”
“There is a serious problem I experienced with the address field when we create an account or when we check out.... the full transmission of the address may have left out certain components...such as unit number of recipient's home.
This is probably a technical glitch due the nature of the address field of the vendor and the address field of the courier.
As such..I think it is best to complete the full address in just one field including the zip code etc....
...and the second field can still be a repeat of the first....in this way...hopefully the courier's address field will recieve the full and complete address.
DHL did not have my complete address even though I checked my account from the vendor had my full address....resulting in a botched non delivery.
Really difficult to spot where the glitch was but anyway...I hope my suggestion can be useful.
thanks for reading.”
“Rubbish as usual. Given very little notice about a delivery and I was out. I received an email to say that the parcel has been delivered and left in a safe place described as ‘other location’. What on earth dies that mean. I have no idea where parcel is. Drivers so dim. £60 of goods from Dunelm now lost. I shall be ringing Dunelm up to complain.”
“Would give 0 if I could. Failed to collect a parcel 2x. First they didn't even show up, second time I wasn't fast enough (was at the door in approx 20seconds) only to open door and see driver shoot off. Assume he rang bell and went straight back in van. Maybe I should've been standing at the door all day since he turned up at 2pm instead of 5-6. Anyway cancelled service and learnt my lesson. NEVER AGAIN”
“Washing machine should have been delivered yesterday the 11th june i am 80 my wife 76 we had to remove old machine very difficult for us told by DHL 1 hour before delivery it wont be coming until 4 July so no washer for a month try to ring them we were on hold for half an hour and then they hung up on us this company is the pits...”
“DHL LOST my package I had to keep calling them they did not send me a email to let me know that it was misplaced they also told me I need to contact the sender when they were the ones who lost my package they could not refund me they told me to reach out to the seller numerous of people have been filing a complaint with DHL due to so many missing packages I believe the driver stole the package this is so sad I also will be filing a complaint with the Board I also ask to speak with the supervisor the agent told me he is not available he will call me back so careless and no type of sympathy to the person stuff they just lost its not fair I will be reaching out to the news this place needs to be SHUT DOWN this has happened on more then one occasions they are just hiring anybody to work and do the job but someone is stealing people things this is very unfortunate and not fair I cant stress this enough I would NEVER recommend DHL you all should be shut down for all the missed packaged.”
“Working as a customer service Rep I know how people should and shouldn’t be treated. When my package arrived for delivery I placed my hand out for my package my delivery person looked me in my face and sat it on the table and began to say this package is for Annie I stated that was me and and asked politely why he placed it on the table instead of my hand in which he ignored me and left. He needs to be retrained on his customer service skills. Didn’t get his name but his truck Id is Dx21283”
“orst experience ever rubbish total…
Worst experience ever rubbish total rubbish. Customer services do absolutely nothing to help just give false promises. I will say in my 54 of life this is the worst customer services I have ever had. No stars”
“Having read several adverse reviews I was somewhat nervous about using DHL to ship a watch from Japan to Spain. However the communication was outstanding and actuallly tracking my purchase added to my enjoyment. They also handled the import tax and duty very professionally. Overall a great experience, they did exactly what I expected and sometimes that needs recognition.”
“Hi guys, DO NOT USE DHL EVER.
They have kept us waiting the whole day saying they will pick up the parcel before 6pm.... that they will send a "window of 1h" in the morning.... nothing was sent, had to wait the whole day, called them 4 times, waited on hold for hours, they always promised that the driver will show up.... at the end he didn't... sent our package by Royal Mail... same price better service!”
“I don't know why anyone would use DHL unless they have to. I ordered two separate packages, both should get here within a day or two and are taking almost a week with no further details. Customer service was supposed to contact me, but it's been radio silence. Will use FedEx.”
