Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,105 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,105 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cowboys that don't give a stuff about the customer”

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Posted 7 years ago

“Extremely poor customer service. You will all be back to change the 5 start reviews if you are unfortunate enough to get something wrong! The actual sale and delivery was great but if you try to return a faulty item then the customer service is terrible. We would have had to incur additional costs of reinstallation, arrange an engineer to come during work hours and other ways to obstruct the companies responsibility to make a refund and return. Companies like this are a gift to the larger online companies who make refunds straight away with no questions asked.”

Helpful Report

Posted 7 years ago

“Ordered a cooker hood/extractor to replace an existing one that had given up. When the appliance arrived I could see that it was the wrong shape for my kitchen. I called to ask about returns and was told that since "I was a business" I could not return the item. I explained that I am NOT a business. The agent said that I was and that they would not accept a return. When I asked what shall I do she said, "Go out and sell it to someone else." I again told that I am not in business and am in fact an OAP. She asked me to hold and after listening to music for some time she finally agreed that I could return the item and they would give me a credit note. I wanted simply to exchange the unit for one that would fit but was told that was not possible and after getting the credit note I should talk to sales. What a lot of hassle! If I was in business I would certainly treat customers differently. What happened to "The customer is always right?" I will see if my credit note ever arrives!”

Helpful Report

Posted 7 years ago

“paid for a air con unit was told would be delivered on the following friday. friday comes and goes no air con, call them on monday after they say they will investigate and call back. monday comes and goes no call back. 5 days running call them they say they are investigating Rubbish this they have our money and we have no goods we will get in contact with our credit card company to find out our legal rights. believe me it would be a mistake to purchase from them.”

Helpful Report

Posted 7 years ago

“Ordered an oven booked for 2nd Feb delivery. They emailed back saying they now couldn't deliver on 2nd and can do 5th. I called and said I might not be able to do 5th. They said you will get a slot day before and can change delivery date then. I got text on Sunday saying delivery was 1pm to 3pm the next day. I can't do that so I called the number in the text that said 'Call this number to rearrange delivery'. I called. They were closed because (as I now understand) they got the manufacturer to deliver and don't open on a Sunday so I couldn't rearrange. So I called Monday morning. They said it's already out for delivery but I'll cancel that delivery and we'll be in touch to rearrange. No one called that day so I called back the next day and they said it's no longer in stock (my oven was 'restocked') and wouldn't be in stock again for 5 days at least. I needed it before then for fitting so I called to cancel the order. I cancelled the order and was not told there was a cancellation fee. I then ordered from elsewhere. I then receive an email from Appliances direct and at the bottom it says they will charge me £59 for late cancellation. I call to complain. They say it's in the terms and conditions. I look but there's no mention of £59. They say they will reduce it to £44 and they think this is acceptable behaviour. They may be legally in the right, of which I am still not sure as the number I called to rearrange was to a closed shop, but I found this totally unacceptable and upsetting that they would not concede they were in the wrong.”

Helpful Report

Posted 7 years ago

“Ok so I ordered the wrong freezer I needed an integrated one but the one I ordered wasn't, in the search engine I put integrated, freezer and the one I ordered came up I ordered other integrated appliances at the same time which was fine but my problem is that I rang them to see if I could get an exchange obviously expecting some sort of penalty but I was basically told tough your stuck with it there was nothing they could do! So NO I will never use them or recommend them again!!! I have attached a screenshot of what I put in the search engine and I do believe it was a genuine mistake and will be seeking advice as to what can be done about it”

Helpful Report

Posted 7 years ago

“Did not meet original delivery date requirement thus causing me to have to refund rent to a tenant. Did not remove old appliances and packaging causing a further request for rent refund. Have not answered their premium rate customer service line for 10 minutes now, and I AM CALLING FROM AUSTRALIA!”

Helpful Report

Posted 7 years ago

“Purchased Kodak mobile phone online via Appliances Direct.Received it as arranged found that SIM/micro sd card drawer faulty so phone useless. 3 emails(to customer services) & 4 emessages unanswered. One week later reply telling me to send video of phone fault. Video too big to email, sent 2 photos instead. 3 emails t & 3 days later receive voicemail from customer services instructing me to ring & arrange a collection date (by DPD).Phone call to customer services/returns & 10 minute wait for correct extension arranged for collection for specific day following week with no clarity as to when I will receive replacement. The frustrating wait continues! I could never recommend Appliances Direct on the basis of the bad experience I have had to date.”

Helpful Report

Posted 7 years ago

“33 days after receiving a fridge from this firm which was damaged massively and unusable I still have not had satisfaction. The damaged fridge is boxed and ready to be returned. I have had to jump through massive of hoops. I have sent photos of the damage, photos of all the badges on the item ...and still nothing. I have had endless correspondence with the "Customer Service Director" agreeing to replace it. but nothing happens. It is a small under the counter fridge costing £160. I cannot believe that this is worth their while to make so much fuss about. I would not deal with this firm. They are dire, awful and actually pathetic.”

Helpful Report

Posted 7 years ago

“Failed to deliver repeatedly. Failed to answer phone calls. Failed to respond to emails. Shut down on-line chat as soon as it became apparent there was an issue. Failed to handle cancellation of order. A shambles....”

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Posted 7 years ago

“First problem was that I payed for and booked an early delivery, got confirmation from appliances direct, then the courier contacted me with a different date, saying they had told appliances direct they couldn’t do deliveries the weekend I initially booked, so I waited over a week. I also paid for my dishwasher to be removed but when the men arrived they said I should have in plumbed it (this was probably on website but nowhere that I noticed and wasn’t flagged up when booking the service). I emailed the company asking for refund of that charge and got an automated reply then no response to my second query ie no refund. I would not use them again.”

Helpful Report

Posted 7 years ago

“bought a cubot dinasour mobile phone on 29 january 2017. Dec 2017 the LCD screen went blank. Took it down to Applaince Direct with receipt and was told after a week that it is not covered under warranty. When i bought the phone was told about the year warranty. They do not like honouring the warranty.”

Helpful Report

Posted 7 years ago

“AVOID LIKE THE PLAGUE! I ordered a tv on 29th December paying for next day delivery so it would be with us on the Thursday. By Thursday we hadn't received a dispatch email so I chased up on online chat promised she would sort it out straight away for me, decided to cover myself and ring someone two hours later as I still hadnt received the dispatch email. No notes on our order or contact to the warehouse to chase so this lady did actually sort it out for us, received the dispatch email it was arriving the next day (friday). I woke up Friday morning to an email saying the tv had only just reached the courier so won't be with us on the Friday as promised, started to get a little p'd off by this point as we had let the lady purchasing ours take it the evening before as we had received the dispatch confirmation. As it was a bank holiday it meant that we would not receive our tv until the following Tuesday, yet if I went on the website and ordered another one it would have been with us Saturday if I again paid for next day delivery!?!? Anyway I decided to take matters into my own hands luckily and rang the courier - I'm sorry I'm not sure why they have told you that it's out on the delivery van and will be with you by 4pm. Brilliant we thought we aren't going to without a tv when we are stuck in over new year (I'm 7 months pregnant). Tv arrives open the box as there's a few concerning footprints and dents on it brill looks great thank you..... my other half comes home takes the tv out of the box and plugs it straight in to make sure it's ok. The tv is completely smashed but underneath the main glass so you couldn't see it until it was turned. Complete the returns form online, we go out and buy a tv from a store and ask them to just refund us as by this point we have had enough, tv gets collected by their courier on the 3rd January. Yesterday (15th) I emailed them as we haven't heard a thing back only to be told today that the tv hasn't even been received by their warehouse yet! After 2 weeks ahaha I don't think so. Still waiting for our refund apparently they are going to look in to it for us ahahaha believe it when I see it. I will be contacting the courier myself tomorrow and I will not be even slightly shocked if I'm told it's been with appliances direct for some time”

Helpful Report

Posted 7 years ago

“Very very disappointed. Paid 35 pounds for delivery but :-. 1. Came but the delivery people would not take off the wrapping and to get it into my house. 2. They lost it for the second delivery date 3. Still waiting. Nearly 10 days and 5 phone calls later. l Doubt if I’ll use this company again unless they perform some miracle to make up for the fact I have no fridge !!”

Helpful Report

Posted 7 years ago

“after delivery the dishwasher was found to have a dent in the side I rang courier and would not come back as I had signed for it. I tried to phone appliance direct many times 15mins at a time @13p/min. no answer. tried the chatline and got cut off twice god knows how I can contact them if it breaks down.”

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Posted 7 years ago

“I order double fuel cooker. They sale me in full gas cooker, not double fuel. They come to collect it and i have to wait 7 working days to get the phone call with information that they collect it and next couple days to get good one. Its not normal. I contact with CS via email, they dont care that you dont have a cooker and you cant make any hot food for you and Your kids. I not recomend this company”

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Posted 7 years ago

“DISHWASHER HAD THIS ITEM 3MTHS AND 3 ENGINEER VISITS DISHWASHER AS NEVER WORKED AND STAFF RUDE AND LESS THAN HELPFULL WANTED A REPLACEMENT NOW WANT REFUND AND JUST PASSED FROM ONE PERSON TO ANOTHER NEVER BUY FROM APPLIANCE DIRECT OR ANY BEKO ITEM TOTAL RUBBISH HAS IT WAS CHRISTMAS TIME HAVE TO GO BUY ANOTHER DISHWASHER FROM CURRYS AEG BRILLIANT NO PROBLEMS”

Helpful Report

Posted 7 years ago

“We never got delivery on three supposed delivery dates ! Please return money to our account ASAP. Worst experience since buying online ?”

Helpful Report

Posted 7 years ago

“In addition to my review this morning. My order has just turned up today after cancelling last Thursday !!!! It then took 30 mins on the phone to them with no answer. I then resorted to the live chat which finally was successful.”

Helpful Report

Posted 7 years ago

“DWe were given three delivery dates , non of which currently have been met , so not pleased at all as we were told that the fire had been dispatched ,(by email ) 13 th December ! We were then told the 19th , then to next year on the 2nd January ! . This apparently is through not having stock , so what was supposedly dispatched ? . We are very disappointed with it all and certainly do not rate the service , as of now”

Helpful Report

Posted 7 years ago

Appliances Direct is rated 4.2 based on 6,105 reviews