Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,440 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Consistently lied to about delivery date. I have spent hours on the phone, chat line and e messages. Waited in for delivery 3 days. I have now cancelled the order. It hasn't even been dispatched to the delivery company.”

Helpful Report

Posted 7 years ago

“Product was broken and bent on arrival with scratches. Clear sign someone had used it before, so not new. Would not recommend getting it from this website ever again.”

Appliances Direct 1 star review on 4th July 2018

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Posted 7 years ago

“Everything. Delivery cancelled by them 4 times so that’s 4 days unpaid from work .1st del cancelled half hour before it was due as they didn’t have installation crew,2nd del scheduled for before 1pm or after 6 pm ,they wanted to del on the day between 1-5. 3rd del rescheduled for Saturday..no show. 4 th del cancelled by courier on the day as goods damaged they couldn’t care less .i emailed their CEO twice but no response at all .”

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Posted 7 years ago

“Awful service for businesses. Will not accept return for any item. Will not buy from them again”

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Posted 7 years ago

“yesterday i've look for a air con and fund one ot their website price just under 230 pounds . today same air con is under 250 pounds. let me guest Heatwave is coming????”

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Posted 7 years ago

“The 'customer service' offered by Appliances Direct is next to useless and the follow-up help for an installation problem non-existent. I have had to sort out the problem at my own expense and I am currently filing a complaint through Trading Standards. My honest advice is do not buy through Appliances Direct.”

Helpful Report

Posted 7 years ago

“We bought an air cooler that did not cool even the smallest room. We took it back to exchange for an air conditioner which was twice the price and the manager was so rude and refused. We contacted customer service and they refunded, manager at South Normanton has no idea how to good customer service.”

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Posted 7 years ago

“Ordered a range cooker 3 weeks ago. Paid over a grand. 2 delivery men came and said they will leave it at my front door !! I have patio doors at the back but they refused to take it round even tho the accsess was fine !! Doorstep delivery they said !!!”

Helpful Report

Posted 7 years ago

“AVOID AT ALL COSTS! Absolutely disgusting customer service. We ordered a £300 dryer (as well as a £350 washing machine) which arrived 18 days ago. This was whilst we were having our new kitchen fitted, so we couldn't install the products at that time. Unfortunately, when we came to do so, the dryer was slightly too big, so we enquired about returning/exchanging for another product (and were happy to pay an admin fee, delivery charges etc), but we were told that, as we have had the product for 14 days, under no circumstances would they do this. This is in spite of the fact that on their website that they claim that they can make allowance if you are having building work done. Apparently this is done on a case by case basis, but rather than considering the customer's position it basically amounts to how many of the product they have in stock rather. They have shown zero compassion, flexibility or consideration to customers who have handed over more than £600 of hard earned cash to their company in the past few weeks. They even had the cheek to say that we should try to sell the product ourselves! Therefore they will NEVER receive a single penny of mine ever again and, hopefully, anyone who has read this review will be put off from buying from them too.”

Helpful Report

Posted 7 years ago

“Terrible service , I ordered a fridge to be delivered today (Saturday) I waited all day and received no text to say what time it would be delivered , when I ordered the fridge they assured me that it would be delivered today, I waited until about half past 5 and then contacted customer care only to be told it would not be delivered now until Monday , I asked for a full reimbursement as today was the only day I could get time off work, they did not even phone me to say it wasn't going to be delivered ,Very poor bad service , this was my first time buying from them and I would never buy anything from them again”

Helpful Report

Posted 7 years ago

“I recently purchased a refrigerator in Fruitland Park. It has issues since delivery. I have called numerous times. Either Lisa is busy and the take a message, with no response, or she says she is doing all she can. I still have NO working refrigerator! Once she makes her sale she doesn't care anymore.”

Helpful Report

Posted 7 years ago

“The machine is absolute rubbish, it cannot perform the tasks that it was made for, very quick to take my money but doesn't care about the problems I am left to deal with myself, for example: it does not fully dry the clothes leaving me to find other solutions to dry them myself, I have to constantly dry the clothes twice as they are extremely damp after one entire drying cycle. this machine of yours if very loud whilst being on the drying cycle, it takes in water through the soap dispenser at such a force that it causes every single cold water pipes to move.”

Appliances Direct 1 star review on 1st May 2018

Helpful Report

Posted 7 years ago

“Zero stars! Terrible customer service. Advertised the product as in stock and available for immediate delivery. Than the item has not arrived , when i called them I was told one of the items not in stock, was offered a replacement which supposed to arrive on the next day. Called them next day to check what time the items are arriving. Was told the mistake has been made and the item was marked for delivery not for 28th of April but 28th of May, so again it has not been dispatched today and the earlier it can be despatched is not the next day but in 2 days. Decided to go for a refund as I could not waste any more time and did not want to hear again that another mistake has been made or the item is not in stock and they very sorry! That all they can do! No managers around to solve the problems, its all like a broken record.”

Helpful Report

Posted 7 years ago

“Terrible customer service, Avoid like the plague. Might as well have bought from the car boot! All good reviews must be where an item was purchased and no one had to deal with any issue or speak with anyone. Very upsetting experience...never again”

Helpful Report

Posted 8 years ago

“Bought a washer/drier from Appliances Direct. Within 9 months it had broken down. Took months to repair and replace and the replacement broke down too. The original machine caused damage to my newly laid flooring due to a persistent leak from the original machine and now Appliances Direct think they are not liable despite the consumer law stating that Appliances Direct are accountable as the trading seller. Terrible customer service: one operator laughing so much as she answered my call, i had to ask her if she was ok to speak to me! She then proceeded to write down incorrect information. What a shockingly awful company!”

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Posted 8 years ago

“Staff were lovely during order and delivery. However appliance was found not two work when installed and appliance direct have taken a week so far to do absolutely nothing about it. Feel very let down.”

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Posted 8 years ago

“Appliances Direct delivered a dehumidifier which was clearly faulty. I followed the return advice on the website, I even emailed a video of the product 3 times and still no satisfaction. I have been waiting 2 weeks to return a faulty product and they are not interested. I now will have to start legal proceedings just to get my money back Take my advice and avoid this retailer.”

Helpful Report

Posted 8 years ago

“Purchased a condensing tumble dryer, first one arrived smashed to bits. Second one arrived two days later.Stored it for a month until kitchen was finished, went to use it and found water all over the floor. I called Indesit and an engineer said it was damaged underneath and cannot be repaired. He gave me a number to give to Appliance Direct to make sure they exchanged it. I finally got in contact to be told it would be at least 6 weeks before they could supply a replacement. I asked for my money back and was told I had to pack it back up in cardboard or bubble wrap before they would take it. They unpack the item at your house and take it all away. I have to either go to my local supermarket and ask if I can take some cardboard or buy a roll of bubble wrap! For the difference in price I will be shopping in Curry's in future, I have never had a problem like this with them.”

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Posted 8 years ago

“I ordered a cooker and an extractor fan and paid extra for a specific delivery date. They delivered the extractor fan 1 week early whilst I was on holiday! I also paid over £100 for the cooker to be connected by Know How. Unfortunately Our kitchen fitter received the cooker but he could not sign to check the work so the work was not carried out and no refund was possible. In summary don’t expect exact delivery dates or buy any of the add on services!”

Helpful Report

Posted 8 years ago

“TERRIBLE COMPANY. VERY AMATEUR. ALL PAYMENT GONE THROUGH PAID NEXT DAY DELIVERY AND NEVER RECEIVED THE DELIVERY. VERY AMATEUR PEOPLE NOT SERIOUS AT ALL. ALMOST CROOKS”

Helpful Report

Posted 8 years ago

Appliances Direct is rated 4.2 based on 6,440 reviews