Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,105 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,105 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Probably not your fault but I paid £10 extra to have my order delivered on a particular day. I took a day off work and it never arrived !! After phone calls to hot point , ups, and yourselves, all at my expense, I cancelled my order because I couldn't afford to waste any more time and money.”

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Posted 7 years ago

“Do not buy anything from this company, damaged item received no refund”

Helpful Report

Posted 7 years ago

“I've waited 3.5 weeks to return a faulty item, no one emails you or calls. No shows after waiting in two days for a collection, wasted over an hour on calls, collections not booked in, Still waiting”

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Posted 7 years ago

“It didn't still haven't received m goods”

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Posted 7 years ago

“This company is cheap for a reason (not the staffs fault as I guess its the company's processes are not adequate when it comes to resolving issues) I ordered a dehumidifier and they sent the wrong item but in a correct box . I understand mistakes happen but it what's done to rectify issues that shows a company's true colours. When calling their non-chargeable number It takes ages for someone to answer the phone or are held in a queue till you give up. When you eventually get through you are passed around and have to queue again. Emails take about 4-6 hours to get a reply (some mails don't get a reply). I eventually booked a returns collection date but the courier was sent to wrong address despite my address confirmation email and telephone call. Now I have to go through the whole process again and cant get through at present, its been nearly a week since delivery and I am no further forward in sending the item back for an eventual replacement (or maybe a refund) I will see how things go 2nd time round but this my 1st experience with Appliances direct and its the worst online sales process I have encountered. I must stress that staff are polite and friendly but don't want to own a problem but pass on to a case manager who I guess is too busy to respond to my mails so I have to try and call for answers.”

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Posted 7 years ago

“BUYERS BEWARE: Laptops Direct / BuyitDirect / Direct Tvs / AppliancesDirect/ DronesDirect – they use 0871 PREMIUM NUMBER at minimum for their Sales / General enquires / information - expect to be charged hefty amount on your bills. Modern day fraud – can’t believe they are getting away with it! If you are being robbed even before buying, then what do you expect their after care to be!”

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Posted 7 years ago

“They need to get a new delivery service one that does not lie and make excuses I am still waiting on the cooker purchased”

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Posted 7 years ago

“Purchased a mobile phone from them via tesco direct,after 2 months it developed a fault making it unusable, after 3 phone calls and sitting in for 2 afternoons it was'nt picked up,they managed this on 3rd attempt.After being told it would be sorted out within 10days ,repaired,exchanged or money returned. Contacted them again via Tesco,to be informed it is being repaired awaiting parts and could be up to 28days from day they recieved it,no refund of money possible.totally useless company.I would not touch them with someone else bargepole”

Helpful Report

Posted 7 years ago

“Used my new condenser dryer for the first time, after following the manual to the letter. Water has soaked the floor, not a drop in the water container drawer. Can only assume I received a faulty machine. Attempted to phone but kept on line with irritating music racking up a huge phone bill, eventually gave up.”

Helpful Report

Posted 7 years ago

“You say to check everything, but you passed it to Panther Group who dump and run, saying he did not know what happened to some (trims?) There was a bash coming up a few steps. They tried to get oven through door, but had to go back out to take away packing. All hurtled out because in such a rush. I am sorry to have come across your company.”

Helpful Report

Posted 7 years ago

“Ordered a £900 washing machine and paid Saturday delivery. Informed the courier company can not find it and now need to wait 4 days for a new delivery! Not their problem I was told by Customer Services as it is with the Courier. If I cancel I need to wait for the item to be found then 5 days for the money back. If I go onto their site now I can order the item for a Monday delivery ...shocking customer service and no internet in helping”

Helpful Report

Posted 7 years ago

“DO NOT BUY HERE - they will not deliver Ordered a package and paid for next day delivery at a nearby store. Package got refused in the morning by the local store, who told me that they never signed up for delivery of large packages. Appliances Direct did nothing to solve the problem. I had to call them 3 times before they started replying with a solution. It took Appliances Direct until Friday evening (two days after order) to get back to me to tell me they could not do anything about it. Customer service promised me a discount on future purchases as compensation, which Appliances Direct later on refused to give. She had lied to me. 7 emails and 4 calls later Appliances Direct told me that I had to cancel the order and place a new order, it was Monday by then (6 days after order). On Monday I re-ordered the packages and paid again for next day delivery. I had to call all the local stores on their list to confirm that they would accept the package. 1 of the stores on their list was permanently closed. The track and trace code that accompanied the order did not work. Had to CALL THEM AGAIN. They forwarded me 4 times before a employee could tell me that the order would AGAIN NOT BE DELIVERED, and I had to wait until Wednesday (day 8) before my order would be delivered to a nearby store. i STILL DON'T HAVE MY ORDER. My girlfriend is sick (allergy attack) and waiting for the dehumidifier and air purifier. Every day she has to wait extra will be another day sick in bed. Appliances Direct knows this but they do not care, they will just keep forwarding and never solve the issue. Manager promised to call me back today but just now the 3 (!) employee I talked to today told me that this will not happen anymore”

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Posted 7 years ago

“Worst company I have ever had the misfortune to deal with. Would avoid dealing with them like the plague. After sales "service" is an absolute joke they literally could not care less even if they deliver you a faulty item. As long as they have your money they do not care.”

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Posted 7 years ago

“An atrocious company to deal with regards customer service. I have purchased an oven off them which is faulty and they are refusing to refund my payment or send an engineer to either repair or replace it under their policy. I did not purchase one of their ‘A2’ graded products but am sure that is what I have received. They continually refuse to give any resolution and their actions imply that they are trying to run down my 30 day right to a refund of the faulty goods under the consumer act 2015. Please beware of using this company, they are not an acceptable example of a reputable online company, pay the little bit more for a reputable company. An absolute disgrace that they can manipulate online purchasing with their a totally ineffective customer service department which constantly sends you around in circles and has numerous system failures.”

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Posted 7 years ago

“Appliances Direct were not the cheapest but I chose them because they offered next day delivery. However they did not deliver for a week and customer services were very evasive in refunding the delivery charge. The delivery company was also poor at contacting me to confirm delivery dates and had to be chased to schedule a date. When the washing machine arrived the delivery drivers were kicking the washing machine around the van. Very unprofessional.”

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Posted 7 years ago

“Washing machine delivered by one delivery man who complained it was too heavy and then refused (for insurance reasons) to bring the machine into the house - The when we installed the machine, it leaked all over our wooden floor and caused significant damage Appliances Delivered arranged for a technician to check the machine - the tank had been leaking Appliances Delivered have been rude and unhelpful and slow to respond It appears that they have their own understanding of my legislative rights which do not tally with legal advice Had to raise a dispute via Paypal to get the refund for the damaged machine Avoid this retailer”

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Posted 7 years ago

“The cooker arrived a week late”

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Posted 7 years ago

“Never delivered cooker twice”

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Posted 7 years ago

“Faulty tv replaced by another faulty tv, Appliance Direct arrange courier to return 2nd faulty tv which was damaged in transit. Appliance direct refusing to replace or refund”

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Posted 7 years ago

“Long story short. Ordered oven. Paid extra for delivery on a Saturday. No delivery. Call customer service @ 13p a minute. Go through all the press 1 for... for press 2 for.... trash, this takes over two minutes. Get left on hold for over ten minutes, all at your cost. Got told oven will be delivered Monday. Delivery arrives Monday. No oven but a cooker hood. Go through all the customer service rubbish on phone again. Wait ten minutes, call answeared then hung up straight away. Call again waiting 15 minutes. Cant explain everything as have to go to work. Ask for a call back, which was agreed. No call back. This happens time and time again. They never call back. Which means they make more money by phoning them. Asked for full refund. No refund until they get cooker hood back first. Plus they want us to put the boxed cooker hood in another box in case of damage whilst its in transport. More expense. PLEASE DO NOT BUY FROM THIS INEPT AND REPULSIVE COMPANY.”

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Posted 7 years ago

Appliances Direct is rated 4.2 based on 6,105 reviews