Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,443 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,443 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed to deliver repeatedly. Failed to answer phone calls. Failed to respond to emails. Shut down on-line chat as soon as it became apparent there was an issue. Failed to handle cancellation of order. A shambles....”

Helpful Report

Posted 8 years ago

“First problem was that I payed for and booked an early delivery, got confirmation from appliances direct, then the courier contacted me with a different date, saying they had told appliances direct they couldn’t do deliveries the weekend I initially booked, so I waited over a week. I also paid for my dishwasher to be removed but when the men arrived they said I should have in plumbed it (this was probably on website but nowhere that I noticed and wasn’t flagged up when booking the service). I emailed the company asking for refund of that charge and got an automated reply then no response to my second query ie no refund. I would not use them again.”

Helpful Report

Posted 8 years ago

“bought a cubot dinasour mobile phone on 29 january 2017. Dec 2017 the LCD screen went blank. Took it down to Applaince Direct with receipt and was told after a week that it is not covered under warranty. When i bought the phone was told about the year warranty. They do not like honouring the warranty.”

Helpful Report

Posted 8 years ago

“AVOID LIKE THE PLAGUE! I ordered a tv on 29th December paying for next day delivery so it would be with us on the Thursday. By Thursday we hadn't received a dispatch email so I chased up on online chat promised she would sort it out straight away for me, decided to cover myself and ring someone two hours later as I still hadnt received the dispatch email. No notes on our order or contact to the warehouse to chase so this lady did actually sort it out for us, received the dispatch email it was arriving the next day (friday). I woke up Friday morning to an email saying the tv had only just reached the courier so won't be with us on the Friday as promised, started to get a little p'd off by this point as we had let the lady purchasing ours take it the evening before as we had received the dispatch confirmation. As it was a bank holiday it meant that we would not receive our tv until the following Tuesday, yet if I went on the website and ordered another one it would have been with us Saturday if I again paid for next day delivery!?!? Anyway I decided to take matters into my own hands luckily and rang the courier - I'm sorry I'm not sure why they have told you that it's out on the delivery van and will be with you by 4pm. Brilliant we thought we aren't going to without a tv when we are stuck in over new year (I'm 7 months pregnant). Tv arrives open the box as there's a few concerning footprints and dents on it brill looks great thank you..... my other half comes home takes the tv out of the box and plugs it straight in to make sure it's ok. The tv is completely smashed but underneath the main glass so you couldn't see it until it was turned. Complete the returns form online, we go out and buy a tv from a store and ask them to just refund us as by this point we have had enough, tv gets collected by their courier on the 3rd January. Yesterday (15th) I emailed them as we haven't heard a thing back only to be told today that the tv hasn't even been received by their warehouse yet! After 2 weeks ahaha I don't think so. Still waiting for our refund apparently they are going to look in to it for us ahahaha believe it when I see it. I will be contacting the courier myself tomorrow and I will not be even slightly shocked if I'm told it's been with appliances direct for some time”

Helpful Report

Posted 8 years ago

“Very very disappointed. Paid 35 pounds for delivery but :-. 1. Came but the delivery people would not take off the wrapping and to get it into my house. 2. They lost it for the second delivery date 3. Still waiting. Nearly 10 days and 5 phone calls later. l Doubt if I’ll use this company again unless they perform some miracle to make up for the fact I have no fridge !!”

Helpful Report

Posted 8 years ago

“after delivery the dishwasher was found to have a dent in the side I rang courier and would not come back as I had signed for it. I tried to phone appliance direct many times 15mins at a time @13p/min. no answer. tried the chatline and got cut off twice god knows how I can contact them if it breaks down.”

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Posted 8 years ago

“I order double fuel cooker. They sale me in full gas cooker, not double fuel. They come to collect it and i have to wait 7 working days to get the phone call with information that they collect it and next couple days to get good one. Its not normal. I contact with CS via email, they dont care that you dont have a cooker and you cant make any hot food for you and Your kids. I not recomend this company”

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Posted 8 years ago

“DISHWASHER HAD THIS ITEM 3MTHS AND 3 ENGINEER VISITS DISHWASHER AS NEVER WORKED AND STAFF RUDE AND LESS THAN HELPFULL WANTED A REPLACEMENT NOW WANT REFUND AND JUST PASSED FROM ONE PERSON TO ANOTHER NEVER BUY FROM APPLIANCE DIRECT OR ANY BEKO ITEM TOTAL RUBBISH HAS IT WAS CHRISTMAS TIME HAVE TO GO BUY ANOTHER DISHWASHER FROM CURRYS AEG BRILLIANT NO PROBLEMS”

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Posted 8 years ago

“We never got delivery on three supposed delivery dates ! Please return money to our account ASAP. Worst experience since buying online ?”

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Posted 8 years ago

“In addition to my review this morning. My order has just turned up today after cancelling last Thursday !!!! It then took 30 mins on the phone to them with no answer. I then resorted to the live chat which finally was successful.”

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Posted 8 years ago

“DWe were given three delivery dates , non of which currently have been met , so not pleased at all as we were told that the fire had been dispatched ,(by email ) 13 th December ! We were then told the 19th , then to next year on the 2nd January ! . This apparently is through not having stock , so what was supposedly dispatched ? . We are very disappointed with it all and certainly do not rate the service , as of now”

Helpful Report

Posted 8 years ago

“Probably not your fault but I paid £10 extra to have my order delivered on a particular day. I took a day off work and it never arrived !! After phone calls to hot point , ups, and yourselves, all at my expense, I cancelled my order because I couldn't afford to waste any more time and money.”

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Posted 8 years ago

“Do not buy anything from this company, damaged item received no refund”

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Posted 8 years ago

“I've waited 3.5 weeks to return a faulty item, no one emails you or calls. No shows after waiting in two days for a collection, wasted over an hour on calls, collections not booked in, Still waiting”

Helpful Report

Posted 8 years ago

“It didn't still haven't received m goods”

Helpful Report

Posted 8 years ago

“This company is cheap for a reason (not the staffs fault as I guess its the company's processes are not adequate when it comes to resolving issues) I ordered a dehumidifier and they sent the wrong item but in a correct box . I understand mistakes happen but it what's done to rectify issues that shows a company's true colours. When calling their non-chargeable number It takes ages for someone to answer the phone or are held in a queue till you give up. When you eventually get through you are passed around and have to queue again. Emails take about 4-6 hours to get a reply (some mails don't get a reply). I eventually booked a returns collection date but the courier was sent to wrong address despite my address confirmation email and telephone call. Now I have to go through the whole process again and cant get through at present, its been nearly a week since delivery and I am no further forward in sending the item back for an eventual replacement (or maybe a refund) I will see how things go 2nd time round but this my 1st experience with Appliances direct and its the worst online sales process I have encountered. I must stress that staff are polite and friendly but don't want to own a problem but pass on to a case manager who I guess is too busy to respond to my mails so I have to try and call for answers.”

Helpful Report

Posted 8 years ago

“BUYERS BEWARE: Laptops Direct / BuyitDirect / Direct Tvs / AppliancesDirect/ DronesDirect – they use 0871 PREMIUM NUMBER at minimum for their Sales / General enquires / information - expect to be charged hefty amount on your bills. Modern day fraud – can’t believe they are getting away with it! If you are being robbed even before buying, then what do you expect their after care to be!”

Helpful Report

Posted 8 years ago

“They need to get a new delivery service one that does not lie and make excuses I am still waiting on the cooker purchased”

Helpful Report

Posted 8 years ago

“Purchased a mobile phone from them via tesco direct,after 2 months it developed a fault making it unusable, after 3 phone calls and sitting in for 2 afternoons it was'nt picked up,they managed this on 3rd attempt.After being told it would be sorted out within 10days ,repaired,exchanged or money returned. Contacted them again via Tesco,to be informed it is being repaired awaiting parts and could be up to 28days from day they recieved it,no refund of money possible.totally useless company.I would not touch them with someone else bargepole”

Helpful Report

Posted 8 years ago

“Used my new condenser dryer for the first time, after following the manual to the letter. Water has soaked the floor, not a drop in the water container drawer. Can only assume I received a faulty machine. Attempted to phone but kept on line with irritating music racking up a huge phone bill, eventually gave up.”

Helpful Report

Posted 8 years ago

Appliances Direct is rated 4.2 based on 6,443 reviews