Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,443 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,443 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible company!! I ordered a television yesterday (Friday) to be delivered today (Saturday) I paid £19.95 for this to be delivered today, it hasn't turned up, I called them and have requested a refund and they have said they cannot sort anything until Monday, terrible company! I just hope I get my full refund back and I will go elsewhere!”

Helpful Report

Posted 8 years ago

“Horrified !! Customer services & communication all a pile of .... take mine and other reviewers advice. DON'T use them! They don't care when you ask them for anything unless there is a price involved. Horrified,Horrified, Horrified”

Helpful Report

Posted 8 years ago

“We should have paid more attention the other reviews - if you deal with jokers expect to be tricked. Be very careful to note the wording on the delivery terms ! They've charged us £59 for a 'failed delivery' but they didn't even try to get it in the house. On the actual delivery day the very first thing the delivery driver said was 'you know this is doorstep only don't you' which isn't quite the wording on the website. The website states that with American Fridges if it doesn't fit then they will leave it outside - crucial word is 'if'. Our driver didn't even have a tape measure, let alone use one, and wouldn't take it down the side the house because it 'required lifting' which is against their delivery policy. He 'knew' it wouldn't fit through the door and wouldn't allow me to measure the box to verify. Despite our protests they are adamant that it is our fault he didn't try and are insistent on the charge. We gave up with them and ordered from ao.com who matched the price and delivered 48 hours later - with a tape measure and through the front door, still in the box!”

Helpful Report

Posted 8 years ago

“Customer services, communication.”

Helpful Report

Posted 8 years ago

“stay totally away from them if you care for your money. Paid £12 extra for next day delivery. They could not deliver on the day because (they said) a small error in the address. They told me know you have to wait 5 days or more before you see your stuff. 5 days?!? I paid extra for next day delivery why cannot deliver following day if a small error in the address... I complained i wanted my money back to reorder from another company. They nicked me £59 with the funny excuse that the order was cancelled. They eventually after getting £59 I get an email telling me that I can re-order now and careful to the address... This is ridiculous a re-delivery should not take 5 days or more watch out for your money with these people”

Helpful Report

Posted 8 years ago

“They didn't make me happy - far from it”

Helpful Report

Posted 8 years ago

“Item dimensions stated incorrectly on their site so the item was not suitable. The Customer Service Department is always very difficult to reach and you will spend a considerable amount of time in a queue. When you finally speak to someone the answer is always 'it is not our fault'. They will charge an exorbitant fee to return the item (£149 - over four times the delivery charge) which is perhaps to deter returns. I am out of pocket for the originally delivery fee and return fee and I am still waiting to be refunded for the item. Avoid at all costs. They are not worth the time, hassle, stress and expense.”

Helpful Report

Posted 8 years ago

“Shocking customer service. Ordered washing machine and dryer. Next day delivery didn't come, day after delivery didn't come. Paid for installation, but put down uplift of old machine by mistake. Called them twice, each time they said they amended it. When machine came 5 days later, they wouldn't plumb it in as it was down as uplift! Called company who couldn't have cared less. No manager available and nothing they can do to help! Had to send delivery guys away with machines. Left on hold for over 15 mins at 13p per min when useless adviser got tired of dealing with me and said she'd transfer me but didn't. My advise is never to use them!!”

Helpful Report

Posted 8 years ago

“appliances direct, to avoid at ALL cost! The 2 girls working today on saturday hung up on me, and they lie.. I cancelled my order..The delivery came earlier than the scheduled time.. and I just missed delivery.. I cancelled that day after they told me they couldn't call on my mobile number as the number was out of service (?)which there is nothing wrong with my number! READ THE REVIEWS AND AVOID USING THIS COMPANY... THE CUSTOMER SERVICE IS ZERO/ AND THEY LIE..”

Helpful Report

Posted 8 years ago

“Without doubt the most incompetently run company I've ever had the misfortune of dealing with. The company is run like a scam with zero communication with its clients when orders are wrong. I was sent the wrong item and told the item I had ordered wasn't in stock. They arranged collection of the wrong item but withheld my refund because the item hadn't been returned. The return is out of my hands and with their prearranged and preferred supplier. Avoid this company at all costs. Returns number: 77408822”

Helpful Report

Posted 8 years ago

“The customer service at this company is terrible. If the order has a problem - the customer service ladies do not have any sympathy at all. In fact they are quite rude and I ended up losing my temper with them to be honest when they advised me that although the item sent was not as described - we would have to pay for the return of the item - and did this in a shitty manner in my opinion!!!!! I had to make a few calls to them and at one point when I finally got through - they hung up! We were then asked for photographs of the item we ordered??? Then despite my giving them the serial number over the telephone - they wanted a photograph of the serial number??? Delaying tactics and in the and we have kept the item although its not right and will simply not use them again. Additionally, the delivery did not arrive on the day we were told (wasted day off work) and they took our old fridge freezer and left us with the one that was not correct - so we were left with defrosting food and they could not give a damn. Awful, awful service. The risk with this business is that when things go ok - no problems - but its when things go wrong and the manner of the customer service ladies - that the unprofessional aspect of this business shows. To be told to stop interupting etc... when trying to resolve a problem is furiating to say the least. Not recommended. - avoid.”

Helpful Report

Posted 8 years ago

“Appalling level of customer service. I placed my order 6 weeks ago and paid £500. For the past 6 weeks the website has shown it out for delivery, even though they told me they have no stock. Still waiting, not receiving any replies to emails, etc. Never ever again. Back to AO.com for good this time.”

Helpful Report

Posted 8 years ago

“I ordered a matching washing machine and tumble dryer, the money was taken in full from my bank account on the 8th August, I then had to wait until 18th August for delivery. The delivery only had the dryer on it and customer services couldn't tell me where the washing machine was or when it would be delivered, I therefore refused the dryer as I didn't want to be stuck with an item that couldn't be matched or indeed have to wait another few weeks for the washing machine.I cancelled the order and on 22nd August I have had to chase the company for a refund of my money.They will not refund until they know they have the goods but they will find out hopefully soon and will refund but it will take another 1- 2 days to reach my account! Not very impressed at all.”

Helpful Report

Posted 8 years ago

“Please believe me! Don't go near them they are basically theives! Please, please, please trust me when I tell you never ever ever to use Appliances Direct! They are OK when the product is OK and you don't need any support but after that you have had it! We bought a £450 air conditioner from them, after 3 weeks it packed up. It took about 10 phone calls and hours of hold music to finally get them to pick it up and they wanted to charge us £40 for the privilege. They said they cannot do a refund they will try and repair it first and it could take 30 days! And if they can't repair it they will send us a new one! Meanwhile we are now nearly 2 months later and heard nothing! We have phoned 2 times and waited for 15 minutes with no answer! We have contacted them by email with no reply! Basically they are thieves! They sell you junk for £450 then charge you to take it away again and wont give you a refund. meanwhile we have just been boiling in our house! I know this sounds unbelievable but it is 100% true! I warn you please don't go anywhere near this company!”

Helpful Report

Posted 8 years ago

“Ordered a washer/dryer that was installed upon delivery. We then noticed considerable damage to the side of the machine and a crack across the front of the screen, so we sent photographs the day after delivery to AD in the hope of getting the machine replaced. AD refused to replace the machine, and sent photos that the installers took of the machine, and claimed that the machine was in "pristine condition" yet on the photos they sent us, you can CLEARLY see the crack across the screen. Also the damaged part of the machine is cut off one of the images they sent to us. They are still refusing to do anything about the damage. Will be investigating further with trading standards as this is pretty poor service for a £600 machine! Avoid like the plague. (Photo below is what they sent me, claiming the machine was delivered in "pristine" condition, yet you can see the crack! Between the 3 and the 1400)”

Helpful Report

Posted 8 years ago

“Shocking company, waited in 2 whole days with booking dates for delivery. No delivery after 9 days I cancelled my order. They blamed the courier service then Panther the crap courier service would blame appliance direct. Must have spent at least in total 2 hours over the phone trying to find out where my order was. Totally being passed from one to the other. Customer service was really bad. Rude , unhelpful, felt like I was banging my head against a wall. So frustrating the did not give a hoot that I had waited in for no delivery to turn up. Would never recommend this company to anyone. Shocking in this day an age. Let's hope they go bust and don't mess more people about. I will be contacting watch dog regarding my experience. Paul Casey order no 2524784.”

Helpful Report

Posted 8 years ago

“Everything. We agreed a delivery date for a delivery of three appliances, with a single delivery charge, that worked for me and gave them 3 days to arrange despite their initial offer of next day. Dispatch was confirmed by email for delivery on the correct date but late on the day before delivery Hotpoint rang to say it would be 3 days later when I would not be available. This was a tall fridge freezer that wouldn't easily fit in my van so this was what I was paying the delivery charge for. After ages on their premium rate customer disservice line I was left with no option but to cancel the FF order, or accept a smaller model from a an inferior brand. But they wouldn't cancel the delivery charge despite the non delivery. After much trying to get to speak to someone of some authority and failing I again had little choice but to cancel the whole order despite needing the appliances. Refund promised but in 5 days so no appliances and all the funds blocked on the card. It's funny that they can take your payment in seconds but refunds take a working week. No it's not funny. And they have no complaints procedure that they are willing to share with dissatisfied customers. Summary. Dreadful service absolutely zero effort to resolve their cock-ups. Heads you're wrong or tails they're not. Advice. Avoid like the plague as there are plenty of other half decent retailers and even if they were £50 cheaper, which they weren't, the saving is poor pay for the grief, hassle, time and premium rate phone calls you will need to make.”

Helpful Report

Posted 8 years ago

“Absolutly horendous ordered and paid for delivery of oven debited the money from my account to ring me and say sorry we can't deliver unless you buy new for an extra £250 way over priced for the oven purchased. Not happy poor customer service! The women on the phone couldn't care less!”

Helpful Report

Posted 8 years ago

“-99 stars thats money with they charge me for not delivered parcel. Carp company worst staff.”

Helpful Report

Posted 8 years ago

“the worst company I ever bought anything from, you take days off work for deliveries that don't turn up. if something goes wrong they are a nightmare to deal with, even after the manufacturer gave me a replacement authorisation code they are still unhelpful, you send them information which you are then asked you to send a gain. It can take days to get a reply from an email and when they promise to get back to you within 48 hours they don't. If you try and telephone it's a premium rate number and your left on hold for ages clocking up charges. It's strange how negative reviews don't appear on their website but if you look else where there's hundreds of them. Don't be fooled by the reviews on their website and go elsewhere. there are plenty of other companies that charge the same prices and have fantastic customer service and you don't get ripped off when you need to contact them about a problem J Kent”

Helpful Report

Posted 8 years ago

Appliances Direct is rated 4.2 based on 6,443 reviews