Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,573 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,573 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“appliances direct, to avoid at ALL cost! The 2 girls working today on saturday hung up on me, and they lie.. I cancelled my order..The delivery came earlier than the scheduled time.. and I just missed delivery.. I cancelled that day after they told me they couldn't call on my mobile number as the number was out of service (?)which there is nothing wrong with my number! READ THE REVIEWS AND AVOID USING THIS COMPANY... THE CUSTOMER SERVICE IS ZERO/ AND THEY LIE..”

Helpful Report

Posted 9 years ago

“Without doubt the most incompetently run company I've ever had the misfortune of dealing with. The company is run like a scam with zero communication with its clients when orders are wrong. I was sent the wrong item and told the item I had ordered wasn't in stock. They arranged collection of the wrong item but withheld my refund because the item hadn't been returned. The return is out of my hands and with their prearranged and preferred supplier. Avoid this company at all costs. Returns number: 77408822”

Helpful Report

Posted 9 years ago

“The customer service at this company is terrible. If the order has a problem - the customer service ladies do not have any sympathy at all. In fact they are quite rude and I ended up losing my temper with them to be honest when they advised me that although the item sent was not as described - we would have to pay for the return of the item - and did this in a shitty manner in my opinion!!!!! I had to make a few calls to them and at one point when I finally got through - they hung up! We were then asked for photographs of the item we ordered??? Then despite my giving them the serial number over the telephone - they wanted a photograph of the serial number??? Delaying tactics and in the and we have kept the item although its not right and will simply not use them again. Additionally, the delivery did not arrive on the day we were told (wasted day off work) and they took our old fridge freezer and left us with the one that was not correct - so we were left with defrosting food and they could not give a damn. Awful, awful service. The risk with this business is that when things go ok - no problems - but its when things go wrong and the manner of the customer service ladies - that the unprofessional aspect of this business shows. To be told to stop interupting etc... when trying to resolve a problem is furiating to say the least. Not recommended. - avoid.”

Helpful Report

Posted 9 years ago

“Appalling level of customer service. I placed my order 6 weeks ago and paid £500. For the past 6 weeks the website has shown it out for delivery, even though they told me they have no stock. Still waiting, not receiving any replies to emails, etc. Never ever again. Back to AO.com for good this time.”

Helpful Report

Posted 9 years ago

“I ordered a matching washing machine and tumble dryer, the money was taken in full from my bank account on the 8th August, I then had to wait until 18th August for delivery. The delivery only had the dryer on it and customer services couldn't tell me where the washing machine was or when it would be delivered, I therefore refused the dryer as I didn't want to be stuck with an item that couldn't be matched or indeed have to wait another few weeks for the washing machine.I cancelled the order and on 22nd August I have had to chase the company for a refund of my money.They will not refund until they know they have the goods but they will find out hopefully soon and will refund but it will take another 1- 2 days to reach my account! Not very impressed at all.”

Helpful Report

Posted 9 years ago

“Please believe me! Don't go near them they are basically theives! Please, please, please trust me when I tell you never ever ever to use Appliances Direct! They are OK when the product is OK and you don't need any support but after that you have had it! We bought a £450 air conditioner from them, after 3 weeks it packed up. It took about 10 phone calls and hours of hold music to finally get them to pick it up and they wanted to charge us £40 for the privilege. They said they cannot do a refund they will try and repair it first and it could take 30 days! And if they can't repair it they will send us a new one! Meanwhile we are now nearly 2 months later and heard nothing! We have phoned 2 times and waited for 15 minutes with no answer! We have contacted them by email with no reply! Basically they are thieves! They sell you junk for £450 then charge you to take it away again and wont give you a refund. meanwhile we have just been boiling in our house! I know this sounds unbelievable but it is 100% true! I warn you please don't go anywhere near this company!”

Helpful Report

Posted 9 years ago

“Ordered a washer/dryer that was installed upon delivery. We then noticed considerable damage to the side of the machine and a crack across the front of the screen, so we sent photographs the day after delivery to AD in the hope of getting the machine replaced. AD refused to replace the machine, and sent photos that the installers took of the machine, and claimed that the machine was in "pristine condition" yet on the photos they sent us, you can CLEARLY see the crack across the screen. Also the damaged part of the machine is cut off one of the images they sent to us. They are still refusing to do anything about the damage. Will be investigating further with trading standards as this is pretty poor service for a £600 machine! Avoid like the plague. (Photo below is what they sent me, claiming the machine was delivered in "pristine" condition, yet you can see the crack! Between the 3 and the 1400)”

Helpful Report

Posted 9 years ago

“Shocking company, waited in 2 whole days with booking dates for delivery. No delivery after 9 days I cancelled my order. They blamed the courier service then Panther the crap courier service would blame appliance direct. Must have spent at least in total 2 hours over the phone trying to find out where my order was. Totally being passed from one to the other. Customer service was really bad. Rude , unhelpful, felt like I was banging my head against a wall. So frustrating the did not give a hoot that I had waited in for no delivery to turn up. Would never recommend this company to anyone. Shocking in this day an age. Let's hope they go bust and don't mess more people about. I will be contacting watch dog regarding my experience. Paul Casey order no 2524784.”

Helpful Report

Posted 9 years ago

“Everything. We agreed a delivery date for a delivery of three appliances, with a single delivery charge, that worked for me and gave them 3 days to arrange despite their initial offer of next day. Dispatch was confirmed by email for delivery on the correct date but late on the day before delivery Hotpoint rang to say it would be 3 days later when I would not be available. This was a tall fridge freezer that wouldn't easily fit in my van so this was what I was paying the delivery charge for. After ages on their premium rate customer disservice line I was left with no option but to cancel the FF order, or accept a smaller model from a an inferior brand. But they wouldn't cancel the delivery charge despite the non delivery. After much trying to get to speak to someone of some authority and failing I again had little choice but to cancel the whole order despite needing the appliances. Refund promised but in 5 days so no appliances and all the funds blocked on the card. It's funny that they can take your payment in seconds but refunds take a working week. No it's not funny. And they have no complaints procedure that they are willing to share with dissatisfied customers. Summary. Dreadful service absolutely zero effort to resolve their cock-ups. Heads you're wrong or tails they're not. Advice. Avoid like the plague as there are plenty of other half decent retailers and even if they were £50 cheaper, which they weren't, the saving is poor pay for the grief, hassle, time and premium rate phone calls you will need to make.”

Helpful Report

Posted 9 years ago

“Absolutly horendous ordered and paid for delivery of oven debited the money from my account to ring me and say sorry we can't deliver unless you buy new for an extra £250 way over priced for the oven purchased. Not happy poor customer service! The women on the phone couldn't care less!”

Helpful Report

Posted 9 years ago

“-99 stars thats money with they charge me for not delivered parcel. Carp company worst staff.”

Helpful Report

Posted 9 years ago

“the worst company I ever bought anything from, you take days off work for deliveries that don't turn up. if something goes wrong they are a nightmare to deal with, even after the manufacturer gave me a replacement authorisation code they are still unhelpful, you send them information which you are then asked you to send a gain. It can take days to get a reply from an email and when they promise to get back to you within 48 hours they don't. If you try and telephone it's a premium rate number and your left on hold for ages clocking up charges. It's strange how negative reviews don't appear on their website but if you look else where there's hundreds of them. Don't be fooled by the reviews on their website and go elsewhere. there are plenty of other companies that charge the same prices and have fantastic customer service and you don't get ripped off when you need to contact them about a problem J Kent”

Helpful Report

Posted 9 years ago

“Bought a phone from this company which quickly developed a fault with the microphone. Contacted customer services who have been totally dire and their flat response is a repeat for me to contact the manufacturer direct as they won't replace or repair themselves. Contacted the manufacturer who in turn have referred me back to Appliances Direct for a replacement!!! Have contacted Trading Standards but still stuck with a faulty phone months later. I will never ever deal with this sham of a company again - worst customer service bar none”

Helpful Report

Posted 9 years ago

“Air conditioning unit started to develop a vibration/squeak contacted customer services with a request for placement (not refund). They kept asking for the same information sent it to them repeatedly for over three weeks the company still kept requesting and asking for the same thing on still waiting for replacement 6 weeks on!”

Helpful Report

Posted 9 years ago

“the worst company I have ever dealt with”

Helpful Report

Posted 9 years ago

“Dehumidifier arrived on time however it was damaged and faulty. That's when problems started. 2 wasted long phone calls I resorted to their e message portals. 22 messages and hassle later I have finally been refunded minus delivery charge so out of pocket and out of patience. Would not use them again”

Helpful Report

Posted 9 years ago

“Selling low-quality products for mass consumption, sending the small print in invisible form and offering an extremely poor customer service with impossible conditions. Their delivery and installment company [hires] people who do not know the features of the product and its parts, do not speak English and the customer is left translating what they need at the time of installment. I want to know who trains the delivery company and how Appliances Direct exists by being such a scam, literally charging customers for impossible situations and relying on their non-customer-oriented terms and conditions. Crooks.”

Helpful Report

Posted 9 years ago

“Probably the worst company I have ever dealt with, will certainly never use them again nor will I ever recommend the company to my worst enemy. Ordered an integrated fridge freezer on the Saturday which turned up on the Tuesday (on time) what can only be described as a complete mess! There was not a side on the unit free from scratches and dints. The driver said someone would contact me from their customer services, which didn't happen. The following day I called to ask what was going on and after a pain staking telephone conversation another unit was scheduled to be with us on the Thursday. I then had to take the day off work as the kitchen fitters wouldn't be there to accept the delivery on the Thursday, 3pm came and went and I rang up to find out where it was? Only to find they have sent it to wrong the depo and it would now be with me on the Friday.... (It's ok Appliances Direct I love taking holidays off work for this reason) Anyway in a nut shell it did eventually turn up and wasn't damaged and as a result of my inconvenience the company offered me £20 yes that's right £20!!!! I DECLINED THE OFFER! PLEASE IF YOU HAVE ANY SENSE USE ANOTHER ON LINE COMPANY!!”

Helpful Report

Posted 9 years ago

“DO NOT USE THIS COMPANY! - paid for next day Saturday delivery for a BBQ, it arrived on the Tuesday! The handle broke after being used twice - customer services said it was wear & tear and there is nothing they can do!”

Helpful Report

Posted 9 years ago

“How are there any good reviews from this company? I've ordered from them twice in 6-months. Both TV's have come badly damaged. Dealing with there customer support is done one message a day through a stupid online portal. I'm having to send no end of pictures and so far it's been 11 days from my initial inquiry to say the TV don't work - and I'm no closer to it being picked up!! And as mentioned this is the second time it's happened. They need to sort something out, learn how to use the phone or just answer messages quickly! I've also had to get my delivery charge returned, TWICE, as they take a lot longer than whenever they say it'll be here. If it's next day, it's next day to there courier, not your front door.”

Helpful Report

Posted 9 years ago

Appliances Direct is rated 4.2 based on 6,573 reviews