Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,107 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a dishwasher from their outlet and took it home. Removed our old broken one to find that its 5cm taller than the one purchased. Immediately drove back to the showroom (same day) to get it exchanged to be later told it cannot be returned but we can but another new one for £510 (The dishwasher has not even been removed from the packaging!). We were advised to adjust the height of the dishwasher & to chop the bottom of our kitchen door off to make it work which no one in their right mind would do. To say i'm discussed at the way we have been treated by this company is an understatement, had this been another high street retailer i am sure they would have exchanged it no problem as its a genuine error and we are now left £400 out of pocket with a dishwasher that is of absolutely no use to us. Its just basic customer care that doesn't exist in this case. Please be aware of this before purchasing from the retail outlet.”

Helpful Report

Posted 8 years ago

“I telephoned AD to arrange a return and refund for an additional Vent purchased for an air conditioning unit. The Vent was not required as the Air Con had its own Venting system. Arranged return ,they agreed to accept return and since have fobbed me off. Difficult to contact. Have now sought reclaim via Credit Card Co. Will never use this Company again. Please be warned”

Helpful Report

Posted 8 years ago

“Delivered a heavily damaged item.. outer packaging was fine....refused point blank to exchange for one that wasn't damaged. Buyer beware you have 5 days to check...”

Helpful Report

Posted 8 years ago

“Wish I'd seen this website before I purchased! - read for advice I bought an air con unit in July 2016, just at the heat wave was hitting. Unpacked set up, the unit didn't work. Called them the next day to report, I noticed there was polystyrene in it and wondered if I was supposed to take it out. The women was nice said send us pictures I'll get an engineer to review. Emails and pictures went back and forth and still no sign of a replacement or collection 2 1/2 weeks later. *consumer rights state if you have bought an item that is faulty the seller is responsible for collection, if you can prove the item is faulty (I emailed the next day. Kept all emails, sent pictures. Wrote explaining what I did from switch on, to waiting, to smelling burning) then you can have a replacement or refund.* I sent emails with screen shots of consumer rights and that I wanted a refund. They emailed saying they want more pictures. I told them it was packaged up ready to go back. I said I'd tried it again and this time 'I think I got an electric shock', highlight the unit is dangerous. Then they said they were closing my case as I hadn't sent more pictures! I called and recorded my call. They agreed to collect the item. Collection is tomorrow I will be taking pictures of the unit. The instruction booklet and it all packaged up. *citizens advice website states i can ask the bank to get my money back a reverse charge, if they fail to refund* I will get my refund”

Helpful Report

Posted 8 years ago

“My washing machine was delivered and unpacked. I checked it over inside and out and then signed to say it was ok. When the delivery men had gone I picked up the manual to read it and found a 6-8 inch crack concealed beneath. Ran after the van, shouting for them to stop but they would not. I contacted Appliances Direct. They have been completely unhelpful and they consider the matter closed. I have been advised that the damage is consistent with a fall from a fork lift and mechanism likely to be faulty as a result. I will never deal with this company again. Why is it not possible to award an even lower rating?”

Helpful Report

Posted 8 years ago

“I have been chasing them up for the past 3 months as one of my goods came faulty. They would tell me we will contact our engineer then contact you back. However, no sort of contact is made then after days I will need to call them back again. Meaning that I will get the same thing said back to me. Really BAD customer services. Do not buy from them at all.”

Helpful Report

Posted 8 years ago

“Ordered a fridge freezer. Web site said it was in stock. Was given a delivery date 2 days in advance. Day before delivery got a call about insuring fridge. Declined insurance as usual. One hour later got a call. There will be a 2 week delay on delivery. Something about the manufacturer imposing tariffs. Cancelled order. Poor customer services. Ordered from John Lewis who said it was not in stock. CHEAPER. Delivered in 1 week less than sleazy outfit of appliances-direct said it would take.”

Helpful Report

Posted 8 years ago

“Horrible customer service!”

Helpful Report

Posted 8 years ago

“This company does not deserve one star but it seems you have to give it a rating for the review to go through.”

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Posted 8 years ago

“I wish I had read these reviews before. This company customer care is appalling. Do not deal with them!”

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Posted 8 years ago

“Appliances Direct do not comply with UK consumer law and are being investigated by Trading Standards. They will not refund a damaged oven they delivered to me. Please stay away from this criminal outfit.”

Helpful Report

Posted 9 years ago

“Blunt and unhelpful. Refused to take my order because they couldn't find me on the voters roll (even though I am on the voters roll) but then took my payment anyway!! Why do I need to be on the voters roll to buy an oven anyway?! Much better companies out there.”

Helpful Report

Posted 9 years ago

“Delivered a new TV to my disabled brother who paid extra for assembly on the stand because he can't do it and delivery men took packaging away. TV has a black line down the screen and Appliances Direct expect a disabled man to disassemble the Tv, pack it up in non- exist any packaging and then they might pick it up in the next fortnight. They are a disgrace .”

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Posted 9 years ago

“If I could give them 0 I would. I paid extra to have my dishwasher fitted but they didn't seal it and it leaked onto my brand new kitchen cupboard. Appliance Direct didn't want to know. Not a good service.”

Helpful Report

Posted 9 years ago

“After having to wait 3 weeks for delivery, only to be told that I would have to wait a further 3 weeks... and then... 1 day before said delivery date got told I'd have to wait a further 5 weeks!!!! That's a long time with no oven! On asking about a replacement and or good will gesture for the inconvenience, was told very abruptly NO. Very bad customer service. I'd recommend them to absolutely nobody.”

Helpful Report

Posted 9 years ago

“I wrote a long feedback but somehow lost it when I was submitting it. I guess the details of my complaint aren't important so much as to the reasons why I'm giving them 1 star. I'd give them 0 for customer service and customer care if I could. I sought legal advice for the problem I'm having with them with regards to a damaged dishwasher, and they're simply ignoring the Consumer Act 2015. Basically, they're asking me to arrange a courier and pay for returning the item to them and only once they received it, they would refund me my money. Don't have anything to do with this so called company!!! Most disappointing customer service I've ever experienced!”

Helpful Report

Posted 9 years ago

“Shocking experience. Dent in fridge freezer was discovered when it was unwrapped to be fitted (despite delivery driver claiming that it had already been unwrapped and checked). 5 day damage reporting policy was breached by 2 days so they have refused to take it back. Worst customer experience ever. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 9 years ago

“Purchased zanussi tumble dryer december 2015 couldnt deliver until 11th january. went wrong on friday 12th feb 2016. NO engineer available until tuesday 23rd february! disgracful incompetant company if you want my advice talk to a brick wall instead of appliances direct they are not interested once they have your money! not in the slightest way a trustworthy company may be slightly cheaper than other places but learn from our mistakes people pay more from a reputable company you'll get a decent service. This company does not warrant one star, all their staff do is apologise repeatedly NO CUSTOMER SERVICE SATISFACTION”

Helpful Report

Posted 9 years ago

“DO NOT TAKE OUT THE WARRANTY FOR LIFE!!!! No issues getting my washing machine delivered but now I need an engineer as its developed a fault I cannot get hold of the company! They ignore my e messages and every time I call I get through to an answer machine and my messages get ignored!!!”

Helpful Report

Posted 9 years ago

“Bought a dehumidifier from this company. Easy process and item came quickly after I paid an extra fee. The item did not work. Took me 3 days of trying to work out the reason. Read and re-read instruction book. The machine is defective. No try and get through to the company and then your troubles really begin. Phone up and complained. Try and get through and your online waiting for an age. I then complain. They said they will get back to me within 24 hours. 4 Days later I phone again. They had no record of my complaint. So I complain again. I was told my item had to be vented as I did not do this it would not work. I was not informed of this, when I bought the machine. There is no information given on this. So I want it returned. I cannot seem to get through to them on their complaints site. Finally get through and they dismiss my complaint as the machine does not need venting. I am back and forth with them. Now I am ending up paying for item to be retuned when it was not my fault. The customer service is bad. Avoid this company....”

Helpful Report

Posted 9 years ago

Appliances Direct is rated 4.2 based on 6,107 reviews