Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,573 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,573 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for washing machine - promised delivery within 48 hours - postponed twice until eventually I was told item was no longer available. Tried to get me to buy a lesser quality model for more money - very rude sales agent - now having to wait for my refund to appear back in my bank. Checked the website again and the same machine is now on there costing £150 more and available for next day delivery.”

Helpful Report

Posted 9 years ago

“This company needs investigating, I paid for a product and next day delivery over 3 weeks ago, I have chased them everyday, I still have not received my delivery or a refund, absolutely shocking customer service and a total waste of time.. go elsewhere.”

Helpful Report

Posted 9 years ago

“They missed the delivery date and not responding to my messages. They only good in taking the money!!! 2 days after the delivery date and its not yet delivered, nor dispatched. will not recommend.”

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Posted 9 years ago

“This is the worth company I have ever dealt with - I would not recommend this company!”

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Posted 9 years ago

“I ordered a fridge on a next day delivery and nine days later i still have not got the item, I have got a refund, but I have never been messed about so much and told so many lies about delivery and been so frustrated when ordering goods before”

Helpful Report

Posted 9 years ago

“Ordered the product for next day delivery, paid the extra for it, took day off work to ensure I was present, guess what got a text stating unable to deliver it wont be delivered until the Friday, on wednesday evening I get a text from DPD stating delivery would be with me Thursday, unable to take another day off work, so usual instructions left with delivery driver. Get home Friday open the packaging to see bits of plastic fall out, the casing is crack on two sides and the base of the unit is shattered. Spent 4 days trying to upload images to there very problematic returns site, to get a response offering me £50 refund and to keep the unit...hmmmm No i purchased a new unit which i expect to be new and undamaged, unable to return email so have to yet again through there daft emessaging service. We will see what happens next, but unless i get a new unit with the refund of delivery charges in full and some compensation for being dicked around for a week they can have it all back.”

Helpful Report

Posted 9 years ago

“save yourself money and time go shop on the high street.”

Helpful Report

Posted 9 years ago

“Ordered a washer dryer online last week. Chose to have delivered and the old machine removed (both services were paid for) The day before the delivery I receive an email informing me that the washer dryer will be delivered to the ground floor only (I live on the first floor) - as it is a health and safety issue. When I placed the order (and I checked again) it did not state that delivery is to ground floor only. I called up to confirm that the delivery will be to the ground floor only and that this was unacceptable - only to be told that if I wish to cancel the transaction there would be A £20.00 as it has already been loaded. I have lived at my current address for 26 years - had 3 (if not more washing machines), a couple of fridge/freezers, some dish washers - and not once did they only deliver them to the ground floor. Customer service is a disservice - did not try to resolve the issue. Happy to take the money, but not happy to deliver. RIP OFF”

Helpful Report

Posted 9 years ago

“Damaged goods and no repsonse to 3 emails. Disgrace. Avoid!!!”

Helpful Report

Posted 9 years ago

“Everything. Never turned up and still hasn't. Don't answer any messages and my phone bill is £50 from being on hold!”

Helpful Report

Posted 9 years ago

“Ordered an appliance Tuesday and paid for next day delivery. Arranged to work from home Wednesday and appliance did not turn up. Called them Thursday morning and they told me that it would not be arriving today either, yes had arranged to work from home a second day. Asked for a refund and they seem to be stating that is only possible if it is returned by their couriers. AVOID THIS COMPANY AT ALL COSTS”

Helpful Report

Posted 9 years ago

“Wish I read the reviews before paying.”

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Posted 9 years ago

“Delivery is crap still waiting for order which i paid for next day delivery”

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Posted 9 years ago

“I ordered a frost free under counter fridge and freezer and was under the impression I'd got what I asked for until frost appeared in the freezer Phoned them and was told they'd need to listen to my recording of when I ordered it Got a phone call the next day and was told there was no mention of me asking for a frost free freezer I argued that I did and that I had a quote I'd got before my kitchen was finished and it was for a frost free freezers why would I order a manual defrost when I'd gave a perfect working one away But oh god you try and get through to them that they messed up my order then good luck I've no receipts with order numbers on them which they were saying I quoted! Hah I sent them the otiginal quote five days ago and they're just ignoring me so I'm now left to sell a freezer I never asked for to get the one I want and it won't be off appliances direct Absolutely terrible company who have treated me appallingly Stay away from them!”

Helpful Report

Posted 9 years ago

“Absolute joke of a company. Ordered from them via Tesco direct. Item failed within days of arrival. Tesco not really interested saying I have to deal with appliances dire etc, but they ignore emails. Pushed Tesco for action, and got some movement, but although item has been returned, I've still to get my money back. I would bever buy anything fromappliances direct again, and I'm very wary of using Tesco direct again. Awful service, they don't even deserve one star.”

Helpful Report

Posted 9 years ago

“What a joke. Stay away from this company. Bought Washer and dryer. Took them 3 1/2 weeks to deliver (after having to hound them). Used washer 2 times and now broken. Said it would be replaced 3-5 days. Now being told 7-10 days.”

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Posted 9 years ago

“Delivery - extractor for hob left 5 doors away. Weight was 18 kg, too heavy for me to move, too large to get in the boot of a car and drive with the boot shut. Very difficult to deal with and retrieve, quite a distance so couldn't just carry it and too heavy to do so. Apparently they can leave with neighbours even if you don't authorise it. A little common sense required here considering the size and weight of the product!”

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Posted 9 years ago

“I purchased an air conditioning unit which short circuited and is now jammed on. I complained and was told that I had obviously broken it and I would have to pay to have it repaired. Ended up filing a charge back against them. They also appropriated Debenhams Logo in order to falsely portray themselves as a reputable company. Refused to discuss it via their message system which is listed as their preferred method. Presumably so there was no written record of their lies.”

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Posted 9 years ago

“Collection date changed even after confirmation we will have to see if what they say is true. No interest in solving the problem. Would not use them again.”

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Posted 9 years ago

“VERY POOR DELIVERY SERVICE: The company delivered me the wrong fridge and when I called them to have the right one, they offered me two options: 1)keeping the wrong one and a refund of £40 or 2)Changing the fridge and paid on my expense the lifting operation (twice!!!). Make a long story short I paid two handyman £140 extra for lifting up and bringing down the wrong and the correct fridge model. In addition to that the company didn't respect the delivery slots, (almost 3hours late!!!unbelivable). A very poor service. Disappointed. Nora”

Helpful Report

Posted 9 years ago

Appliances Direct is rated 4.2 based on 6,573 reviews