Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,573 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,573 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've not had this poor a service since the early days of the internet. Product was delivered with leaking refrigerant. There was a total disregard for health and safety from the company. I've had to spend over £50 in calls to get them to pick up the item after I had to wait in another morning for this. They have refused to offer a refund on the next day delivery or for the costs of the phone calls and I've still not had any contact since returning the item. I have been chasing this up with calls and e-messages on their system but I haven't managed to get through. I would recommend paying more money for better, more reliable customer service elsewhere.”

Helpful Report

Posted 9 years ago

“Absolute Cowboys. I ordered a washer/dryer and a dishwasher from Appliances Direct. I had a text the day before the delivery was due with a time slot. But the time slot came and went with no sign of the delivery. I tracked the order using the link they had sent me which stated that my delivery was still on the way. I waited the rest of the day but still no delivery. When I called Appliances Direct to enquire where my delivery was they said my delivery had been cancelled due to a driver having called in sick. I can't believe no one contacted me to inform me and why it was still showing on the tracking information as out for delivery. A second delivery date was set and once again I waited in for it to arrive but once again no sign of my delivery.... I called Appliances Direct to be told my delivery had once again be cancelled. And once again no one had bothered to inform me of this. I had to call them when it didn't arrive. A third date for delivery was arranged. I retrieved a text the morning my appliances were due to arrive saying the delivery had been cancelled. When I called Appliances Direct they said they couldn't locate my appliances and the dishwasher was now out of stock!! I have had no choice but to cancel the order and get a refund. My kitchen fitter finishes next week and I won't be able to get a dishwasher in time for him to fit it. I am appalled at the total lack of communication and customer care. How can three separate deliveries be cancelled and on two of the occasions I was not even made aware the delivery was not coming. By the end it was clear excuses were being made and my appliances were never going to be delivered. I'm saddened and disappointed.”

Helpful Report

Posted 9 years ago

“Totally disgraceful company. They send electrical appliances with no instructions for installation wrapped in bubble wrap (not sure that is even legal), they refuse to respond to emails and they have a very, very strange returns policy where you have to provide evidence that the rubbish they have sent out is truly totally ungradeable rubbish (which it is). If you don't send photos they close your returns query after 48 hours!! I will be sending my unusable appliance direct to their mail address and then they can look forward to a small claim against them if they do not refund me. I urge all of their customers to do the same.”

Helpful Report

Posted 9 years ago

“Over two weeks late delivery, damaged washing machine, no customer service and refuse price match promise. They claim to give you the trade price, funny how argos was £50 cheaper, my own fault i guess. Never again, AVOID THIS COMPANY!”

Helpful Report

Posted 9 years ago

“Worst experience ever. Despite patio door wide open. Delivery guys were not ready to deliver it into the house, left the fridge freezer in the garage. No more shopping from appliance direct. Don't be fool looking at the low price, we ended up paying more as we had to pay for getting it moved into the house.”

Helpful Report

Posted 9 years ago

“Awful company. Can't deliver when they say and the customer service advisor lied to me telling me she was a manager when she wasn't. Don't use them.”

Helpful Report

Posted 9 years ago

“Let down badly! Tv should have arrived today,paid extra for Sat. Couldn't deliver till Monday am in hospital!! Refund will take several days, PayPal takes seconds. I can't buy a tv till refunded! What a mess and clearly not reliable. I have a contract that they could not fulfil Buyers beware!”

Helpful Report

Posted 9 years ago

“Faulty dryfryer, but try getting through to ask for any help! Several days of going onto their website for customer service at different times of day and always the same response: Appliances Direct We're sorry for the delay. All our chat agents are currently busy. We've received your message and an agent will be with you shortly. .....and that's how it stays for hours.”

Helpful Report

Posted 9 years ago

“I would site them as a fraudulent company. The attitude to when my air conditioner went faulty was. 'well you obviously broke it yourself so we'll only fix it if you pay for it' They refused to converse via their message system and would only speak over the phone. presumably so there is no written record of their activities when they're taken to court by their customers, sorry not customer victims. NEVER EVER BUY FROM THEM”

Helpful Report

Posted 9 years ago

“Ordered a A1 kitchen Taylor and Moore sink, It was confirmed to me that the sink was undamaged 100% and it had been checked all over. Sink arrived payed for next day delivery , received no message of my 1 hour delivery slot , so had to stop in all day. Opened the box and took the sink out , a corner was bent in and cut, yes 1.2mm steel , cut, contacted Appliances direct , that took ages, would not send a replacement out until they had the so called damaged sink back , also said it was impossible for the sink have been damaged before despatch, I did say the damaged corner was covered by protection and it would not be possible to have been damaged by delivery , It cost me to have a day off for delivery , AD not bothered about this cost , I asked for a SAT delivery for a new sink, got told they dont deliver on SATURDAYS, web page says they do, They did offer a small refund if I kept the sink customer service agent .more concerned in denying damage done before despatch , but to me damage was dangerous , not bothered about customer satisfaction , so i refused .I did ask for compensation considering it was their mistake , I had to take the damaged item to a collection point ,and that we are without a sink no response. The only response was , we will offer a refund after we have received the damaged item, and that the item was ONLY damaged by delivery driver . My first buying experience from Appliances direct and by far the worst customer service”

Helpful Report

Posted 9 years ago

“Ordered numerous appliances all delivered I didn't open the packaging as we were waiting for a new kitchen to be fitted. Our fitter opened all appliances over 30 days after purchase and started to install when it came to the last bit an AEG cooker hood he advised that all the filters were missing. Contacted appliance direct who said nothing they could do as it was over 30 days.NEED I SAY MORE”

Helpful Report

Posted 9 years ago

“Bought robotic vacuum cleaner with mop attachment, hole in water cylinder, after two months of trying to get sorted with tesco direct as this company totally ignored me, sent back whole appliance, no communication whatsoever from this company, appliance now apparently damaged on return. Never again, over 10 weeks of utter frustration, worst customer service ever, do not buy from them”

Helpful Report

Posted 9 years ago

“I went on line an order a grade 1 product (some minor scratches). We agreed a good price and I said I would collect the oven. Unfortunately due to circumstances out of my control I was unable to drive to collect so I asked for and paid for a weekend delivery. All was fine until the delivery turned up on a Thursday with no one home. Instead of the item being redelivered the company sent the package back to appliance direct saying I refused delivery. I re arranged the delivery with Appliance D for the next Friday / Sat and they did credit me back my delivery charge. So we move to the next delivery and they delivered completely different product. They have lost my item and con not offer a replacement. I therefor now have to wait for a refund and how no oven for my new kitchen and all I get is a sorry. Thanks Appliance Direct but I would not recommend your service at any price. One redeeming point is they collected the incorrect package within 1 hour of delivery. small point in the grand scheme but dually noted.”

Helpful Report

Posted 9 years ago

“Lost my Oven”

Helpful Report

Posted 9 years ago

“con artists.”

Helpful Report

Posted 9 years ago

“I purchased a fridge from Appliances Direct which was delivered this morning. It was advertised as having minor dents and scratches with photos reflecting this. What arrived was an extremely damaged second hand fridge with scratches to all surfaces not reflected in the photos. This item was not as described. Not only did I have to pay £19.95 to have this delivered but I am being charged £59 to have this falsely advertised item collected. I've never made an online complaint before but have never felt so let down by a company. Needless to say, you are unable to review or leave any posts on this companies Facebook page. I will not be ordering from them again and highly advise avoiding this company.”

Helpful Report

Posted 9 years ago

“so...... ordered a new range oven. First dlivery was on time but the item was faulty, as well as, damaged in transit. It happens right, pain but what can you do?? Heres where the fun begins... call customer service who say its not there problem but Bekos (This is a brand new oven). wait for Beko engineer for a week who confirms what we all ready know. 48 hours ring back to return ove. Now this item was brought on finance and they will not refund this item until it back in there warehouse, tbey also wont transfer the finance to another oven. so the only way to ensure we have a working oven over the next two weeks is to take out another finance and because i am of limited means this is declined. Customer service at Appliance Direct shrug there shoulders its my problem. Calls to underwritters, emails everywhere. V12 were great. Appliance Direct confirm the finance is all ok and they are gonna email me paperwork to sign. There mistake here then leads me to attempt to open another finances , which of course i am turned down for and the pattern continues. Two weeks down the line and im sitting at home waiting for a confirmed delivery of an item that does not show.... more phonecalls and they confirm it hasnt been sent and rearrange it for tomorrow. In the meantime they now wont change the pick up for the old one because of this and i have to do it. we are now at 3 weeks with a faulty oven, £60 in phonecalls to a premium rate number and a wealth of stress. Unhelpful, rude, condasending cowboys in my opinion. Avoid like the plague!!!”

Helpful Report

Posted 9 years ago

“Bought a samsung galaxy phone turned on didn't work. Contacted head of customer services Lisa. She told us to carry out a factory reset which we did and still no joy. The phone was obviuosly not new as it is asking for the original owners log in details. Lisa refused to believe this was rude and aggressive with her response. Don't go near.”

Helpful Report

Posted 9 years ago

“I ordered an item on 20th Feb 17 and paid for a selected day delivery. The item was apparently dispatched through DX delivery but it never came and there was no communication as to why it was not delivered. I then cancelled the order and asked for a refund as the item never reached me. they are refusing to refund until the item reaches their warehouse. Absolute nonsense as the item never reached me, but a brick wall of a customer service lady called Gemma Coyne just won't reason except repeat to you is a company policy. avoid them like a plague. absolute useless.”

Helpful Report

Posted 9 years ago

“I bought a dehumidifier and as soon as i switched it on it was making a loud rattling noise i contacted them straight away it took days for them to reply at first they said did i want a discount i said no its not working i cant use it so they started asking for more details pictures etc i told them its a noise problem not visual then they told me to return it which i did as a engineer was going to look at it days went by and i emailed to see what was happening all they said was someone will contact me 12 days later i emailed again only to be told that the engineer didnt find a fault so i can have it returned or have a refund with money deducted so they can put it back on the shelf so now im going to report them as i took a recording of it and theres no mistaking its faulty would NEVER buy from these again im surprised there still in business the way they treat customers its appalling”

Helpful Report

Posted 9 years ago

Appliances Direct is rated 4.2 based on 6,573 reviews