Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,443 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,443 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I had read these reviews before. This company customer care is appalling. Do not deal with them!”

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Posted 9 years ago

“Appliances Direct do not comply with UK consumer law and are being investigated by Trading Standards. They will not refund a damaged oven they delivered to me. Please stay away from this criminal outfit.”

Helpful Report

Posted 9 years ago

“Blunt and unhelpful. Refused to take my order because they couldn't find me on the voters roll (even though I am on the voters roll) but then took my payment anyway!! Why do I need to be on the voters roll to buy an oven anyway?! Much better companies out there.”

Helpful Report

Posted 9 years ago

“Delivered a new TV to my disabled brother who paid extra for assembly on the stand because he can't do it and delivery men took packaging away. TV has a black line down the screen and Appliances Direct expect a disabled man to disassemble the Tv, pack it up in non- exist any packaging and then they might pick it up in the next fortnight. They are a disgrace .”

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Posted 9 years ago

“If I could give them 0 I would. I paid extra to have my dishwasher fitted but they didn't seal it and it leaked onto my brand new kitchen cupboard. Appliance Direct didn't want to know. Not a good service.”

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Posted 9 years ago

“After having to wait 3 weeks for delivery, only to be told that I would have to wait a further 3 weeks... and then... 1 day before said delivery date got told I'd have to wait a further 5 weeks!!!! That's a long time with no oven! On asking about a replacement and or good will gesture for the inconvenience, was told very abruptly NO. Very bad customer service. I'd recommend them to absolutely nobody.”

Helpful Report

Posted 9 years ago

“I wrote a long feedback but somehow lost it when I was submitting it. I guess the details of my complaint aren't important so much as to the reasons why I'm giving them 1 star. I'd give them 0 for customer service and customer care if I could. I sought legal advice for the problem I'm having with them with regards to a damaged dishwasher, and they're simply ignoring the Consumer Act 2015. Basically, they're asking me to arrange a courier and pay for returning the item to them and only once they received it, they would refund me my money. Don't have anything to do with this so called company!!! Most disappointing customer service I've ever experienced!”

Helpful Report

Posted 10 years ago

“Shocking experience. Dent in fridge freezer was discovered when it was unwrapped to be fitted (despite delivery driver claiming that it had already been unwrapped and checked). 5 day damage reporting policy was breached by 2 days so they have refused to take it back. Worst customer experience ever. DO NOT USE THIS COMPANY.”

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Posted 10 years ago

“Purchased zanussi tumble dryer december 2015 couldnt deliver until 11th january. went wrong on friday 12th feb 2016. NO engineer available until tuesday 23rd february! disgracful incompetant company if you want my advice talk to a brick wall instead of appliances direct they are not interested once they have your money! not in the slightest way a trustworthy company may be slightly cheaper than other places but learn from our mistakes people pay more from a reputable company you'll get a decent service. This company does not warrant one star, all their staff do is apologise repeatedly NO CUSTOMER SERVICE SATISFACTION”

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Posted 10 years ago

“DO NOT TAKE OUT THE WARRANTY FOR LIFE!!!! No issues getting my washing machine delivered but now I need an engineer as its developed a fault I cannot get hold of the company! They ignore my e messages and every time I call I get through to an answer machine and my messages get ignored!!!”

Helpful Report

Posted 10 years ago

“Bought a dehumidifier from this company. Easy process and item came quickly after I paid an extra fee. The item did not work. Took me 3 days of trying to work out the reason. Read and re-read instruction book. The machine is defective. No try and get through to the company and then your troubles really begin. Phone up and complained. Try and get through and your online waiting for an age. I then complain. They said they will get back to me within 24 hours. 4 Days later I phone again. They had no record of my complaint. So I complain again. I was told my item had to be vented as I did not do this it would not work. I was not informed of this, when I bought the machine. There is no information given on this. So I want it returned. I cannot seem to get through to them on their complaints site. Finally get through and they dismiss my complaint as the machine does not need venting. I am back and forth with them. Now I am ending up paying for item to be retuned when it was not my fault. The customer service is bad. Avoid this company....”

Helpful Report

Posted 10 years ago

“Very poor customer service and attitude”

Helpful Report

Posted 10 years ago

“We ordered a range cooker which Appliances Direct arranged for delivery yesterday after pestering us to bring forward our due delivery date. The 2 delivery men would not deliver this 26 stone item into the house, never mind into the kitchen (despite the orders on the AD email and website). They expected us (a 65 year old man and his 8 stone wife) to get it into the house ourselves. Not onyl that, but the product was poorly packaged and therefore damaged when we eventually got to look at it. Thank God we took photos of the whole sorry episode. We have asked for collection and a refund but have waited in all day for the collection which AD said was arranged and which has not happened. When we query the collection by e-message (no contact number on the email) no one responds. Their so called Customer Support goes home at 5pm so we are at a loss. The company is diabolical - DO NOT order from them.”

Helpful Report

Posted 10 years ago

“I ordered a kitchen sink from Appliances Direct, the goods were damaged and were sent back by the courier. Appliances Direct said I'd taken delivery which I hadn't. The goods are listed with the courier as returned to sender, delivered back to Appliances Direct. All emessage communications between me and Appliances Direct have disappeared, and they are not deviating from insisting that I have taken delivery of goods that never arrived. They still have all but £9.95 of the money I paid them, and trying to get a refund of the rest is like getting blood out of a stone. I will never be using this company again. They continue to ignore all communications I send to them.”

Helpful Report

Posted 10 years ago

“Ordered a top of the range roomba. Delivery was delayed by two days whilst they tried to contact me by phone to pressure me into paying for an extended warranty (which i had already turned down at point of purchase). When it did arrive, they had sent a far inferior model, nearly £200 cheaper. Tried getting through to customer services, kept on hold for ages, then when I explained the problem, they put me on hold for another 15 mins, then the line went dead. Rang back and been on hold for another 30 mins. Wish I'd done my research before buying from these con artists.”

Helpful Report

Posted 10 years ago

“Absolute shocking company.DO NOT purchase from this company.We ordered & paid for a cooker hood on the 07-11-15 . It is now the 08-01-16 & still we have no delivery or installation date. Ruined our xmas. First delivery date the driver went sick,2nd delivery date I took the day off & no one turned up . It took me over 5 days of constant messaging & phone calls to find out that the applience was damaged at the delivery warehouse. The WORST customer service I have experienced. Still nobody returns my messages. They do not care about the customer SHOCKING.”

Helpful Report

Posted 10 years ago

“Pathetic company and absolutely rude customer service. Ordered a dehumidifier on a standard delivery (which costs ~£5). Received an instant email confirmation but '7 days' later the order tracking showed no trace of the order. The customer service staff lied every time I called to check the order status stating that the item is ready for dispatch and will be delivered the next day. After 3 attempts, I gave up and cancelled the order. No apologies whatsoever. Which? should be thoroughly ashamed of their membership association with this useless company.”

Helpful Report

Posted 10 years ago

“Ordered a dehumidifier for next day delivery. Received email to say item had been dispatched and due for delivery next day as agreed. Tracking of parcel was useless. DX couriers didn't even have the parcel 2 days after it should have been delivered to me ! Am trying to cancel and get a refund but after reading reviews here I may be in for a fight ?! Have researched my rights and am ready for them to try and tell me rubbish.”

Helpful Report

Posted 10 years ago

“The customer service was absolutely appalling. Waited 17 days for a washer dryer that I'd paid £30 to have delivered within 2 days and it still didn't turn up.”

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Posted 10 years ago

“Absolutely useless. After receiving numerous texts changing delivery time from 4.45 to then 9.15 we cancelled our plans to go out only to then receive a call at 8 pm to say the fridge wasn't going to be delivered that evening! Very unhelpful customer service. 2nd time we have been let down by this company. Will never use again.”

Helpful Report

Posted 10 years ago

Appliances Direct is rated 4.2 based on 6,443 reviews