Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

“I purchased a Belling cooker on 22 November 2016. I only first went to use the grill on Saturday 28th January 2017. The grill made an exploaded giving a lound bang sound. It gave Carbon Monoxide Emissions (poison) and set off my Carbon Monoxide alarm. (I strongly advice everyone to install one in their properties). My 86 year old mother in law is connected with the homecare team who repeated asked us to open windows and doors and stand outside. They immediately sent a registered National Grid engineer within half an hour. On arrival the engineer discovered Carbon Monoxide emissions on his detector. So he had to make my property safe. He disconnected my gas supply from the mains and advised I should get a Gas Safe Engineer to inspect my 2 gas appliances in my property. I have a boiler that is a gas appliance and this new Belling cooker that I purchased from Appliances Direct. Well baring in mind last weekend was very cold and I have children and an elderly leaving with me my house had no central heating for 48 hours. Anyway the boiler was re-instated because all the checks proved its fit for purpose and safe from Carbon Monoxide. He had to disconnect my cooker and gave me a certificate to say this cooker is not safe. I raised my complaint with Appliances Direct but all they did was send a Belling engineer over five days later. This engineer carried out his checks at 6pm in the evening leaving myself and my family to further poison emissions. I suffered with headaches and fealt faint. But they did not show any empathy to me or my health conditions namely Diabetes and high blood pressure. The engineer took a further 48 hours to compile his report and after consulting his (apparently) area manager called me later then the agreed time only to say he needs to check the CO2 emissions coming from the cooker and gave me a further week later date. Personally this is damaging customer service and disappointing after care. Oh he also lied saying that he has left my cooker Re-instated - this is not true its still disconnected. Appliances direct are passing the book and refuse to give me an exchange or refund. Where do I go from here I am left at a dead end. I am so appualed that having the Consumers Rights Act 2015 how retailers and manufacturers can get away with treating their customers in such a way. I am left 11 days today and counting with no cooker to use, so no healthy balanced meals for my family and I. Its knocked my confidence in buying anything anymore, and a distressed 86 year old. How could they do this, #Appliances Direct selling UNSAFE Cookers... Protect youselves people. Very bad service and unsafe products..”

Helpful Report

Posted 9 years ago

“I went to Appliances Direct, branch to purchase a TV. The sales woman seemed very helpful initially. I selected a Samsung TV graded as Grade A, Refurbished and was informed by the sales woman that this produce was 'box opened' only, no faults and no actual refurbishment, only graded this was due to it being 'box opened'. However when i viewed the product I observed faults to the TV, the frame of the screen was coming away at the bottom, it looked like it had been dropped. I addressed my concern with the guys who were in the warehouse responsible for getting and show me the TV. They advised that the sales people basically, tell you what they want for the sale! I addressed this issue with the sales woman and also with the manager, the woman acknowledged that she had told me incorrect information and both her and the manager were very defensive. The whole set up it DODGY and I would certainly not go back and would NOT recommend Appliances Direct.”

Helpful Report

Posted 9 years ago

“Bought Belling dual fuel range cooker which inside two months gave carbon monoxide emissions. Resulting in complete cut off of gas supply. Got independent Gas safe engineer to find fault turned out cooker defect and unsafe. After reporting this to Appliances Direct they were very unhelpful and showed no concern for the safety of me and my household. They refused an exchange or refund this has left me with a loss in money and no cooked meals. Completely disappointing service and bad management. They sent a engineer out five days later who turned up at 6pm in the evening. This engineer was completely incompetent and made a false statement. I will ensure no one that I know buys products from this company an I advise anyone reading this review to protect yourself from Appliances Direct.”

Helpful Report

Posted 9 years ago

“Be warned - 55" TV developed a fault within 7 weeks - After stating I had to go back to Manufacturer, they have now agreed to have a look at it. However I need to package and pay to return it, ensuring it doesn't get damaged on the 200 mile journey. So disappointed. Will never use again and will stick to High Street in future !!”

Helpful Report

Posted 9 years ago

“i have ordered twice from then, i shouldn't of made it twice, the first time was bad enough, i should have learnt, dispatching my item before the date i asked for, meaning it was delivered early, i picked a date for a reason, as i would have to book it off work so on. so i then had to change my day of work, really messing me around! they didnt even offer to do anything about it, i asked for a refund of my postage for the mess around but nope, then i got ignored. they also dont respond in the 4hours they say they will, i had to email them multiple times before getting answers. they also kept cancelling my other item and putting back the date as they didn't actually have it in stock! i would not recommend and will never use them again!!!!!”

Helpful Report

Posted 9 years ago

“Everything, they won't call you back and you can only contact them by a premium rate number, Do Not Deal With Them, bunch of cowboys.”

Helpful Report

Posted 9 years ago

“Given one star because i couldnt give no stars.Total Nightmare from ordering to delivery,Where do i start to begin to explain, DO NOT USE THIS COMPANY. Please believe this review, what a total disaster Appliances Direct are. We ordered an air con unit on the 10/01/2017 and delivery was expected on the 11/01/2017.The deliver was made in part due to delivery driver dropping and damaging one package. This is where the fun begins. We were told the replacement unit would be delivered the day after on the(12/01/2017).This did not happen.We spoke to Appliances Direct who told us they had no record of the missing/damaged item.Over the next few days we spoke to Appliances Direct on a number of occasions, and to say there customer service is a total joke is an understatement.The after sales team are rude and very unprofessional and just seem to want to get you off the phone as soon as possible. There is never a manager or supervisor available to speak to and when you are told one will call you back surprise surprise no one calls. 13 days after the original deliver and having been told and fobbed off that the delivery would be made on the 23/01/2017 we receive a call saying that an error had stopped the dispatch of the missing item. After 4 more phone calls and no progress we found the e-mail address of the MD Nick Glynne (nick@buyitdirect.co.uk)This seemed to have an effect and some action was taken.The unit was finally delivered after another phone call on the 23/01/2017 and a van was dispatched that day and delivery was made.PLEASE HEED MY WARNING CUSTOMER SERVICE AT THIS COMPANY IS IN THE DARK AGES.I will not use or would not recommend this company to my worst enemy.A total farce from start to finish.”

Helpful Report

Posted 9 years ago

“55" tv smashed in box rung appliances direct to explain put on back foot from every point of contact first spoke to Lisa said it was the manufacturers problem said that's not true wanted to speak to someone, said Asis the supervisor was bizzy but could have 50 pound voucher,,,, said I've just spent 400 pounds in the end Luke the manager came to the phone his tone and manor took me aback. Said we have complaints department go to them sent e mails to guess who Lisa who was manning the phone !!! so back to square one ... don't think there is customer service department because they have no incling about consumer rights just go to high street retailer and save lot of time and money 400 pounds in my case and that's 400 pounds real money !!!!!!”

Helpful Report

Posted 9 years ago

“55" tv smashed in box rung appliances direct to explain put on back foot from every point of contact first spoke to Lisa said it was the manufacturers problem said that's not true wanted to speak to someone, said Asis the supervisor was bizzy but could have 50 pound voucher,,,, said I've just spent 400 pounds in the end Luke the manager came to the phone his tone and manor took me aback. Said we have complaints department go to them sent e mails to guess who Lisa who was manning the phone !!! so back to square one ... don't think there is customer service department because they have no incling about consumer rights just go to high street retailer and save lot of time and money 400 pounds in my case and that's 400 pounds real money !!!!!!”

Helpful Report

Posted 9 years ago

“55" tv smashed in box rung appliances direct to explain put on back foot from every point of contact first spoke to Lisa said it was the manufacturers problem said that's not true wanted to speak to someone, said Asis the supervisor was bizzy but could have 50 pound voucher,,,, said I've just spent 400 pounds in the end Luke the manager came to the phone his tone and manor took me aback. Said we have complaints department go to them sent e mails to guess who Lisa who was manning the phone !!! so back to square one ... don't think there is customer service department because they have no incling about consumer rights just go to high street retailer and save lot of time and money 400 pounds in my case and that's 400 pounds real money !!!!!!”

Helpful Report

Posted 9 years ago

“55" tv smashed in box rung appliances direct to explain put on back foot from every point of contact first spoke to Lisa said it was the manufacturers problem said that's not true wanted to speak to someone, said Asis the supervisor was bizzy but could have 50 pound voucher,,,, said I've just spent 400 pounds in the end Luke the manager came to the phone his tone and manor took me aback. Said we have complaints department go to them sent e mails to guess who Lisa who was manning the phone !!! so back to square one ... don't think there is customer service department because they have no incling about consumer rights just go to high street retailer and save lot of time and money 400 pounds in my case and that's 400 pounds real money !!!!!!”

Helpful Report

Posted 9 years ago

“Bought £400 tv forget about 6days to return it rung we have claims department e mail it basically said only the long version all responsibility is void when you signed for it. Total rubbish' so if your thinking of dealing with these rough traders DON'T seriously it will cost you a lot of money go to the high street !!!! Were you will have piece of mind ......”

Helpful Report

Posted 9 years ago

“Bought £400 tv forget about 6days to return it rung we have claims department e mail it basically said only the long version all responsibility is void when you signed for it. Total rubbish' so if your thinking of dealing with these rough traders DON'T seriously it will cost you a lot of money go to the high street !!!! Were you will have piece of mind ......”

Helpful Report

Posted 9 years ago

“55" tv smashed in box rung appliances direct to explain put on back foot from every point of contact first spoke to Lisa said it was the manufacturers problem said that's not true wanted to speak to someone, said Asis the supervisor was bizzy but could have 50 pound voucher,,,, said I've just spent 400 pounds in the end Luke the manager came to the phone his tone and manor took me aback. Said we have complaints department go to them sent e mails to guess who Lisa who was manning the phone !!! so back to square one ... don't think there is customer service department because they have no incling about consumer rights just go to high street retailer and save lot of time and money 400 pounds in my case and that's 400 pounds real money !!!!!!”

Helpful Report

Posted 9 years ago

“Please just don't buy from here save your self lot of financial heartache had 55" tv deliverd 10 out 10 for speady delivery but if you have a problem O M G tv smashed in side box rung to tell them said my 16 year old son had signed at the door saying it was fine there was no responsibility on there half and everything in there small print is covered couldn't believe it 379 pounds lot of money ... lot of saving so please go to a high street retailer who you can speak to with a problem these won't speak on phone and won't answer your Emails taking it to the ombudsmen !!!”

Helpful Report

Posted 9 years ago

“Oredered a Samsung 65" TV £2300.00 in November 2016 we are now 19th January 2017 and i still havent got my TV. They sent me a delivery date which got changed 6 weeks later my TV turned up, took it out of the packaging to find the screen was broken so they took it back and said i would have my replacement with days, i thought great at least ill have it for christmas Ho ho no was given a date 3-02-17 i since recieved an email saying now i looking 21-02-17. This company is a joke and its about time the ombudsman did something about them. I've not seen so many compliants about one company.”

Helpful Report

Posted 9 years ago

“Calls to this site are charged at 13p per and cost a lot more through your mobile you are kept with music playing in background and costing you. bought fridge off company and now just had my phone bill and mobile bill £29 for just calling them. Will never use this site again and advise anyone doing so expect a large phone/ mobile bill P.Busby”

Helpful Report

Posted 9 years ago

“Paid extra for specific day delivery, and took a day of work. The wrong item was delivered, and this resulted in hours of frustrating calls to the absolutely appalling customer services trying to get the mistake rectified. After repeated lies, rudeness and incompetence I ended up cancelling the order and it is still a nightmare even trying to get the money back. They ended up trying get to collect the item from the wrong address (after ANOTHER day off work) and I had to book it in for yet another day. No apologies, no attempt to make amends.”

Helpful Report

Posted 9 years ago

“I ordered a washer/dryer online and they called me the same day to confirm the order and told me it would be there in 4 days and to sell me an insurance. Then 2 days before delivery, on a sunday, i got a call that they can't deliver until january and i ordered beginning of november. Very disapointed.”

Helpful Report

Posted 9 years ago

“bought a hotpoint fridge after a month it started to condensate badly ruining the food inside the hotpoint engineer came tolook at it but he said it was beyond repair as it was damaged on the under side and I had to go back to appliances direct to get a new one but they do not answer my e.mails .but promise to look into and for example today the 11.11.2016 said they would phone back by five pm.but they did not reply .this is the worst company I have ever dealt with.i now have a fridge that is no good at all. WARNING DO NOT ORDER FROM APPLIANCES DIRECT AS AM OUT OF POCKET BY £160.29PENCE”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Appliances Direct Reviews

About Appliances Direct: