Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,105 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,105 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the worth company I have ever dealt with - I would not recommend this company!”

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Posted 7 years ago

“I ordered a fridge on a next day delivery and nine days later i still have not got the item, I have got a refund, but I have never been messed about so much and told so many lies about delivery and been so frustrated when ordering goods before”

Helpful Report

Posted 7 years ago

“Ordered the product for next day delivery, paid the extra for it, took day off work to ensure I was present, guess what got a text stating unable to deliver it wont be delivered until the Friday, on wednesday evening I get a text from DPD stating delivery would be with me Thursday, unable to take another day off work, so usual instructions left with delivery driver. Get home Friday open the packaging to see bits of plastic fall out, the casing is crack on two sides and the base of the unit is shattered. Spent 4 days trying to upload images to there very problematic returns site, to get a response offering me £50 refund and to keep the unit...hmmmm No i purchased a new unit which i expect to be new and undamaged, unable to return email so have to yet again through there daft emessaging service. We will see what happens next, but unless i get a new unit with the refund of delivery charges in full and some compensation for being dicked around for a week they can have it all back.”

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Posted 7 years ago

“save yourself money and time go shop on the high street.”

Helpful Report

Posted 7 years ago

“Ordered a washer dryer online last week. Chose to have delivered and the old machine removed (both services were paid for) The day before the delivery I receive an email informing me that the washer dryer will be delivered to the ground floor only (I live on the first floor) - as it is a health and safety issue. When I placed the order (and I checked again) it did not state that delivery is to ground floor only. I called up to confirm that the delivery will be to the ground floor only and that this was unacceptable - only to be told that if I wish to cancel the transaction there would be A £20.00 as it has already been loaded. I have lived at my current address for 26 years - had 3 (if not more washing machines), a couple of fridge/freezers, some dish washers - and not once did they only deliver them to the ground floor. Customer service is a disservice - did not try to resolve the issue. Happy to take the money, but not happy to deliver. RIP OFF”

Helpful Report

Posted 7 years ago

“Damaged goods and no repsonse to 3 emails. Disgrace. Avoid!!!”

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Posted 7 years ago

“Everything. Never turned up and still hasn't. Don't answer any messages and my phone bill is £50 from being on hold!”

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Posted 7 years ago

“Ordered an appliance Tuesday and paid for next day delivery. Arranged to work from home Wednesday and appliance did not turn up. Called them Thursday morning and they told me that it would not be arriving today either, yes had arranged to work from home a second day. Asked for a refund and they seem to be stating that is only possible if it is returned by their couriers. AVOID THIS COMPANY AT ALL COSTS”

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Posted 7 years ago

“Wish I read the reviews before paying.”

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Posted 7 years ago

“Delivery is crap still waiting for order which i paid for next day delivery”

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Posted 7 years ago

“I ordered a frost free under counter fridge and freezer and was under the impression I'd got what I asked for until frost appeared in the freezer Phoned them and was told they'd need to listen to my recording of when I ordered it Got a phone call the next day and was told there was no mention of me asking for a frost free freezer I argued that I did and that I had a quote I'd got before my kitchen was finished and it was for a frost free freezers why would I order a manual defrost when I'd gave a perfect working one away But oh god you try and get through to them that they messed up my order then good luck I've no receipts with order numbers on them which they were saying I quoted! Hah I sent them the otiginal quote five days ago and they're just ignoring me so I'm now left to sell a freezer I never asked for to get the one I want and it won't be off appliances direct Absolutely terrible company who have treated me appallingly Stay away from them!”

Helpful Report

Posted 7 years ago

“Absolute joke of a company. Ordered from them via Tesco direct. Item failed within days of arrival. Tesco not really interested saying I have to deal with appliances dire etc, but they ignore emails. Pushed Tesco for action, and got some movement, but although item has been returned, I've still to get my money back. I would bever buy anything fromappliances direct again, and I'm very wary of using Tesco direct again. Awful service, they don't even deserve one star.”

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Posted 8 years ago

“What a joke. Stay away from this company. Bought Washer and dryer. Took them 3 1/2 weeks to deliver (after having to hound them). Used washer 2 times and now broken. Said it would be replaced 3-5 days. Now being told 7-10 days.”

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Posted 8 years ago

“Delivery - extractor for hob left 5 doors away. Weight was 18 kg, too heavy for me to move, too large to get in the boot of a car and drive with the boot shut. Very difficult to deal with and retrieve, quite a distance so couldn't just carry it and too heavy to do so. Apparently they can leave with neighbours even if you don't authorise it. A little common sense required here considering the size and weight of the product!”

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Posted 8 years ago

“I purchased an air conditioning unit which short circuited and is now jammed on. I complained and was told that I had obviously broken it and I would have to pay to have it repaired. Ended up filing a charge back against them. They also appropriated Debenhams Logo in order to falsely portray themselves as a reputable company. Refused to discuss it via their message system which is listed as their preferred method. Presumably so there was no written record of their lies.”

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Posted 8 years ago

“Collection date changed even after confirmation we will have to see if what they say is true. No interest in solving the problem. Would not use them again.”

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Posted 8 years ago

“VERY POOR DELIVERY SERVICE: The company delivered me the wrong fridge and when I called them to have the right one, they offered me two options: 1)keeping the wrong one and a refund of £40 or 2)Changing the fridge and paid on my expense the lifting operation (twice!!!). Make a long story short I paid two handyman £140 extra for lifting up and bringing down the wrong and the correct fridge model. In addition to that the company didn't respect the delivery slots, (almost 3hours late!!!unbelivable). A very poor service. Disappointed. Nora”

Helpful Report

Posted 8 years ago

“I've not had this poor a service since the early days of the internet. Product was delivered with leaking refrigerant. There was a total disregard for health and safety from the company. I've had to spend over £50 in calls to get them to pick up the item after I had to wait in another morning for this. They have refused to offer a refund on the next day delivery or for the costs of the phone calls and I've still not had any contact since returning the item. I have been chasing this up with calls and e-messages on their system but I haven't managed to get through. I would recommend paying more money for better, more reliable customer service elsewhere.”

Helpful Report

Posted 8 years ago

“Absolute Cowboys. I ordered a washer/dryer and a dishwasher from Appliances Direct. I had a text the day before the delivery was due with a time slot. But the time slot came and went with no sign of the delivery. I tracked the order using the link they had sent me which stated that my delivery was still on the way. I waited the rest of the day but still no delivery. When I called Appliances Direct to enquire where my delivery was they said my delivery had been cancelled due to a driver having called in sick. I can't believe no one contacted me to inform me and why it was still showing on the tracking information as out for delivery. A second delivery date was set and once again I waited in for it to arrive but once again no sign of my delivery.... I called Appliances Direct to be told my delivery had once again be cancelled. And once again no one had bothered to inform me of this. I had to call them when it didn't arrive. A third date for delivery was arranged. I retrieved a text the morning my appliances were due to arrive saying the delivery had been cancelled. When I called Appliances Direct they said they couldn't locate my appliances and the dishwasher was now out of stock!! I have had no choice but to cancel the order and get a refund. My kitchen fitter finishes next week and I won't be able to get a dishwasher in time for him to fit it. I am appalled at the total lack of communication and customer care. How can three separate deliveries be cancelled and on two of the occasions I was not even made aware the delivery was not coming. By the end it was clear excuses were being made and my appliances were never going to be delivered. I'm saddened and disappointed.”

Helpful Report

Posted 8 years ago

“Totally disgraceful company. They send electrical appliances with no instructions for installation wrapped in bubble wrap (not sure that is even legal), they refuse to respond to emails and they have a very, very strange returns policy where you have to provide evidence that the rubbish they have sent out is truly totally ungradeable rubbish (which it is). If you don't send photos they close your returns query after 48 hours!! I will be sending my unusable appliance direct to their mail address and then they can look forward to a small claim against them if they do not refund me. I urge all of their customers to do the same.”

Helpful Report

Posted 8 years ago

Appliances Direct is rated 4.2 based on 6,105 reviews