Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,573 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,573 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AT ALL COSTS! Absolutely disgusting customer service. We ordered a £300 dryer (as well as a £350 washing machine) which arrived 18 days ago. This was whilst we were having our new kitchen fitted, so we couldn't install the products at that time. Unfortunately, when we came to do so, the dryer was slightly too big, so we enquired about returning/exchanging for another product (and were happy to pay an admin fee, delivery charges etc), but we were told that, as we have had the product for 14 days, under no circumstances would they do this. This is in spite of the fact that on their website that they claim that they can make allowance if you are having building work done. Apparently this is done on a case by case basis, but rather than considering the customer's position it basically amounts to how many of the product they have in stock rather. They have shown zero compassion, flexibility or consideration to customers who have handed over more than £600 of hard earned cash to their company in the past few weeks. They even had the cheek to say that we should try to sell the product ourselves! Therefore they will NEVER receive a single penny of mine ever again and, hopefully, anyone who has read this review will be put off from buying from them too.”

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Posted 8 years ago

“Terrible service , I ordered a fridge to be delivered today (Saturday) I waited all day and received no text to say what time it would be delivered , when I ordered the fridge they assured me that it would be delivered today, I waited until about half past 5 and then contacted customer care only to be told it would not be delivered now until Monday , I asked for a full reimbursement as today was the only day I could get time off work, they did not even phone me to say it wasn't going to be delivered ,Very poor bad service , this was my first time buying from them and I would never buy anything from them again”

Helpful Report

Posted 8 years ago

“I recently purchased a refrigerator in Fruitland Park. It has issues since delivery. I have called numerous times. Either Lisa is busy and the take a message, with no response, or she says she is doing all she can. I still have NO working refrigerator! Once she makes her sale she doesn't care anymore.”

Helpful Report

Posted 8 years ago

“The machine is absolute rubbish, it cannot perform the tasks that it was made for, very quick to take my money but doesn't care about the problems I am left to deal with myself, for example: it does not fully dry the clothes leaving me to find other solutions to dry them myself, I have to constantly dry the clothes twice as they are extremely damp after one entire drying cycle. this machine of yours if very loud whilst being on the drying cycle, it takes in water through the soap dispenser at such a force that it causes every single cold water pipes to move.”

Appliances Direct 1 star review on 1st May 2018

Helpful Report

Posted 8 years ago

“Zero stars! Terrible customer service. Advertised the product as in stock and available for immediate delivery. Than the item has not arrived , when i called them I was told one of the items not in stock, was offered a replacement which supposed to arrive on the next day. Called them next day to check what time the items are arriving. Was told the mistake has been made and the item was marked for delivery not for 28th of April but 28th of May, so again it has not been dispatched today and the earlier it can be despatched is not the next day but in 2 days. Decided to go for a refund as I could not waste any more time and did not want to hear again that another mistake has been made or the item is not in stock and they very sorry! That all they can do! No managers around to solve the problems, its all like a broken record.”

Helpful Report

Posted 8 years ago

“Terrible customer service, Avoid like the plague. Might as well have bought from the car boot! All good reviews must be where an item was purchased and no one had to deal with any issue or speak with anyone. Very upsetting experience...never again”

Helpful Report

Posted 8 years ago

“Bought a washer/drier from Appliances Direct. Within 9 months it had broken down. Took months to repair and replace and the replacement broke down too. The original machine caused damage to my newly laid flooring due to a persistent leak from the original machine and now Appliances Direct think they are not liable despite the consumer law stating that Appliances Direct are accountable as the trading seller. Terrible customer service: one operator laughing so much as she answered my call, i had to ask her if she was ok to speak to me! She then proceeded to write down incorrect information. What a shockingly awful company!”

Helpful Report

Posted 8 years ago

“Staff were lovely during order and delivery. However appliance was found not two work when installed and appliance direct have taken a week so far to do absolutely nothing about it. Feel very let down.”

Helpful Report

Posted 8 years ago

“Appliances Direct delivered a dehumidifier which was clearly faulty. I followed the return advice on the website, I even emailed a video of the product 3 times and still no satisfaction. I have been waiting 2 weeks to return a faulty product and they are not interested. I now will have to start legal proceedings just to get my money back Take my advice and avoid this retailer.”

Helpful Report

Posted 8 years ago

“Purchased a condensing tumble dryer, first one arrived smashed to bits. Second one arrived two days later.Stored it for a month until kitchen was finished, went to use it and found water all over the floor. I called Indesit and an engineer said it was damaged underneath and cannot be repaired. He gave me a number to give to Appliance Direct to make sure they exchanged it. I finally got in contact to be told it would be at least 6 weeks before they could supply a replacement. I asked for my money back and was told I had to pack it back up in cardboard or bubble wrap before they would take it. They unpack the item at your house and take it all away. I have to either go to my local supermarket and ask if I can take some cardboard or buy a roll of bubble wrap! For the difference in price I will be shopping in Curry's in future, I have never had a problem like this with them.”

Helpful Report

Posted 8 years ago

“I ordered a cooker and an extractor fan and paid extra for a specific delivery date. They delivered the extractor fan 1 week early whilst I was on holiday! I also paid over £100 for the cooker to be connected by Know How. Unfortunately Our kitchen fitter received the cooker but he could not sign to check the work so the work was not carried out and no refund was possible. In summary don’t expect exact delivery dates or buy any of the add on services!”

Helpful Report

Posted 8 years ago

“TERRIBLE COMPANY. VERY AMATEUR. ALL PAYMENT GONE THROUGH PAID NEXT DAY DELIVERY AND NEVER RECEIVED THE DELIVERY. VERY AMATEUR PEOPLE NOT SERIOUS AT ALL. ALMOST CROOKS”

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Posted 8 years ago

“Terrible customer service, Do not buy anything and expect to be able to return it if there is anything wrong! Even in the first week...you buy from these rouges and youre stuck with it or queue at trading standards about them..poor poor..wish i had read other reviews and not the ones they have done about themselves...dont buy anything its not worth the hassle..”

Helpful Report

Posted 8 years ago

“Ths company appear to be good on the surface, however be warned...they are full of empty promises. They called the day prior to delivery saying one item was no longer available. We had no choice but to accept an inferior model or wait and pay another delivery charge. Delivery men would only deliver one item down stairs into flat. They were eventually persuaded to take second item and damaged this in the process. They did not take away the packaging which we paid for. Customer services just give the usually empty apology-say it was our fault and gave us £4 for packaging....find another company-there are plenty out there.”

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Posted 8 years ago

“spoke to these people on chat twice. Both times they tried to tell me that a Miele dishwasher was end-of-line. Miele have said that it isn't end of line. On the second conversation they also told me that they are an approved Miele dealer. I've looked on the Miele Dealer locator and they are nowhere to be seen. Be very careful - if the sales advice is this bad, just think what the after-sales customer service must be like.”

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Posted 8 years ago

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Posted 8 years ago

“Waiting 3 weeks and still didn't came”

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Posted 8 years ago

“TV as lasted less than 2 weeks , you have to phone 13p a mins line and send pictures , wait 3 days to speak to engineer to see if you can send back or not”

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Posted 8 years ago

“bought via Amazon under the impression that the device worked with my lap top computer. after trying without success to download an app to make it work finally called the help line only to find out it will not work to my pc and now find I'm out of time for a returns refund”

Helpful Report

Posted 8 years ago

“Delivered cooker (Hotpoint for 600 GBP) was faulty, they have refused to take it back even though we have contacted them within 14 days. Appliances direct referred us to the manufacturer, however accordingly to the Consumer Rights Act we have a right to reject a faulty item, or the item which doesn't fit the purpose within 30 days without even contacting the manufacturer. Never again!”

Helpful Report

Posted 8 years ago

Appliances Direct is rated 4.2 based on 6,573 reviews