Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,196 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,196 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It didn't still haven't received m goods”

Helpful Report

Posted 7 years ago

“This company is cheap for a reason (not the staffs fault as I guess its the company's processes are not adequate when it comes to resolving issues) I ordered a dehumidifier and they sent the wrong item but in a correct box . I understand mistakes happen but it what's done to rectify issues that shows a company's true colours. When calling their non-chargeable number It takes ages for someone to answer the phone or are held in a queue till you give up. When you eventually get through you are passed around and have to queue again. Emails take about 4-6 hours to get a reply (some mails don't get a reply). I eventually booked a returns collection date but the courier was sent to wrong address despite my address confirmation email and telephone call. Now I have to go through the whole process again and cant get through at present, its been nearly a week since delivery and I am no further forward in sending the item back for an eventual replacement (or maybe a refund) I will see how things go 2nd time round but this my 1st experience with Appliances direct and its the worst online sales process I have encountered. I must stress that staff are polite and friendly but don't want to own a problem but pass on to a case manager who I guess is too busy to respond to my mails so I have to try and call for answers.”

Helpful Report

Posted 7 years ago

“BUYERS BEWARE: Laptops Direct / BuyitDirect / Direct Tvs / AppliancesDirect/ DronesDirect – they use 0871 PREMIUM NUMBER at minimum for their Sales / General enquires / information - expect to be charged hefty amount on your bills. Modern day fraud – can’t believe they are getting away with it! If you are being robbed even before buying, then what do you expect their after care to be!”

Helpful Report

Posted 7 years ago

“They need to get a new delivery service one that does not lie and make excuses I am still waiting on the cooker purchased”

Helpful Report

Posted 7 years ago

“Purchased a mobile phone from them via tesco direct,after 2 months it developed a fault making it unusable, after 3 phone calls and sitting in for 2 afternoons it was'nt picked up,they managed this on 3rd attempt.After being told it would be sorted out within 10days ,repaired,exchanged or money returned. Contacted them again via Tesco,to be informed it is being repaired awaiting parts and could be up to 28days from day they recieved it,no refund of money possible.totally useless company.I would not touch them with someone else bargepole”

Helpful Report

Posted 7 years ago

“Used my new condenser dryer for the first time, after following the manual to the letter. Water has soaked the floor, not a drop in the water container drawer. Can only assume I received a faulty machine. Attempted to phone but kept on line with irritating music racking up a huge phone bill, eventually gave up.”

Helpful Report

Posted 7 years ago

“You say to check everything, but you passed it to Panther Group who dump and run, saying he did not know what happened to some (trims?) There was a bash coming up a few steps. They tried to get oven through door, but had to go back out to take away packing. All hurtled out because in such a rush. I am sorry to have come across your company.”

Helpful Report

Posted 7 years ago

“Ordered a £900 washing machine and paid Saturday delivery. Informed the courier company can not find it and now need to wait 4 days for a new delivery! Not their problem I was told by Customer Services as it is with the Courier. If I cancel I need to wait for the item to be found then 5 days for the money back. If I go onto their site now I can order the item for a Monday delivery ...shocking customer service and no internet in helping”

Helpful Report

Posted 7 years ago

“DO NOT BUY HERE - they will not deliver Ordered a package and paid for next day delivery at a nearby store. Package got refused in the morning by the local store, who told me that they never signed up for delivery of large packages. Appliances Direct did nothing to solve the problem. I had to call them 3 times before they started replying with a solution. It took Appliances Direct until Friday evening (two days after order) to get back to me to tell me they could not do anything about it. Customer service promised me a discount on future purchases as compensation, which Appliances Direct later on refused to give. She had lied to me. 7 emails and 4 calls later Appliances Direct told me that I had to cancel the order and place a new order, it was Monday by then (6 days after order). On Monday I re-ordered the packages and paid again for next day delivery. I had to call all the local stores on their list to confirm that they would accept the package. 1 of the stores on their list was permanently closed. The track and trace code that accompanied the order did not work. Had to CALL THEM AGAIN. They forwarded me 4 times before a employee could tell me that the order would AGAIN NOT BE DELIVERED, and I had to wait until Wednesday (day 8) before my order would be delivered to a nearby store. i STILL DON'T HAVE MY ORDER. My girlfriend is sick (allergy attack) and waiting for the dehumidifier and air purifier. Every day she has to wait extra will be another day sick in bed. Appliances Direct knows this but they do not care, they will just keep forwarding and never solve the issue. Manager promised to call me back today but just now the 3 (!) employee I talked to today told me that this will not happen anymore”

Helpful Report

Posted 7 years ago

“Worst company I have ever had the misfortune to deal with. Would avoid dealing with them like the plague. After sales "service" is an absolute joke they literally could not care less even if they deliver you a faulty item. As long as they have your money they do not care.”

Helpful Report

Posted 7 years ago

“An atrocious company to deal with regards customer service. I have purchased an oven off them which is faulty and they are refusing to refund my payment or send an engineer to either repair or replace it under their policy. I did not purchase one of their ‘A2’ graded products but am sure that is what I have received. They continually refuse to give any resolution and their actions imply that they are trying to run down my 30 day right to a refund of the faulty goods under the consumer act 2015. Please beware of using this company, they are not an acceptable example of a reputable online company, pay the little bit more for a reputable company. An absolute disgrace that they can manipulate online purchasing with their a totally ineffective customer service department which constantly sends you around in circles and has numerous system failures.”

Helpful Report

Posted 7 years ago

“Appliances Direct were not the cheapest but I chose them because they offered next day delivery. However they did not deliver for a week and customer services were very evasive in refunding the delivery charge. The delivery company was also poor at contacting me to confirm delivery dates and had to be chased to schedule a date. When the washing machine arrived the delivery drivers were kicking the washing machine around the van. Very unprofessional.”

Helpful Report

Posted 7 years ago

“Washing machine delivered by one delivery man who complained it was too heavy and then refused (for insurance reasons) to bring the machine into the house - The when we installed the machine, it leaked all over our wooden floor and caused significant damage Appliances Delivered arranged for a technician to check the machine - the tank had been leaking Appliances Delivered have been rude and unhelpful and slow to respond It appears that they have their own understanding of my legislative rights which do not tally with legal advice Had to raise a dispute via Paypal to get the refund for the damaged machine Avoid this retailer”

Helpful Report

Posted 7 years ago

“The cooker arrived a week late”

Helpful Report

Posted 7 years ago

“Never delivered cooker twice”

Helpful Report

Posted 7 years ago

“Faulty tv replaced by another faulty tv, Appliance Direct arrange courier to return 2nd faulty tv which was damaged in transit. Appliance direct refusing to replace or refund”

Helpful Report

Posted 7 years ago

“Long story short. Ordered oven. Paid extra for delivery on a Saturday. No delivery. Call customer service @ 13p a minute. Go through all the press 1 for... for press 2 for.... trash, this takes over two minutes. Get left on hold for over ten minutes, all at your cost. Got told oven will be delivered Monday. Delivery arrives Monday. No oven but a cooker hood. Go through all the customer service rubbish on phone again. Wait ten minutes, call answeared then hung up straight away. Call again waiting 15 minutes. Cant explain everything as have to go to work. Ask for a call back, which was agreed. No call back. This happens time and time again. They never call back. Which means they make more money by phoning them. Asked for full refund. No refund until they get cooker hood back first. Plus they want us to put the boxed cooker hood in another box in case of damage whilst its in transport. More expense. PLEASE DO NOT BUY FROM THIS INEPT AND REPULSIVE COMPANY.”

Helpful Report

Posted 7 years ago

“Absolutely abysmal. Still no delivery and no refund. Ordered a fridge/freezer on Sat 14th with a delivery date of Monday 16th. Received a mail on Sun 15th that the warehouse had a problem dispatching the order. On Monday 16th I had a mail stating that I had ordered a large fridge freezer (which wasn't going to be delivered that day) and they would only provide doorstep delivery. I then had a further communication with them stating that delivery would be on Saturday (21st) and would incur a further charge for premium delivery. I received an email on Fri (20th) stating that the order had been dispatched. Saturday came and the couriers turned up with the wrong colour fridge. I refused delivery. I then contacted Appliances Direct and they stated that the item has been replaced with the correct colour and will be delivered on Monday 23rd Oct. On Sunday 22nd I received a mail stating that the goods have been dispatched. On Monday lunchtime I received a voicemail from ArrowXL (their couriers) stating that the order is not in the correct depot so will be unable to be fulfilled. I then called Appliances Direct and they stated they would make contact with Arrow to find out what had happened. Apparently they had 28 in stock but could not locate one! - poor logistics! I had not heard anything so today (24th Oct) called Appliances Direct to cancel the order - enough is enough. They then stated they could not provide a refund until they know what has happened to the stock item, despite me not having even seen it apart from on a web page! They have to get in touch with their couriers and this could take up to 36 hours. Current status is that I have no fridge, Appliances Direct have my money and are unwilling to refund despite them knowing I haven't received the item. I have wasted two days of my time waiting for this amateurish outfit. To be honest, this is a shambles of a company, not focused on the customer or customer experience in the slightest. Pay an extra tenner for peace of mind and better service elsewhere. Absolutely abysmal. Order number: 36602905 I have spoken with the ArrowXL on Tue 24/10 who have stated that the order is appearing as cancelled on their system and this was cancelled by Appliances Direct. Called back on Wed 25/10 as have had no call from Appliances Direct. Had to wait 15 minutes for someone to answer the phone before reciting the story again. He stated that hey have processes that they have to follow so I offered that the process should be that I choose an item, pay for it and they deliver it. He then went and checked the situation, came back to me and gave me a reference number and stated that I need to speak to the Appliances department to progress this. He transferred me for another 5 minute wait. I was then answered by a very helpful Scarlett who verified the information and hit the button for the refund (1-3 working days). I hope that this is the end to this sorry saga.”

Helpful Report

Posted 7 years ago

“Utter rubbish. Item broken on arrival so offered £20 to fix it ourselves, should have realised the issues then and just returned it but no, stupidly we didn't. Item doesn't work and now waiting 6 days for a collection (we work so can't be around 24/7 for collection) which will take an additional 3 - 5 days to be received back at their warehouse and if that isn't bad enough, it's yet another 2 - 4 days for testing before they will arrange a replacement item to be sent out! So, I paid £19.99 for next day delivery on a Saturday and will have to wait 21 days before they can confirm it's broken and issue a new one!!!!! Topping it all off, I have received an e-mail to confirm the item has been received back in their warehouse before they have even collected it!!!! AVOID LIKE THE PLAGUE unless of course you enjoy hanging around on the phone for 20 minutes per call (you don't get an 03 number to call until you have purchased an item), waiting weeks if you have to return or enjoy purchasing defective items!”

Helpful Report

Posted 7 years ago

“All good for selling cheap appliances, but wanted to cal to ask for a copy of a install manual for download, after several diverts though a telephone tree ended up listening to elevator music for twenty minutes at 13p per minute. Terrible after sales, eventually dropped the call out of exasperation. Well done guys scammed me for £2.60 but loose me as a customer forever...”

Helpful Report

Posted 7 years ago

Appliances Direct is rated 4.2 based on 6,196 reviews