Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,101 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,101 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BE PREPARED TO BE WITHOUT AN APPLIANCE FOR WEEKS, ENDURE SEVERAL BROKEN DELIVERY DATES AND SPEND HOURS TRYING TO RESOLVE ISSUE Worst customer service ever. Two delivery dates broken (two wasted days - 12 hour delivery shot) Third uplift - DX Deliveries went to address in England instead of Scotland. Fourth delivery - informed by DX Deliveries that delivery would not take place and would need to arrange a FIFTH delivery date. After venting my annoyance and frustration, they eventually agreed to send another van to uplift oven. NEVER AGAIN!!”

Helpful Report

Posted 4 years ago

“Avoid this company like the plague. Less than honest and give you the run around when a new item that you purchase is faulty. More than two weeks of trying to deal with their less than helpful customer service department and still no resolution and still £300 out if pocket. Avoid! Avoid! Avoid! Scam mongers!”

Helpful Report

Posted 4 years ago

“I spent over £900 with the company in one order only to find they charged me £8 for the phone call for the privilege of calling them and ordering...unbelievable!,”

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Posted 4 years ago

“On order delivery was scheduled for a Wednesday. I had two emails confirming this to be so. Great. Booked the day off work. 1 hour later received three further emails, one from AD and two from Hotpoint telling me that the item previous claimed to have 'left our warehouse' would now be delivered by Hotpoint on Friday. VERY inconvenient and expensive (two days off work rather than one). AD not concerned when I spoke to them on the 'phone. Hopeless customer service. AVOID.”

Helpful Report

Posted 4 years ago

“Appliances direct have changed my order date 5 times now, each a few days before the items are due after having to arrange days off work. Still not received two months later. Premium number to call them also which is a further insult to injury. They are quick enough to place your order and let you purchase items, no mention of issues with stock or whatever nonsense they come out with. Would never recommend them to anyone! Please don’t order from them”

Helpful Report

Posted 4 years ago

“Dont trust them made me sit twice at home. Deluvery never turned up. Shame mo recommendations please avoid. They took my money and call wait time is 2 hours.”

Helpful Report

Posted 4 years ago

“I have dealt with this company previously and had good service, however, my recent experience was poor. I ordered an air purifier/ioniser in April, had an email in May to say it was delayed and then heard nothing. When I started to try to cancel the order last week, one phone number passed me to a further number unavailable, chat unavailable. Finally I cancelled on-line and low and behold had an almost immediate email to say 'it's on its way' then a further email to acknowledge the cancellation. It arrived on the 20th July, 3 months over-due. Do you think this is good service? Naturally the lack of communication and apology I found intensely annoying.”

Helpful Report

Posted 4 years ago

“Ordered an oven and microwave from these cowboys. Microwave missing the tray and the screws. Been in contact with them for over 4 weeks, keep being promised that parts have been "sent out", then the next week I get an email from another person saying they haven't and so forth, x5. The microwave, although from the same range as the oven, and supposedly "matt black" is a complete different colour to the oven. They've completely ignored this fact after they asked for pictures, which were sent in 2 weeks ago. Last promise was that things will be resolved "within 24 hours" and guess what? Heard nothing from them now for close to a week! *shock* Will be starting a claim with the small claims court, and I encourage anyone else having a similar experience to do the same. Stay well clear!!!”

Helpful Report

Posted 4 years ago

“Absolute joke, ordered new washing machine and paid to get old one uplifted, new machine damaged and delivery drivers did not take old one away as not on job sheet, customer service non existant, phoned, emailed, still waiting for damaged machine and old one to be picked up, after 2 weeks, have now been told machine out of stock till mid August!!communication terrible, asked for full refund and ordered new machine from a other supplier . Avoid”

Helpful Report

Posted 4 years ago

“Shocking customer service inconsistency with every member of. staff you speak to.. paid for next day delivery no item after much frustration trying to cancel order which isn't proving easy! Very unprofessional I am awaiting my £400+refund. Ordred from a more professional company that knows what they are doing! AVOID!”

Helpful Report

Posted 4 years ago

“Bought a Siemens microwave combo oven. When it was received the packing looked like it had come from eBay! Inappropriate packaging. When opened broken glass fragments fell out the box, the back of the unit looked like it was hot by a cricket bat, there was food on the door hinges and the whole front of the oven was badly scratched. On top of all this it didn’t work. It was obviously a well used second hand oven that had the glass door replaced. I have now been trying for over a month to get a refund after the oven was returned to them. This return was authorised by AD but each time they are contacted the refund will be 2-5 days. They NEVER honour this. Beware of using this company”

Helpful Report

Posted 4 years ago

“The phone i bought was advertised as in pristine condition and unlocked. However it was locked on an unknown network and when I called appliances direct they offered me £20 refund to have the phone unlocked which i agreed to. As i did not know the network of the phone, the mobile phone repair shops could not unlock the phone for me so I returned it. Appliances direct received the phone 4 plus weeks ago but are yet to refund me. Rubbish customer service.”

Helpful Report

Posted 4 years ago

“Ordered a TV and it arrived damaged, reported in with photos within 20 mins of it arriving. I then received an email a few days later saying it would be collected on the 10th. The 10th came no one arrived. Called up customer service to be told it would now be 14th! Swapped shifts at work to be home on 14th and in the morning I called up to confirm that a hot swap would take place today (new tv delivered damaged one taken) was told yes it was, I asked for the couriers number to double check. When I called the courier they said no we have it for tomorrow the 15th!! Called appliances direct to tell them they “apologised” I said I’d taken day off work could I talk to a manager. No point he says the manager will tell you the same. Next day 15th courier arrives but only to collect the damaged TV 🤦‍♂️ Back on the phone again a lady apologises and says it’ll be with you tomorrow. Absolute shambles of a company. I’d never buy from them again.”

Helpful Report

Posted 4 years ago

“I have been waiting for four weeks to get a date for collection of a dishwasher, although they have accepted to replace it and given me a returns ref number: 7780928. So I have an excellently packaged dishwasher occupying space in my garage While we wait to hear of a collection date. I would not use again. Believe using the current crisis as an excuse to hang on to our money.”

Helpful Report

Posted 4 years ago

“The Salesmen lied about having a product in stock. We asked specifically if the refrigerator was in stock and in the back before we bought it. Paid for it and said we could pick it up the next day. Drive from Sebastian to Melbourne, only to find out they don't have our Refrigerator nor any in stock and won't get a delivery until tomorrow. Then another sales associate only said" Well, I don't know what you want me to do." How about see if you can fix the problem or give me the one off the floor. Instead, just struggled it off. If it doesn't come tomorrow, we will get a refund of our $1200.”

Helpful Report

Posted 4 years ago

“Very poor service, only receiving automatic response to my emails, can't get through on the phone. I ordered an air conditioning unit for my mom on 26th June. The credit card payment did not work (my fault not theirs) so I sent a bank transfer to the address they gave me on the 27th. The money left my account on this date and I paid extra for next day delivery. No sign of my order. I couldn't track it and it said payment was not made. 14th of July and still no sign of my order. I have now cancelled the order which seemed to be a very quick process. But lets see when I will get my money back?? I would have preferred to have the air con unit. First time I have had problems ordering online.”

Helpful Report

Posted 4 years ago

“Ordered a cooker paid extra for faster delivery due to needing a cooker asap Got a email stating no delivery until a extra week bearing in mind I have small children. Plus paid for faster delivery. When ordering the item it would of been more acceptable if I was told no item in shop so be given two options wait or full refund. None was given. Made a complaint. Refunded the delivery fee. However no wire was with the cooker. Overall dissatisfied customer.”

Helpful Report

Posted 4 years ago

“Absolute joke , wished I’d of read these comments before ordering , 3 different dates and no customer service to speak to!!! Never ever again, awful company. Will warn Everyone of this company! Do not order!!!!!!!!”

Helpful Report

Posted 4 years ago

“After getting a dispatched email on the 27th may im still waiting for the item this companies customer server is terrible always telling you there ring you back they never do send emails they never reply 3 weeks after getting no luck with them I asked for a refund which 4 weeks later hasn’t been received yes I completely get Covid 19 but if they can’t function simple customer service then they shouldn’t be operating”

Helpful Report

Posted 4 years ago

“Terrible service, my dishwasher arrived with a broken door lock making it unusable. I tried to call but after going through many menu's I got disconnected every time that I finally got the option to speak to a human "The number you are calling is not recognised" I sent an e-mail with photos. It took 6 days for a response, they offered me £20! I replied immediately that the product is unusable and needs replacing. I waited 7 days for a reply. This reply referred to my "washing machine" when in fact I bought a dishwasher. I was now being offered £30. I again explained that I want a replacement once again saying my item is NOT cosmetically damaged it is mechanically broken and using it would flood my kitchen. I have waited 7 days for a reply and nothing. I now have a broken dishwasher sitting in my living room. I tried calling again today at 14.00 to hear a recorded message that lines were closed for the day due to high volumes of calls and to try again tomorrow. This is totally unacceptable. I won't be using them again.”

Helpful Report

Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,101 reviews