DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,670 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,670 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No attempt to deliver to correct address, left somewhere else and could not provide address for me to locate. Luckily person came to my address, they could not understand why left there as plenty of near neighbours. To illustrate further the poor effort, I was in waiting for delivery as it was notified online as in half an hour. Then notification that delivered! There were instructions on box where to leave it if out - but that only works if taken to correct address! Sloppy and unprofessional experience. Box damaged as well, some contents missing.”

Helpful Report

Posted 7 years ago

“'Lost' my XBOX Console. Impossible, had 2 labels on it. Didn't even apologise or email when promised. I had to do all the chasing. I hope whichever of their employees at the Smethwick depot stole it, enjoys it.”

Helpful Report

Posted 7 years ago

“Stayed in yet again for a delivery that did not arrive because the driver could not find my location. We have deliverys from various couriers everyday and they have no problems finding us. DPD are a joke, I suspect my parcel just got bumped because the driver Dean was running late and just couldn't be bothered. Of all the courier companies we use DPD is by far the most unreliable and if you try to contact a real person you just end up on hold indefinitely. Its like trying to work with the Muppet Show.”

Helpful Report

Posted 7 years ago

“Should have had my parcel today, instead a text AT 3.15pm to say that it won't be here until Wednesday. No explanation. No regard for the fact that I waited in all day. I will never deal with a firm again that uses dpd and I will post why I won't.”

Helpful Report

Posted 7 years ago

“Horrible service, AVOID. Drivers don't even bother trying to deliver a parcel, they just automatically say that no one was at home a.k.a. parcel was refused, even though I was at home all the time waiting for the parcel and no one rang the door... They I tried calling DPD but obviously no picked up... This happened multiple times already. Anyway AVOID AVOID AVOID”

Helpful Report

Posted 7 years ago

“I spent the afternoon waiting in and the parcel didn't arrive. Not able to get through to anyone on the phone, despite holding for over 45 minutes. No update on website. No response to my query sent via the website. No apology. No parcel. Completely useless.”

Helpful Report

Posted 7 years ago

“DPD's service = we can lost, damage, refuse to deliver your parcel, with every right written in the small print. It is your fault for choosing us. Booo. I would give 0 star.”

Helpful Report

Posted 7 years ago

“Paid for delivery on specific date. Didn't get one hour window emailed. Tracking said item on way to depot. Rang depot who insisted it was out with the driver, but could not give a time. Liars!!!!!! The parcel has been lost by them. I don't appreciate being lied to.”

Helpful Report

Posted 7 years ago

“Should be closed down. None existent customer service, constant lies. Would never use again”

Helpful Report

Posted 7 years ago

“Appalling service no contact missed appointments turn up when they like in addition no response from a logged complaint or tell our customer service director shocking got a cheek to you are a Delivery company 1Star given as no option for none”

Helpful Report

Posted 7 years ago

“I Did not get my parcel 3 times driver called Martin he did not come to my addres and refuse my paces with out call me and come my house I have proof.. 3rd time I did not get any text or email for time. when I called at9.00 to morning to check my parcel it was was refuse already at 8.00 in the morning. Very disappointed with dpd.. never trust ....”

Helpful Report

Posted 7 years ago

“Whenever a vendor sends me a parcel using DPD it is a disaster. They don't deliver at all, or they deliver to the wrong address. They also tell lies about whether or not they have delivered and where they have delivered to. This is the case over and over again. I am amazed these people are still in business.”

Helpful Report

Posted 7 years ago

“Took day off only to find parcel was on the van the day befor,I was working . No information or time slots my heart breaks ever time a company sends parcels via this company utterly useless”

Helpful Report

Posted 7 years ago

“Unable to find address then unable to locate parcel was the delivery update I received!! I complained to management but really they are not bothered, this is a a reply "I am really sorry but, locating the parcel is not something I would be unable to do as all of the relevant searches have already been carried out and we have not been able to find the item. I am sorry I was not able to help any further on this occasion." Where do the missing parcels go?”

Helpful Report

Posted 7 years ago

“Do not use this company, unless you don’t want your parcel delivered and then enjoy spending hours on hold on the phone when customer services don’t answer. You can then use their “live chat” software on their app, you will ask a question and then get an utterly useless answer clearly auto- generated by a robot and in no way helpful or relevant to your complaint.”

Helpful Report

Posted 7 years ago

“Wrong delivery postcode entered on their system (TWICE), so never received my package. Sender provided correct postcode both times, and after 43 minutes on the phone to DPD, they were unable to change the postcode to the correct one (computer says NO). Would NOT recommend. Really hard to speak to someone real! FRUSTRATED!!!!”

Helpful Report

Posted 7 years ago

“Terrible service ordered for next day delivery specifically and what happens no text of time slot and doesn't show up at all. Waited all day for the Forbes to ring but nothing turns out it didn't even reach the depo. What's the point of next day delivery if you can even deliver to your own depo. Waste of time.”

Helpful Report

Posted 7 years ago

“Dreadful, tried to deliver to wrong town, driver even called me up, confirmed they had the wrong postcode but correct address, said he would get sorted, sender in Spain gave the couriers there the correct address again... Weeks go by, we have now found out it is transit to.... SPAIN! I would never use DPD myself and my heart sank when I found it was coming via them. Now three weeks and waiting... It breaks my heart to have to even award them 1 star.”

Helpful Report

Posted 7 years ago

“Appalling – it has got to the point here in Cambridge – thanks to their awful (March? – based regional office?) that as of this week we now cancel any order from any new supplier if DPD are to be used.”

Helpful Report

Posted 7 years ago

“WORST DELIVERY COMPANY YOU CAN CHOOSE #Newbury DPD UK I was supposed to received my parcel yesterday (27th July 2018), which was the agreed date. I took the day off to be at home so that I could receive the parcel (which crucial for me). After spending the whole day at home and waiting for the doorbell, no one rang the bell. After checking the tracking, I just realised the driver just went to the wrong house. When calling DPD UK to tell them the mistake of their driver, I was on hold for 32 MIN!!! After the longest wait, they told me that driver was already at her home so it wouldn't be possible to try the delivery again today. (But they don't only have one driver, do they?) Even they recognised it was their driver's mistake, the only solution they give me was for me to go to the depot (which took me 50 min on foot). As I needed my parcel urgently, I went there. Once I got there, I wanted to make a formal complaint due to the awful journey they made me go through and they said there was none available. I just want to highlight the huge error of the driver and certainly the poor service I received. I can tell this company doesn't care at all about customer experience nor the quality of the service they provide. PS: I wonder why they ask for the phone number and after they don't use it in the delivery. If the driver would have called me when he was at the wrong location, I would have been able to tell him that he was wrong and I would have had my parcel delivered.”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,670 reviews