“I would give zero stars if allowed.
I have no doubt my package was stolen. Payed for next day delivery, was told there was a delay. 3 days later the package disappeared.
I discussed this with a friend to only be told that the same thing had happened to them too a week earlier.
Trust me, it's worth paying a little more with Royal Mail than go with this company, I wish I had.”
“they say they delivered my parcel..even sent a photo..i live in a country lane the photo was in the middle of an industrial site....no where near my house...if i could leave no stars i would..”
“Over the wish few weeks, every time I see an evri delivery, I get nervous.
They have never ever delivered in the expected day.
I just get a message saying they run into a problem.
It’s so disappointing when you need something on a given day.
I have tried to see who is delivering with some orders and if it’s Evri, I won’t buy, or cancel.
Sometimes it doesn’t show so I don’t get a choice .
Shame as they are working j. Behalf of clients and losing them customers.”
“This is the worst delivery company I’ve ever dealt with. I ordered a dress from Oh Polly with next-day delivery, but it never arrived. The courier didn’t even pick it up due to a ‘connection issue’—which is completely unacceptable. How does a delivery company fail to pick up a package because of something like that? Extremely disappointing and unreliable service.”
“They tried to deliver and I was out. Fine. They said they'd deliver the next day - a Friday. Nothing. Nothing on Saturday either. On Sunday they sent an email at 11.45 to say there would be a delivery between 11 and 1 (!). I was out getting a pint of milk and rushed home. They tried to deliver at 11.52 and I got back at 11.55. One more try before they send back to the supplier. I am not optimistic. It is impossible to reach a human being.”
“Had so many problems, but the most recurring is evri saying my parcel is ready for collection but it hasn't been delivered, this is a regular occurrence and is costing me in fuel. Probably the worst delivery company in the UK.”
“Damaged parcels, parcels never delivered. Avoid any purchases that are supposed to be delivered by Evri. There are no doubt some good delivery drivers who will deliver to the correct address but seems that they are rare. Chuck it anywhere seems to be the Evri way.”
“Evri lost my parcel, how you can loose a box containing football boots I don't know. I have my suspicions though. Evri refuse to deal with the issue stating I need to go back to the company I used, they tell me that Evri will only offer £20 in compensation so that's all they will pay. Meanwhile I'm £200 out of pocket. Terrible service”
“How hard is it to deliver to my actual house, I've met my entire neighborhood at this point trying to get my parcel back from every single house, and everyone is equally shocked that they managed to get it so far off”
“Evri has lost the parcel, the seller won't refund & Evri won't resond to me anymore after chasing for nearly a month. The parcel was for my Sons Birthday who is 5.
Worst customer experience I have ever had”
“The worst delivery company I have ever had the displeasure of dealing with. Apparently tried to deliver 3 times, no ring on my buzzer, often 'tried' 40-50 minutes before scheduled delivery time, and even when directed to deliver to Scotmid / Co-op next door which is open until 22:00 they didn't even bother. Absolutely useless, AVOID AT ALL COSTS!”
“Evri delivered my package to the wrong address, meaning I'm never going to get it which is upsetting because it was a Valentines Day gift. This isn't the first time its happened. It happened once before Christmas, i had ordered some gift to the family, they delivered to the wrong place and i never saw them.
To say I'm disappointed would be an understatement. This is just unacceptable.”
“Yet again Evri have delivered to the wrong addresses, not even the right road. lucky I am used to their incompetence and got it from their tracker and photo”
“Almost every time I order something online and it's coming via this joke of a company, it's late. My latest item I am waiting on (and need!) was supposed to be with me on Monday 10th - it's now Fri 14th, their tracking shows the package as having sat at my local depot since last Saturday the 8th! This is shockingly poor service and it isn't a one-off, it happens regularly and I have to go chasing them up via their stupid AI chatbot, anything to avoid having to actually speak to the people that pay their wages! Avoid, avoid, avoid!!!!!”
“If I could give zero stars I would. I spend 1.5 hours packing up plates, bowels and cups. Had a strong box, used enough bubble wrap to box half a house and wrote fragile all over the box. Guess what, items arrived smashed! Checked to see how i can make a claim and surprise surprise you can't make a claim for anything. Looks like the only thing eEvri cover you for when something is damaged is textile goods!
I'm out of pocket £50. Thanks Evri.”
“Evri delivered my parcel one day ago. The courier took a picture with the parcel on the doorstep as proof of delivery. It's all good and wonderful, except the doorstep wasn't mine! As soon as I was notified about the parcel being delivered, I informed Evri through a "live chat" since it was the only possible way to let them know that my parcel arrived at a different address! They said, "Ooh, don't you worry, we'll get back to you soon." Yes, guess what, they are still getting back to me. When I arrived home I've checked the neighborhood and tried to identify the doorstep, but I couldn't find any that even looked similar to the one in the picture. So, dear person who got my parcel, I hope you are enjoying it. 👍🏼
Well done Evri, keep it that way 🤜🏼🤛🏼”
“Had my delivery 'postponed' 3 times and now over 1 week late in delivering. Useless, I hate Evri and they deserve all the scorn people pour on this dumpster fire of a company”
“An absolutely appalling so called delivery company. My Zara Home parcel was due to be delivered yesterday afternoon so I took time off work accordingly. It failed to arrive and I’m now told it will be delivered today but have so far not been given any information about when. It’s now nearly midday and I can’t plan my day without knowing when the parcel may (or may not!) arrive. To make matters worse, you can’t speak to a real person in their so called customer service department either. Zara Home should not use Evri to deliver their products as it reflects badly on them too.”
