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Green Motion Reviews

2.4 Rating 830 Reviews

35 %

of reviewers recommend Green Motion

Company Reviews

2.4

Based on 830 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 1 star review on 21st March 2024

Green Motion 1 star review on 23rd December 2023

Green Motion 1 star review on 24th October 2023

Green Motion 1 star review on 18th March 2023

Green Motion 1 star review on 17th February 2023

Green Motion 1 star review on 19th November 2022

Learned The Hard Way

Green Motion 1 star review on 19th November 2022

32

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are a horrible and a disastrous company I’ve never seen a company like that before in my entire life. I don't understand how the 3rd party company's still do business with them. I was very very disappointed with them at Manchester airport, starting with the bus service and till the return of the vehicle. they need to know THATS NOT THE WAY YOU DO BUISSINESS”

Posted 11 months ago

“Stay away from GreenMotion: brake problems put my family in danger I recently rented a car from GreenMotion and had a very concerning experience with the car they provided me. The car I had booked was a Toyota Yaris, but upon arrival, I was given a Fiat Panda. This was already frustrating, but what really alarmed me was the fact that the replacement car they gave me had brake problems. As I was driving on the highway with my family, I noticed that the brakes were not working properly. This put us in a very dangerous situation and had me questioning the safety of the car rental company. It was clear that the brakes had not been properly checked and maintained. Their lack of urgency and concern for our safety was appalling. They took their time in getting us a replacement car, leaving us stranded and stressed on the side of the road. This experience was very upsetting, and I would not recommend anyone to rent from GreenMotion. In my opinion, it is unacceptable for a car rental company to provide a vehicle with brake problems to their customers. Safety should be the top priority, and it was clear that GreenMotion did not take this matter seriously. I strongly advise anyone looking for a reliable and safe car rental company to consider other options. FYI, I tried multiple times to reach out to Customer Service by phone and e-mail. They simply don't respond.”

Posted 11 months ago

“I never left a business transaction feeling more used and depressed. Was told on arrival that the full insurance cover i had bought on booking was not full cover and was all but coerced into buying full cover from them at £50 a day . I note however on their website equivalent cover is £25 a day. The “discount” i was given brought this to £39 a day. Thanks for the generosity Ritz. Was also told they would refund the cover i already paid for which was one of many lies. At the end was told i would get the refund through the booking i had made originally. Another lie, Was told i would get an upgrade to a new car. Lie. the car had 10000 miles on the clock and was dirty and in poor condition inside. I was effectively told if i did not buy full protection they would almost certainly charge me for minor damage and i was not covered - i was, albeit through a claim back process although this company is notorious for charging for and allegedly inventing minor damage so please make sure you have full excess coverage. I have paid more than twice the advertised cover price, £300 over the odds for insurance and have probably the worst car i have ever rented to boot. These guys allegedly have more complaints against them than any other car hire company and dealing with has made me feel sick cheated and depressed and would like to prevent anyone else having a similar experience.”

Posted 11 months ago

“Bunch of crooks. They’ll try everything to rob you. Be very careful about vehicle condition and any extras because they will try to add on exorbitant costs. I’d suggest just using a more reputable company. As others have said they try to charge you for damage you didn’t cause so they can claim on insurance. I’ve reported to trading standards because their conduct is fraudulent”

Posted 11 months ago

“This company is a con. It comes across as cheaper than other companies out there but they do pointless charges for damage you haven't caused, it will end up being more expensive by far. We rented a car through a third party website and we even got insurance for the insurance excess of the car through RAC since we had already read the bad reviews. When we returned the car, Green motion charged us for a scratch that was already on the alloy. When we claimed it from our insurance they rejected the claim since they have a clause which explicitly excludes any claim raised as a result of doing business with Green motion rental. This means that even the insurance company knows that this is a shabby company because of the pointless claims they make on their clients. Don't give them the benefit of the doubt like we did, you will waste your time and money! Update: This is the first time I am seeing an insurance company excluding a car rental company explicitly on their terms and conditions. Also your company was the **only** company that was excluded in the T&C soooooo. I will leave the interpretation of this to the customers.”

Posted 1 year ago

“Terrible customer service at Newcastle, UK! We arrived at 19:30 to be told by unfriendly and 'hangry' employee that: a) my credit card was not accepted as it only required a signature. This was not my fault as I had used exactly the same credit card with exactly the same conditions at exactly the same Green Motion office 3 months earlier. Difference was that the office manager served us in February 2023 ( excellent service!). b) After explaining politely to employee Mr M. that my credit card has a PIN (compulsory) and I can give this to him, he said his system only shows authorisation with a signature but 'unfortunately' he could not show me any proof of this and we have to pay £200 extra cover. I had already paid extra and booked with excess cover so I refused to pay this and asked to see the manager. Employee said no manager was available and we can get a taxi back to the airport if we don't want the car! He also guilt-tripped us by saying his manager would get the sack as he should not have accepted my credit card in February. c) As we were reliant upon the rented car at 8pm, we paid the £200 extra but wanted to check the car before signing for it. The employee said he closed at 8pm, we should check it quickly with our phone torches. He made no attempt to help us and stated behind the counter in the office. It was dark outside & difficult to see any possible damage as the car was also filthy. d) As I went back to report 2 unnoted scratches, employee Mr M. got very irate and stated that, due to my surname, it is clear that I know about Ramadan and I am deliberately holding him back from back from breaking his fast! Totally unprofessional, intimidating & unhelpful customer service with dubious methods of payments. An official complaint was filed.”

Posted 1 year ago

“Booked and paid for hire vehicle via online broker. On arrival to pick up vehicle at Glasgow Airport I provided all required documents and financials. I was asked to pay an additional excess waiver fee which I declined following which they said I had been denied insurance cover and they simply cancelled my booking. Abandoned without a vehicle for a week long family holiday which I had confirmed and paid for. Customer representative was totally disinterested and unhelpful. Said I needed to seek refund from the broker and refused to take any responsibility. Even refused to give me a lift back to airport terminal (they are not on site and provide a shuttle bus). This company lures customers via online brokers with low fees and then slugs you with unreasonable undisclosed charges at the pick up. If you refuse to pay them they simply don’t honour the agreement. I remain out of pocket and majorly inconvenienced with no available rental alternative during a peak period. Green Motion won’t even engage in resolving the problem. Unprofessional, dishonest and rude. Avoid this outfit at all costs.”

Posted 1 year ago

“DONT RENT FROM THEM i only gave a star because there is no less -- this company is all about using your moment of weakness to steal your money. my booking was cancelled cause i didnt pickup my car (my flight was delayed). so they forced me to pay extra to get an "upgrade" which was smaller car than the original one booked. Unprofessional NEVER RENT FROM THEM”

Posted 1 year ago

“The company is SCAM. The deposit for the rental that I paid with the credit card was never returned. When contacting them first saying that the money is coming soon and then stop replying at all. DON'T USE THEIR SERVICES AS THEY WILL CHEAT YOU ONE WAY OR THE OTHER.”

Posted 1 year ago

“Beware when you arrive they will charge you up to $300 more than the rental fee for $300,000 liability insurance that they require or you will not get the car and loose any payment you have already made. This is a major ripoff.”

Posted 1 year ago

“YES、all perfect”

Posted 1 year ago

“Clear service”

Posted 1 year ago

“DO NOT RENT FROM THIS COMPANY !!. They are con merchants and are stealing money. They are trying to charge me for damage that was on the vehicle on collection at Edinburgh Airport. Horrendous experience. Will be reporting to Expedia and Trading standards”

Posted 1 year ago

“Complete Scam Office stunk of weed, aggressive insurance scam Expedia should be ashamed for being associated with this company.”

Green Motion 1 star review on 18th March 2023

Posted 1 year ago

“They charged us almost 4 hundreds pounds for a “damage” on the bumper. It was not a real damage but there was no way to discuss with them. They are very dishonest and rogue people. Strongly recommend everyone to avoid rent a car with these people.”

Posted 1 year ago

“if i could give no stars i would! i wish we can sue this company for borderline criminal practices! i could never imagine wanting to pay $500.00, at the Miami location, for insurance. We had full coverage insurance and they STILL proceeded to charge us. absolutely violated. we wanted to start the vacation right and honestly this bullcrap amount ON TOP of $300.00 - thieves. i will spread the word and make sure people hear the experience we had.”

Posted 1 year ago

“Warning these guys will scam you and will be aggressive if challenged. We booked here through easyJet and paid £249 in advance for a small car for 5 days. When my partner our 3 young children and me landed, after several calls to the company we were told to wait in the multi story car park in a parking spot for pickup. It took nearly 30 minutes with no seats and cars zooming past. When we got to the desk the manager said because my credit card expired this year (it was still in date) they would have to charge me full insurance which was an extra £290. More than the car hire. When I suggested we go back to the airport and rent a car there, he refused to give us a lift back. When I asked for a refund of the booking he refused. I explained to my partner we had been had for £300, and we agreed to just pay and go because the children were getting stressed. When I went back the manager decided he’d changed his mind (?!) and refused to let me take a car. Or refund etc. he said he was offended that we didn’t want the offer the first time around! At the same time another customer was being shouted at by his colleague. The customer had come back to the car rental office after finding £500 had been taken on his credit card with no authorisation. I listened for a while and neither of us could understand why the company had taken the £500. They were aggressive with the customer for challenging them and he left very upset. Eventually I filmed the manager and asked the same questions, and this time he agreed to let us take the car for £530 plus a deposit!! When we returned it they spent 20 minutes checking the car over for scratches. (Even though we had full insurance?). There was no damage at all they could charge us for. However we left being told they would refund our deposit in SIX weeks (?!) and to call them if It didn’t show up in my account then. (I have little expectation that it will be returned) All in all a very unpleasant experiance. Gutted as we went through easyJet thinking they would chose a reputable company. This is the sort of dodgy car hire operation you’d expect to find in the third world, not Glasgow! We also felt very sorry for the other customer and thankful they didn’t have our credit card details! I would never use them or easyJet booking again”

Posted 1 year ago

“From my experience, avoid at all costs. Upon picking the car up, i felt slight intimidation to push me into buying extra insurance and to reduce the £1205 deposit from my credit card. However, the car pick-up was otherwise okay. Upon return, they noted a small windscreen chip with a 4mm crack and on the passenger side. I was informed they would withold my £1205 deposit as the car needed a new windscreen. As a former mechanic and vehicle inspector of many years, i knew this was utter nonsense. The windscreen could be easily repaired for about forty pounds, whereas a totally unnecessary windscreen replacement costs hundreds. I've since sent pictures to several windscreen companies. All say that it is easily repaired for minimum cost. There is no justification whatsoever for their extortionate and false claim. These people are scam artists and i wonder how many other poor unfortunates they try this on per week. If it isn't suitably resolved, i will be complaining to Trading Standards, contacting media outlets and taking legal action.”

Green Motion 1 star review on 17th February 2023

Posted 1 year ago

“Horrible service me personally I can't believe that this type of the company is still runnin. I do rent the car in London airport and I do rent a car in Riga airport. Never again!!!”

Posted 1 year ago

“I had a bad experience with Green Motion - a person trying to make me pay far, far more than required - luckily a fellow employee straightened him out. But ... decided to try them again because their prices are good. Had a fine rental, no issues. So, tried them again. This time they noticed two small marks on the car (not made by me!!) I had been very careful with the car, parking far away from the shop in parking lots, etc. So I was concerned! Gill and Abdul rechecked the car, and the dent was found not to be new, and a mark from another car who had opened their door onto mine, was rubbed away ... so no damage due to me, and no extra charges. I just want to say thank you to Gill and Abdul, and so should Green Motion, because without their reasonable assessment of the car marks, I would've been dinged for damages that were not my fault. They saw that I was not to blame, and went above and beyond to make sure I wasn't blamed for something not my fault. Because of these two guys, I will rent again from Green Motion. Kudos to you two guys!!!”

Posted 1 year ago

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Green Motion is rated 2.4 based on 830 reviews