LG Reviews

Name: LG
Rating: 1.13

1.1 Rating 661 Reviews

2 %

of reviewers recommend LG

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1.1

Based on 661 reviews

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Communication Channels	Telephone, Email

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My washer was leaking water. I called LG to arrange for a technician to come and do the repair. It took over 1 month for the repair to be completed because LG couldn't find a technician to do the work, but they took my credit card information. Once the work was done, I called LG to request a detailed receipt to submit it for a warranty claim. This is when the nightmare experience with LG really began. It is now 1 month since the repair was completed and I have called and spoken with the LG Service Solution team 8 times. I am still waiting for the service receipt. Each time I've called, they have given me incorrect information and tell me that the receipt will arrive within 24 to 48 hours and still no receipt. I even spoke with a manager who assured me that I will receive a call back in 1 hour, still no call back and it has been 2 weeks since I spoke with the manager.”

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Posted 7 months ago

“$1200 for literally nothing I ordered a 45" 240 hz monitor and they sent the wrong item. They shipped me a 34" 100hz monitor and they refuse to exchange it for the correct item. I've never seen a company make such a big mistake and then just tell me they are not going to fix it. Worst customer service experience of my life.”

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Posted 7 months ago

“Our LG fridge freezer freezer stopped cooling just after warranty run out. I called LG call centre to arranged a repair. I had to pay £195 in advance to book a repair engineer. A week later I still didn't have an appointment. I called them and they put me through to the service center and was told that they were too busy and had subcontracted the job to another company. I rang the other company and they had not received the work from the initial company. I complained to LG and they then arranged the repair date over a month later. The solution they came up with was to cancel the repair and contact a local engineer to carry out the repair. I could have done all that in the beginning 😬😬 Do not buy anything from LG as their products fails after warranty ends.”

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Posted 7 months ago

“In whole my life experience LG team is worst they have taken the money through their LG.com site but never delivered the product not refunding the money either. Even after following 100s of time no-one is bothering to resolve the issue.”

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Posted 7 months ago

“Horrible customer service! They literally lost my washer and dryer. A month later I’m still calling everyday! they refuse to give me a manager to talk to or even a managers name.Then when I finally give up and cancel order they say I can’t get a refund until 3-5 days after it returns to their warehouse!! It’s lost at one of the delivery warehouses! No one can find it that’s why I’m canceling so I can’t even go buy another until a week after they find it. Awful cannot believe a big company treats their customers this way. Actually I can companies are so large now they have no accountability to customers. The delivery service called and swears they never received it from LG. I simply asked lg this send another one to me and they can take their time tracking down the other one but they refused to even to that.They would not work with me at all just said to be patient while they went through there procedures. Yet every time I called I had to start at square one . Awful company!!”

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Posted 7 months ago

“Bought over the stove microwave. 5 months later the interior light went out. U can’t get to it w/o taking microwave down. LG does not cover the take down and reinstall under warranty. The tech support guy said they didn’t think the LED light would ever fail so they didn’t make an easy access to get to it. Well is that my fault. I know a light is not a big deal so I asked the support lady what if the unit completely stopped working and she said even then the install is not covered. DAMN”

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Posted 7 months ago

“RNP240917090419 - raised a complaint more than 1 week back - no response. Raised complaint again - complaint has been closed without my consent. Wonder why LG sells products when they can't service the customers.”

Helpful Report

Posted 7 months ago

“We bought a Kenmore refrigerator with LG equipment in 2019. We paid $3,300. After the first 11 months the compressor went. The part was covered but it was $400 for labor. In August 2024, the compressor went again. Sears is out of business and we didnt even bother calling LG. We couldn’t wheel that thing fast enough to the curb!”

Helpful Report

Posted 7 months ago

“I have made several attempts to get my lg refrigerator fixed. The compressor went out and I've tried multiple times to get a repairman out. The compressor was under warranty but not the labor. After over a week lg sent out their repairman. They made me pay labor in advance. He came and "fixed" it. It worked for about 8 hours and went out again. Another week until they would send out their repairman again. He came a week later but didn't fix it. Said he would be back the next day. Of course he didn't show or call. Since it was a Saturday they said they would call me on Monday. I've since lost a lot of food. Also my wife has medication that needed refrigeration for her cancer. Every time I call they say I'm prioritized but it's just talk. I will never buy an lg product again. This was my second lg product and they both were defective. They don't deserve 1 star but that's as low as I could get.”

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Posted 7 months ago

“My refrigerator is 5 years old. When I called on the warranty I was told I'd be contacted via email or phone to set up an appointment. Its been almost 2 months and I've called multiple times. I have no answer. Talked with one guy that seemed as if he was doing something and thats all I have heard. Please don't ever buy LG again as they have no problem taking your money and walking away. Customer service is poor. I purposely bought an LG in the thought of a higher brand being held to a higher standard but I guess I was wrong. I will never buy again. Thanks for taking my $1,600 like nothing.”

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Posted 7 months ago

“WHEN MY WASHING MACHINE START LEAKING ,IT WAS STILL IN THE WARRANTY PERIOD ,I CALED lG CUSTOMER SERVICE, IT WAS THE GREATEST DISSAPONTMENT I EVER HAD, TERRIBLE SERVICE INCLUDING WAITING ON THE PHONE OVER 20 MINS ,I WILL NEVER BUY LG PRODUCT AGAIN, BEWARE BUY LG AND YOU WILL BE SORRY ! IF SOMEITHING GOES WRONG YOU ARE ON YOUR OWN ,AWFUL SERVICE, VERY VERY DISAPPOINTING ,DONT BUY LG !”

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Posted 7 months ago

“May the 27th 2024 we purchased an LG refrigerator to replace our old Kenmore The new one is on the same spot & same water line as the old one After A few months the water started to taste chemically I called LG they gave me a nr for their subcontractor here in Miami , they sent a young boy , the first time he had a filter with him , that didn’t work , second time after waiting for 6 hours the same boy with nothing showed up I called his supervisor complaining about the poor service , explanation : we can’t do anymore for you, you have a braided water line !! After some argument & me informing him our old refrigerator had been hooked to that same line & 0 problem he said “the old one had a better filtration system “!! To call Brandsmart where we purchased it Called Brandsmart they said the 15 days return window was closed & the warranty ( we purchased a 5 year one ) doesn’t cover !!! So the blame game was on , nobody ask us what kind of water line we had or warn us this might happened yet we are left with a poor made product from LG that doesn’t work 💯 & they don’t care . By the way many other customers have the same issue I saw it online , stay away from this 2 companies”

Helpful Report

Posted 7 months ago

“Less than one year old washer ruined my clothes, sheets and bedding even after having two service technicians come out twice, the first 7 appointments which were missed (no call, no show). As well as the “claims” I’ve made through LG to get compensation for my stuff that was ruined were never recorded.”

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Posted 7 months ago

“You have given me the run around for over a month on my LG fridge compressor. Your service team acted like they were on my side. I was promised a check for this inconvenience......never happened. When I called back to find out where my $1200 was the next rep said there was no mention of this in the notes. I trashed my new LG fridge but I want others to know how bad your company is. This is a known issue and you prefer to mediate. Hope it costs you lots of money because you've earned it.”

Helpful Report

Posted 7 months ago

“I love LG products, but this is the worst customer service ever. Gas dryer. I scheduled the delivery at the time of purchase. The delivery company contacted me a week later, and had no record of the appointment. They scheduled me for a different day. When they arrived, they would not touch the gas pipe in the room. I'd paid for the installation at the time of purchase, and confirmed three times that they can install the gas appliance. I contacted LG to refund my installation fee, and the "customer support" team told me I need to call back Monday. She did send whoever it is a ticket to call me on Monday. The scripted phrase "I hope I've been able to resolve your problem" is one of the most passive-aggressive things I've ever heard. Fast forward to Monday. Someone called me, then put me on hold to transfer me. New agent asked for my order number. I was outside putting air in my tires. I asked her to look it up by name/address/phone number. She wouldn't do that "because it will take too long." My name isn't a common name, but she wouldn't do it. I went inside. The LG website wanted me to set up a new account for "consolidation of accounts," why, IDK. So I didn't do that. I had to search through my email and finally found the order number. The next words out of her mouth were, and I swear this is true, "Can you verify you name and address?" Now she was able to read the notes from my delivery. Then she put me on hold so she could call the delivery company. I told her to call me back when she'd resolved my complaint. Calls me back. She has to forward the request elsewhere to be approved. That takes 3-4 days. Then they only process requests 3 days out of the week. I swear. Her final words: "I'm glad I was able to resolve this for you."”

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Posted 7 months ago

“Terrible customer service. Can’t answer any questions. Place on hold for long period times. Lie about information. I was suppose to get a call when order was being delivered. They left a dishwasher on my front porch , that was supposed to be install , without calling to inform. Attempted to cancel and they gave the run around for hrs. Bad bad bad customer service. Place on hold again after requesting not be placed on hold”

Helpful Report

Posted 7 months ago

“Customer service is the absolute worst. . .Will never buy another LG product. . .and as you can see there are so many that feel the same and are unhappy with the support they have received. When my stove was still under warranty. . .my stove knobs bubbled, cracked and peeled. Had a chat with the 1st and only LG Agent, who was absolutely wonderful. She told me the knobs were defective, it was an on-going issue with numerous customer complaints and that the engineers were working on it. . .She sent me new knobs but said they were not the new improved knobs and if it happened again to come back. After a while, the new ones did the same thing, so I went back. I got a different agent every time I was contacted. . . with one Agent being very rude. Told me my stove was out of warranty, sent me a price list and said I’d have to purchase the new knobs myself. When I questioned that, reminding her this was an on-going warranty issue. . .she told me I just wanted something for free. I told her there was nothing free about defective knobs on a $1200.00 Gas Range/Stove. . .plus in the interim, my bottom oven plate rusted out and developed holes. . .which was even worse and quite dangerous. . . I was in contact with so many agents/reps, always getting the same answer, telling me to be patient, that my case was being reviewed and I’d hear soon. . .After a ridiculous amount of time, texts, and e-mails, all I got was a text offering a 10% discount on a LG product. I couldn’t believe that was their idea of good customer service, on a $1200 stove. The last thing I wanted, right then, was another LG product. I think they have a special team that keeps giving customers the run around, till they just give up. . . I made one last complaint, directly to the Presidential Liaison Team, but got the same run around. They just said the parts were no longer available so we cannot replace the knobs. Due to the stove being out of warranty, all they could do was offer me a 15% off coupon code on the purchase of any LG appliance . MY response again was, “Really??. . .10% or 15% coupon offers, do nothing for the $1200 stove I already have. . .Both coupons are nothing more than an insult. The knobs on the new stoves look exactly the same. . . so doubted there was any truth to that part. Just more run around. . .which they are really good at. . . again I will NEVER buy or recommend an LG product to anyone ever again. . .In 50 years of marriage, this is the worst appliance and customer service I’ve ever had. Do yourself a favor and DON’T BUY !!”

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Posted 7 months ago

“Worst experience. Under 5 yrs old , Two icemakers and condenser replaced the worst was the peeling of the paint stainless steel had a fridge for 18 years. Never had that problem with the stainless steel. Look like hell after several months going back-and-forth with the company they replace the panels on the door and this process the heavy was Sailed underneath the door panel technician told me the customer has to remove the plastic could not remove it all as it was under the panel and he should have removed that plastic before he put the panel and door knob back on now I can't even close the door right because the can't get out the plastic the company refuses to come out to fix this unless I pay $150 the technician should've removed this plastic before he put the panel on .they will not back Up this problem Meanwhile, the door won't even shut right I will fight this by going to the Better Business Bureau consumer protection, and so far I would advise everyone to stay away from LJ products”

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Posted 7 months ago

“It looks like everyone already knows how terrible LG customer service is so I will just leave a 1 star wanting to leave a 0 star. Hopefully this review helps.”

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Posted 7 months ago

“Horrible customer service. Bought LG washer in November 2023 and i have had nothing but issues with it. Five days before they can send a tech to look at it. What kind of service is that. DO NOT BUY LG APPLIANCES THEY ARE GARBAGE.”

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Posted 7 months ago

LG is rated 1.1 based on 661 reviews