Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear review department, I have been a customer of Metro By T-Mobile for 5 yrs.. I particularly like the Samsung J7 Star. It is sleek, easy to carry and accessible.... My interest in this phone is forth going, perhaps Samsung would provide various colors in the Samsung J7 Star... Please Please (Preferable color below)”

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Posted 5 years ago

“Just simply wanted to return my jet 90 stic vacuum after 2 weeks. Vacuum handle is way too short even pulled all the way out. Brush on power head for carpets need to be longer and stronger to deep clean carpets. Tried calling to just transfer from one to the other. Email to no regards. Ask them to email a return label they said they would and didn’t. They want to make things so difficult that you back down. Amazon is much better service”

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Posted 5 years ago

“We purchased a new American style fridge freezer which was installed on 15/1/2021. It did not work from day 1 and we've now had two engineer call outs to try and resolve. The first visit was to replace a sensor and the second visit was to replace the mainboard. The fault still remains and we were told by the engineer that there was nothing left to replace and that the unit would need to be replaced. The engineer reported this on the 25th of Jan but Samsung in their infinite wisdom has seen fit to ignore their own engineer's advice so we are left with a new unit that freezes everything put into the fridge compartment. Samsung is an utter disgrace and should be ashamed of their so-called customer service. . We will never purchase another Samsung device again as the support provided makes them worthless.”

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Posted 5 years ago

“Very bad service I spend over 2000 on stove and have rupper lose from the rope send two time guy to fix they said not repairable and not oven manufacture defect , frank , Juan, manger said we have send three time rapier policy, after three time they decide it’s Physical damage and it’s alie no damage at all not even one scratch, call Jan 25 2021 lady her name riven with bad attitude yelling screening about they not going to fix or send other one even with 3 years warranty and it’s only two month old, I call one time repair they told me Samsung very bad for service they washing there hand off so they don’t fix it, Please you shouldn’t buy anything from this company they ripe me off been two month without stove try to save for one and I see the worst service. I am still waiting hopefully fix the stove .”

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Posted 5 years ago

“After spending 1000 € for their Note series , 2 years later they are not even offering repair Service for it.whats the point about going for the Premiumhersteller line if there is literally no support?”

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Posted 5 years ago

“Service is terrible on everything”

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Posted 5 years ago

“Hi I put 3 stars because i have a good idea about the future that could you make the charge on the samsungs phone up to 200% that could last up to a week”

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Posted 5 years ago

“I have a Samsung Galaxy A10E that is still under warranty and they refuse to fix or replace it. The warranty they say comes with it is a joke! They told me to go to a repair shop that they chose and they paid for the diagnostic scan and got the report then refused to fix or replace the phone.”

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Posted 5 years ago

“I am 40 years old and from since I can remember all i can remember using is Samsung cell phones. The customer service representative was rude and could have used a better approach at delivering the message. When I brought it to their attention and they did not offer an apology they just said okay. They made me feel as if my money as well as my trade in wasn't good enough. This kind of discourage me a little from continuing to buy from Samsung due to possibly having to deal with someone as such rude working for the company.”

Samsung 1 star review on 23rd January 2021

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Posted 5 years ago

“This phone is THE WORST phone I've had....its ridiculously slow no matter what u do....has less figures than the cheap phone I had ..I hate it...”

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Posted 5 years ago

“This company is horrible they do not care about your product. I will never buy Samsung again my oven caught on fire I will be going with LG next never ever buy a Samsung product. Customer service is horrible product is horrible take my word for it do not buy”

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Posted 5 years ago

“I have a samsung heat pump tumble dryer which is still under warranty. It doesnt seem to be collecting the fluff instead the fluff ends up around the room and on the back of the machine whcih appears to be a fire hazard. The help phone line is not available and the chat online facility advises to wait on line until an advisor arrives - I have given up each time after 30mins with no response”

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Posted 5 years ago

“Happy customers”

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Posted 5 years ago

“This is unfortunately a catch all review of Samsung as a company. I used to be a STRONG Supporter of Samsung products for the last 12 years. Phones, TVs, Watches, appliances... i touted them all and converted many. However, the last 2 years i have had nothing but problems. The worst design of a fridge (2 service calls so far), 3 months of insane back & forth to fix a removeable flap on a phone, a lost watch in their terrible service centers, and now the unbearable updates to their phone apps where they dont even try to hide the fact each app is just an ad revenue stream and terrible to use. I am truly sad to say i can no longer support or buy another Samsung product until they pivot back to putting product quality and the customer experience first.”

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Posted 5 years ago

“HORRIBLE REPAIR EXPERIENCE WASTED MONEY AND TIME WITHOUT GETTING IT REPAIRED! My boyfriend has broken the screen of his Galaxy Tab S7+, so we sent it in for the repair. We DID chat to an agent that we broke it and there was a physical damage on the screen and we do not have insurance, and agent advised us to send it in. So we did. It was back in early December. After they received it, we got a text on December 3rd asking us to pay $279 if we want to proceed with the repair, as it is "out-of-warranty" so we did. On December 11th, we got another text that saying 'we have verified that the repair service [ticket number] is taking longer that we expected; we are currently working on the completion of your service request.' So we just waited, thinking it is understandable since it is the end of the year and they would have high volume of requests. Today, January 19th, exactly 8 weeks after we sent it in, got a text message it will be sent back unrepair and the service fee paid will be refunded. I called the number to find out. And for the next 4 hours this is what happened: 1) I have been transferred to 7 different people. 2) half of them didn't know what exactly was happening and kept transferring to different department which also transferred me to different department. 3) like 6th person said that it cannot be repaired because warranty doesn't cover physical damage. So we said were aware of that warranty doesn't cover it and we explained the condition to the agent before we send it in. We asked why she couldn't have told us not to send it in because it cannot be repaired, and it took 2 months to figure that out! Then Agent 6 said that agents are not supposed to advise customer that it cannot be repaired or not to send it in.. and he said it is my responsibility to look at the warranty through before sending it in! I mean exactly why I chatted the agent before sending it in, because I wondered if I could get it repaired without warranty if I pay for it!! Then Agent 6 told me he will transfer me to different department for explanation. and then I was transferred to the same department that I was wrongly directed to like 3 times already, and about to be sent to another department that I also didn't get answer. So I asked to connect to the manager. 4) I talked to Duma, and he first explained that the service center did not have a part that was why. And first he seemed to have more knowledge and authority to solve this problem, but oh well. He was keep changing words. First he said that agent would have told me that physical damage wouldn't be covered with warranty, and after I explained that I did talk to an agent, Duma said agents cannot advise us those??? What is the point of talking to an agent if they cannot provide information every agent seems to know? is it like a first class secret they cannot tell unless the customer send the product in and go through 2 months background check? Most agents were extremely rude, and nothing was solved. And it is absolutely ridiculous that *OFFICIAL* Samsung repair center doesn't have part so they have to send it back, and actually advising us to go to third-party? what a waste of time, labor, and emotion!”

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Posted 5 years ago

“Horrific customer service. This company is a scam they have no customer service whatsoever. I believe the only training the customer service department received was call pushing. All they’re capable of is transferring calls and putting in fake tickets that will never get resolved. I’m disgusted with the lack of support I received regarding an exchange with an over the range microwave that never worked straight out of the box. I’ve been dealing with the lack of support for almost a month and getting transferred around to people who can’t help me resolve my issue. I am going to do my best to let the world no how bad this company is and how little they care about there customers. Once you give them your money you’ll never hear from them again even if there’s an issue. I suggest if anyone is considering a Samsung product to think twice maybe even three times because if something goes wrong they won’t help you. They said corporate doesn’t except phone calls. Thank goodness for social media I will blast this company on every social media platform I can.”

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Posted 5 years ago

“Had a spam problem with my son's phone, called today for support and was extremely satisfied with the customer care, understanding and outcome. Thank you.”

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Posted 5 years ago

“I will always remain a Samsung customer, Atleast when buying Tv’s. We had an issue with our 6 year old Samsung tv. I reached out to them to let them know and see if I could get a small coupon towards the purchase of a new TV. Samsung directed my call (on a Saturday night) to the appropriate department and opened a ticket. A representative called me back before 3:00pm on Sunday and offered me a full refund on a TV that was purchased 6 years ago. She sent a driver to pick up the old TV, and it was picked up by the following Thursday (by a driver out of Chattanooga). The refund check is on its way. We knew that due to their customer service and desire to make it right, we will only purchase Samsung Tv’s. We bought a newer Samsung this weekend that was an upgrade, and during set up, I realized that they offer a variety of channels FREE on Samsung plus tv. No strings. No sign up, just free. My tv was already programmed with the channels. The new Tv was easy to set up, and AMAZING! Thank you Samsung for putting your customers FIRST, and for providing amazing customer service. They never made me feel like I was trying to get over on them, never asked questions that made me feel like they were looking for a fault. They were amazing through the whole experience. We WILL be a family of Samsung productions moving forward. Thank you for being a company of integrity and respect!”

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Posted 5 years ago

“I now understand why they have 1 star reviews everywhere! They are a terrible company I’ve had nothing but problems on all my Samsung electronics and appliances. I’m honestly surprised they still have a business.”

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Posted 5 years ago

“DO NOT BUY LEVEL U wireless bluetooth neckband earphones. water came on mine , went to Samsung repair in Dubai. I was advised to throw it as it cannot be repaired . sad .”

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Posted 5 years ago

Samsung is rated 1.3 based on 4,614 reviews