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Samsung Reviews

1.2 Rating 4,722 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,722 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
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Samsung 1 star review on 8th October 2025
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Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
We purchased a 55" Smart TV and one of the ports was not working. We immediately contacted Samsung and they scheduled an appointment to repair the TV. Nobody came, nobody called. We called them again and they scheduled a second appointment to repair the TV. Again, nobody came and nobody called to cancel. Then Samsung said they would exchange the TV. We had the same results. Last week Samsung again stated that they would exchange the TV. For the fourth time Samsung did not stand behind their word or customer service promise. Today my husband got a call telling us they no longer have that model in stock and will send us the purchase price. Seriously, almost four months later they want to offer us the purchase price because due to their negligence they no longer have the item in stock. I am still in the process of trying to get them to stand behind their product. They should at least offer us a comparable model. None of this was our fault, unless you want to blame us for buying a Samsung in the first place. AWFUL! Customer Service! AWFUL! Product Support! Good thing we bought the warranty! Not!!!!
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Posted 5 years ago
Voice Automated system is the worst idea possible. I am a true Samsung fan. For the first time in my years been on hold for 21 mins. Can't reach the right group I need to. People like talking to people not automation it's more personal. I have been referring people from all generations and they all tell me the same thing. They love how quickly Samsungs customer service and how personalized it is. Also how they don't get caught in the voice automation black hole. What does one do if your automation option doesn't exist? Samsung is not like other companies, don't try to follow the business trend. It's not you. Make your own, stand apart from the others. If your like the rest, who is the best?
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Posted 5 years ago
I have 2. The better one is a 8500 series which is good. The other is a 6700 series. This one is a p.o.s and I have to reset its settings weekly. Also it will not let me screen cast like my 8500 series. I’m tired of this tv so my next will be an LG.
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Posted 5 years ago
We purchased all our appliance from Samsung. The first year the dryer door broke and we were told we were to rough with it. We are a couple in our 60's. The dishwasher broke after 4 years, we had to buy a new dryer after 5 years, The stove top is stained from cooking, the ice maker in the fridge just spits out ice randomly on the floor. NEVER AGAIN. LEARN FROM MY MISTAKES. DON'T BUY SAMSUNG.
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Posted 5 years ago
Every thing went wrong, First I purchased a 55 in tv and after 14 months the board in it stated to fail and the tv would just flicker, the board was recalled 3 years earlier but were still being used on newer model TV's, I purchased a phone and the charger in the phone never charges correct, Customer service is the worst
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Posted 5 years ago
Samsung home appliance customer service reps Don't Listen. Had a problem with my induction stove control panel - some of the functions weren't showing up. Samsung told me to shut off my circuit breaker. When that didn't work they told me to call their service co. (which I had to pay for) in the area & gave me their phone #. After 10 mins on hold, I was told this service co. Doesn't repair Induction stoves!!! I called another co.. they came out (& in less than 5 mins) told me to remove the divider shelf in my oven. Functions immediately returned! Called Samsung foe refund because they should have had that info to tell me. 'They kept telling me that my stove wasn't in warrantee (3 yrs old) even though it wasn't warrantee problem, it was a Samsung training problem. I was told the customer service dept doesn't have a mgr & all sorts bogus info. New result - no-one has the authority to implement a refund
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Posted 5 years ago
I wish I could give them 0 stars. Terrible customer service. I ordered a tablet and a few things that govwith it, and the tablet still hasn't shipped. I have contacted the 4 times, the issue has been escalated four days ago, they were supposed to conract me within a couple of days, it still hasn't happened. And the four times I contacted them, I wadted about half an hour each time without getting the issue resolved. I will definitely not buy anaything Samsung anymore. I have rarely seen such poor and unprofessional customer service.
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Posted 5 years ago
I am only giving one star because it doesn't allow you to give zero stars. Customer service rep was a total waste of time and useless. I am going back to Apple. They understand great customer service.,
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Posted 5 years ago
Samsung delivered the wrong 36" gas cooktop. When contacted them and initially spoke to a supervisor they saw in the system where they sent out the wrong product. They "stated they would correct the problem and send out a new gas cooktop". A week after we notice we hadn't received any confirmation of delivery so we called and did an inquiry. We went through countless supervisors and representatives stating they had no record of the call and we were past the 15 day return policy. THE MISTAKE WAS MADE BY SAMSUNG! Customer service (Poor) Return Process (Poor) Shipping and Delivery (Poor)
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Posted 5 years ago
The wrong item was delivered. When we opened and noticed we contacted Samsung. They said that we didn't call in the 15 day return policy. It wasn't opened until our builder was ready to install. The entire experience was awful. We have 6 SAMSUNG PHONES. WE HAVE ALL SAMSUNG KITCHEN APPLIANCES. YES WE HAVE TO KEEP THE APPLIANCES, BUT I HAVE ALREADY CONTACTED SPRINT AND VERIZON THAT WE WANT TO TRADE/ UPGRADE OUR PHONES TO APPLE PHONES. ALL OUR APPLIANCES IN OUR BASEMENT AND GUEST HOUSE THATS BEING BUILT NOW WILL NOT HAVE ANY SAMSUNG APPLIANCES/ ELECTRONICS! I WILL MAKE SURE EVERYONE THAT I COME IN CONTACT WITH WILL BE TOLD ABOUT THIS EXPERIENCE AND I WILL TRULY RECOMMEND THEM TO NEVER USE ANY SAMSUNG PRODUCTS. WORD OF MOUTH IS THE BEST NETWORK. SAMSUNG CUSTOMER SERVICE IS HORRIBLE!!! LASTLY YOU ALL KEPT MY MONEY TOO. DIDN'T EVEN HAVE THE COURTESY TO REFUND US THE DIFFERENCE IN THIS INCORRECT PRODUCT!!!
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Posted 5 years ago
I bought a 65” Samsung, definitely not built to last ,worst TV I have ever purchased ,spent over $1000 on this TV only lasted 3 years ,spoke to Samsung,did all the tests it failed all ,big white circle in the middle of the screen,they referred me to a repair center which told me the lcd screen has to be replaced which would be very costly and would not be worth the cost so keep away from Samsung ,I am in the security business and I do a lot of video surveillance systems and buy monitors frequently,I will never buy a Samsung again, low quality save your money and purchase a Sony or Panasonic ,I’ve owned both prior and each lasted over 8 years trouble free ,again Samsung makes inferior products ,never again
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Posted 5 years ago
Samsung's online store is a joke. Place a few orders in the past, none of them were shipped, all of them were cancelled with reason "exceed limit". WTF, 4 piece of SSDs is exceeding limit? OK fine. You don't want business then.
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Posted 5 years ago
Delivery/install FAIL. Given delivery day was not told install too. They were not able to do the work. Had them take the appliance with them, GIVEN NO PAPERWORK TO SHOW DELIVERY/INSTALL NOT COMPLETED AND APPLUANCE TAKEN WITH THEM. Over a week later and over 3 hrs with too many cust svc people, no credit no one doing anything to get this resolved as the delivery company who has also been told order canceled has not done their job either. Will be filing complaint with BBB.
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Posted 5 years ago
Bought a washer and dryer and have had nothing but costly problems and repairs. I have spent more in repairs than the actual cost of the units. not to mention the hassle of getting anything actually repaired...it takes weeks every time. Samsung wont stand by anything. I would never buy anything from this company ever again. Don't say you weren't warned!
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Posted 5 years ago
I just bought 2 Samsung Galaxy S20 Plus phones. They may be good in some areas but I am a Disc Jockey and play music on my computer at gigs. When I have a problem with my main computer I use my cell phone to play a song so there is no “dead air” while I reboot. The Galaxy S20 Plus does not have an aux jack and if you want to use the included headphones you have to use the charging input which means you can't charge your phone while using your headphones. In my opinion Samsung should have a recall and fix this problem. This is very frustrating. Using the headphone jack was the main reason I bought two Galaxy S20 Plus phones. They are very expensive and to me other than making phone calls they are useless. Oops! I just went to Amazon and they have an adaptor with a charger and headphone jack. I just ordered one for $20.00 but it is still frustrating that Samsung would put out a very expensive product that doesn’t even have the basics of the cheaper phones. Don't buy an S20!!!
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Posted 5 years ago
DON'T BUY A SAMSUNG ANYTHING! terrible costomer service , terrible products . I wish I read these before I got a Samsung anything ! I'm soooo done . believe me when I say I don't even want to go over all the things I went through since before Christmas and I still don't have this resolved . I had to start over every time I called and with promises each time , I'm stuck in 'groundhog day" .
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Posted 5 years ago
Poor Samsung order services.I pre-ordered Samsung S20 plus which i did received on time but did not receive the case. its about 3 weeks now and have still have not receive the case.how can i use Phone worth of $1400 without a case? Very Poor service i like Samsung but hate the order and they delays.
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Posted 5 years ago
Do not buy from Samsung! They have terrible customer service and will not return items they ship to you damaged. They shipped me a $3,500 tv with a cracked screen and then told me they would not return it because I waited 34 days to take it out of the box. They never told me the return period an d that I should check the product upon receipt. Their customers service in dealing with this was terrible!
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Posted 5 years ago
Purchased a new refrigerator in August. Six repairs and compressor died. We have been without a refrigerator for a month. No end in sight. Don’t buy Samsung.
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Posted 5 years ago
I bought a samsung smart watch active not even a year ago there suppose to replace the watch been without my watch for 2 months still no watch. They have no answer when in going to get a new one. Samsung will take your money but dont want to give you a working watch. The worse customer service I've ever had. Dont but a watch from them. If you go get a warranty else where. Will not buy another watch from them
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Posted 5 years ago
Samsung is rated 1.2 based on 4,722 reviews