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Samsung Reviews

1.2 Rating 4,744 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,744 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
Purchased the new device twice at samsung.com it mentioned that come with the 4 months YouTube Add-free promotion.They lie ,you will never get it.POOR CUSTOMER SUPPORT!!!
Helpful Report
Posted 5 years ago
13th of march I bought a s20+ . 16th march I gv it to service centre 4 times I went to service centre..till not solved. 25th I submitted full box ,tht time they said with in 10 days u ll get ..but on 31st one prsn called me and said its need 10 days...!!!!!! I told him on 25th I submitted full box. And he said tomrrw I ll call u...did not get any call.I dont knw wht to do... Who will compenset for that... very bad service..
Helpful Report
Posted 5 years ago
Bought a RF28HMEDBSR refrigerator in 2015 from Lowe’s had nothing but problems with the ice maker since I bought it with absolutely no help from Samsung will never buy any of their products again....consumers beware Samsung will NOT stand behind their products
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Posted 5 years ago
All samsung products I have gotten stop working. At this point I feel like I should get compensated for all the money I have wasted on their products. Everything I get stops working right about 3 months after I get it and it's only sansung products. Can't get my money back from anything because they either "lost" my warenty info or they say I never got it when I know i didn't pay extra for nothing. This company is just a scam for money!!
Helpful Report
Posted 5 years ago
Worst experience I ever seen, only for replacement of headset ,team said to get same mobile and mobile data will be lost anta. So my concern for headset replacement that too in warranty is it necessary to delete entire data???? Pls don't play with the customer. I had a very bad experience with samsung.
Helpful Report
Posted 5 years ago
Our Samsung dryer started having problems after 1 year of purchase. I called Samsung and they said it needed repair. Why would a 1year old dryer fail to work properly? Faulty parts, poor workmanship, cheap construction. Samsung has no pride in their work. If Samsung had honor they would make good appliances. I will never buy Samsung again! I will tell everyone I know to never buy Samsung! This is the first time I didn’t buy Kenmore and I regret not buying Kenmore. Please do not buy Samsung appliances. They are junk and Samsung has no honor. They take your money and sell you very low quality junk. Never buy Samsung appliances. I know I won’t!
Helpful Report
Posted 5 years ago
The first time I contacted support (online chat), they sent a link to the first youtube video that pops up when you do a basic google search of the problem I described. I'd already tried everything in the video myself the day before. They said they couldn't do anything else and gave me the number to call. So I called the number, and was immediately told the only option is to take the phone to an in-person shop, nothing they could suggest remotely. Eventually I was advised to do a factory reset, which lost me all of my data without fixing the boot loop. Now I'm currently going down a new rabbit hole to get this 4 month old, $1000 galaxy S10 replaced under its warranty.... so far I've been referred back and forth between two apparently different online chat service teams. I would not recommend Samsung to a friend after this hassle.
Helpful Report
Posted 5 years ago
Fix your products all of them suck I had a Samsung phone and it was good for awhile until one day the battery would die in a second my phone will have 100 percent battery and then it reset and it has 6 percent like wtf fix your products battery life.I knew apple was always better even though it’s expensive they will last years. Samsung suck and you should get a different brand
Helpful Report
Posted 5 years ago
I purchased a Samsung RF28HMEDBSR at Lowes in 2015 paid $3000.00 for it and we have ad ongoing problems with the icemaker since we bought it. I bought extended warranty they worked on it to no avail, called Samsung they sent someone out and were the ice would get so clogged it damaged the case and they said they couldn't help me because I damaged it, well that was their out not to help me on it...…..Beware do not purchase Samsung they will not help you out and they do not stand by their faulty products. They left me completely out in the cold and I also bought their Dishwasher, Range, Microwave and TV.
Helpful Report
Posted 5 years ago
Crappy A320 phone drops calls. Dials international calls even when its domestic. And nothing samsung can do about it but make excuses. Also drop internet. Never get this phone. Customer service tried to convince me it's okay in the dialing feature to call international calls with +1 in front of a number I call . Awful phone
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Posted 5 years ago
2 month old Samsung S10 has horrible battery life. Takes forever to get through to customer service. Hasn't worked right since day 1, have reset to factory settings, done diagnostics over the phone. Told me I could send in to have battery checked but it's the only phone I have. They need to send me a new phone while it is under warranty and quit jacking me around. No service centers anywhere in MO. Tried to take to one in FL while I am at my daughters but have to leave phone for 3 days and refuse to do that. Don't buy a Samsung S10. Have tried calling them twice today, had them put me in call back list, when they call they can't hear me and I can't hear them. I repeat don't buy a Samsung S10. Battery life is way less than my previous cheap Moto Z Droid.
Helpful Report
Posted 5 years ago
I have a washer that is less than a year old that is still under full warranty. It broke (not spinning) about 6 weeks ago. I have had 5 different service repairmen out here to fix this and it is still giving errors and won't complete a cycle. I've been on the phone with them over 10 times, dozens of emails, I've been told after 2 completed repairs and if it wasn't fixed they would replace it. Not true. I just got off the phone - now twice denied for a replacement. Do not buy Samsung appliances - and also I've been told do not buy appliances anywhere except Best Buy. With Best Buy - if the appliance breaks within warranty - they will take it back and manage the customer service - or so I've been told.
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Posted 5 years ago
Worst customer service I've ever experienced
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Posted 5 years ago
Awful communication, took a month and multiple emails to get a refund On a faulty product, phone calls are useless as no one understands what is being said and you will be sent round in circles oh and be prepared to give all your details, multiple times to multiple people........really bad experience I would not recommend Samsung at all
Helpful Report
Posted 5 years ago
Thought I was doing myself a service by getting a second Samsung 4K LED tv. Big mistake! Within a couple months the remote was dead. Not as in dead and I needed new batteries but dead as in will never work again. Second Samsung remote I bought didn’t even send out IR signals and was dead on arrival. So I sold it and will never buy another Samsung even If they made the life saving medication I needed. They can eat sh*t the greedy f*cks. Giving us a 50 cent remote when they expect you to spend $1000 and up on a tv. Stop giving yourself a bonus or even a paycheck until you get your sh*t together
Helpful Report
Posted 5 years ago
Samsung TV support is an absolute joke! Called this morning. The message was unusual wait time, yep. Will call back in 2 and 1/2 hours. NOPE. Have tried to call back. Get nowhere! Tried text support. Told them the program and they stopped texting back. There is a question in this survey, "how long did the company reply to your queries"? NEVER!! This must be the worst company I have ever dealt with in my life. I will NEVER buy another product from Samsung.
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Posted 5 years ago
Samsung stop playing fcuking marketing game when one new brand of yours come u slow your old models listen we care u that's why we purchase your product but slowing down device is heck that's why apple better than yours suits u right of u even fall from market . Come on man my note 9 was doing fine before update and after update u sucked my phone for your sake come on dont play that marketing games many samsung users know that u slow down previous models inorder to better your coming generation phone shame on you and even if you read it I will be glad
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Posted 5 years ago
Bought the note 10 plus, was great for about 1 1/2 months before having all types of problems. Battery lasts half a day, Samsung updates take customer favorites away and their phones switch your settings randomly. Customer service is some of the worst I've ever dealt with. I've been a samsung customer for 15 years + but after this expierence with their phone I will be switching to Apple. Very disappointing.
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Posted 5 years ago
Terrible customer service. Purchased a S20 ultra it doesn't automatically download Google app updates. They want me to drive to an authorized Samsung place or mail my phone and wait 10 days with no phone.
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Posted 5 years ago
Bought the new 2020 Qled 4k 75inch TV Q70t model, cost an arm and a leg, literally at $3700 cdn. Start up tv only to see dead pixel line on top corner about 3inchs. Tried calling support but calls kept dropping. Used live chat and they said option to either return and pay for shipping expenses or use smart care pro live chat. I can't return since the TV is only available in the US not Canada and the borders have been shut down for the coronovirus. The later option did not work samsung site did not kept showing me the error call support banner. The 1-800-SAMSUNG number would ring and ring only to be dropped. The online chat support tried to help but out of her hand really. Just a big disappointment, Samsung won't be sticking around in the future if this keeps up. As of now I'm told to try the online chat and phone again due to possible "technical error" on the site, what a joke of a company.
Helpful Report
Posted 5 years ago
Samsung is rated 1.2 based on 4,744 reviews