Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 3rd September 2025

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482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a otr microwave. Got delivery date which I find out when they are on the way they are also installing. I didnt have things cleared out as needed. They never got the old one out after rocking it back and forth. Never got new one in, had them take it with them...NO PAPERWORK AT ALL FOR ME! I was given nothing as they had nothing for the delivery, just gotta take them at their word. Over 2 hours - mostly on hold or repeating my name and address to countless cust serv reps and cant even get confirmation that the order is cancelled to get a refund. Oh, and cust serv doesn't even know they do install. Nice. Another completely segmented company where no one has the slightest bit of knowledge on company and their services. Horrible.”

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Posted 6 years ago

“The worst product and service, bought TV last December and in 2 months would not turn on, had to unplug then plug in to work, and their customer service said their policy is to fix it not take back. Paid for a new TV and they won’t take responsibility for their problem.”

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Posted 6 years ago

“Buyer beware - Don’t buy samsung! Purchased brand new 65” high def tv for $2500. 13 months later it had a red line through the middle. Samsung would not cover it as the warranty expired. By By Samsung- Hello LG!!!”

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Posted 6 years ago

“My son bought a VR headset in December 2019. The headset did not work so he sent it back to be repaired. It is now March and he has called several times (~8) and every person we talk to says it's another department and transfers us. At this point he just wants a refund but again, we keep being told that's another department and transferred. This is an extremely unethical company that will give you the run around until you give up and keep your money and merchandise. We will not ever be buying a Samsung product again.”

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Posted 6 years ago

“All five knobs on a two-year-old gas range have broken, including the one replacement they magnanimously sent me for free. Poorly designed, should have been recalled, but they won't do anything to fix the problem accept refer you to a parts dealer who will send you replacement defective knows at $90 a piece. I will never buy another Samsung product.”

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Posted 6 years ago

“We went to Best buy in fort collins, CO. The young Samsung employee was so helpful, knowledgeable, and polite. His name was Sesugh Solomon. He helped us decide on Samsung earbuds + and the Samsung watch. I give his customer service a 10 out of 10. Thank you. The prices and quality were great.”

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Posted 6 years ago

“Long story short. My phone ONE PLUS 7 PRO is in service at the moment. So I opened my bed side drawer and get out my old samsung grand prime phone. I do not want to waste my time to setup the phone so I just press a factory reset to clear all data. I planned to use this just a simple phone, i do not want to install anything. I put my sim card in the phone and it is asking me about a GOOGLE ACCOUNT. Which i do not want to use it. I do not need GOOGLE or facebook on this phone and I already have no idea which account was on the phone earlier. So after factory reset I realize I can not use the phone as a phone without login to GOOGLE ACCOUNT. I asked samsung support what to do now? This was the out come: This is a Google security feature and cannot be cancelled unless you are able to remove the Google account before resetting. So this means GOOGLE TAKE POWER OVER samsung. Without GOOGLE ACCOUNT OR CONTROL you are not able to use you own phone as a phone. I would like to know what law says about all of this. samsung factory installed a third party software on every device which can make your device completly unusable. GOOGLE FACTORY PROTECTION LOCK. BIG GOOGLE TAKE CONTROLL OVER YOU and tiny samsung. WHAT A SHAME IS THIS FOR tiny samsung. What a joke is samsung?”

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Posted 6 years ago

“I purchased a Samsung appliance package. Six appliances and three of them have gone out in a year. The refrigerator was DOA out of the box, the microwave went out a month later and before a year the dishwasher burned up. I buy 3 sets of appliances a year for investment property and I need reliability not headaches. First and last time I buy Samsung.”

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Posted 6 years ago

“As a repair technician who works on Samsung/LG products. I wouldn’t recommend any Samsung/LG appliances to not a single person. High dollar parts/appliances for mediocre performance. Parts go obsolete after couple of years..Older appliances surpass lifespan of Samsung/LG appliances by 3/4 times and cost a quarter of the price you pay for Samsung products.”

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Posted 6 years ago

“Im asking a help but the person who supposed to help me did nothing he left me in the middle of our convo its useless”

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Posted 6 years ago

“Bought a Samsung washing machine still under warranty. Have had 2 service calls both of which have called Samsung because they agreed there was an issue that the water temperature does not correlate with the temperature on the machine. Samsung will not stand behind their machine. I am left with a machine that dispenses cold water when it should be hot, hot water when it should be cold and never warm water at all. I am frustrated beyond belief. I burnt my hand on the cold water cycle because it dispensed hot water on the delicate/cold water cycle and I have spent more time, energy, and phone calls on this issue then I have ever spent on any issue in the 35 years that I have lived in this house. Take my advice and NEVER EVER buy a Samsung product. After researching,unfortunately after I bought the product, I have found that I am not alone with this issue. I had no intention on buying a Samsung product but I when I went to Home Depot the sales person convinced me to buy it. I think they are aware that it is a faulty product and are just trying to unload them.”

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Posted 6 years ago

“Samsung support is a NIGHTMARE. I wish I could give a zero. I bought a gas dryer. Not even 2 months old. We have only used it a few times and noticed that the front glass on the front of the dryer drum was cracked. Called Samsung and they told me that I would have to pay for the door at 300.00 I will never buy another Samsung product again, they are a Customer No Service Company. Shame on them in my opinion.. they appear not to care!1 Worst costumer service. i own 5 samsung tv's and washer and dryer need to find a different brand too bad they are so bad of a company.”

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Posted 6 years ago

“Samsung support is a NIGHTMARE. Tried ordering a replacement handle that fell off our new refrigerator/freezer. Each time I called asking when the replacement handle will be shipped, I was told the handle was sent BACK to the parts dept for some unknown reason, but now they would be able to ship it. This call repeated itself every few weeks with the same response by customer support. Tried to call corporate for help, but they just forwarded me to the same useless 1-800 number that continuously tells me the same excuse. Do NOT buy ANYTHING Samsung if you expect ANY customer support, be warned.”

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Posted 6 years ago

“Trash TV that failed after 3 months. 75 inches that was installed on the wall when it arrived. Customer service said they had to have the model number and serial number before they could do anything. Guess where the serial number is? Back of the TV hanging on the wall. Impossible to get to without having someone take the TV down. Samsung doesn't pay for that! Sorry excuse for a electronics company.”

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Posted 6 years ago

“There is a tech issue with samsung.com and instead of finding an actually solution I was told to try the site in a day or two, to use a different card, that it was my fault for putting info in incorrectly. I tried twice to process the payment and both times the funds were withdrawn from my bank (which means that the information I entered was correct or the payments wouldn't have processed at all) and then Samsung cancelled my order twice and refunded the orders. I spent an hour on the phone with a rep and 3 hours total trying to resolve the issue without any progress at all. I went to best buy used the same card and was able to complete the transaction without any problems. I am extremely frustrated with the inability to help that I received from samsung and very annoyed that I missed out on promotional gifts because the samsung.com systems was faulty and no one wanted to hear that. I don't think I'll ever go through Samsung directly for any future needs.”

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Posted 6 years ago

“Don't buy a Samsung Smart watch! Less than a year after getting it the heart monitor sensor fell off. Apparently it's a problem a lot of people are having. Now, a week after the one year warranty expired, the watch is completely dead and will not charge. What a waste of money! Samsung's customer service told me that I need to complain to Costco where we bought it. That makes no sense. Samsung needs to stand behind their products. The watch should not fall apart within a year and definitely should not become a paper weight shortly thereafter. Save your money and invest in any other watch but Samsung. So much for my Valentine's Day gift”

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Posted 6 years ago

“I wish I could give a zero. I have a gas dryer. Not a year old. Never dries clothing even when eco is disabled etc etc. Belt broke in November. Belt broke again today. Disconnect THREE times from customer service. Told I need three repair calls within one year to get a replacement. Oh my goodness. Worst costumer service.”

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Posted 6 years ago

“Worst customer experience ever. Received a sound at with missing parts. It is now February 21st. 7 calls and 6 promises of parts being sent I have nothing”

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Posted 6 years ago

“We bought a Samsung refrigerator. We have had six service calls since our purchase in August. The latest is the compressor failure. After a week of waiting for this to be replaced they said they don't have the replacement part and don't know when they will get it. They have agreed to replace it but now say it takes 4 or more days for approval. We have been without a refrigerator for two weeks with no sign of resolution. Don't buy anything from Samsung.”

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Posted 6 years ago

“I can't pick up my phone w/o inadvertently giving it a command. It's so frustrating that I'm changing back to Apple.”

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Posted 6 years ago

Samsung is rated 1.3 based on 4,614 reviews