Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,609 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

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Metrics

1.2

Based on 4,609 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 12th August 2025

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

Kf799345

Donald C Smith

477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give no stars I would. Do Not Buy a Samsung TV! We purchased a 65" Smart Samsung TV in August at Costco. We brought it home and our daughter hooked up new Bose sound bar and some streaming channels. She thought the HDMI 1 port wasnt working. We were at summer home for 2 months. Came back and ordered cable in October. When box came it wouldn't work got a cable tech to come out and he concluded HDMI 1 port wasn't working. By that time our 90 days return with Costco was not valid. Also turning TV off wouldn't last, it would turn back on by itself would try 10 times to no end. So, had to call Costco concierge and finally after 2 hours got same conclusion that HDMI 1 port wasn't working. Had to connect me to Samsung to get tech come out. They wanted to put in new port on brand new TV instead of giving us another TV!! She also said if tech found that port didnt need to be replaced we would be paying Tech. Unbelievable!!! Local Tech was supposed to call in 2 days to set up appt. After 2 1/2 days and no call we went back to Costco. After 2 hours there talking to the manager, we received a call from the local tech. He is Not doing work on Samsung TV's anymore because he is not getting paid for his work by Samsung. A huge International company is not paying their bills !!! What does that say?? I spent a total of at least 8 hours either on phone or w cable tech. Do not buy Samsung.”

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Posted 5 years ago

“Please do not purchase any Samsung kitchen appliances. My refrigerator door bins and crisper bins started cracking and falling apart while it was still under warranty and I had them replaced. By the time the warranty ended they were cracking again but Samsung would not replace them. I had to pay to replace them. My previous refrigerator was 11 years old when I replaced it and I never had to replace the bins.”

Helpful Report

Posted 5 years ago

“We bought a Samsung stove at World Wide Furniture and within just a few days of usage the bottom layer of the glass top of the stove started to peel away from the inside. I immediately contacted Samsung and I had to comply to all their stringent demands for a huge amount of information as well as sending documenting photos. We were then refused the visit of a repair technician on the grounds that the glass top of the stove was not covered under the one year warranty !! In other words, be prepared to accept that Samsung thinks that it is all right to sell shoddy merchandise and refuse to take any responsibility for it. We have told everyone in our entourage about this to warn people off from purchasing Samsung goods. And another word of caution : World Wide Furniture also does not stand behind what they sell and they have refused to replace this new defective stove.....”

Helpful Report

Posted 5 years ago

“We purchased a Samsung gas dryer. The delivery company never showed up on the scheduled delivery date. We contacted them and rescheduled for a week later. In hindsight we wish that we had cancelled the delivery. They came a week later without the supplies to install the dryer and placed the dryer in our laundry room with a promise to return the next day to install it. We received no call from Samsung or the install/delivery service they contracted with the following day and by mid-day we began to call both Samsung and the delivery company. We finally received a call at 1PM from the installer informing us that he would come at 3PM. He offered no other time option as it was his day off and he was annoyed that he would have to travel to our home to do the install. Nevertheless, he arrived shortly after 3PM. He tinkered with our new dryer and then informed me that he forgot to bring an exhaust vent so the dryer install could not be completed. We began to search for a Samsung dryer vent that we could purchase locally and install ourselves. We called Samsung for advise on the suggested/correct exhaust vent. The representative informed me that we could not use anything but a specific Samsung vent kit (which the installer should have received with the dryer) and any other vent would not be suitable. I was told that Samsung would contact the installer and rectify the situation in a request for them to install the correct vent. To date we still don't know which vent to purchase as Samsung has not been able to supply that information despite numerous attempts to receive it. The install company called us to inform us that the vent was not specific to Samsung, claiming that the Samsung rep was incorrect. He promised initially to come to correct the situation tomorrow but later said that it may take until Friday to get us a working dryer. We still do not know which vent is correct and if the Samsung rep or the installer is correct in regard to the type of exhaust vent. When I completed my final call after spending the bulk of my day on the phone trying to rectify the situation, I realized that there was gas coming out of my laundry room. It had been a few hours since the installed had installed the gas line. I wondered if there might be some residual gas from when he was installing the line. The smell got more evident. I called the emergency in to my gas company. They came out immediately to discover that we had a leak coming from the newly installed dryer. The house was cleared of people and pets and windows left open so as to more quickly remove the gas. The leak was detected. It came from the failure of the installer to tighten the gas line at one end allowing gas to freely flow into our home. Dealing with Samsung has been an absolute nightmare.”

Helpful Report

Posted 5 years ago

“My washing machine is 4 years old and started making grinding noise. I made repeated phone calls for customer support only to be told my washer had been recalled. Ok but they never notified me. I sent in warranty card when I bought it so they have my info. Oh but now they want a receipt AND a removed serial decal AND a picture of a cut power cord. Yep, they actually tell you to cut the cord, After numerous phone calls over 7 days and not once being able to speak to a person that spoke and understood English, they call to say repairman would come. RepIr guy says bearings are probably bad but he has no way to check because power cord is gone!! Further, he says to replace cord & bearings would cost as much as new washer. Whoever in their right mind would tell you to cut a power cord? If a repairman wants to cut it and provide a new washer, fine - BUT not before repairman even comes, I will never buy another Samsung product.”

Helpful Report

Posted 5 years ago

“In this instance my complaint isn't about the items which are so far working fine, We bought a TV and soundbar on the basis that the soundbars was half price when we bought the two. Great a saving of £350. The catch was you had to apply for cash back after purchase. No problem! how hard can it be well it turns out quite difficult, be prepared you will need half an hour photos of your receipts and if I remember correctly serial no. etc (take them off the box rather than the item itself its easier)I did all this and sent it off Now i admit to a school girl error on my part in that I didn't look for and therefore probably didn't receive a confirmation email. On the promotion form it said you will receive your cashback within 30 days, well after 30 days no money so I emailed them A week later I had an email saying they hadn't received my application. OK so obviously something has gone wrong. I phoned them up yes they could see I had made an application but I hadn't filled in something correctly (couldn't say what) so it had not gone through. Apparently if you read all the terms and conditions there is a clause saying that if you don't receive a confirmation email you have 7 days to contact them. I like the vast majority of people don't read the full terms and conditions just relying on presumably the most important ones on the leaflet. Anyway as a result of this the promotion had now lapsed for me (you have to apply within 30 days of purchase) Let my experience be a warning to you all,DON'T make the mistakes i have made. It is very frustrating and leaves a bad taste in the mouth regarding SAMSUNG. I have been in customer facing jobs myself and this would cost them nothing to put right. And certainly any company I have worked for would see this as a genuine error by the customer and put it right”

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Posted 5 years ago

“Never have a had such a poor (lots of other words available) experience with a consumer company I purchased a UHD TV.....has a defective remote....made 4 phone calls asking if I would like a call back so I didn't have to wait online for the next available agent..sic.......still waiting🙁.....finally decided to try the remote support feature.....no better .....after 64 questions ..some same ones different ways...they disconnected me while trying escalate my problem to the advanced technical team....did I tell you it was a defective remote Shame on me but I tried again....same experience but this time the issue was resolved with only 63 questions......I am getting a new remote....coming from South Korea....will have in 14 days.....I hope nothing happens in the north that would interfere with my shipment In short their customer service SUCKS Thanks for reading”

Helpful Report

Posted 5 years ago

“Flase advertising big time. 439$ for an unlocked cell and by the time u check out hikes to $657. Utterly horrible horrible customer service. Have no no clue that such an error is floating out there. Really?”

Helpful Report

Posted 5 years ago

“Purchased a Samsung fridge 5 years ago and at the time had the fridge repaired twice under warranty and finally replaced within the first 3 years with the same model which was a mistake.Exactly 2 years on the exact same issue is happening with the replacement fridge which is leaking water into the fresh produce draw.our Samsung dishwasher has stopped working long ago and needs to be repaired.. DO Not buy the brand unless you willing to replace or repair your purchase every 2 years or I should say as soon as it runs out of warranty..I suppose they really don’t care about all these negative reviews.. they got our hard earned cash in their pocket and will continue to sell faulty products to other customers world wide and get away with it..”

Helpful Report

Posted 5 years ago

“Our Samsung washer does not adjust the water level based on the load size! I get the same, few pints of water, for a tubfull of bedclothes as I get when i wash a small load of under wear! If I do have a large load of towels, it's the same scant amount of water! How clean can our clothes get, with such a pitiful amount of water? It is just rearranging the dirt in our clothes! The tub itself is enormous, allowing for large loads, which makes no sense at all, considering the size of the tub (filled half full of towels, etc.) Is given such a relatively small dribble of water, the same amount a sane person would use to wash and rinse a half dozen underpants! In order to get my clothes properly washed and rinsed, I have to stop the machine before each wash and rinse cycle once it starts. Then, I have to run back and forth with buckets full of water to cover the clothes in order to wash and rinse them. I have to plan way ahead, when I do laundry, thanks to Samsung, because of all the extra time and work of hauling water. I am 75 yrs old. I haven't had to work this hard doing laundry, since I was a kid, when we had an outside hand pump, that had to be primed first, then pumped the handle up and down to fill buckets to pour into a big boiler that sat atop our wood-stove. After heating the water, we'd fill the wringer-washer 1-2 full of cold, then 1/2 full of hot water. We'd add detergent and run the machine to dissolve it, then add clothes. We filled two huge washtubs with cold water (again from the outside pump) for rinsing twice, wringing the clothes out before each rinse. That was back in the late 40s, early 50s. This is 2019, 70 years later and this is an improvement. But . . .in 70 years, I would think Samsung engineers could do better than this. All the extra work is most definitely not worth the extra effort or extra price to own a Samsung washer. In addition, your engineers made the adjitator-free washer too deep. In order to remove clothes from the bottom of the washer, I have to practically stand on my head to reach them. I'm 5'5." Not everyone who does laundry is 6'8!" What the heck are your engineers thinking when they design washers? They definitely are not thinking of the ergonomics of what they design, that's for darn sure! The only thing that could make this machine more miserable, is if I had ordered a pedestal with it! Poor design all around. You really earn 0 stars! Wish that was a choice. Unfortunately, it's not.”

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Posted 5 years ago

“The worst customer service that you can imagine, probably wouldn't shop at Samsung again. It's terrible!”

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Posted 5 years ago

“My Samsung mobile j6 galaxy suddenly stopped charging . Purchased on 6 th January of 2019. Shows the display when connected to the charger but doesn't continue charging . With that problem I went to the service centre in vallur kottam Chennai service centre .had very bad experience The moment they took the phone one ms pavithra with out even checking properly told circuit has to be replaced once opened since it had mild crack so display will break so display also so totally it will cost 10000. Better buy new mobile. I was surprised by their communication and told them that it's under warranty how can you say that then she went and called Mr Karthik service manager and he told eventhough one and half an hour time was there to closing time told me to come the next day to check what is the problem. Next day I went after calling Samsung help iine and took particular time and seeing me they behaved in a very irritating manner took the mobile inside and made me wait for at least 1 and half an hour and half an hour to take the mobile totally 2 hours and end comes and tell the same story they told previously like circuit and display both doesn't come under warranty. My point is when circuit doesn't come under warranty then what for you are giving warranty for ? And they made me sign by force by filling a form which they themselves tucked under no warrant and insisted like goons if sign only I can take my mobile back. Dear customers Please be aware the service warranty provided by Samsung is like cheating customers and they give the same reply to every customer the same only. So pls dont buy Samsung mobile if you buy understand warranty terms they manipulate according to their convenience . Atleast I decided to file in consumer court .let me see whether I will win . But never buy Samsung products in future”

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Posted 5 years ago

“Samsung offered a google play card with the purchase of tv. The card would not activate so I contacted them. I called the support number they in turn transferred the info to a support team. They contacted me wanting a snapshot of the issue. I submitted it and they verified they received it. It has been 2 weeks since I initially contacted them. I have requested an update but no answer. I think this is a ploy to get you to purchase their items and then they do not fulfill their obligation.”

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Posted 5 years ago

“Samsung gave the recall technician the wrong address, so they missed my recall appointment. After 3 hours on the phone with 6 different people, no one had apologized or taken ownership of the mistake, and no one was able to do the recall work required for the warranty before I could do my repair. Absolutely terrible customer service, terrible hold music, and I'm buying myself a new washing machine...you can bet your ass it's not going to be a Samsung!”

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Posted 5 years ago

“Keep having to reset icemaker, and it is very slow and loud. Ice builds up in back of refrigerator. Have to remove everything, plus shelves, remove back panel, and use a blow dryer on hot to remove ice. What a pain. Takes about an hour,nevery three months.”

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Posted 5 years ago

“I TRIED TO BUY TWO PHONES FROM SAMSUNG. After 3+ hours on the phone, with a "live person" Chat customer srvice representative, going on their website, I was disconnected after being on hold for over 30 min. I got cut off 3x's from the Chat room in the middle of explaining my challenge in TRYING TO BUY TWO PHONES FROM THEM. I have 3 ticket numbers, two website addresses and a link for customer servivce Just when i thought the the customer service couldn't get any worse. I completed an online service trouble shooting response form with screen shots of the trouble I was having PLACING AN ORDER FOR THEIR PRODUCT, only to find out that the "submit" button to send the response had been blocked. No way to transmit the screen shot and trouble shooting message. BUYER BE WARE. I can only imagine what to expect from customer service if you do purchase a product directly from Samsung. Time for a new phone, certainly not a Samsung product.”

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Posted 5 years ago

“If I could give Samsung no stars I would, but I have to give them 1 star to write this review. Our refrigerators freezer went out over 2 weeks ago. We contacted Samsung and after a several day wait we were given a 12pm-5pm window for a repair tech to come out. At 530pm the tech showed up. It was a DISH repair tech. He checked all the electrical components. He was a excellent tech. He found the problem, it was with the "sealed system" and he wasn't qualified to work it. He contacted Samsung and we were told Samsung would contact us within 24-48 hours. A full 7 days later I called and our ticket was cancelled because they could find anyone to fix our refrigerator. So if Samsung can't fix it they cancel your ticket and hope you go away. I don't know how a company can get away with this behavior. I see that this is not the first time for this type of complaint. Sounds like a class action lawsuit waiting to happen.”

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Posted 5 years ago

“Unfortunately I didn't read reviews on Samsung products until after I purchased my defective tv from Costco. Within months the TV screen and sound stopped working suddenly. We went through the costco concierge service and was directed to Samsung telephone support which was a nightmare. I had to try to understand a man who was obviously working at a very loud call centre and he made me jump through the same hoops as the costco concierge and of course it didn't work. So now it goes to a local service support and I have to wait up to a week for someone to call to make an appointment and take time off work. And now that I've read other reviews on samsung tv's I've found out that this is a common problem so obviously it is a flawed product!! And Samsung will look for any reason not to honour their warranty. I have an extended warranty through Costco that doesn't kick in until the SECOND year. Save yourself the pain and DON'T BUY SAMSUNG.”

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Posted 5 years ago

“Samsung has everything I need in a phone. It's not too complicated to handle, the camera quality is good, I can text and call, the perormance is amazing, the battery life is excellent, the emojis are cute and the price is good. I've had my Samsung s9 for a good 4 months and so far I haven't experienced any setbacks or flaws in design. Since I am only 12 years old, the only thing that I would love for Samsung to do is change their heart emojis because they're too stubby and fat and just not cute. Perhaps try to make them taller and elegant like the Apple hearts?”

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Posted 5 years ago

“I bought a Samsung refrigerator model number RF263BEAEWW/AA two years ago. As soon as the warranty expired after 12 months it started malfunctioning. Leaking smelly water inside and when I checked i found out that there are ices in the back and started melting. I called Samsung and did not do anything so I paid out of my pocket and fixed the leak. It came back after couple of months and the service company mentioned that it is the problem with all Samsung refrigerators. So I called Samsung again and they did not even care. I found out that there is lawsuit going on for the same issue. I will file my complain with them. BUT I will never buy any Samsung product anymore because this company is careless about their customers.”

Helpful Report

Posted 5 years ago

Samsung is rated 1.2 based on 4,609 reviews