Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

“Worst ever sale customer service has been seen in Samsung appliances. I purchased gas cooking range. After few months, within warranty period, the burners start giving trouble. I complained about it and they refused to repair it on the ground that it is not covered under warranty period. Their attitude had been worst. I recommend not to purchase Samsung appliances, otherwise will face same fateas I have faced.”

Helpful Report

Posted 5 years ago

“BEWARE, BAIT AND SWITCH! So, I dropped my S4 Galaxy Tablet Nov 18' and I've been using it for a year and 2 months with cracked screen down in the corner. Finally, I decided to go without it for a couple weeks to get it repaired. I called the Samsung repair center and had an extended conversation how I know that it's ONLY THE TOUCH SCREEN and how I had other repair centers examine it and their techs all agreed. Plus, I know because I AM a diagnostic technician myself. They gave me a repair ticket and were even nice enough to send a UPS calltag. He also gave me a quote of $107.17. One week after shipping it out, they called me telling me that they had to also replace the LCD screen as well because their diagnostic technician said so. I had an extended conversation about how I KNOW that the LCD is fine and how they quoted me the $107.17 and they could do that. Then, the person on the phone stated, "OUR POLICY IS ALL OR NOTHING!". I stated that this was not the conversation that I had before sending it in. They then told me that I was refunded that $107.17 last week. So, I'm assuming that they KNEW last week and waited to call to tell me this week as well. Now they're telling me that it's $268.00! What poor, misleading service. All of my products are Samsung now, I believe that it's time to find another manufacturer for ALL of my future technology purchases. Too bad for them because I need a new stove, refrigerator, larger TV and phone.”

Helpful Report

Posted 5 years ago

“Connected the chat to get information on how to get my freezer repaired. Ice maker and one pantry piece. It took a long long time to go through the question and answer process. They transferred me to what I think it as a third party care service who apart of wasting my time doing nothing they ended up the chat without any reason or prior notice. Just wanted to get advice. Call a service repair? Ok. Give the number. Just as simple as such.Samsumg should just save the money of keeping a chat service that is not able to provide value added.”

Helpful Report

Posted 5 years ago

“I have NEVER dealt with such poor customer service, as I have from Samsung for the past month. I received a Samsung active 2 watch for Christmas, less than a month later the charger did not charge. I went back to the Best Buy, So my husband had ordered it from. They said I was past the 15 days. , said I would have to notify Samsung. I called Samsung told them of my defective charger. the technician told me that they would send me a new one. I could throw away that one. I sent pictures of my receipt showing proof of purchase. One month later, at least 10 calls to Samsung being lied to over and over again. I still have no charger Very disappointed custmer, Cindy”

Helpful Report

Posted 5 years ago

“I talked to the Samsung representative about the remote for the TV that I had purchased 1 year and 2 months back, which was 2 months over the warranty period. In the beginning of the conversation they agreed to send me replacement remote. The customer service representative and his manager took the receipt, but at the end they denied to provide me a replacement remote after wasting more than 1 hour of my time.”

Helpful Report

Posted 5 years ago

“WORST customer service i have ever had to deal with. they havent got a clue what they are doing and after 2 months i am still awaiting my refund even after receiving 4 emails to say that it was being processed! dont buy from them directly avoid!!! 0 stars”

Helpful Report

Posted 5 years ago

“**BUYER BEWARE**Actually 0 stars, but that was not an option. I purchased a Gas range model NX58M9420S, the knobs for the stove top burners are all stripped out. The knob itself is fine they used cheap plastic for a sleeve that's fits in the knob and is not sold separately. To replace the entire knob is $62 PER KNOB! THATVIS ALMOST $400 FOR THE SET! THATBWILL BE OUR LAST DAMSUNG PURCHASE! !!BUYER BEWARE!!”

Helpful Report

Posted 5 years ago

“I recd a call from samsung today and she then arranged remote viewing setup. However, the funny thing was that samsung remote viewing app wasn't showing smartview screen to the technician. So the app that is in question smart view that's not working and samsungs own viewing app is not working. On top of that i was asked to give you the feedback of both the incidents. If the customers have to do r&d for samsung that what is samsung doing? I am not on your payroll to highlight your mess. I was told that i should be receiving a call to find some alternative solution. No calls were received. Nobody can cast . You buy 1000gbp phone and Samsung will block your id instead of support, will send damaged updates and in the name of support they will ask you to send your feedback as if y. Worst product support https://us.community.samsung.com/t5/Beta-Feedback/Galaxy-S10e-update-broke-Smartview-Mirroring-w-Sony-Bravia/td-p/1039723 https://uk.trustpilot.com/review/www.samsung.com/uk Since one month the update is iinstalled and they have damaged the mirroring function”

Helpful Report

Posted 5 years ago

“Never purchasing another SAMSUNG TV or product period. We purchased a 55”tv from Sams club in October. Noticed a few days ago that screen is messed up. Contacted Samsung and they sent a technician out who took pictures. We got a call back advising us that they will not fix our replace the tv and that we damaged the tv. I am beyond frustrated and upset. I have 2 more Samsung tv’s including all appliances in my home. and this is how they treat a customer. Unbelievable!!! 😡😡I called back to complain and spoke to a manager and she told me that I am basically wasting my time complaining and that they will not do anything. This is totally unacceptable!! 😡🤬”

Helpful Report

Posted 5 years ago

“I bought Samsung's gas over range, after deleveraging I find out missing parts, I call reporting the missing parts since the 18th of January, then they told me they will ship the missing parts priority, I asked for the trucking g number? They said there is no trucking #!!, I waited 10 days and I call again they said they are shipped, I waited again 8 days nothing has been delivered yet, now we are on the 4th of February and nothing has delivered yet, really bad experiance not using g my cooktop component, no cooking at home, spending lot of money buying food from outside, I regret buying from Samsung, customer service worthless!!!”

Helpful Report

Posted 5 years ago

“There are on refrigerator repair service available in the State of Maine. Never buy a Samsung refrigerator! Over 5 thousand dollors new on that 4 door flex with smart screen and 3 years later I am throwing it away! Can't repair it and it no longer keeps cold!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“I am extremely disappointed in the service I have received the past several months. I bought a Samsung phone approximately a year ago at Best Buy. The phone was unlocked and was advertised to work with my carrier however I had issues with it from the beginning. After using it for several weeks, the phone started to malfunction. I contacted the Samsung customer service line and I spent hours on the phone troubleshooting it. They told me the issue was resolved even though I experienced the same issue only hours later. I contacted Samsung a second time and they troubleshooted the phone again for several hours. Yet again I experienced the same issues. I contacted Samsung a third time and I was informed to take the phone to an authorized repair center. The company authorized by Samsung “UBreakifix” attempted to repair the phone on several occasions. The phone worked for a few days and then started to malfunction again. I contacted Samsung yet again and they had me to ship it to a Samsung repair center. They kept the phone for an extended period of time. I was told the entire phone was malfunctioning and the entire motherboard needed to be replaced. Once I received the phone back, it worked for a couple weeks then started to malfunction yet again. After losing confidence in the Samsung repair center, I contacted the carrier and they told me the phone was not designed very well for their network even though it was advertised that way. I contacted Best Buy where I purchased the phone and they told me they stop selling the phone (probably due to complaints). I sent the phone in for repairs yet again and still have not received an answer as to what is wrong with the phone or what options are available. I have barely used the phone; it’s been in the repair shops or in storage due to the following issues: I am not able to make phone calls when the wifi is on or at all. Once I shut the wifi off, I have to make phone calls several times before it goes through and it does not receive all of the calls. They still have not given me refund or replacement.”

Helpful Report

Posted 5 years ago

“I am extremely disappointed in the service I have received the past several months. I bought a Samsung phone approximately a year ago at Best Buy. The phone was unlocked and was advertised to work with my carrier however I had issues with it from the beginning. After using it for several weeks, the phone started to malfunction. I contacted the Samsung customer service line and I spent hours on the phone troubleshooting it. They told me the issue was resolved even though I experienced the same issue only hours later. I contacted Samsung a second time and they troubleshooted the phone again for several hours. Yet again I experienced the same issues. I contacted Samsung a third time and I was informed to take the phone to an authorized repair center. The company authorized by Samsung “UBreakifix” attempted to repair the phone on several occasions. The phone worked for a few days and then started to malfunction again. I contacted Samsung yet again and they had me to ship it to a Samsung repair center. They kept the phone for an extended period of time. I was told the entire phone was malfunctioning and the entire motherboard needed to be replaced. Once I received the phone back, it worked for a couple weeks then started to malfunction yet again. After losing confidence in the Samsung repair center, I contacted the carrier and they told me the phone was not designed very well for their network even though it was advertised that way. I contacted Best Buy where I purchased the phone and they told me they stop selling the phone (probably due to complaints). I sent the phone in for repairs yet again and still have not received an answer as to what is wrong with the phone or what options are available. I have barely used the phone; it’s been in the repair shops or in storage due to the following issues: I am not able to make phone calls when the wifi is on or at all. Once I shut the wifi off, I have to make phone calls several times before it goes through and it does not receive all of the calls. They still have not gave me refund or replacement.”

Helpful Report

Posted 5 years ago

“I bought Samsung Galaxy A70. This phone was defective. By the time I had the phone for about 5 months the motherboard was bad and would not even turn on. They know these phones are bad. When I requested to switch it to an s10 (at my cost). The answer was no. The only answer was for me to get a new motherboard. I ran around for 2 full days at their request, being lead to believe they would allow me to switch. This was a long 2 days and customer service has turned me into a NEVER again Samsung customer. I was always a solid customer, but service was awful!”

Helpful Report

Posted 5 years ago

“I want to inform everyone not to make the mistake of buying a Samsung UHD LED TV. I recently purchased a Samsung 50 inches UHD TV model no. UA50RU7400KXZN. The picture quality is OK when viewing from the front. But the picture quality from a viewing angle of 15 degrees or more on either side starts becoming progressively white/milky and is even worse when the background is light. To make matters worse the Samsung office in Dubai says that this is not a manufacturing defect & is normal so they won’t do anything. This is so pathetic coming from such a big brand name. I also have LG TVs at home which are far better in every way & don’t have this issue. I strongly suggest to people to not buy Samsung TVs.”

Helpful Report

Posted 5 years ago

“Don't purchase Samsung Appliances. Purchased washer dryer fridge and stove microwave dishwasher.After 4 dishwashers still couldn't get it right.Went to get ice from icemaker parts fell in my glass.Samsung would have had a disaster if that happend to a child and they didn't see the parts.Washer is rusting not even 7 years old. CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED. DONT BIY SAMSUG YOU WELL BE SORRY”

Helpful Report

Posted 5 years ago

“PLEASE SHARE ...... NEVER EVER purchase a Samsung appliance. The company knows when parts for their faulty appliances will begin to fail and the warranty given upon purchase expires before that time threshold. Our high end slide in electric range is 3 1/2 yrs old and has had 3 internal parts fail. The most recent the main power board. HELLO....THE MAIN POWER BOARD!!! I spoke with supervisor Martin at #Samsung customer service and because the repairs were never reported/conducted BY #Samsung they do not acknowledge the repairs and view them as though they never even happened. The company refused to provide any help in having this issue resolved. While some of you may be weary of my appliance rants of late, I assured #Samsung I had every intention of blasting my dissatisfaction with them on every public social media platform I could and I'm a woman of my word. I want to commend Hamilton from #MrAppliance in Corpus Christi for going above and beyond in helping with this. NEVER EVER BUY #Samsung APPLIANCES. THEY DO NOT STAND BY THEIR PRODUCTS. They try and sell you an extended warranty knowing full well their products will fail.”

Helpful Report

Posted 5 years ago

“My 90 yr old mother recently purchased an over the range microwave. She has to remove it to get service. It will cost her more to get it removed and reinstalled then she paid for the microwave. This makes the warranty worthless.”

Helpful Report

Posted 5 years ago

“I assume their policy of not allowing delivery address changes after order processing is related to geographical concerns of the current delivery facility. My new delivery request is 60 miles closer to the third party's location, and so the inconvenience I (the customer) is requesting is minimal compared to the solution they u have suggested; refuse the order, and once returned to them by the 3rd party, my account would be credited. Not very efficient, and how do I refuse delivery if I no longer reside at that location? Although irrational, not only is this the last time I purchase an item directly from the manufacturer but the last time I buy anything manufactured by Samsung.”

Helpful Report

Posted 5 years ago

“Can't understand 1/2of the reps, all they did was lie to me, the are so incompetent. spent over 6 hours in the last two weeks to get a refund on samsung ICONX 2018, new ear buds, they did not charge, rep said no problem they are discontinued, they said we will send a full refund. NOPE sent me a new pair of samsung buds. I DO NOT WANT BUDS, OR I WOULD HAVE BOUGHT THEM IN THE FIRST PLACE. called 3 more times trying to get it right, then they try to send me ANOTHER SET OF BUDS. Seems like they don't care or are totally incompetent ....... called again on sat. sent to another dept waited 1 hour hung up, called back was told they were not open but ASSURED I would receive a call tomorrow (Sun) I asked if they would be open, at 7pm I called them and found out they were not open on weekends. JUST WHAT KIND OF PEOPLE WORK THERE???????? Does anyone there have more than a grammar school education ???? or are they all just a bunch of liers??? I WILL NEVER EVER BUY ANYTHING SUMSUNG AGAIN AND IF YOU READ THIS YOU BETTER NOT EITHER”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Samsung Reviews

Phone:

Email:

Location: