Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,628 Reviews

6 %

of reviewers recommend Samsung

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1.3

Based on 4,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my girlfriend a brand new Samsung Galaxy Note 9 We purchased the phone in Thailand as that's where she lives most of the year. After 13 months, the screen failed (all the colors went green) and they refused to cover it under warranty. The phone was never dropped, was in a case and had a tempered glass screen protector. For some reason, Samsung has a 2 year warranty here in Australia but in Thailand, it's only 12 months! 1 month out of warranty and we have to spend almost 1/3 of the total price again, just to repair it. Outrageous! it makes no sense to me, that it can be 1 year in Thailand and 2 years in Australia. We also asked the Samsung repair agency to consider repairing the device as a goodwill gesture, to no avail... full repair cost charged! Also, it's pathetic that such an expensive device, only 13 months old, fails on it's own and the repair is around 30+% of a new device. As I explained to the consultant over the phone, we WERE a dedicated "Samsung" family, having all Samsung products including 2x 4K TV's, Blu-Ray player, Galaxy Note 8, Galaxy Note 9, Samsung top-load washing machine, Samsung microwave etc.. but I have now Blacklisted this brand... and purchased a new LG washing machine instead of Samsung. Cheers!”

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Posted 6 years ago

“Appling customer service from Samsung do not order from this company. Placed order for S10 plus on the 1st of dec to be delivered on the 6th waited all day and no one came called Samsung they told delivery attempt was made but no at my address. I checked my CCTV footage no came to my door so they were lying. Afterwards few days they cancelled my order what a joke. DO NOT USE THEM FIND WHAT U ARE LOOKING FOR ON EBAY that's what I did got brand new phone half the price.”

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Posted 6 years ago

“I bought two TVs from samsung.com. Shipper delivered one TV and marked the one which is not delivered as delivered. On the day of delivery, the shipper called me to inform me that they lost the package and won't be able to deliver that day. When I contacted Samsung to check the status and inform about the mess up. now Samsung wants me to file a police report for the Item which was never delivered and the issue caused by them. I like Samsung products but will never buy from Samsung.com.”

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Posted 6 years ago

“I got the Brand new Samsung Galaxy S10+ for my husband. That was my gift to him for our 10th anniversary. Bought that 14th May, It was Microphone faulty Phone. I got New directly from the shop. After little while, he was having the same problem. He and me went to the city branch 9 times and Olympic Park once. They didn"t listen to us. They tried husband phone call and they even knew It is not working properly, couldn't hear very well.... I went phone repair shops, met 4 different technicians. They all sad "It is not working, It's faulty!!" ONLY Samsung staff JUST KEEP SAYING, "THE PHONE HAS GOT ANY PROBLEM". Coz I wanted to get new phone If it is faulty AGAIN. Finally When I went to Olympic park branch I could fixed phone. It took only one day. Coz I sad just need to fix , I need right normal phone What I paid !! NOW, the question is.. Why they couldn't fix the phone before also why they didn't accepted the phone was not working properly. I can only think, now they fixed maybe I didn't ask them to give me new phone. Right, I paid $1499 for the Brand new phone not like this. My husband couldn't even used properly any one time with microphone since when he used microphone.. NOT FAIR AT ALL. NOW I want refund so I emailed VOC Team. Last Monday at 11:59am. They read my Email at the same day at 3:18pm. BUT they didn't reply me till now. What do I need to do ?”

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Posted 6 years ago

“Tried to troubleshoot a Smart Thing Hub v.2. Called into support, which, while on hold, repeats the same message every 15 seconds. The tech tried to troubleshoot, then agreed to an RMA. I sent him the receipt and the model number picture via email. I then get another email saying that they also need a picture of the serial number, which I promptly sent. I never heard back from them after that and repeated emails requesting status. They are basically worthless. Do not expect follow up on RMA. I guess they really don't want to exchange products ("you bought it, now leave us alone"). I would give them no stars if I could”

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Posted 6 years ago

“I got a Samsung tv UN55KU7000F in 2016 from Best Buy.I work 12 hours a day so only watch tv before going to bed. Now the screen is dark and it’s not working right. I called Samsung and they tried to reset but couldn’t fix the problem. They asked me to get an electrician. I think that’s unacceptable. I don’t think a Samsung tv would just pack up in 3 years. I’m not impressed.”

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Posted 6 years ago

“My experience with the s10 line of phones has been horrendous. My s10e is less than a year old and the charging port already needs to be replaced, I have ran 7 or 8 system updates in the span of 9 months, when it prompts you to run a system update it literally bricks the phone until you either update or schedule a time to run the update, the phone will occasionally freeze up/stall for a second or two when opening apps, if you have 2 bluetooth devices connected the phone cant decide which one to play audio out of even when you go into the audio settings and tell it which device to play on, the phone will switch back and forth between the 2 bluetooth devices, and finally theres Bixby. Bixby is the most annoying AI ever and even with every single Bixby app disabled I am prompted to set up bixby routines every single time the Bixby button is accidentally pushed (even though I have the option set to need multiple pushes of the Bixby button to activate the AI). Definitely will be ditching samsung once this phone is paid off.”

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Posted 6 years ago

“Do not order from Samsung online. It takes up to a month for delivery and the delivery date keep changing. I purchased my tablet on the 26th of November, was told that it will arrive on the 16th (which is already considered really long) only to see the delivery date keep changing. Now, it's expected to arrive on the 26th of December. Makes me wonder if Samsung uses a donkey for delivery. I tried to get it expedited, but was told that it was not possible as no modification is allowed during this period. Given the delivery time, I'm actually better cancelling my order and purchasing on Amazon. I also contacted the customer agents 3 times, all of which gave me different answers. One didn't even really communicate. He just spouted random lines that had nothing to do with my questions.”

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Posted 6 years ago

“If I could give no stars I would. Do Not Buy a Samsung TV! We purchased a 65" Smart Samsung TV in August at Costco. We brought it home and our daughter hooked up new Bose sound bar and some streaming channels. She thought the HDMI 1 port wasnt working. We were at summer home for 2 months. Came back and ordered cable in October. When box came it wouldn't work got a cable tech to come out and he concluded HDMI 1 port wasn't working. By that time our 90 days return with Costco was not valid. Also turning TV off wouldn't last, it would turn back on by itself would try 10 times to no end. So, had to call Costco concierge and finally after 2 hours got same conclusion that HDMI 1 port wasn't working. Had to connect me to Samsung to get tech come out. They wanted to put in new port on brand new TV instead of giving us another TV!! She also said if tech found that port didnt need to be replaced we would be paying Tech. Unbelievable!!! Local Tech was supposed to call in 2 days to set up appt. After 2 1/2 days and no call we went back to Costco. After 2 hours there talking to the manager, we received a call from the local tech. He is Not doing work on Samsung TV's anymore because he is not getting paid for his work by Samsung. A huge International company is not paying their bills !!! What does that say?? I spent a total of at least 8 hours either on phone or w cable tech. Do not buy Samsung.”

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Posted 6 years ago

“Please do not purchase any Samsung kitchen appliances. My refrigerator door bins and crisper bins started cracking and falling apart while it was still under warranty and I had them replaced. By the time the warranty ended they were cracking again but Samsung would not replace them. I had to pay to replace them. My previous refrigerator was 11 years old when I replaced it and I never had to replace the bins.”

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Posted 6 years ago

“We purchased a Samsung gas dryer. The delivery company never showed up on the scheduled delivery date. We contacted them and rescheduled for a week later. In hindsight we wish that we had cancelled the delivery. They came a week later without the supplies to install the dryer and placed the dryer in our laundry room with a promise to return the next day to install it. We received no call from Samsung or the install/delivery service they contracted with the following day and by mid-day we began to call both Samsung and the delivery company. We finally received a call at 1PM from the installer informing us that he would come at 3PM. He offered no other time option as it was his day off and he was annoyed that he would have to travel to our home to do the install. Nevertheless, he arrived shortly after 3PM. He tinkered with our new dryer and then informed me that he forgot to bring an exhaust vent so the dryer install could not be completed. We began to search for a Samsung dryer vent that we could purchase locally and install ourselves. We called Samsung for advise on the suggested/correct exhaust vent. The representative informed me that we could not use anything but a specific Samsung vent kit (which the installer should have received with the dryer) and any other vent would not be suitable. I was told that Samsung would contact the installer and rectify the situation in a request for them to install the correct vent. To date we still don't know which vent to purchase as Samsung has not been able to supply that information despite numerous attempts to receive it. The install company called us to inform us that the vent was not specific to Samsung, claiming that the Samsung rep was incorrect. He promised initially to come to correct the situation tomorrow but later said that it may take until Friday to get us a working dryer. We still do not know which vent is correct and if the Samsung rep or the installer is correct in regard to the type of exhaust vent. When I completed my final call after spending the bulk of my day on the phone trying to rectify the situation, I realized that there was gas coming out of my laundry room. It had been a few hours since the installed had installed the gas line. I wondered if there might be some residual gas from when he was installing the line. The smell got more evident. I called the emergency in to my gas company. They came out immediately to discover that we had a leak coming from the newly installed dryer. The house was cleared of people and pets and windows left open so as to more quickly remove the gas. The leak was detected. It came from the failure of the installer to tighten the gas line at one end allowing gas to freely flow into our home. Dealing with Samsung has been an absolute nightmare.”

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Posted 6 years ago

“My washing machine is 4 years old and started making grinding noise. I made repeated phone calls for customer support only to be told my washer had been recalled. Ok but they never notified me. I sent in warranty card when I bought it so they have my info. Oh but now they want a receipt AND a removed serial decal AND a picture of a cut power cord. Yep, they actually tell you to cut the cord, After numerous phone calls over 7 days and not once being able to speak to a person that spoke and understood English, they call to say repairman would come. RepIr guy says bearings are probably bad but he has no way to check because power cord is gone!! Further, he says to replace cord & bearings would cost as much as new washer. Whoever in their right mind would tell you to cut a power cord? If a repairman wants to cut it and provide a new washer, fine - BUT not before repairman even comes, I will never buy another Samsung product.”

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Posted 6 years ago

“In this instance my complaint isn't about the items which are so far working fine, We bought a TV and soundbar on the basis that the soundbars was half price when we bought the two. Great a saving of £350. The catch was you had to apply for cash back after purchase. No problem! how hard can it be well it turns out quite difficult, be prepared you will need half an hour photos of your receipts and if I remember correctly serial no. etc (take them off the box rather than the item itself its easier)I did all this and sent it off Now i admit to a school girl error on my part in that I didn't look for and therefore probably didn't receive a confirmation email. On the promotion form it said you will receive your cashback within 30 days, well after 30 days no money so I emailed them A week later I had an email saying they hadn't received my application. OK so obviously something has gone wrong. I phoned them up yes they could see I had made an application but I hadn't filled in something correctly (couldn't say what) so it had not gone through. Apparently if you read all the terms and conditions there is a clause saying that if you don't receive a confirmation email you have 7 days to contact them. I like the vast majority of people don't read the full terms and conditions just relying on presumably the most important ones on the leaflet. Anyway as a result of this the promotion had now lapsed for me (you have to apply within 30 days of purchase) Let my experience be a warning to you all,DON'T make the mistakes i have made. It is very frustrating and leaves a bad taste in the mouth regarding SAMSUNG. I have been in customer facing jobs myself and this would cost them nothing to put right. And certainly any company I have worked for would see this as a genuine error by the customer and put it right”

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Posted 6 years ago

“Never have a had such a poor (lots of other words available) experience with a consumer company I purchased a UHD TV.....has a defective remote....made 4 phone calls asking if I would like a call back so I didn't have to wait online for the next available agent..sic.......still waiting🙁.....finally decided to try the remote support feature.....no better .....after 64 questions ..some same ones different ways...they disconnected me while trying escalate my problem to the advanced technical team....did I tell you it was a defective remote Shame on me but I tried again....same experience but this time the issue was resolved with only 63 questions......I am getting a new remote....coming from South Korea....will have in 14 days.....I hope nothing happens in the north that would interfere with my shipment In short their customer service SUCKS Thanks for reading”

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Posted 6 years ago

“Flase advertising big time. 439$ for an unlocked cell and by the time u check out hikes to $657. Utterly horrible horrible customer service. Have no no clue that such an error is floating out there. Really?”

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Posted 6 years ago

“Purchased a Samsung fridge 5 years ago and at the time had the fridge repaired twice under warranty and finally replaced within the first 3 years with the same model which was a mistake.Exactly 2 years on the exact same issue is happening with the replacement fridge which is leaking water into the fresh produce draw.our Samsung dishwasher has stopped working long ago and needs to be repaired.. DO Not buy the brand unless you willing to replace or repair your purchase every 2 years or I should say as soon as it runs out of warranty..I suppose they really don’t care about all these negative reviews.. they got our hard earned cash in their pocket and will continue to sell faulty products to other customers world wide and get away with it..”

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Posted 6 years ago

“Our Samsung washer does not adjust the water level based on the load size! I get the same, few pints of water, for a tubfull of bedclothes as I get when i wash a small load of under wear! If I do have a large load of towels, it's the same scant amount of water! How clean can our clothes get, with such a pitiful amount of water? It is just rearranging the dirt in our clothes! The tub itself is enormous, allowing for large loads, which makes no sense at all, considering the size of the tub (filled half full of towels, etc.) Is given such a relatively small dribble of water, the same amount a sane person would use to wash and rinse a half dozen underpants! In order to get my clothes properly washed and rinsed, I have to stop the machine before each wash and rinse cycle once it starts. Then, I have to run back and forth with buckets full of water to cover the clothes in order to wash and rinse them. I have to plan way ahead, when I do laundry, thanks to Samsung, because of all the extra time and work of hauling water. I am 75 yrs old. I haven't had to work this hard doing laundry, since I was a kid, when we had an outside hand pump, that had to be primed first, then pumped the handle up and down to fill buckets to pour into a big boiler that sat atop our wood-stove. After heating the water, we'd fill the wringer-washer 1-2 full of cold, then 1/2 full of hot water. We'd add detergent and run the machine to dissolve it, then add clothes. We filled two huge washtubs with cold water (again from the outside pump) for rinsing twice, wringing the clothes out before each rinse. That was back in the late 40s, early 50s. This is 2019, 70 years later and this is an improvement. But . . .in 70 years, I would think Samsung engineers could do better than this. All the extra work is most definitely not worth the extra effort or extra price to own a Samsung washer. In addition, your engineers made the adjitator-free washer too deep. In order to remove clothes from the bottom of the washer, I have to practically stand on my head to reach them. I'm 5'5." Not everyone who does laundry is 6'8!" What the heck are your engineers thinking when they design washers? They definitely are not thinking of the ergonomics of what they design, that's for darn sure! The only thing that could make this machine more miserable, is if I had ordered a pedestal with it! Poor design all around. You really earn 0 stars! Wish that was a choice. Unfortunately, it's not.”

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Posted 6 years ago

“The worst customer service that you can imagine, probably wouldn't shop at Samsung again. It's terrible!”

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Posted 6 years ago

“My Samsung mobile j6 galaxy suddenly stopped charging . Purchased on 6 th January of 2019. Shows the display when connected to the charger but doesn't continue charging . With that problem I went to the service centre in vallur kottam Chennai service centre .had very bad experience The moment they took the phone one ms pavithra with out even checking properly told circuit has to be replaced once opened since it had mild crack so display will break so display also so totally it will cost 10000. Better buy new mobile. I was surprised by their communication and told them that it's under warranty how can you say that then she went and called Mr Karthik service manager and he told eventhough one and half an hour time was there to closing time told me to come the next day to check what is the problem. Next day I went after calling Samsung help iine and took particular time and seeing me they behaved in a very irritating manner took the mobile inside and made me wait for at least 1 and half an hour and half an hour to take the mobile totally 2 hours and end comes and tell the same story they told previously like circuit and display both doesn't come under warranty. My point is when circuit doesn't come under warranty then what for you are giving warranty for ? And they made me sign by force by filling a form which they themselves tucked under no warrant and insisted like goons if sign only I can take my mobile back. Dear customers Please be aware the service warranty provided by Samsung is like cheating customers and they give the same reply to every customer the same only. So pls dont buy Samsung mobile if you buy understand warranty terms they manipulate according to their convenience . Atleast I decided to file in consumer court .let me see whether I will win . But never buy Samsung products in future”

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Posted 6 years ago

“Samsung offered a google play card with the purchase of tv. The card would not activate so I contacted them. I called the support number they in turn transferred the info to a support team. They contacted me wanting a snapshot of the issue. I submitted it and they verified they received it. It has been 2 weeks since I initially contacted them. I have requested an update but no answer. I think this is a ploy to get you to purchase their items and then they do not fulfill their obligation.”

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Posted 6 years ago

Samsung is rated 1.3 based on 4,628 reviews