Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,724 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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480

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They suck ass i was on the phone with them for over 13 hours and they still couldn't give me the price that they advertised”

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Posted 6 years ago

“We have Samsung 3 door refrigerator with ice maker in the frig section it is by far the biggest POS ever made.. Have to defrost the coils inside the back of frig every month.. If your considering a Samsung refrigerator move on I guarantee you will not regret passing on a Samsung refrigerator Eric Bruton Mesa, Colorado”

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Posted 6 years ago

“My mobile Samsung A50 fingerprint is not working ......... Tell me what should I do.....”

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Posted 6 years ago

“My husband bought a refrigerator RT46K6261S8/AZ 110v inx lk, in 26 My husband bought a RT46K6261S8 / AZ 110v inx lk refrigerator on November 26, 2019. The refrigerator arrived 27. From the first moment, we noticed a strange noise. We automatically alert the store that sold it. Since then, we are struggling to change for another. It is an expensive item and we bought a Samsung product. And now? Is this a Samsung standard? I'm in Brazil. Solve it.”

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Posted 6 years ago

“The Samsung support phone system is the problem. Not the customer service rep. I had to call 3 times to get to a person because the Samsung phone system kept asking me the same question even though I answered it with my touch tone phone, which I know works because I called my bank afterward and used their touch tone system without issue. Once I finally ended my call I was provided with a survey and yet again it kept telling me it did not get my answer and then finally just ended the call. This is so frustrating that by the time I finally did get to a customer service representative my frustration level and peaked. Whoever runs the Samsung support product clearly doesn't understand how not only a phone system, but the overall flow impacts the customer by the time they actually speak with someone or find the info being sought. This leads me to conclude that they really are not serious about improving their customer service.”

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Posted 6 years ago

“I recently wrote a review about the horrible customer service we received from Samsung about a defective stove we bought. I still stand by this but I would like rectify what I said about World Wide Furniture not being helpful. We had contacted them initially sbout the problem with the stove just a few days after the purchase and the salesman told us thrre was absolutely nothing they could do about it and we had to go back to Samsung to try and get the servicing needed. After Samsung categorically refused to even send a technician over we decided to contact msnagement at World Wide Furniture to see if anything could be done. The store supervisor Carolyn Hodder immediately set things in motion and their store sent a technician over in just a few days. Bottom line: do not buy anything from Samsung. But do feel very confident about buying from World Wide Furniture because they do offer the best customer service possible.”

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Posted 6 years ago

“purchased new 4 door refrigerator. its less than 2 months old and already its getting warmer. places thermostat inside refrigerator section and it reads 3-4 degrees higher. purchased a 5 yr warranty so if i have to call 1000 times i will!!!!!”

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Posted 6 years ago

“I bought my girlfriend a brand new Samsung Galaxy Note 9 We purchased the phone in Thailand as that's where she lives most of the year. After 13 months, the screen failed (all the colors went green) and they refused to cover it under warranty. The phone was never dropped, was in a case and had a tempered glass screen protector. For some reason, Samsung has a 2 year warranty here in Australia but in Thailand, it's only 12 months! 1 month out of warranty and we have to spend almost 1/3 of the total price again, just to repair it. Outrageous! it makes no sense to me, that it can be 1 year in Thailand and 2 years in Australia. We also asked the Samsung repair agency to consider repairing the device as a goodwill gesture, to no avail... full repair cost charged! Also, it's pathetic that such an expensive device, only 13 months old, fails on it's own and the repair is around 30+% of a new device. As I explained to the consultant over the phone, we WERE a dedicated "Samsung" family, having all Samsung products including 2x 4K TV's, Blu-Ray player, Galaxy Note 8, Galaxy Note 9, Samsung top-load washing machine, Samsung microwave etc.. but I have now Blacklisted this brand... and purchased a new LG washing machine instead of Samsung. Cheers!”

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Posted 6 years ago

“Appling customer service from Samsung do not order from this company. Placed order for S10 plus on the 1st of dec to be delivered on the 6th waited all day and no one came called Samsung they told delivery attempt was made but no at my address. I checked my CCTV footage no came to my door so they were lying. Afterwards few days they cancelled my order what a joke. DO NOT USE THEM FIND WHAT U ARE LOOKING FOR ON EBAY that's what I did got brand new phone half the price.”

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Posted 6 years ago

“I bought two TVs from samsung.com. Shipper delivered one TV and marked the one which is not delivered as delivered. On the day of delivery, the shipper called me to inform me that they lost the package and won't be able to deliver that day. When I contacted Samsung to check the status and inform about the mess up. now Samsung wants me to file a police report for the Item which was never delivered and the issue caused by them. I like Samsung products but will never buy from Samsung.com.”

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Posted 6 years ago

“I got the Brand new Samsung Galaxy S10+ for my husband. That was my gift to him for our 10th anniversary. Bought that 14th May, It was Microphone faulty Phone. I got New directly from the shop. After little while, he was having the same problem. He and me went to the city branch 9 times and Olympic Park once. They didn"t listen to us. They tried husband phone call and they even knew It is not working properly, couldn't hear very well.... I went phone repair shops, met 4 different technicians. They all sad "It is not working, It's faulty!!" ONLY Samsung staff JUST KEEP SAYING, "THE PHONE HAS GOT ANY PROBLEM". Coz I wanted to get new phone If it is faulty AGAIN. Finally When I went to Olympic park branch I could fixed phone. It took only one day. Coz I sad just need to fix , I need right normal phone What I paid !! NOW, the question is.. Why they couldn't fix the phone before also why they didn't accepted the phone was not working properly. I can only think, now they fixed maybe I didn't ask them to give me new phone. Right, I paid $1499 for the Brand new phone not like this. My husband couldn't even used properly any one time with microphone since when he used microphone.. NOT FAIR AT ALL. NOW I want refund so I emailed VOC Team. Last Monday at 11:59am. They read my Email at the same day at 3:18pm. BUT they didn't reply me till now. What do I need to do ?”

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Posted 6 years ago

“Tried to troubleshoot a Smart Thing Hub v.2. Called into support, which, while on hold, repeats the same message every 15 seconds. The tech tried to troubleshoot, then agreed to an RMA. I sent him the receipt and the model number picture via email. I then get another email saying that they also need a picture of the serial number, which I promptly sent. I never heard back from them after that and repeated emails requesting status. They are basically worthless. Do not expect follow up on RMA. I guess they really don't want to exchange products ("you bought it, now leave us alone"). I would give them no stars if I could”

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Posted 6 years ago

“I got a Samsung tv UN55KU7000F in 2016 from Best Buy.I work 12 hours a day so only watch tv before going to bed. Now the screen is dark and it’s not working right. I called Samsung and they tried to reset but couldn’t fix the problem. They asked me to get an electrician. I think that’s unacceptable. I don’t think a Samsung tv would just pack up in 3 years. I’m not impressed.”

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Posted 6 years ago

“My experience with the s10 line of phones has been horrendous. My s10e is less than a year old and the charging port already needs to be replaced, I have ran 7 or 8 system updates in the span of 9 months, when it prompts you to run a system update it literally bricks the phone until you either update or schedule a time to run the update, the phone will occasionally freeze up/stall for a second or two when opening apps, if you have 2 bluetooth devices connected the phone cant decide which one to play audio out of even when you go into the audio settings and tell it which device to play on, the phone will switch back and forth between the 2 bluetooth devices, and finally theres Bixby. Bixby is the most annoying AI ever and even with every single Bixby app disabled I am prompted to set up bixby routines every single time the Bixby button is accidentally pushed (even though I have the option set to need multiple pushes of the Bixby button to activate the AI). Definitely will be ditching samsung once this phone is paid off.”

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Posted 6 years ago

“Do not order from Samsung online. It takes up to a month for delivery and the delivery date keep changing. I purchased my tablet on the 26th of November, was told that it will arrive on the 16th (which is already considered really long) only to see the delivery date keep changing. Now, it's expected to arrive on the 26th of December. Makes me wonder if Samsung uses a donkey for delivery. I tried to get it expedited, but was told that it was not possible as no modification is allowed during this period. Given the delivery time, I'm actually better cancelling my order and purchasing on Amazon. I also contacted the customer agents 3 times, all of which gave me different answers. One didn't even really communicate. He just spouted random lines that had nothing to do with my questions.”

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Posted 6 years ago

“If I could give no stars I would. Do Not Buy a Samsung TV! We purchased a 65" Smart Samsung TV in August at Costco. We brought it home and our daughter hooked up new Bose sound bar and some streaming channels. She thought the HDMI 1 port wasnt working. We were at summer home for 2 months. Came back and ordered cable in October. When box came it wouldn't work got a cable tech to come out and he concluded HDMI 1 port wasn't working. By that time our 90 days return with Costco was not valid. Also turning TV off wouldn't last, it would turn back on by itself would try 10 times to no end. So, had to call Costco concierge and finally after 2 hours got same conclusion that HDMI 1 port wasn't working. Had to connect me to Samsung to get tech come out. They wanted to put in new port on brand new TV instead of giving us another TV!! She also said if tech found that port didnt need to be replaced we would be paying Tech. Unbelievable!!! Local Tech was supposed to call in 2 days to set up appt. After 2 1/2 days and no call we went back to Costco. After 2 hours there talking to the manager, we received a call from the local tech. He is Not doing work on Samsung TV's anymore because he is not getting paid for his work by Samsung. A huge International company is not paying their bills !!! What does that say?? I spent a total of at least 8 hours either on phone or w cable tech. Do not buy Samsung.”

Helpful Report

Posted 6 years ago

“Please do not purchase any Samsung kitchen appliances. My refrigerator door bins and crisper bins started cracking and falling apart while it was still under warranty and I had them replaced. By the time the warranty ended they were cracking again but Samsung would not replace them. I had to pay to replace them. My previous refrigerator was 11 years old when I replaced it and I never had to replace the bins.”

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Posted 6 years ago

“We bought a Samsung stove at World Wide Furniture and within just a few days of usage the bottom layer of the glass top of the stove started to peel away from the inside. I immediately contacted Samsung and I had to comply to all their stringent demands for a huge amount of information as well as sending documenting photos. We were then refused the visit of a repair technician on the grounds that the glass top of the stove was not covered under the one year warranty !! In other words, be prepared to accept that Samsung thinks that it is all right to sell shoddy merchandise and refuse to take any responsibility for it. We have told everyone in our entourage about this to warn people off from purchasing Samsung goods. And another word of caution : World Wide Furniture also does not stand behind what they sell and they have refused to replace this new defective stove.....”

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Posted 6 years ago

“We purchased a Samsung gas dryer. The delivery company never showed up on the scheduled delivery date. We contacted them and rescheduled for a week later. In hindsight we wish that we had cancelled the delivery. They came a week later without the supplies to install the dryer and placed the dryer in our laundry room with a promise to return the next day to install it. We received no call from Samsung or the install/delivery service they contracted with the following day and by mid-day we began to call both Samsung and the delivery company. We finally received a call at 1PM from the installer informing us that he would come at 3PM. He offered no other time option as it was his day off and he was annoyed that he would have to travel to our home to do the install. Nevertheless, he arrived shortly after 3PM. He tinkered with our new dryer and then informed me that he forgot to bring an exhaust vent so the dryer install could not be completed. We began to search for a Samsung dryer vent that we could purchase locally and install ourselves. We called Samsung for advise on the suggested/correct exhaust vent. The representative informed me that we could not use anything but a specific Samsung vent kit (which the installer should have received with the dryer) and any other vent would not be suitable. I was told that Samsung would contact the installer and rectify the situation in a request for them to install the correct vent. To date we still don't know which vent to purchase as Samsung has not been able to supply that information despite numerous attempts to receive it. The install company called us to inform us that the vent was not specific to Samsung, claiming that the Samsung rep was incorrect. He promised initially to come to correct the situation tomorrow but later said that it may take until Friday to get us a working dryer. We still do not know which vent is correct and if the Samsung rep or the installer is correct in regard to the type of exhaust vent. When I completed my final call after spending the bulk of my day on the phone trying to rectify the situation, I realized that there was gas coming out of my laundry room. It had been a few hours since the installed had installed the gas line. I wondered if there might be some residual gas from when he was installing the line. The smell got more evident. I called the emergency in to my gas company. They came out immediately to discover that we had a leak coming from the newly installed dryer. The house was cleared of people and pets and windows left open so as to more quickly remove the gas. The leak was detected. It came from the failure of the installer to tighten the gas line at one end allowing gas to freely flow into our home. Dealing with Samsung has been an absolute nightmare.”

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Posted 6 years ago

“My washing machine is 4 years old and started making grinding noise. I made repeated phone calls for customer support only to be told my washer had been recalled. Ok but they never notified me. I sent in warranty card when I bought it so they have my info. Oh but now they want a receipt AND a removed serial decal AND a picture of a cut power cord. Yep, they actually tell you to cut the cord, After numerous phone calls over 7 days and not once being able to speak to a person that spoke and understood English, they call to say repairman would come. RepIr guy says bearings are probably bad but he has no way to check because power cord is gone!! Further, he says to replace cord & bearings would cost as much as new washer. Whoever in their right mind would tell you to cut a power cord? If a repairman wants to cut it and provide a new washer, fine - BUT not before repairman even comes, I will never buy another Samsung product.”

Helpful Report

Posted 6 years ago

Samsung is rated 1.2 based on 4,724 reviews