Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,628 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 3rd September 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fathetic policy , wrost quality check by Samsung, better to avoid this brand product”

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Posted 6 years ago

“THE WORST ONLINE RETAILER I HAVE EVER ENCOUNTERED. I PURCHASED A TV AND SOUND BAR FOR £2500 AND RETURNED TO UPGRADE FOR THE HIGHER MODEL. STILL WAITING FOR MY REFUND OVER 1 MONTH LATER.”

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Posted 6 years ago

“I purchased a 55” Samsung smart tv about 5 years ago I know it is out of warranty but we moved into a retirement community where they don’t allow sat dishes so we subscribed to AT&T so we could do streaming and our tv will not work for streaming. This is the first time we have tried it. The tech from At&t has been out 2/3 times but it still doesn’t work so I am very dissatisfied with Samsung. I paid almost 1300.00 for this tv at HH Gregg. And it doesn’t do what it is supposed to do.”

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Posted 6 years ago

“Replaced a Samsung tv with a new smart tv from Samsung. 32 inch. Imagine my surprise there was no rca audio out to hook up ear phones. Not good for hearing impaired. Very dissatisfied.”

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Posted 6 years ago

“The past 2 media players I've bought have been Samsung and I so regret each of those decisions! The 1st one I bought would randomly freeze up at least twice a week. I would have to unplug it and plug it back in, sometimes 5 or 6 times to get it to work. It would randomly decide not to connect to my wifi and I would have to do the unplug/plug back in process again. Then, all of a sudden, Hulu was no longer supported on the device. It was just a pain from the beginning. The 2nd player, I just acquired recently. It's supposed to be "top of the line" but it doesn't support Hulu either. The ONLY thing that makes it any better than the previous one is that it has screen mirroring, or so I thought! My power flickered off for about 1.5 seconds this morning and it took me 2 HOURS to get the media player functioning properly again!!! It would come on but would not connect to wifi or screen casting. I unplugged it and plugged it back in a dozen times. I waited up to 10 minutes in between. Then, I tried to search for trouble shooting guides online but NOTHING!!! I found different guides for Sony but not Samsung and help wouldn't translate because on Samsung players, you have no control over screen mirroring settings. I ended up having to reset the smart hub and then the whole device!!!! It took me 45 minutes just to get it all set back up the way it was before! It was just ridiculous!!!! I will absolutely, positively, never, ever buy another Samsung TV or home media device and I truly suggest that others don't either!!!! I am going today to get another bluray player because I will not give Samsung the satisfaction of continuing to use their extremely low par product for 1 more day!!!”

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Posted 6 years ago

“Purchased a high end Samsung tv £1500 last night it went bang, phoned Samsung ,they said you are over the 1 year warranty so we won’t do anything so Samsung make TVs that are made to last just 1 year and a very high cost to the customer ,they then go wrong and Samsung are not interested. Be warned do not buy a Samsung product . Very dodgy company to say the least”

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Posted 6 years ago

“After contacting Samsung in regards to a warranty .. they delayed scheduling a service call to the point where the warranty through Samsung expired 2 days prior to the deadline... the washing machine agitator snapped off after 11 months of use... terrible customer service nothing More than a runaround... I will NEVER buy a Samsung product again!!! I recommend to anyone out there looking for new appliances...DO NOT EVER BUY SAMSUNG!!!!!!☹️”

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Posted 6 years ago

“I purchased a Samsung stovetop at Lowes. It was missing a part (i found out after installing on countertop). I contacted Samsung support a total of five times since August 1, 2019 (it is now 11/4/19) I "chatted" with five different people, have three different ticket numbers but still do not have the part needed. This is the worst company I have ever dealt with when trying to resolve my issue. Not sure if I will ever get my part delivered!! Beyond frustrated in Boston, NY”

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Posted 6 years ago

“I've been using samsung galaxy since the s7. Everytime a new galaxy phone comes out, I have to have it. My least favorite this far has been the s9 and I only say that because the battery life. I'm wielding the S10+ now and I have absolutely no complaints. I absolutely love the phone and anytime I've ever needed help with anything, Samsung goes above and beyond to help me through it. I've read a lot of reviews on here, I don't know why Samsung has such bad reviews.. I've been using their products loyally for over a decade and I've never had any problems. One suggestion I do have for the next galaxy though - please get a IR blaster. It's the one thing that no one has on their devices anymore but one of the first that I look for in the spec's before preordering a new phone.”

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Posted 6 years ago

“My washer broke on July 29, so Samsung sent a repair guy he coudnt fix it. So Samsung say they will refund me because it under warrantie. Here it is October 31 still no refund been going 30 mile round trip to mother inlaws. I give up will never by Samsung ever or anything partners with Samsung”

Helpful Report

Posted 7 years ago

“Called customer service to have my washer and dryer looked at. They set up an appointment for a week out. The day of the appointment no one showed. When I called to inquire they said that they needed a credit card on file in order to book the appointment. I gave them the credit card they booked the appointment. Four days later a gentleman came out to take a look at the washer only and not the dryer! When I called Samsung they were a few days out before they could get somebody else out there to look at the dryer since they didn’t put both the washer in the dryer on the work order. Absolutely horrible customer service!”

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Posted 7 years ago

“My experience with Samsung products and customer service was always extremely disappointing. Two months ago we purchased a counter depth fridge with the hope of experiencing something different but again the customer service and product is the same as our previous experiences. I can't believe it. I only purchased the fridge because my wife liked the model or else I would have purchased another brand. A drop of sauce fell on the ice chute and it cannot be washed off as this plastic is extremely soft and porous. Customer service suggested I clean the stain with stainless steel cleaner. Really. No help whatsoever. I strongly recommend everyone to do their DD before purchasing any Samsung product.”

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Posted 7 years ago

“I have been an avid fan of Samsung for quite a while. I recently upgraded to the note 10 plus and I have wanted to throw it multiple times. I have set my fingerprints soooooo many times but yet they NEVER work. I decided to try the facial recognition since the fingerprint scanner is garbage and it worked for about an hour before it decided to forget what I look like. I am beyond frustrated with the fact I can hardly get my damn phone open! Tried to write a review on Samsung's page but the review page is conveniently unavailable, almost as if they could care less after they get your money. I love new technology but only if it WORKS like it's supposed to!!!”

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Posted 7 years ago

“Awful service. Did not place the extra service for install and set up and demo of the TV despite me paying for it. Call center is useless put the phone down on us!!!! Told wrong info as everyone seems eager to pass the book and nobody takes responsibility. I want my money back from these idiots.”

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Posted 7 years ago

“Ordered a galaxy S10 Plus in ceramic black. Customer servive said they ran out of ceramic so they sent me a regular black one. If I wanted the one I originally ordered I had to keep checking the website until it was back in stock then order it again. In the meantime I have no phone, and nobody at samsung's service center was of any help.They did tell me they'd give me 25$ off my next possibly wrong phone from their site for driving the phone back to fed ex because it's now my responsibility to return the device I didn't order. Completely unacceptable how can you have this kind of following with no customer service at all?”

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Posted 7 years ago

“SAMSUNG has the worst customer service. No one in ALL departments actually knows their role and cannot provide any type of help. The return process is horrible I’ve been waiting on my product to be returned for almost 4 months now. They always transfer calls to the case manager department which does nothing for you at all. They have great products but will lose a lot of customers due to this matter. They can count me out, HELLO APPLE!”

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Posted 7 years ago

“My family purchased all new appliances on 10-7-19. The appliances were delivered on 10-12-19. The microwave was damaged when we opened the box. Imediately we called Home Depo and was instructed to call Samsung. We spoke w 10 + different people on the Samsung team. Not 1 person had a resolution for us. We provided proof of purchase, pictures of the merchandise etc. They sent out a Samsung repair specialist to inform us that we would basically be taking a loss. They dont cover physical damage even though that's how we received our appliances. It has been soooooo stressful and by far the WORST experience ever!! We will NEVER purchase another Samsung item!! PLEASE LET SAMSUNG BE YOUR VERY LAST RESORT.”

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Posted 7 years ago

“The worst experience ever with the purchase as well as the customer service! My fridge broke down after 4 years; the technician changed the main board for 470$ but it went back to freezing the fridge and water coming down to the drawers after 3 weeks. The ice maker never worked. Calling customer service, they said there is nothing they can do as it is not under warranty. Samsung thinks that their fridges need to last for 1 year! Shitty product and service!”

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Posted 7 years ago

“Horrible horrible horrible!!! Customer service sucks! This supposed smart TV will only Hook up with certain apps big waste of money”

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Posted 7 years ago

“My Samsung A70 shut off for the second time. The first time it happened I was assisted by JACOB from the samsung store at West Edmonton Mall. He as very helpful and knowledgeable with what he does. Unfortunately the shut of happened again for the 2nd time after a few weeks. I went to the store and . again JACOB assisted me with exemplary customer service. This time my phone was shipped to toronto for further repair and was given a temporary phone. Kudos as well to JOHN and KEVIN for the assistance. You guys are truly a company asset I just hope my phone really gets fix and wont have the same problem . Its really a big hassle.”

Helpful Report

Posted 7 years ago

Samsung is rated 1.3 based on 4,628 reviews