Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,628 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 3rd September 2025

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Anonymous

Anonymous // 01/01/2019

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“If I could give them 0 stars, I would. Bought a new refrigerator and it went out after just one week. It took over two months and multiple service calls (seriously - 45 minutes a day for two months) to resolve the issue. The finally reimbursed me for the product but only reimbursed a fraction of the food spoilage due to this. I just got bounced around from one person to the next, they kept closing the ticket, and no one seemed to want to take responsibility or even give me direction. They have one general line, so even when it goes to the refund team, you cannot get into touch with them with any questions.... only via email. I would ask a number of questions and they would only answer 1. Compelte joke - do not buy Samsung!!!!! They do not stand behind their products.”

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Posted 7 years ago

“I sent my notes 8 6months ago. Every time I contact they tells me different story. What wrong with this company!. I heard so many people have same problem. I never buy Samsung'product again.”

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Posted 7 years ago

“I have had to replace my Samsung Galaxy phone 5 times in past two years. These have been mainly for software issues. The phone is slow dialing out; the phone has to be reset every week... then every day then two to three times per day; the speaker/microphone acting up; other programs slowing down, etc. I would have switched to another phone company but did not want to lose all my data. Have reached the end. STRONGLY RECOMMEND ANY PHONE OTHER then a Samsung. Works good for a couple of months to hook you and then starts failing.”

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Posted 7 years ago

“Don't buy any Samsung company products this is a one if the fraudster company in indsu. I was purchased one refrigerator in January month after 2 days it is not worked at all so I requested to refund my amount and take back that product but still they are not refund my amount. When I was called to their customer care they are telling stories, actually I bought that product in EMI and took insurance for that. Product cost is 26500 but emi and insurance and transportation cost for return the product is 32530, but there is no response from their end. So, I am desided to sue in consumer court on Samsung company. So, I suggest you people please be aware while purchasing Samsung products.”

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Posted 7 years ago

“We bought our Flex Wash washer back in 2017. There were problems straight away. The technician did not connect the system properly and water leaked on the walls. Once that was resolved and we tried to wash a load we found that the bottom or main washer would not start. They replaced the washer...two months later. We are now having an issue with the washer not even coming on. We put in a ticket in the beginning of August 2019 and it is now the end of September and no one has called to set up arrangements to fix this. We can't get in touch with anyone either. The washer is still under warranty. I will stick to buying phones from Samsung and that's it. I won't ever buy a major appliance from this company...no matter how good it looks.”

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Posted 7 years ago

“Have new tv that when turned on has white stripe down side. Customer service said must be damaged so no warranty. Sent pictures of tv and box. Worst customer service ever. So product could have had poor handling from China to final retailer but customers fault if it does not work. Will never buy any Samsung product ever due to poor customer service. Only positive in this is I won the tv in a drawing so at least I did not pay for your garbage TV set.”

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Posted 7 years ago

“Apparently your company makes washers with parts that rust, poor choice for something that was made to work with water! Now it's not even worth fixing. My daughter-in-law had to replace hers as well, both machines should have lasted longer!!! And now my daughters machine, which is only 3 1/2 years old broke too. This is a single girl who does 3 loads a week, and it would cost too much to fix. Samsung, I'll never buy any product from you again.”

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Posted 7 years ago

“if I could give a 0 star review, I would. Horrible customer service. I have a dryer I opened a ticket on 2 weeks ago, their availability to come out is horrible. I made arrangements to have someone at my house today for the repair due to having to work. They said they would call by 10am with my 2 hr window. No one called, I have called several times only to find out the technician cancelled my appt due to thinking the parts wouldn't be available. No one called me, no one emailed me... nothing. Now they're talking about an exchange but it would be 3-5 business days before someone contacted me to even discuss what that will cost, etc. I am on the phone for over 45 mins now asking for a supervisor yet no luck. I work a lot, scheduled and paid someone to be at my home and now have zero resolution. and still on hold. Horrible customer service. I am in sales and would highly recommend never purchasing a Samsung product if I was you. Never have I had such a horrible experience.”

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Posted 7 years ago

“Our washing machine had an awful smell from the second year even though we wiped it down after each use. We are two retired people so definitely not overused. After six years there was smoke coming out. We called the repairman and was told it would cost around $1000. to repair. We dismantled it and it was disgusting underneath. We had never seen anything so revolting as what was under the drum inside. I have been sending emails and chatting back and forth to find out what caused this. They refused to answer and keep saying ship it back. This would cost more than it is worth plus we dismantled it. The service is terrible and the machine did not stand up. To make matters worse they changed the stacking unit so had to buy a dryer as well even though there wasn’t anything wrong with the one we had. Very disappointing and trying to answers is impossible.”

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Posted 7 years ago

“Horrible customer service. Acknowledge you have faulty products and compensate your customers. You will eventually lose all of your customers because of the horrid way you treat them!!”

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Posted 7 years ago

“Bixby is the biggest piece of krapp 5 ever encountered. I speak very fluid and clear English. Bixby cannot pick up krapp. I hate the day I ever bought a Samsung. Mo it was told it was a Better phone the Motorola. I'd rather put up with a badd phone than to put up with Bixby that I have to Repeat myself over and over. If you look at this tax you see what type crapule put out. None of its correct. What a joke”

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Posted 7 years ago

“I bought a TV a year and a half a ago. I I mounted it on my wall and bought the correct surge protector. A year after I bought it the screen blacked out. The service department was terrible. They have a way of making you feel like you did something wrong the entire time they are talking to you. They are very disorganized and called me several times for the same appointment. The did finally fix my TV after several calls and a repair guy I could not understand. Three months later my tv picture starts shaking. I had to do the entire process again only they tell me it is somehow my fault. My tv has been mounted on my wall and not touched this entire time. I know I did nothing to cause this. They have insisted that I must have broken it and that I have to pay to fix it. This has been some of the worst customer service i have ever experienced. I do not usually stand up for myself this strongly but this has been ridiculous. I have almost all Samsung appliances, a cell phone, and multiple televisions. These items will not be replaced with Samsung products in the future. I hope this repair was worth the thousands of dollars I would have spent on products in the future.”

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Posted 7 years ago

“I have spent thousands of pounds on Samsung Products over the years and they have made me jump through hoops for nothing! I recently purchased a Galaxy S10+ for my husband, a Galaxy S10 for me and a Tab S5e LTE (not all together, but at different times and from different vendors). All was well, until I discovered that the 'fast charging' plug that came with the TabS5e wasn't working. I tried the chargers taht had come with the phones and it was fine, I tried the cable and that worked too, so I narrowed it down to the plug. I got on to live chat on the website (I was haing difficulty getting through on the phone), and the guy on the other line had me jumping through hoops for A . . . PLUG!!!!??? However, I kept my cool and supplied all the relevant information, and after getting me to check settings on the tablet and doing what I had already done, checking leads, other cables and trying the plug with the phones, he agreed that it was the plug. Even though I had supplied the Model No., IMEI number, serial number, date of purchase, purchase price. He told me to send same to Samsung Customer Service with a refernece number he gave me and proof of purchase. I did all that was asked of me and this is the email I received from them: "Dear Ms.Paul, Thank you for your email. Your customer reference number is 2125633410. This is to acknowledge that we have received your email with Proof of Purchase. However, we do believe that this is invalid for the reason that it is not a Valid VAT invoice. Please resend a clear scanned copy of Proof of Purchase with Model Code, Place of Purchase, Date of Purchase, Store Logo and send it in one of the following formats (.JPG; .JPE; .JPEG; .JFIF; .BPM; .DIB; .GIF; .TIF; .TIFF; .PNG; .PDF) or as a print-screen of the original copy if the order was made online. You may obtain a copy or request your retailer/seller to directly send the receipt to uk.parts@Samsung.com. They just need to put your reference number as email subject so we can Associate it to the right account. If you require additional support, please contact us on 0330 726 7864 (UK) or 0818 717 100 (EIRE), or respond to this email and we will be more than happy to help. Kind regards, Cherry O. Customer Service Representative" Additional support??? Who was Cherry kidding?? What support? I pointed out that I hadn't seen anything in their warranty 'blurb' that said you had to purchase from a VAT registered vendor and that my vendor wasn't VAT registered! And WHY do they need to see the company logo? People, do what I am going to do in future . . . buy Huawei and don't give Samsung the time of day!”

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Posted 7 years ago

“Defective product sent, 2 months later has yet to send us a new one! Literally the worst customer service I have ever encountered. We bought a brand new FRAME TV from the website for $2100. The remote control was broken out the box. We have now emailed, chatted and contacted them 5 x to get a remote control sent to us. They promised it would happen 1 month ago. I texted 2 weeks ago and they ensured it would come, but nothing. They seem to have no customer service at all! I find it outrageous such a big company can have such bad customer service and there is no consequence! I will never, ever buy any samsung product again given this customer service. Beware!”

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Posted 7 years ago

“I never again buy anything from Samsung brand . Very bad customer service.”

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Posted 7 years ago

“I tried to buy a Samsung Galaxy S10e online and never succeded. I must have passed the order about 5 times and called them like 3 times and chatted online and everytime they cancelled my order. I was never actually able to order the phone and now I am gonna have to go to a store and pay 200$ more because the discount time is over. Very unhappy about the service I got and no one was able to help me pass the phone order. Seriously considering switching to Apple.”

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Posted 7 years ago

“I am having microwave oven i just need turn table, i logged a complaint on samsung customercare , they noted my complaint and got an sms of complaint number but after few hours when i was tracking online complaint of mine it showed as product repairing done job completed request closed. again i logged a complained to customer care they told me we will reopen and support team will call you but i dint recieve any call but third class service of samsung, i will never in my life will buy samsung product.”

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Posted 7 years ago

“Purchased a Samsung phone with the option to just upgrade when I contacted Samsung to upgrade they told me it was to late I should have responded whe I was sent the upgrade option email I explained that I didn’t receive any email they said as much as tough luck I then emailed complaints dept and they didn’t want to know either disgusting service will never purchase anything from Samsung again”

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Posted 7 years ago

“If I could give Samsung zero stars I certainly would. I purchased a dryer from Homedepot not even a year ago & have had two service techs come to my house so far to take apart my entire dryer & not be able to fix the metal rattling loud sound it has been making for the past6 months. I called last Wednesday 8/21 to be told that someone from the escalation department is going to call me 24-48 hours and no one has called me to this day 8/28. I then called Friday 8/23 to see what is going on & the customer service rep said someone will call they will try to expedite my ticket number. No one called to say the least. Saturday 8/24 I called again to speak with a representative to said that escalation dep will call me 3-5, I said that’s ridiculous bc that’s not what I was told the past two times calling in the same week, I was told 24-48 hour so all a sudden they are changing their policy or bullshitting me. Then a supervisor gets in the phone per my request and gives me two options: one of which is to get the same unit from their warehouse 7-21 days & only have a 90 day warranty which was unacceptable to me given the problems we’ve encountered with our current dryer. The other option given was to give me a full refund/check in the amount that we paid originally at Home Depot that would arrive to us in the mail 7-14 days. The supervisor then provided me her email to best reach her bc she said she didn’t have a direct number to get in touch w her. She said to email her the Home Depot receipt & invoice information and I did. I still have yet to hear back from her. Therefore I called again on Monday 8/26 to be told by a different customer service rep that someone would call that day, of course no one called. As I expected would happen. I then called again this Tuesday 8/27 to have a Customer service rep and supervisor tell me that they will switch my dryer out however they will go by my current dryers warranty (which is up on sept 11th) absolutely ridiculous. Samsung does not stand by their products and I am extremely disappointed by their customer service, as well as how I have be treated and lied to by all these incompetent and careless workers. It’s pathetic that I’ve been calling for over a week now & still no one has returned my calls to begin my refund process & come to a resolution with this issue. I will never ever by a Samsung product again. Which is sad to say because we are loyal customers and have a lot of their electronics and appliances throughout our house. I do not recommend Samsung to anyone now & everyone I speak to I express my ongoing issues with their customer service and products that don’t last.”

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Posted 7 years ago

“I have been a samsung user since day 1. i have never used apple or any other comperitors phone.. it was my first time pre ordering my Note 10 plus from Samsung website.. it was supposed to start shipping on 21 August 2019, Well i agree and understand the line of orders and would definately expect delays.. soo my phone wasnt shipped until August 27 2019.. furthermore as per the promotion i was supposed to recieve Galaxy buds for free.. well apparently.. buds arrived the same day when it was shipped (August 27 2019) From a samsung warehouse in Ontario Canada and My phone was shipped from Vancouver Canada (isnt it crazy?) i called the support probably 10 times. before my shipping date they advised and made false claims that i will have my phone by first August 23 2019 (launch date of Note 10 Plus) on August 23 2019 someone feom thwir support team advised that it will be shipped today and arrive by August 26 2019( which clearly didnt happen as my phone was actually shipped on Aug 27) and now m still waiting for my phone to arrive on August 30 2019 with an insult to the injury being that buds got delievered seperately, its worse.. i would probably suggest people dont preorder as Samsung cannot handle their shipping in other nations that properly, i bet thats the possible reason Apple inc. share prices are way more than Samsung sooo much upset with Samsung for the first time in my life.”

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Posted 7 years ago

Samsung is rated 1.3 based on 4,628 reviews