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Samsung Reviews

1.2 Rating 4,724 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,724 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
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Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
I had the Samsung Note 10+ less than 12 hours (8 of them I was asleep). The dropped the phone - my fault- the back panel shattered. The fact that a device people take literally everywhere is made entirely of glass and is so delicate - Samsung's fault. I dropped my 8+ multiple times, as most people do, and it never shattered. Samsung has so little confidence in their product that they offer no other resolution than to pay my high insurance deductible and get a refurbished phone that someone else broke. A $600+ device should be more durable. I didn't even have it long enough to get the case I ordered.
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Posted 6 years ago
Samsung does not stand beside any of there stuff , I bought everything for my kitchen from Samsung in 2017 in 2019 my refrigerator started to rust around the bottom of ice maker and water dispenser i called Samsung they made appointment for dish in home service to come out ( they never showed ) I called Samsung back they made new tickets after on the phone with them for hours they then then transferred me to dish in home service they told me i had to pay because it was not in warranty RUST FROM THE INSIDE OUT IS THEY PAINT THEY USED WHEN IT WAS MADE LONG STORE SHORT DO NOT BUY SAMSUNG THEY ARE SHITTY AND DO NOT STAND BEHIND THEY PRODUCT !!!!! DO NOT BUY SAMSUNG !!!!! BAD CUSTOMER SERVICE !!!!
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Posted 6 years ago
Our home cinema system broke within warranty. Unable to replace it they tried give me a part refund - this I explained is illegal under Sales of Goods Act in UK. They then agreed full refund. When no refund came I called to find Head Office had refused it because the speakers hadn't been returned (I had previously asked if they wanted them and they had said no). They arranged collection but went to the wrong address. I chased again and they said that I needed for a third time to register the refund payment. This has been a truly dreadful experience and our Samsung household will not be buying TVs, DVD players etc from them again and I'll be telling my friends and family this story. Incredibly poor service.
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Posted 6 years ago
If you are even thinking of buying a Samsung appliance move on! We purchased the four door refrigerator and have had it approximately 2 Nd 1/2 years. 5 days ago we woke up with water all over the floor and the freezer stopped working. One hour on the phone being transferred from one number to another just to make an appt for today. 5 hr window! 2nd problem with this refrigerator. Don't buy this product!
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Posted 6 years ago
I had order Galaxy Watch Active at first of October and should be delivered yesterday. I did not hear from them any hing
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Posted 6 years ago
bloody cheaters....from past one week 8m suffering .....my ph display is automatically....gone it self wn i go to that servicr center....that fellow is not abel to find their brand over all display is gone....they will goomed their camera and find the small scrach on my ph display....bloody cheaters。。。。after 5 years later i came from ios to android and i choose this fuccking bloody cheaters brand....dear frnds who ever have a idea to buy this samsung brand....plz leave that.....any how they dont give anyy value to ur money.....but you...guys dont waste ur money by buying that fuccking brand ph.....ur money is true valueable.....plz give value to ur .....dont suffer like me....by buying this fukking samsung phones.....thank you
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Posted 6 years ago
Worst experience with Samsung this time on Note 10+, my note 9 was working perfectly fine. I just bought it a month back and it has an issue which happens intermittently where it loses network if coming down the lift or going to underground parking lot and never recovers until I restart the phone. Reached to official samsung service center and they mentioned its a known samsung motherboard issue and asked me to get the phone replaced. On reaching out to samsung care had another worst experience where they said they would only replace within 14 days of receiving the order even though they knew they sent me a defective product. So now they would only repair or replace the motherboard and send it and I have to live with it knowing I paid 1100 dollars for a defective product. Worst customer support for a huge brand like Samsung.... I feel cheated and robbed by this company. Totally unprofessional... No ethics in even supporting for their product.
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Posted 6 years ago
I called 1-800- Samsung, the customer care line, on Tuesday September 9th to advise of documents I needed to text over to them. My washer have been down for two months and I only had it for four months. The manager I spoke with previously left very detailed notes as to Joseline the representative refused to read or follow the instructions noted. I agreed to take the survey and at the end of the call Joseline continued to place me on hold and then I would just hear dead silence. I waited as this (placing me on hold and then just holding the phone with the line muted) went on for 40 minutes. Very poor customer service for such an expensive unit.
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Posted 6 years ago
Samsung products are the worst. Their customer service is even worse.
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Posted 6 years ago
Worst customer service ever. They have got absolutely no idea what needs to be done to solve the issue. I needed help with the TV remote, since it doesn't work properly. The customer service person has no idea what needs to be done to help. Wasted 45 minutes of my time . Worst customer service ever.
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Posted 6 years ago
Had a Tab S3 repaired under warranty this week. Took into Plymouth repair centre on Monday, text message Tuesday that it was repaired, collected Wednesday. New screen and motherboard. Wonderful service!
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Posted 6 years ago
If I could give them 0 stars, I would. Bought a new refrigerator and it went out after just one week. It took over two months and multiple service calls (seriously - 45 minutes a day for two months) to resolve the issue. The finally reimbursed me for the product but only reimbursed a fraction of the food spoilage due to this. I just got bounced around from one person to the next, they kept closing the ticket, and no one seemed to want to take responsibility or even give me direction. They have one general line, so even when it goes to the refund team, you cannot get into touch with them with any questions.... only via email. I would ask a number of questions and they would only answer 1. Compelte joke - do not buy Samsung!!!!! They do not stand behind their products.
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Posted 6 years ago
I sent my notes 8 6months ago. Every time I contact they tells me different story. What wrong with this company!. I heard so many people have same problem. I never buy Samsung'product again.
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Posted 6 years ago
I have had to replace my Samsung Galaxy phone 5 times in past two years. These have been mainly for software issues. The phone is slow dialing out; the phone has to be reset every week... then every day then two to three times per day; the speaker/microphone acting up; other programs slowing down, etc. I would have switched to another phone company but did not want to lose all my data. Have reached the end. STRONGLY RECOMMEND ANY PHONE OTHER then a Samsung. Works good for a couple of months to hook you and then starts failing.
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Posted 6 years ago
Don't buy any Samsung company products this is a one if the fraudster company in indsu. I was purchased one refrigerator in January month after 2 days it is not worked at all so I requested to refund my amount and take back that product but still they are not refund my amount. When I was called to their customer care they are telling stories, actually I bought that product in EMI and took insurance for that. Product cost is 26500 but emi and insurance and transportation cost for return the product is 32530, but there is no response from their end. So, I am desided to sue in consumer court on Samsung company. So, I suggest you people please be aware while purchasing Samsung products.
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Posted 6 years ago
We bought our Flex Wash washer back in 2017. There were problems straight away. The technician did not connect the system properly and water leaked on the walls. Once that was resolved and we tried to wash a load we found that the bottom or main washer would not start. They replaced the washer...two months later. We are now having an issue with the washer not even coming on. We put in a ticket in the beginning of August 2019 and it is now the end of September and no one has called to set up arrangements to fix this. We can't get in touch with anyone either. The washer is still under warranty. I will stick to buying phones from Samsung and that's it. I won't ever buy a major appliance from this company...no matter how good it looks.
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Posted 6 years ago
Have new tv that when turned on has white stripe down side. Customer service said must be damaged so no warranty. Sent pictures of tv and box. Worst customer service ever. So product could have had poor handling from China to final retailer but customers fault if it does not work. Will never buy any Samsung product ever due to poor customer service. Only positive in this is I won the tv in a drawing so at least I did not pay for your garbage TV set.
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Posted 6 years ago
Apparently your company makes washers with parts that rust, poor choice for something that was made to work with water! Now it's not even worth fixing. My daughter-in-law had to replace hers as well, both machines should have lasted longer!!! And now my daughters machine, which is only 3 1/2 years old broke too. This is a single girl who does 3 loads a week, and it would cost too much to fix. Samsung, I'll never buy any product from you again.
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Posted 6 years ago
if I could give a 0 star review, I would. Horrible customer service. I have a dryer I opened a ticket on 2 weeks ago, their availability to come out is horrible. I made arrangements to have someone at my house today for the repair due to having to work. They said they would call by 10am with my 2 hr window. No one called, I have called several times only to find out the technician cancelled my appt due to thinking the parts wouldn't be available. No one called me, no one emailed me... nothing. Now they're talking about an exchange but it would be 3-5 business days before someone contacted me to even discuss what that will cost, etc. I am on the phone for over 45 mins now asking for a supervisor yet no luck. I work a lot, scheduled and paid someone to be at my home and now have zero resolution. and still on hold. Horrible customer service. I am in sales and would highly recommend never purchasing a Samsung product if I was you. Never have I had such a horrible experience.
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Posted 6 years ago
Our washing machine had an awful smell from the second year even though we wiped it down after each use. We are two retired people so definitely not overused. After six years there was smoke coming out. We called the repairman and was told it would cost around $1000. to repair. We dismantled it and it was disgusting underneath. We had never seen anything so revolting as what was under the drum inside. I have been sending emails and chatting back and forth to find out what caused this. They refused to answer and keep saying ship it back. This would cost more than it is worth plus we dismantled it. The service is terrible and the machine did not stand up. To make matters worse they changed the stacking unit so had to buy a dryer as well even though there wasn’t anything wrong with the one we had. Very disappointing and trying to answers is impossible.
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Posted 6 years ago
Samsung is rated 1.2 based on 4,724 reviews