Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,628 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service ever! Always have a problem with them. Their phones are nice but not worth all this hassle. My next phone is going to be iPhone because Apple makes okay phones but they always put their customers first. Samsung customer service is a waste of time.”

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Posted 7 years ago

“Samsung Has The Absolute Worst Customer Service O n The Planet! If you purchase anything from them you are a FOOL! & A SUCKER! I will be replace my almost new clothes dryer with a Whirlpool Because Of Their total lack of customer service!”

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Posted 7 years ago

““ Don’t buy their product”. I will never buy a Samsung product again. I spent over 1,200 for smart curve TV. Within a month of my purchase I had to exchange it for a new one because I was getting a black screen for about 5 seconds. Now 2 1/2 years later, I’m getting vertical lines down my TV and of course I am out of warranty. So they sent me to their repair center where I held for almost 2 hours and no one answer. Calling now and no answer...just music ...worst service ever!!!”

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Posted 7 years ago

“Very very bad Coustomer service I bought 75” tv from sams was problem in picture they say they will send sumwone to fix & they call say they have to order parts then call & say not available parts so u have to return they came pick tv in January 2019 still not refund my money yeat I call so maney times always hard to rich them to refund department hold more then 1 hours is still 5 month over dint reshive my refund yeat they say my chk is mail on April 27 still not reshive very very crappy Coustomer service & u can not talk to main person in refund department so they can help or solve my issu teach department try for me so hard but they can not get touch refund department in 15 day so they stay in touch with me but finally the gave up to no help or solve my refund yeat crappy service do not by Samsung product”

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Posted 7 years ago

“The absolute worst customer service experience ever encountered. Reps will say anything you want to hear but no action is taken. 4 months after order started / still no delivery. But it’s paid !”

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Posted 7 years ago

“I have been dealing with Samsung Customer Service about the same issue for the past 5 month, and it still is not resolved yet! I have NEVER had such bad customer service in MY LIFE!!!! You would think that a company like Samsung, as big as it is, would make sure their customers were taken care of! The amount of times I was told my customer service reps that my product was on the way only to call back and hear that they haven't sent it out yet is ABSOLUTELY UNEXPLAINABLE!!! I would say you should think twice before buying a Samsung device or accessory.”

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Posted 7 years ago

“customer service was unresponsive and unable to answer very simple questions about an issue with a year old samsung washing machine that had stopped running - took over 3 days just to be informed that they would not be the ones to honor the extened warranty that was purchased at the time of purchasing the washer and dryer - poor response time and poor information provided once the response was given - highly unhelpful and would most likely NOT purchase another samsung product due to very poor customer service.”

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Posted 7 years ago

“Received Gear watch for Christmas 2018. Watch wasn't working as of May 2019. Contacted Samsung. They told me that I needed a serial number for the watch.They told me that the serial number would have been on a piece of paper on the backside of the watch! Needless to say after wearing the watch for six months, There was no longer any piece of paper on the backside of the watch. Samsung did not stand behind the watch because I could not find the piece of paper that had the serial number. I did have an invoice from Amazon showing that the watch was purchased on December 2018. Unfortunately, for some reason that invoice did not have the serial number. They will not honor the warranty! UNBELIEVABLE!”

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Posted 7 years ago

“Don't buy Samsung s10. It's a trash phone. I am having an issue with signals, camera is blury and looks like a fake camera. The camera quality is very bad. Also the battety timing is not good too. I send my device to samsung, and they send it back to me by saying we didn't find any issues. But I am having these issues, means your customer is lying?”

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Posted 7 years ago

“Customers services very poor cell phone and tables to much advertising BUT not good”

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Posted 7 years ago

“We recently bought a 55" 4k tv and within a week we were having issues. It wouldn't turn on, when it did it took forever, the screen blinks. It's brand new out of the box. I scheduled an appointment for repair and sent in proof of purchase as requested. The day before the appointment I got an email from them stating the receipt was not an acceptable form of proof even though it was listed on the terms as one. They told me that I needed a letter from the Corporate Office of the store where we purchased the tv, on their letter head stating how we paid, when it was purchased and an itemized breakdown of the cost. WTF? Talk about trying to avoid covering your products. We have had the tv for 3 weeks, 3 weeks out of the box and they refuse to warranty the tv. What a joke. I will NEVER buy Samsung again. Thank god we bought LG for the other tv we needed. Don't buy Samsung unless you're ok getting stuck with a paperweight.”

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Posted 7 years ago

“Samsung is a horrible company!!!! I purchased Galaxy S8 along with the AKG Y50BT Headphones. Within 6 months, the headphones had broken, The company customer service department is extremely hostile to customers. It shifted the responsibility to the customer by asking us to deal with the Headphone company. By then, the product has passed its warranty due to the company is prolonged handling of the issue. What is worse is they hold my headphone and won't even return the phone back to us. This is stealing! How can a brand name company like Samsung act so low!!!!”

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Posted 7 years ago

“Samsung dishwasher was the worst. Broke 2 times in 2 years. Want $170 plus parts to walk in the door to fix it. Dishwasher smells when you open the door. Customer service is horrible.”

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Posted 7 years ago

“I have Samsung tablets, which I love! So I bought Samsung Smart Care VRT Plus Top Loader about a year ago. I hate to say so, but this machine is poorly designed and should not be on the market. I have clothes ruined by residual lint. Laundry on High Spin that has too much water in it. Have to readjust loads because machine is to gentle too balance loads itself. Sheets that come out with dry spots. Long washing cycles that don't get the loads clean. Have to use the self clean often which uses more hot water. So I'm doing more handwashing, more electricity, soap, time. I want my money back!”

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Posted 7 years ago

“I have had the Samsung french door refrigerator for a year and it worked great! Then came the issues. The snack drawer doesn't cool properly and the lights all went out on it. On top of that the ice maker freezes over and stops producing ice. The water that is supposed to turn into ice cubs leaks out and all over the ice maker freezing over and in the back of the fridge causing huge frustrations. So much water has leaked that it blocked the cooling fan that keeps the whole fridge cool. We have to deice it every week to keep our fridge working. Long story short DON'T BUY this fridge if you like ice because it will stop working. I have been told its an engineering defect, but Samsung won't do anything to help you. There is even a lawsuit pending because so many people have the same issue. All I have to say is shame on Samsung!! I hope the word gets out about their faulty engineering.”

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Posted 7 years ago

“I am Samsung products user for more that 20 years, I like the products, but unfortunately, Samsung customer service is so bad and all we have too many bad experiences with them.”

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Posted 7 years ago

“I'd give a zero if I could. Not covering my TV repair that is not even 6 months old.”

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Posted 7 years ago

“I have a samsung too load washing machine and it is the lowest quality appliance I have ever owned in my life. DO NOT BUY ANYTHING SAMSUNG. This company is only interested in your money and doesn’t care about the quality of its product. Customer support is horrible. Please don’t buy their junk or you’ll find yourself in the same situation as me, buying a new washing machine car before you should have to. Please heed my advice, run, run far away and don’t ever look back”

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Posted 7 years ago

“I sent my galaxy s9 to fix on the warranty the problem was my S pen stuck in my phone everything was going well until the got my phone and they say it has a liquid on my phone I never have any liquid the phone and It has a water proof case and they never say about S pen stuck on my phone they messed my phone and the want to replace the whole screen then charge me 200 and something dollars and send it back I was so angry they just wan you money stay away from the customers server”

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Posted 7 years ago

“Go to apple. Samsung doesn't appreciate their customers, have been rude, and give the worst service.”

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Posted 7 years ago

Samsung is rated 1.3 based on 4,628 reviews