Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,724 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 5 star review on 6th December 2025

Riley Cooper

Samsung 1 star review on 8th October 2025

Mukhtar Attarwala

Samsung 1 star review on 20th September 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

480

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service. Acknowledge you have faulty products and compensate your customers. You will eventually lose all of your customers because of the horrid way you treat them!!”

Helpful Report

Posted 6 years ago

“Bixby is the biggest piece of krapp 5 ever encountered. I speak very fluid and clear English. Bixby cannot pick up krapp. I hate the day I ever bought a Samsung. Mo it was told it was a Better phone the Motorola. I'd rather put up with a badd phone than to put up with Bixby that I have to Repeat myself over and over. If you look at this tax you see what type crapule put out. None of its correct. What a joke”

Helpful Report

Posted 6 years ago

“I bought a TV a year and a half a ago. I I mounted it on my wall and bought the correct surge protector. A year after I bought it the screen blacked out. The service department was terrible. They have a way of making you feel like you did something wrong the entire time they are talking to you. They are very disorganized and called me several times for the same appointment. The did finally fix my TV after several calls and a repair guy I could not understand. Three months later my tv picture starts shaking. I had to do the entire process again only they tell me it is somehow my fault. My tv has been mounted on my wall and not touched this entire time. I know I did nothing to cause this. They have insisted that I must have broken it and that I have to pay to fix it. This has been some of the worst customer service i have ever experienced. I do not usually stand up for myself this strongly but this has been ridiculous. I have almost all Samsung appliances, a cell phone, and multiple televisions. These items will not be replaced with Samsung products in the future. I hope this repair was worth the thousands of dollars I would have spent on products in the future.”

Helpful Report

Posted 6 years ago

“I have spent thousands of pounds on Samsung Products over the years and they have made me jump through hoops for nothing! I recently purchased a Galaxy S10+ for my husband, a Galaxy S10 for me and a Tab S5e LTE (not all together, but at different times and from different vendors). All was well, until I discovered that the 'fast charging' plug that came with the TabS5e wasn't working. I tried the chargers taht had come with the phones and it was fine, I tried the cable and that worked too, so I narrowed it down to the plug. I got on to live chat on the website (I was haing difficulty getting through on the phone), and the guy on the other line had me jumping through hoops for A . . . PLUG!!!!??? However, I kept my cool and supplied all the relevant information, and after getting me to check settings on the tablet and doing what I had already done, checking leads, other cables and trying the plug with the phones, he agreed that it was the plug. Even though I had supplied the Model No., IMEI number, serial number, date of purchase, purchase price. He told me to send same to Samsung Customer Service with a refernece number he gave me and proof of purchase. I did all that was asked of me and this is the email I received from them: "Dear Ms.Paul, Thank you for your email. Your customer reference number is 2125633410. This is to acknowledge that we have received your email with Proof of Purchase. However, we do believe that this is invalid for the reason that it is not a Valid VAT invoice. Please resend a clear scanned copy of Proof of Purchase with Model Code, Place of Purchase, Date of Purchase, Store Logo and send it in one of the following formats (.JPG; .JPE; .JPEG; .JFIF; .BPM; .DIB; .GIF; .TIF; .TIFF; .PNG; .PDF) or as a print-screen of the original copy if the order was made online. You may obtain a copy or request your retailer/seller to directly send the receipt to uk.parts@Samsung.com. They just need to put your reference number as email subject so we can Associate it to the right account. If you require additional support, please contact us on 0330 726 7864 (UK) or 0818 717 100 (EIRE), or respond to this email and we will be more than happy to help. Kind regards, Cherry O. Customer Service Representative" Additional support??? Who was Cherry kidding?? What support? I pointed out that I hadn't seen anything in their warranty 'blurb' that said you had to purchase from a VAT registered vendor and that my vendor wasn't VAT registered! And WHY do they need to see the company logo? People, do what I am going to do in future . . . buy Huawei and don't give Samsung the time of day!”

Helpful Report

Posted 6 years ago

“Defective product sent, 2 months later has yet to send us a new one! Literally the worst customer service I have ever encountered. We bought a brand new FRAME TV from the website for $2100. The remote control was broken out the box. We have now emailed, chatted and contacted them 5 x to get a remote control sent to us. They promised it would happen 1 month ago. I texted 2 weeks ago and they ensured it would come, but nothing. They seem to have no customer service at all! I find it outrageous such a big company can have such bad customer service and there is no consequence! I will never, ever buy any samsung product again given this customer service. Beware!”

Helpful Report

Posted 6 years ago

“I never again buy anything from Samsung brand . Very bad customer service.”

Helpful Report

Posted 6 years ago

“I tried to buy a Samsung Galaxy S10e online and never succeded. I must have passed the order about 5 times and called them like 3 times and chatted online and everytime they cancelled my order. I was never actually able to order the phone and now I am gonna have to go to a store and pay 200$ more because the discount time is over. Very unhappy about the service I got and no one was able to help me pass the phone order. Seriously considering switching to Apple.”

Helpful Report

Posted 6 years ago

“I am having microwave oven i just need turn table, i logged a complaint on samsung customercare , they noted my complaint and got an sms of complaint number but after few hours when i was tracking online complaint of mine it showed as product repairing done job completed request closed. again i logged a complained to customer care they told me we will reopen and support team will call you but i dint recieve any call but third class service of samsung, i will never in my life will buy samsung product.”

Helpful Report

Posted 6 years ago

“Purchased a Samsung phone with the option to just upgrade when I contacted Samsung to upgrade they told me it was to late I should have responded whe I was sent the upgrade option email I explained that I didn’t receive any email they said as much as tough luck I then emailed complaints dept and they didn’t want to know either disgusting service will never purchase anything from Samsung again”

Helpful Report

Posted 6 years ago

“If I could give Samsung zero stars I certainly would. I purchased a dryer from Homedepot not even a year ago & have had two service techs come to my house so far to take apart my entire dryer & not be able to fix the metal rattling loud sound it has been making for the past6 months. I called last Wednesday 8/21 to be told that someone from the escalation department is going to call me 24-48 hours and no one has called me to this day 8/28. I then called Friday 8/23 to see what is going on & the customer service rep said someone will call they will try to expedite my ticket number. No one called to say the least. Saturday 8/24 I called again to speak with a representative to said that escalation dep will call me 3-5, I said that’s ridiculous bc that’s not what I was told the past two times calling in the same week, I was told 24-48 hour so all a sudden they are changing their policy or bullshitting me. Then a supervisor gets in the phone per my request and gives me two options: one of which is to get the same unit from their warehouse 7-21 days & only have a 90 day warranty which was unacceptable to me given the problems we’ve encountered with our current dryer. The other option given was to give me a full refund/check in the amount that we paid originally at Home Depot that would arrive to us in the mail 7-14 days. The supervisor then provided me her email to best reach her bc she said she didn’t have a direct number to get in touch w her. She said to email her the Home Depot receipt & invoice information and I did. I still have yet to hear back from her. Therefore I called again on Monday 8/26 to be told by a different customer service rep that someone would call that day, of course no one called. As I expected would happen. I then called again this Tuesday 8/27 to have a Customer service rep and supervisor tell me that they will switch my dryer out however they will go by my current dryers warranty (which is up on sept 11th) absolutely ridiculous. Samsung does not stand by their products and I am extremely disappointed by their customer service, as well as how I have be treated and lied to by all these incompetent and careless workers. It’s pathetic that I’ve been calling for over a week now & still no one has returned my calls to begin my refund process & come to a resolution with this issue. I will never ever by a Samsung product again. Which is sad to say because we are loyal customers and have a lot of their electronics and appliances throughout our house. I do not recommend Samsung to anyone now & everyone I speak to I express my ongoing issues with their customer service and products that don’t last.”

Helpful Report

Posted 6 years ago

“I have been a samsung user since day 1. i have never used apple or any other comperitors phone.. it was my first time pre ordering my Note 10 plus from Samsung website.. it was supposed to start shipping on 21 August 2019, Well i agree and understand the line of orders and would definately expect delays.. soo my phone wasnt shipped until August 27 2019.. furthermore as per the promotion i was supposed to recieve Galaxy buds for free.. well apparently.. buds arrived the same day when it was shipped (August 27 2019) From a samsung warehouse in Ontario Canada and My phone was shipped from Vancouver Canada (isnt it crazy?) i called the support probably 10 times. before my shipping date they advised and made false claims that i will have my phone by first August 23 2019 (launch date of Note 10 Plus) on August 23 2019 someone feom thwir support team advised that it will be shipped today and arrive by August 26 2019( which clearly didnt happen as my phone was actually shipped on Aug 27) and now m still waiting for my phone to arrive on August 30 2019 with an insult to the injury being that buds got delievered seperately, its worse.. i would probably suggest people dont preorder as Samsung cannot handle their shipping in other nations that properly, i bet thats the possible reason Apple inc. share prices are way more than Samsung sooo much upset with Samsung for the first time in my life.”

Helpful Report

Posted 6 years ago

“Very dissatisfied with the note 10 plus and its release date ordered it the 2nd day it was available now they saying it's back ordered for up to another week but everyone else all ready has it very disappointment”

Helpful Report

Posted 6 years ago

“We bought a $1,600 TV from costco, thinking that it will last long, we didn’t purchase an extended warranty because we have a sony tv that we didn’t had any problem, thinking that Samsung surpasses the Sony quality. Not even a year from the purchas date we had experienced a problem which is a horizontal line across the bottom of the TV, we called Costco and we were referred to Samsung tech, we told them the issue and did some troubleshooting but nothing happened, so they send a technician, they replaced the internal TV panel. After a year and a half from the repair we had the same issue with the same TV!!! I mean for real!? We called the Costco but then we don’t have the extended warranty we called the sSamsung tech, same thing happen, we did the troubleshooting and was referred to Samsung tech but the difference is that we have to pay for the repair now, we are trying to argue that it is not our problem since it was repaired not long ago and it’s the same problem, we think that Samsung is liable for that because for that amount of money we deserve to have a good quality of product, coz that tv we never move it at all for it to have a line were we don’t do anything on it. Their reasoning is that “it’s like some of the electronic products that doesn’t work for a long time!!!” So, that is Samsung reasoning for a cheap quality of product they are selling for an pricey amount of money. Samsung is a product that you can’t have an assurance that will last for more than a year or two years, and they know about that. They should sit down and resolve this problem. It’s like they are stealing people’s money. We bought the TV that we thought would last long just like our Sony TV that is 9yrs old and we NEVER HAD A PROBLEM. I would like to add the Costco company, I am just thinking they are selling some product that beats the price from other seller. Maybe they get it cheaper because those product that they sell is a class B quality that won’t last long.”

Helpful Report

Posted 6 years ago

“I just spoke with a customer support associate regarding my Samsung top load washer...aka "Lemon." I purchased this washer in 11/13. new, along with the dryer. Within the first 2.5 years the washer became unusable, as the inside tub would shake violently, and not finish the cycle. I was alerted to a Samsung recall, which involved tub issues, including "potentially exploding washers." Samsung sent a Repair Tech to service my washer, which seemed to take care of the problem. Fast forward to the past two weeks...and the same exact tub issues have reappeared. Regardless of load size or spin setting, the inside tub shakes violently when beginning the spin cycle, and I cannot complete the cycle. I have followed all of the instructions provided by Samsung, and I have repeatedly re-arranged the items being washed in order to balance the load. This does not resolve the problem. I have been informed nothing can be done, as the manufacturer warranty has expired, regardless of the fact there was a product recall, and the same recall is in effect now. Samsung will gladly schedule service for my washer, as long as I know they will not offer any form of compensation. I understand warranties, but I also expect a Samsung washing machine to last more than 5-6 years, especially when they have a recall in effect for potentially "exploding washers." I have purchased my last Samsung product of any kind. Buyer beware is evidently very true. Model #WA456DRHDSU/AA”

Helpful Report

Posted 6 years ago

“THEY HAVE DESTROYED MY PHONE AND WILL NOT DO ANYTHING ABOUT IT !! THEY HAVE DESTROYED MY PHONE AND WILL NOT DO ANYTHING ABOUT IT !! Abolsutely shocking! Worst experience I have ever faced with a company ! DO NOT USE THEIR THIRD PARTY MARTIN DAWES FOR ANY REPAIRS !! GO LOCALLY AND PAY !! I had my samsung s8 for 8 months and it developed a slow charging fault. I rang samsung and they told me to send the device in via UPS which I was very sketchy about to begin with, as a ex delivery man I know every parcel gets thrown around thats the nature of the job. I recieved the phone back 3 days later and the phone did charge better but not like it used to. To my surpirse every phone call I made no one could even hear what I was saying and the call would drop after 30 seconds. I very rarely had reception. I couldn't even get a 4g connection making the phone useless. I had to purchase a separte cheap nokia phone to make phone calls with. I rang samsung and advised them the day after, the phone was not fit for purpose and not as described. They advised me to try a new sim card which I did and it was exactly the same, but both sim cards worked in the nokia. I sent the phone back yet again to Martin Dawes. Three days later I recieved a phone call from ' Leanne' an engineer from martin dawes who was incredibley rude and started the call by telling me 'I had sent a phone that had a crack down the back and it couldnt be fixed under warrenty ! This is aboslute nonsense as the phone had been sat on the side unuseable in a cover case and sent in the exact same condition I sent it in previously. Long story short Martin Dawes and samsumg do not want to know at all and are happy to send me back a faulty phone on two occasions, each time in a worse state than it was previously ! They quoted me £307.00 to repair the device they never fixed in the first place. Like I would ever let them touch the phone again, esspecially for 300 quid !!! They kept hold of my phone for an extra week and said they were unable to fix it due to the back glass, but have managed to do all the relevant tests and know exactly what the fault is. I finished off with a totally unworking phone, a contract that I now have to buy out early to get a new working smart phone and the worst experience I have ever gone through with a company in my life . They have rude staff and they do not call you back and are unwilling to help. Do not use this company ! In my eyes they are crooks ! If i can go back in time, I would have got the slow charging fault fixed locally and paid the fee. How they are operating in completly wrong . They have straight up destroyed my phone and I am left having to either buy out my contract or purchase another phone for 300. It's just criminal !!!”

Helpful Report

Posted 6 years ago

“I am very dissatisfy with Samsung TV at all and all Samsung customer service , my TV manufacture defect and they sent me technical team to replace my tv and while he pulling out the TV from inner box ,fall down and broken and now they want prove that my TV not fixed”

Helpful Report

Posted 6 years ago

“Terrible, just terrible. Schedule a repair appointment and no one calls or shows up. When I give them a call to find out what happened, they act as if they were the ones that called me and I missed the appointment. When I explained to them the appointment was for yesterday.....Silence. Instead of making good on an appointment, they schedule a new appointment for 1.5 weeks later. What kind of service is this? Keep in mind I've only had the washer for less than 2 months and have NEVER been able to use it. Shall I keep going? On top of that, they tell me that the warranty is expired although I JUST purchased it last month. You can't have terrible customer service and products that work. Wish I could give you ZERO stars!”

Helpful Report

Posted 6 years ago

“There customer service is horrible, there warranty is never honored. First it was a repair on my Samsung 9 less then a year old and they make sure to respond after the warranty expired. Cost of repair was more then the device is worth. Next it was a second device a G7 that melted the charger, they asked me to send the device for review. They could not give a turn around time nor a answer as to weather it would.be repair or not. The rep Kate was rude and absolutely no help. emails took a week to two for a response. We will never purchase any samsung products ever again.”

Helpful Report

Posted 6 years ago

“We purchased a new Samsung bottom freezer refrigerator 3 years ago and it is junk! The ice maker freezes up and stops making ice unless you chip the ice out or defrost it, and now the water supply in the interior of the refrigerator is leaking, so we no longer have water in the door either (a reason for buying this model). A year ago, I replaced my dishwasher with a black stainless Samsung to match the refrigerator, and it is very poorly designed to say the least. I will NEVER buy another Samsung appliance!”

Helpful Report

Posted 6 years ago

“I cancelled my online order and it is very difficult to ger Refund. This process needs to be improved.”

Helpful Report

Posted 6 years ago

Samsung is rated 1.2 based on 4,724 reviews