Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,628 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very dissatisfied with the note 10 plus and its release date ordered it the 2nd day it was available now they saying it's back ordered for up to another week but everyone else all ready has it very disappointment”

Helpful Report

Posted 7 years ago

“We bought a $1,600 TV from costco, thinking that it will last long, we didn’t purchase an extended warranty because we have a sony tv that we didn’t had any problem, thinking that Samsung surpasses the Sony quality. Not even a year from the purchas date we had experienced a problem which is a horizontal line across the bottom of the TV, we called Costco and we were referred to Samsung tech, we told them the issue and did some troubleshooting but nothing happened, so they send a technician, they replaced the internal TV panel. After a year and a half from the repair we had the same issue with the same TV!!! I mean for real!? We called the Costco but then we don’t have the extended warranty we called the sSamsung tech, same thing happen, we did the troubleshooting and was referred to Samsung tech but the difference is that we have to pay for the repair now, we are trying to argue that it is not our problem since it was repaired not long ago and it’s the same problem, we think that Samsung is liable for that because for that amount of money we deserve to have a good quality of product, coz that tv we never move it at all for it to have a line were we don’t do anything on it. Their reasoning is that “it’s like some of the electronic products that doesn’t work for a long time!!!” So, that is Samsung reasoning for a cheap quality of product they are selling for an pricey amount of money. Samsung is a product that you can’t have an assurance that will last for more than a year or two years, and they know about that. They should sit down and resolve this problem. It’s like they are stealing people’s money. We bought the TV that we thought would last long just like our Sony TV that is 9yrs old and we NEVER HAD A PROBLEM. I would like to add the Costco company, I am just thinking they are selling some product that beats the price from other seller. Maybe they get it cheaper because those product that they sell is a class B quality that won’t last long.”

Helpful Report

Posted 7 years ago

“I just spoke with a customer support associate regarding my Samsung top load washer...aka "Lemon." I purchased this washer in 11/13. new, along with the dryer. Within the first 2.5 years the washer became unusable, as the inside tub would shake violently, and not finish the cycle. I was alerted to a Samsung recall, which involved tub issues, including "potentially exploding washers." Samsung sent a Repair Tech to service my washer, which seemed to take care of the problem. Fast forward to the past two weeks...and the same exact tub issues have reappeared. Regardless of load size or spin setting, the inside tub shakes violently when beginning the spin cycle, and I cannot complete the cycle. I have followed all of the instructions provided by Samsung, and I have repeatedly re-arranged the items being washed in order to balance the load. This does not resolve the problem. I have been informed nothing can be done, as the manufacturer warranty has expired, regardless of the fact there was a product recall, and the same recall is in effect now. Samsung will gladly schedule service for my washer, as long as I know they will not offer any form of compensation. I understand warranties, but I also expect a Samsung washing machine to last more than 5-6 years, especially when they have a recall in effect for potentially "exploding washers." I have purchased my last Samsung product of any kind. Buyer beware is evidently very true. Model #WA456DRHDSU/AA”

Helpful Report

Posted 7 years ago

“THEY HAVE DESTROYED MY PHONE AND WILL NOT DO ANYTHING ABOUT IT !! THEY HAVE DESTROYED MY PHONE AND WILL NOT DO ANYTHING ABOUT IT !! Abolsutely shocking! Worst experience I have ever faced with a company ! DO NOT USE THEIR THIRD PARTY MARTIN DAWES FOR ANY REPAIRS !! GO LOCALLY AND PAY !! I had my samsung s8 for 8 months and it developed a slow charging fault. I rang samsung and they told me to send the device in via UPS which I was very sketchy about to begin with, as a ex delivery man I know every parcel gets thrown around thats the nature of the job. I recieved the phone back 3 days later and the phone did charge better but not like it used to. To my surpirse every phone call I made no one could even hear what I was saying and the call would drop after 30 seconds. I very rarely had reception. I couldn't even get a 4g connection making the phone useless. I had to purchase a separte cheap nokia phone to make phone calls with. I rang samsung and advised them the day after, the phone was not fit for purpose and not as described. They advised me to try a new sim card which I did and it was exactly the same, but both sim cards worked in the nokia. I sent the phone back yet again to Martin Dawes. Three days later I recieved a phone call from ' Leanne' an engineer from martin dawes who was incredibley rude and started the call by telling me 'I had sent a phone that had a crack down the back and it couldnt be fixed under warrenty ! This is aboslute nonsense as the phone had been sat on the side unuseable in a cover case and sent in the exact same condition I sent it in previously. Long story short Martin Dawes and samsumg do not want to know at all and are happy to send me back a faulty phone on two occasions, each time in a worse state than it was previously ! They quoted me £307.00 to repair the device they never fixed in the first place. Like I would ever let them touch the phone again, esspecially for 300 quid !!! They kept hold of my phone for an extra week and said they were unable to fix it due to the back glass, but have managed to do all the relevant tests and know exactly what the fault is. I finished off with a totally unworking phone, a contract that I now have to buy out early to get a new working smart phone and the worst experience I have ever gone through with a company in my life . They have rude staff and they do not call you back and are unwilling to help. Do not use this company ! In my eyes they are crooks ! If i can go back in time, I would have got the slow charging fault fixed locally and paid the fee. How they are operating in completly wrong . They have straight up destroyed my phone and I am left having to either buy out my contract or purchase another phone for 300. It's just criminal !!!”

Helpful Report

Posted 7 years ago

“I am very dissatisfy with Samsung TV at all and all Samsung customer service , my TV manufacture defect and they sent me technical team to replace my tv and while he pulling out the TV from inner box ,fall down and broken and now they want prove that my TV not fixed”

Helpful Report

Posted 7 years ago

“Terrible, just terrible. Schedule a repair appointment and no one calls or shows up. When I give them a call to find out what happened, they act as if they were the ones that called me and I missed the appointment. When I explained to them the appointment was for yesterday.....Silence. Instead of making good on an appointment, they schedule a new appointment for 1.5 weeks later. What kind of service is this? Keep in mind I've only had the washer for less than 2 months and have NEVER been able to use it. Shall I keep going? On top of that, they tell me that the warranty is expired although I JUST purchased it last month. You can't have terrible customer service and products that work. Wish I could give you ZERO stars!”

Helpful Report

Posted 7 years ago

“There customer service is horrible, there warranty is never honored. First it was a repair on my Samsung 9 less then a year old and they make sure to respond after the warranty expired. Cost of repair was more then the device is worth. Next it was a second device a G7 that melted the charger, they asked me to send the device for review. They could not give a turn around time nor a answer as to weather it would.be repair or not. The rep Kate was rude and absolutely no help. emails took a week to two for a response. We will never purchase any samsung products ever again.”

Helpful Report

Posted 7 years ago

“We purchased a new Samsung bottom freezer refrigerator 3 years ago and it is junk! The ice maker freezes up and stops making ice unless you chip the ice out or defrost it, and now the water supply in the interior of the refrigerator is leaking, so we no longer have water in the door either (a reason for buying this model). A year ago, I replaced my dishwasher with a black stainless Samsung to match the refrigerator, and it is very poorly designed to say the least. I will NEVER buy another Samsung appliance!”

Helpful Report

Posted 7 years ago

“I cancelled my online order and it is very difficult to ger Refund. This process needs to be improved.”

Helpful Report

Posted 7 years ago

“if I could rate them a 0 I would. I ordered a washer and dryer for them which included delivery and installation. They sent out a third part delivery/installation service that forgot to bring a dryer vent and told em to go buy one myself and install that myself. I clearly don't know how to install a washer and dryer otherwise I wouldn't have bothered having them install them. They also flooded my laundry room in my new house because they did not set the washer up. The 2nd time they came to rectify the situation they flooded my laundry room again and caused a gas leak in my house. My house could have blown up if I hadn't caught it in time. Samsung couldn't even tell me who delivered my appliances, and told me to get in contact with XPO. No accountability on their side.”

Helpful Report

Posted 7 years ago

“Due to Samsung and their lovely customer service in the middle of summer I was wout a brand new refrigerator for 3 weeks it took them this long to replace my original order that came dented with holes in the two front doors being told I am NOT entitled to any money off I had to then wait longer for a new order to be placed finally upon receiving my new refrigerator I was offered compensation of ONLY $50 from Corp SAMSUNG buyer beware Samsung doesn’t care about customer service or the lost of food in the middle of summer for 3 weeks your just another number in their eyes please do yourself the favor and don’t purchase from this company !!!!!”

Helpful Report

Posted 7 years ago

“Bought this fridge because it was time to get a new one especially just gone through a kidney transplant so needed a good working fridge to store fresh produce. Boy did we get a defective brand new fridge. Not even a month, 2 weeks into using this side by side fridge and the fridge compartment was freezing all our fresh produce. To the point where eggs exploded, cucumbers could be weapons, water became ice and the jugs holding them cracked, couldn't even defrost meat properly because it was basically taking meat from a freezer and trying to defrost it in another freezer. Contacted Samsung, a tech came out said the issue was the freezer part had a broken part. Ordered the part, which he came back in 2 days. When he did however come back with the new part it turned out to be the wrong part. So had to wait another few days for the "correct" part to be ordered and delivered. The fridge was ok for 2 days then started to freeze everything again. Called for another service. Customer service was rude and appalling. The rep not only claimed that the phone call made today was the first phone call and that there was nothing in system to say the fridge had been serviced prior, after searching their system he then realised that the tech did come out twice to the property and this was not the first service call. Did not apologised, just brushed it off as if he never said such thing. This time same tech came out claimed it was now the light in the fridge side. Ordered part and then came out to fix it again. Fridge was good for 2 days and then froze everything again. This was getting ridiculous had to throw hundred dollars worth of food out, couldn't even keep water in fridge without it freezing. So we basically had a side by side double freezer. Not only did they did not fix the issue, we had to chase after them and the managers to find out what was happening. When we eventually did they still delayed the refund process. It is the worst feeling especially when you are recovering from transplant and have to be ever so careful with what you eat and how it is stored. The people that took our case did not care about the situation, did not care about our lose because in the end they were not the people going through it. The only thing I now own from Samsung is my phone which they should just stick to what they are good at. Worst customer service once they get your money they will try to delay the process of doing what is right. Once I get my refund I am getting the fridge I should have gotten LG. I do not recommend Samsung for anything other than their phones as their service is horrible. If you had a good run with their product and service, lucky you. But I did not and it was the worst. 2 months of just trying to get our refund back so we can get a fridge so I can recover properly from my very blessed and thankful transplant I got. Still in the process of waiting for refund. If this product actually worked it is a decent fridge, but in my case it didnt even after replacement of 2 parts in the fridge. 1 star for the product but can not even say the same for the customer reps, tech company and managers at samsung.”

Helpful Report

Posted 7 years ago

“I ordered a 65" TV from Samsung which was supposed to be delivered on July 22nd 2019. It has been over 3 weeks now that I have been waiting for my TV. So I called Samsung to inquire on the status of my TV. I was placed on hold for 55 minutes the 1st time I called. The lady who helped me whose name is Shafaq Told me that I had to call their delivery service which is ADS. When I called ADS They told me that they can get ahold of me so Samsung instructed them to return The order to their factory. They then told me that I had to call Samsung back so they can send it again. I called Samsung the next day and was placed on hold for 51 minutes this time and told me that they could either have me call back ADS or just reimburse me with my money. I then asked them to please update my phone number in their system and they said I was the only one who can do that which I think is total BS. They told me to go to accounts.samsung.com. I tried to do update my number that surprise!!!! Their website wouldn't let me. Their customer services sucks big time. The people I've spoken to are rude and are very dismissive over the phone. If you talk to a Cherry or Alfred or SHAFAQ, hang up the phone cause you'll be wasting your precious time.”

Helpful Report

Posted 7 years ago

“Please do not purchase a phone nor insurance for your phone from Samsung. Samsung is giving the financial Bank; T D Bank permission to charge interest on the insurance and they do it so slick that you dont see it until a year later. I purchased my phone through a promo. NO INTEREST FOR 24 MONTHS. I traded in my good phone for this B S. The customer service team sucks. They put all the blame on the bank. The bank said it's Samsung. I believe the bank. Now I'm on hold again for an hour waiting on Samsung to pick up.”

Helpful Report

Posted 7 years ago

“Refrigerator delivered this morning does not work properly. Call the number on the back of the manual and talk to three different people who didn’t even know what a refrigerator was let alone troubleshoot it. They kept reading the manual back to me. So I called Home Depot and they called Sam song and then got back to me and Samsung said call them. I was given yet another number for Samsung that was not the number on the back of the user manual. So they are going to Have a technician call me in 3 to 4 days, To schedule a time to come to my house, for My brand new freaking refrigerator. Really? So I’m guessing now we’re talking about at least a week later before someone comes to fix it? I would send this refrigerator back immediately, except then I wouldn’t have a refrigerator. My God I’ve never hated something this much like I do Samsung, since AT&T.”

Helpful Report

Posted 7 years ago

“I bought new Samsung A30 at Slot in Lagos, Nigeria. The Phone developed fault 2 weeks after. It started hanging/freezing whenever in use. After sometime, it will display the message"System UI not responding"or Process UI not working/responding". It goes off at interval, the home page goes blank most times. i reported and they said it has been repaired to no avail. I expected that the Phone will be replaced, unfortunately, they have not been able to do anything since then.”

Helpful Report

Posted 7 years ago

“Brought a tablet which is 8months old stopped charging .samsung want me to send it off for repair ,when should be replaced as only 8mths old .will never buy one again. If a product is going to stop working after this time not worth buying.”

Helpful Report

Posted 7 years ago

“Love my 55" top of the range Samsung TV. But I need 3D glasses to watch it with a double image. Only a year old and level 2 Tech support will be back to me on 24 to 48 hours. With support in a low cost environment why am I forced to be unproductive, wait around and hope I am near the TV. Not good enough”

Helpful Report

Posted 7 years ago

“Warranty is terrible. I have all Samsung appliances, when there was a problem, no matter what it was... It wasn't covered under warranty. My phone is also Samsung. I received a Samsung Galaxy watch active as a gift with extended warranty July 18. My adult daughter who purchased it for me for my Bday was told I could wear it while swimming by the store it was purchased at. Also, the side of the box says " Swim-ready Water resistant (5ATM/ 50 Meters". I got it wet when my hand dipped in the water, no deeper than just above where the watch sat on my wrist. It made a weird noise, glitched out and turned black. I dried it off immediately, hasn't turned on since. I called Samsung, they tell me water damage is not covered. Excuse me?? It says SWIM-READY, WATER RESISTANT! ( I know, not water proof, but water resistant should protect it somewhat if its SWIM READY) So what exactly does that mean then??? They said it's not meant for pools or swimming🤷‍♀️ WHERE ELSE WOULD YOU SWIM?? is there another meaning for swim that I am not aware of??? And if it can't hold up to a dip in the pool... then change your advertising, cause you are MISLEADING your customers and its false advertising as well. I have all samsung appliances, phone, tv and now a useless Samsung watch, bought the useless extended warranty as well. I would not recommend purchasing ANYTHING from Samsung. My appliances are just 7 years old and need replacing as the fridge keeps going on the fritz and the glass top stove burners keep burning at high temp, no such thing as low on the low setting. This has been happening since it was 9 months old and Samsungs famous words are.... "warranty doesnt cover that". I've been a loyal customer of Samsung, even when they wouldnt back up their products. 5 Phones, all appliances, 6 TV's and a watch. I can no longer be loyal. Samsung does not care for nor respect their customers or their purchases. I'm done. So needless to say, I will be switching to an iPhone, Apple watch and appliances not affiliated with Samsung. Clearly Samsung has no faith in their products either if they have to false advertise to make a sale and wont back any of their products. Very sad.”

Helpful Report

Posted 7 years ago

“First off Samsung builds Beautiful products - Issue is they Must use total Idiots to design the inside of them. Nothing works as it should. WARRANTY - does not exist - everything has a reason that they are not responsible for building JUNK. Usually they last for one day past warranty - And God Forbid if you Lose your receipt!!!! I called with a claim - they new the model and my name - but because I did not have the Receipt to WARRANTY. When you look at the reviews and see 83% are one star - must be a strong indication that they may be the Worst Company that is in Business selling Anything in the USA. You have been warned - DO NOT BUY SAMSUNG - JUNK - JUNK - JUNK - NO WARRANTY - NO WARRANTY - NO WARRANTY.”

Helpful Report

Posted 7 years ago

Samsung is rated 1.3 based on 4,628 reviews