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Samsung Reviews

1.2 Rating 4,609 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,609 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 53%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 12th August 2025
Laeli Sukmahayani
Samsung 1 star review on 12th August 2025
Laeli Sukmahayani
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
Samsung 1 star review on 1st June 2025
Kate
Samsung 5 star review on 24th May 2025
Kf799345
Samsung 5 star review on 22nd May 2025
Donald C Smith
477
Anonymous
Anonymous  // 01/01/2019
TV of less than 4 months had pixels go bad. Dish tech was scheduled to come out and assess the TV and put in repair/replace needs. Dish tech determined panel and mother board needed to be replaced (on a Friday). By Tuesday, Dish was no longer working with Samsung and the company my ticket was reassigned to does not have technicians in my state (CO). When Samsung informed me of this they said a replacement TV would be sent and I would be contacted within 3-5 business days. 10 days later, I was never contacted. I called Samsung and they said the original request was approved over a week ago. Again, I was not contacted. They have made no effort to expedite this.
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Posted 6 years ago
First dishwasher that actually doesn't need me to do anything to the dish I put in it. I have done some testing of my own. I am really happy with the Samsung dishwasher. I am going to attach some pictures. I do tests on what I know to be hard to wash as you can see the plate had caked on cheese.
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Posted 6 years ago
Samsung Laundry: 1. Ecobubble 9kg washing machine developed a software fault within 3.5 years and because Samsung had changed the way they collate Product Registration, they couldn't find ours and refused to honour the 5 year Warranty. This is a fault that only a Samsung Engineer can fix...why send good money after bad. There's no guarantee nor warranty to cover future repairs. 2. Tumble Dryer developed a fault within 6 weeks and took 2 weeks to fix. Samsung sell at premium rate prices, yet their products lack quality and their Customer Service fails appallingly. I won't be buying Samsung in the foreseeable future.
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Posted 6 years ago
Hi, I had purchased a Samsung UA40D5000PR LED TV in 2013. While purchasing the TV, Shop Owner assured me that Samsung LED TV's don't have any problems till 20 years. It will work fine as compared to older CRT TV's. But after 5-6 years my Samsung LED TV stopped working. So I contacted their service center for repair. Now Samsung started showing their true HD colours. Their Visit Charges: 1000.rs+ 180.rs GST+ 295.rs Engineer Visit extra= 1180.rs Parts or extra charges as per the product with GST. So I booked their engineer visit which was local TV repair Man, not a professional engineer. First he told the total charges would be around 7000 -7500 for Motherboard of TV. I said ok lets do it. But disaster was to come, after 2-3 days he called me and said the company has closed the production of the mainboard. Also you need to replace the TV for 8000-9000rs. I had bought the LED for 58500.rs. So please don't buy any SAMSUNG products, they are cheap, unreliable, NO GUARANTEE for any parts. If you want to take risk, then buy at your OWN RISK.
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Posted 6 years ago
Samsung have not carried out their promise of a cash back on the mobile I purchased. They say I am out of time as they sent an email asking for more info. which they didn’t. They have no valid complaints procedure. I will never buy from them again and have found many people who have had a problem with them feel the same.
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Posted 6 years ago
I sent my icon x earbuds for a warranty service a few months ago. I've called several times and been given the run around over and over again. It's like they're holding my earbuds hostage. It sux!
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Posted 6 years ago
Worst Customer Service ever!!! Buyer Beware. I completed the phone trade in request as instructed and factory reset my S7phone. Something did not clear and they would not work with me in the slightest to resolve the problem. They refused to honor the trade in credit and made it very difficult to return the phone I purchased. If you have any problems with this company you will not receive any help or respect through the process. I have been a long term customer with many Samsung products and it’s sad they are willing to lose a customer so easily. In addition they limit what you can write on their site. Very manipulative.
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Posted 6 years ago
Bought a refrigerator from Best Buy. Mistake # 1 in crisper drawer while ice overfills to the point of dropping on floor Samsung refused to refund after more than 4 repair tries. All these repair attempts made during warranty period. At this point they pretended to authorize a return Now they refuse to refund due to it finally being out of warranty Best Buy said they would not take it back without Samsung approval and they refused to offer any assistance on this matter Bottom line I will no longer shop at Best Buy and no longer purchase Samsung products including all their electronic products Samsung will exhaust you while continuing to sell defective refrigerators
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Posted 6 years ago
We bought the fridge less than 3 years ago. The compressor went out😡. We called customer service and because we didn’t buy an extended warranty, they said we can’t help you😳😳😳. We also found out many businesses won’t work on Samsung cause they can’t get parts. I will never buy Samsung again!!!
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Posted 6 years ago
Bad Machine ( Refrigerator ) Worst After Sale Service.. 8 years mein body ko Chhod ke sari machine change ho gayi.. Fir bhi wohi condition.. Cooling nahi.. Paisa har saal lgao. Or chalte jao. Issey achha Ice box khareed lo.. Sukhi rahi..
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Posted 6 years ago
I am not at all happy Samsung appliance sales service follow through. I purchased a Samsung refrigerator from HD. No one made it clear HD was the go-between and I was really purchasing from Samsung. The delivery guys told me to email HD with photographic evidence of damages on the unit the day I received it. They then told me I could request a rebate or new unit once I did so. They told me if I signed for delivery there would be no problem with this. That was a lie. They also were completely unclear...as I later found out...I needed to contact the Samsung department within Home Depot...who clearly doesn't give a damn about customer service or Samsung's reputation. I emailed HD within 24 hours of receiving my refrigerator with photographic evidence...as would be time/date stamped, as I was told to do by the delivery guys...citing damage to interior ice chute and door handles, as well as the right side of the unit. It was such a hassle to get in my house I requested a credit rather than deal with more possible damaged units or damage to my floors and walls again. After being ignored regarding the email (no you sent to the wrong dept or feedback of anykind), I tried calling. I was tossed back and forth between Samsung themselves and HD...each blaming the other and saying the other was responsible. I have been dealing with the Samsung department of HD...which someone finally directed me two two weeks and dozens of phone calls after initial delivery. I have called repeatedly while being told to wait for verification of delivery...which took over a month to procure. This is not at all profressional. As I began to expect, I was told I'm not going to get any rebate and to go away. I used to always purchase Samsung cell phones to this point as well and that ends today after this horrible, unsatisfactory experience and dishonest practices on Samsung's end.
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Posted 6 years ago
Do nt bye mobile waist money
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Posted 6 years ago
Bought two QLED TVs, the 75 in stopped working after 9 months. Called CS and after talking to six different people and over 2 1/2 hrs on the phone, I was assured my TV was covered by warranty, also received a email with confirmation. Days later on a follow up call when no service was provided, they told me that I had bought from a non authorized dealer and they refused to honor the warranty. How can a retailer sell Samsung products if not supplied by Samsung? Items delivered in sealed original shipping cartons. They lost me for life and everyone I can talk to.
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Posted 6 years ago
Simply EXCELLENT I called Samsung as i needed my washing machine had some spinning issue and asked for a call back. They called me back within 3 minutes. The person i spoke to was extremely polite, helpful and arrange an engineer to visit in less than 48 hrs. The engineer was from Domex. My entire experience was over and above my expectations. I would strongly recomend Samsung appliances both for the superb quality of their products and their customer service. In fact i already have. Thank you
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Posted 6 years ago
Suggest you avoid Samsung Mobile Upgrade Programme. It promises lots of freebies and discounts but in reality they don't materialise They then offer Shop voucher discount codes to apologise but when you try and use them you find its s con vouchers unredeemable and zero value Don't trust this lot there crooks and liars.
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Posted 6 years ago
I wanted to redo my entire kitchen in Samsungs Black Stainless Steel. Bought a Microwave - Had to return the unit two times because they sent damaged product. It literally looked like someone dropped the unit off of a roof there was so much damage. Third time was a charm. Bought a $3500 double oven - once again I had to return the first two because it had a horrible buzzing noise Bought a $2500 fridge - Ice maker does not work properly. Contacted customer service and they said my unit was out of warranty even though it was 8 mos old. Apparently they count when the store purchased the unit from them not when I purchased the unit from the store. Trying to get this fixed. What a joke. Dont waste your time, take heed to these reviews
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Posted 6 years ago
Worst customer service ever! Always have a problem with them. Their phones are nice but not worth all this hassle. My next phone is going to be iPhone because Apple makes okay phones but they always put their customers first. Samsung customer service is a waste of time.
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Posted 6 years ago
Samsung Has The Absolute Worst Customer Service O n The Planet! If you purchase anything from them you are a FOOL! & A SUCKER! I will be replace my almost new clothes dryer with a Whirlpool Because Of Their total lack of customer service!
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Posted 6 years ago
“ Don’t buy their product”. I will never buy a Samsung product again. I spent over 1,200 for smart curve TV. Within a month of my purchase I had to exchange it for a new one because I was getting a black screen for about 5 seconds. Now 2 1/2 years later, I’m getting vertical lines down my TV and of course I am out of warranty. So they sent me to their repair center where I held for almost 2 hours and no one answer. Calling now and no answer...just music ...worst service ever!!!
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Posted 6 years ago
Very very bad Coustomer service I bought 75” tv from sams was problem in picture they say they will send sumwone to fix & they call say they have to order parts then call & say not available parts so u have to return they came pick tv in January 2019 still not refund my money yeat I call so maney times always hard to rich them to refund department hold more then 1 hours is still 5 month over dint reshive my refund yeat they say my chk is mail on April 27 still not reshive very very crappy Coustomer service & u can not talk to main person in refund department so they can help or solve my issu teach department try for me so hard but they can not get touch refund department in 15 day so they stay in touch with me but finally the gave up to no help or solve my refund yeat crappy service do not by Samsung product
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Posted 6 years ago
Samsung is rated 1.2 based on 4,609 reviews