Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,628 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

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Samsung 5 star review on 20th September 2025

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Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is out of stock but it still able to be ordered but then refund and inform that the product is out of stock. This is so disappointed when you expect a phone to be delivered but instead they deliver you an email.”

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Posted 7 years ago

“Purchased a TV direct from them. Was renovating where it was going to go, so didn't take it out of the box and plug it in for a month. When I plugged it in, the screen was broken. They apparently have a policy that they won't allow a return or exchange after two weeks. Got bounced around from agent to agent across multiple departments for over an hour trying to get them to take it back. I spent over $1k for something DOA. Learned my lesson. Will always check things the moment that I get them in the mail, but will also stop buying direct from Samsung. The customer experience was absolutely horrendous and they would rather lose me as a customer than be understanding and make things right.”

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Posted 7 years ago

“I have all my Appliances Samsung From 2016 After 16 months dishwasher get bad Couple of months later Washer get bad Six months ago my refrigerator get bad And now Microway is not making hot That’s why Samsung is Not deserve for even one star”

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Posted 7 years ago

“We have a Samsung refrigerator model #rf18hfenbsr that was purchased brand new and installed prior to us taking possession of our house just 3 years ago. It continues to freeze up and stop cooling every 4 months so we have to take everything out, let it thaw then plug back in, only to have to do it again in 4 more months. It also has some sort of plastic cover that sits on the top of the fridge that will not allow us to pull it out from under the cabinet to take it out and put it in the dumpster. I have no idea how they even installed it without taking upper cabinets off the wall. I’ve googled this and called Samsung which have both led to no answers. It has the bottom drawer freezer and it doesn’t even open up far enough to get a large casserole dish in. Worst appliance we’ve ever owned. Will never buy Samsung again.”

Helpful Report

Posted 7 years ago

“The worst service ever . We are without refrigerator over 2 weeks and no one at Samsung care . Last time we are buying Samsung products .”

Helpful Report

Posted 7 years ago

“I bought 5 major appliances from Trail Appliances and the Samsung dishwasher, not even 3 months later, does not work properly. I have used dishwashers before and have tried the products that others use and have worked well for them and still come out with dirty dishes. No other person I know has had the issues I am having with this Samsung dishwasher. I've gotten 5 different instructions from 5 different employees of Trail Appliance and Samsung, some are telling me I have to deal directly with Samsung and say they have to send one of their technicians and some are telling me Trail Appliance has to send their technician. I contacted Samsung and they sent a technician that could not fix the problem because he was getting code readings that he did not understand why and went over some ridiculous user suggestions like run your kitchen tap till water runs hot before starting the dishwasher and use different brands of detergent then what was sent with the appliance as a sample. But he basically walked away and my dishwasher still does not work properly. I than contacted Trail Appliance and repeated the story to the employee who than insisted they have to now sent one of their technicians to check, I explained I already gave up two days of work to deal with the repairs and I don't think I should have to give up another day of work when Samsung's technician was already there and could not fix it. Trail appliance warranty manager is not calling me back to deal with this issue and I am taking it as Trail Appliance is not standing behind the products they are sell. DO NOT BUY FROM TRAIL APPLIANCE AND FURTHER DO NOT BUY SAMSUNG PRODUCTS BECAUSE THEY DO NOT STAND BEHIND THEIR PRODUCTS AND YOU GET THE RUN AROUND FROM BOTH COMPANIES.”

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Posted 7 years ago

“Got my son the new Samsung earbuds for his birthday a month after he got them the left ear bud stopped working we sent back the earbuds for them to send us a new pair we never received them they blame ups so my son has no ear buds and they did nothing to fix the issue thank you samsung for your great and wonderful customer service..”

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Posted 7 years ago

“I am so sorry I bought a samsung phone. I have a galaxy s10+ and is absolutely defective, Samsung has given me the run around, blaming the carrier, the sim card, my apps, I'm sure if I called them again the there would be more. Don't buy this phone!!! You don't want to talk to Samsung's customer service!! Also sorry I have to give them one star, they don't deserve it”

Helpful Report

Posted 7 years ago

“Tech support ... One cannot delete Bixby from an S10+. It is disabled but continues to force you to consider updating it. GET IT OFF THE PHONE!”

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Posted 7 years ago

“I ordered a TV from Samsung, the company they contracted to deliver TV (AGS) was no able to deliver the TV. Subsequently, AGS never returned the TV to Samsung and they will not credit my account. In the end I have no TV and out $1000. DO NOT ORDER ANYTHING FROM SAMSUNG!”

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Posted 7 years ago

“Had lots of dealings with Samsung. Shoddy product's, and very poor customer service.”

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Posted 7 years ago

“I had the Samsung Note 10+ less than 12 hours (8 of them I was asleep). The dropped the phone - my fault- the back panel shattered. The fact that a device people take literally everywhere is made entirely of glass and is so delicate - Samsung's fault. I dropped my 8+ multiple times, as most people do, and it never shattered. Samsung has so little confidence in their product that they offer no other resolution than to pay my high insurance deductible and get a refurbished phone that someone else broke. A $600+ device should be more durable. I didn't even have it long enough to get the case I ordered.”

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Posted 7 years ago

“Samsung does not stand beside any of there stuff , I bought everything for my kitchen from Samsung in 2017 in 2019 my refrigerator started to rust around the bottom of ice maker and water dispenser i called Samsung they made appointment for dish in home service to come out ( they never showed ) I called Samsung back they made new tickets after on the phone with them for hours they then then transferred me to dish in home service they told me i had to pay because it was not in warranty RUST FROM THE INSIDE OUT IS THEY PAINT THEY USED WHEN IT WAS MADE LONG STORE SHORT DO NOT BUY SAMSUNG THEY ARE SHITTY AND DO NOT STAND BEHIND THEY PRODUCT !!!!! DO NOT BUY SAMSUNG !!!!! BAD CUSTOMER SERVICE !!!!”

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Posted 7 years ago

“Our home cinema system broke within warranty. Unable to replace it they tried give me a part refund - this I explained is illegal under Sales of Goods Act in UK. They then agreed full refund. When no refund came I called to find Head Office had refused it because the speakers hadn't been returned (I had previously asked if they wanted them and they had said no). They arranged collection but went to the wrong address. I chased again and they said that I needed for a third time to register the refund payment. This has been a truly dreadful experience and our Samsung household will not be buying TVs, DVD players etc from them again and I'll be telling my friends and family this story. Incredibly poor service.”

Helpful Report

Posted 7 years ago

“If you are even thinking of buying a Samsung appliance move on! We purchased the four door refrigerator and have had it approximately 2 Nd 1/2 years. 5 days ago we woke up with water all over the floor and the freezer stopped working. One hour on the phone being transferred from one number to another just to make an appt for today. 5 hr window! 2nd problem with this refrigerator. Don't buy this product!”

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Posted 7 years ago

“I had order Galaxy Watch Active at first of October and should be delivered yesterday. I did not hear from them any hing”

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Posted 7 years ago

“bloody cheaters....from past one week 8m suffering .....my ph display is automatically....gone it self wn i go to that servicr center....that fellow is not abel to find their brand over all display is gone....they will goomed their camera and find the small scrach on my ph display....bloody cheaters。。。。after 5 years later i came from ios to android and i choose this fuccking bloody cheaters brand....dear frnds who ever have a idea to buy this samsung brand....plz leave that.....any how they dont give anyy value to ur money.....but you...guys dont waste ur money by buying that fuccking brand ph.....ur money is true valueable.....plz give value to ur .....dont suffer like me....by buying this fukking samsung phones.....thank you”

Helpful Report

Posted 7 years ago

“Worst experience with Samsung this time on Note 10+, my note 9 was working perfectly fine. I just bought it a month back and it has an issue which happens intermittently where it loses network if coming down the lift or going to underground parking lot and never recovers until I restart the phone. Reached to official samsung service center and they mentioned its a known samsung motherboard issue and asked me to get the phone replaced. On reaching out to samsung care had another worst experience where they said they would only replace within 14 days of receiving the order even though they knew they sent me a defective product. So now they would only repair or replace the motherboard and send it and I have to live with it knowing I paid 1100 dollars for a defective product. Worst customer support for a huge brand like Samsung.... I feel cheated and robbed by this company. Totally unprofessional... No ethics in even supporting for their product.”

Helpful Report

Posted 7 years ago

“I called 1-800- Samsung, the customer care line, on Tuesday September 9th to advise of documents I needed to text over to them. My washer have been down for two months and I only had it for four months. The manager I spoke with previously left very detailed notes as to Joseline the representative refused to read or follow the instructions noted. I agreed to take the survey and at the end of the call Joseline continued to place me on hold and then I would just hear dead silence. I waited as this (placing me on hold and then just holding the phone with the line muted) went on for 40 minutes. Very poor customer service for such an expensive unit.”

Helpful Report

Posted 7 years ago

“Had a Tab S3 repaired under warranty this week. Took into Plymouth repair centre on Monday, text message Tuesday that it was repaired, collected Wednesday. New screen and motherboard. Wonderful service!”

Helpful Report

Posted 7 years ago

Samsung is rated 1.3 based on 4,628 reviews