Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,628 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

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Samsung 5 star review on 20th September 2025

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Samsung 1 star review on 3rd September 2025

Zaib

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung gave the recall technician the wrong address, so they missed my recall appointment. After 3 hours on the phone with 6 different people, no one had apologized or taken ownership of the mistake, and no one was able to do the recall work required for the warranty before I could do my repair. Absolutely terrible customer service, terrible hold music, and I'm buying myself a new washing machine...you can bet your ass it's not going to be a Samsung!”

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Posted 6 years ago

“Keep having to reset icemaker, and it is very slow and loud. Ice builds up in back of refrigerator. Have to remove everything, plus shelves, remove back panel, and use a blow dryer on hot to remove ice. What a pain. Takes about an hour,nevery three months.”

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Posted 6 years ago

“I TRIED TO BUY TWO PHONES FROM SAMSUNG. After 3+ hours on the phone, with a "live person" Chat customer srvice representative, going on their website, I was disconnected after being on hold for over 30 min. I got cut off 3x's from the Chat room in the middle of explaining my challenge in TRYING TO BUY TWO PHONES FROM THEM. I have 3 ticket numbers, two website addresses and a link for customer servivce Just when i thought the the customer service couldn't get any worse. I completed an online service trouble shooting response form with screen shots of the trouble I was having PLACING AN ORDER FOR THEIR PRODUCT, only to find out that the "submit" button to send the response had been blocked. No way to transmit the screen shot and trouble shooting message. BUYER BE WARE. I can only imagine what to expect from customer service if you do purchase a product directly from Samsung. Time for a new phone, certainly not a Samsung product.”

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Posted 6 years ago

“If I could give Samsung no stars I would, but I have to give them 1 star to write this review. Our refrigerators freezer went out over 2 weeks ago. We contacted Samsung and after a several day wait we were given a 12pm-5pm window for a repair tech to come out. At 530pm the tech showed up. It was a DISH repair tech. He checked all the electrical components. He was a excellent tech. He found the problem, it was with the "sealed system" and he wasn't qualified to work it. He contacted Samsung and we were told Samsung would contact us within 24-48 hours. A full 7 days later I called and our ticket was cancelled because they could find anyone to fix our refrigerator. So if Samsung can't fix it they cancel your ticket and hope you go away. I don't know how a company can get away with this behavior. I see that this is not the first time for this type of complaint. Sounds like a class action lawsuit waiting to happen.”

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Posted 6 years ago

“Unfortunately I didn't read reviews on Samsung products until after I purchased my defective tv from Costco. Within months the TV screen and sound stopped working suddenly. We went through the costco concierge service and was directed to Samsung telephone support which was a nightmare. I had to try to understand a man who was obviously working at a very loud call centre and he made me jump through the same hoops as the costco concierge and of course it didn't work. So now it goes to a local service support and I have to wait up to a week for someone to call to make an appointment and take time off work. And now that I've read other reviews on samsung tv's I've found out that this is a common problem so obviously it is a flawed product!! And Samsung will look for any reason not to honour their warranty. I have an extended warranty through Costco that doesn't kick in until the SECOND year. Save yourself the pain and DON'T BUY SAMSUNG.”

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Posted 6 years ago

“Samsung has everything I need in a phone. It's not too complicated to handle, the camera quality is good, I can text and call, the perormance is amazing, the battery life is excellent, the emojis are cute and the price is good. I've had my Samsung s9 for a good 4 months and so far I haven't experienced any setbacks or flaws in design. Since I am only 12 years old, the only thing that I would love for Samsung to do is change their heart emojis because they're too stubby and fat and just not cute. Perhaps try to make them taller and elegant like the Apple hearts?”

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Posted 6 years ago

“I bought a Samsung refrigerator model number RF263BEAEWW/AA two years ago. As soon as the warranty expired after 12 months it started malfunctioning. Leaking smelly water inside and when I checked i found out that there are ices in the back and started melting. I called Samsung and did not do anything so I paid out of my pocket and fixed the leak. It came back after couple of months and the service company mentioned that it is the problem with all Samsung refrigerators. So I called Samsung again and they did not even care. I found out that there is lawsuit going on for the same issue. I will file my complain with them. BUT I will never buy any Samsung product anymore because this company is careless about their customers.”

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Posted 6 years ago

“Terrible washing machine. Does not clean clothes. No one helps or gets back to me.”

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Posted 6 years ago

“Samsung doesn't have customer service. It is worst company ever to deal with when you have a problem. One of their employees offered me 3 options, after I reviewed them I called back to make my selection just to find out I only had 1 option. I asked to speak with a manager I was on HOLD for ONE hour until I had to hung up without been able to speak with a manager. My problem still not fixed.”

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Posted 6 years ago

“Samsung's customer service sucks. If you bought it... you are screwed. They will keep sending you the same defective phone. If you are elderly and on a fixed income, stay away from Samsung.”

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Posted 6 years ago

“My dishwasher needed a major unit replaced within 2 years. Cost me over $300. My microwave setting for reheat when out in a little over a year and no one works on this. They say I have to buy a whole new microwave or just live with a $700 microwave that doesn’t have a major setting. Lastly, my 3 year old refrigerator that was over $4,000, now does Not have a water filter that fits it. Samsung discontinued the model of filter and they cannot be purchased anywhere. Do Not Buy Samsung appliances under any circumstances!”

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Posted 6 years ago

“I bought a Samsung tv and installed it and turned it on immediately. It worked fine, but as a secondary tv we don’t use it often. Within a month I went to turn it on again and it wouldn’t work. The screen would just light up black. Called Samsung to warranty it and were told they’d get right back to us. They didn’t. We called again, upset, and a girl answered saying she would personally call within a week to let us know what was happening with it but that the case was originally closed because there was damage to the tv. Now we have no kids or animals, and it wasn’t touched in that month at all. But again, the week has passed and she didn’t get a hold of us. So after a little over 2 weeks we call again. They said they can’t do anything for us. When speaking to a manager he said the case can’t be reopened because it’s been closed, and they wouldn’t do anything to help us. We went out and bought an $1000 Samsung tv as a celebration for purchasing our first home and now we get treated like this. Poor service, poor product. Do yourself a favour and NEVER purchase a Samsung product.”

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Posted 6 years ago

“Order a Samsung refrigerator on the 11th, order said delivery expected on the 14th. I called 3 time to make sure this information was accurate. Well it's the 14th, I called in the morning and the customer service person said that it hasn't been delivered to the warehouse yet. And no one seems to know why. Never ever again I'll order directly from Samsung. This was an emergency purchase and now what?!, how long do I have to wait before hearing from someone. So infuriating!!!!!!!!!!!”

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Posted 6 years ago

“HORRIBLE CUSTOMER SERVICE!!!! BUYER BEWARE!!! I purchased a samsung washer and dryer and a stacking kit. I recieved the stacking kit via UPS damaged. I immediately noticed that the box was being held together by tape and took pictures. I opened the box and noticed most of the pieces were missing so I IMMEDIATELY called samsung to inform them. I was told they were not showing the package had been delivered yet and that when it updated I their system they would call me back. I waited almost a week and no return call. I don't like to pester if someone says they will call me back. I called them back after 5 days with no return call and was then told there was no record of my call and because it was past the 48 hour window that they could fo nothing!! You see, I DID CALL WITHIN MINUTES OF RECIEVING THE PACKAGE and the never returned my call. WORST CUSTOMER SERVICE EVER. I haven't even recieved my washer and dryer yet and already disappointed by my purchase. I will be calling to see if I can get refund before delivery and get a brand that I would hope has better customer service. Heck, I'm even tempted to get rid of my Samsung phone and get an apple at this point I'm so mad with Samsung.”

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Posted 6 years ago

“terrible customer service and product I purchased a Samsung Range/stove, flat glass top/5 burner & after the initial use there was some bubbles/cell developed under the surface. I called the warranty/tech support department. I also emailed the photos of the stove surface which clearly the bubbles are visible. The stove is still under the warranty as I purchased a 8weeks ago. I have lots of concern with the safety of the glass surface and I was told by customer service the issue is out of the Warranty and they refused to even send a technician to check it out. This is clearly a faulty product and terrible customer service by Samsung!”

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Posted 6 years ago

“SOUNDBAR PRIVACY BREACH. Someone in my building is unknowingly or knowingly connecting to my K450 Samsung soundbar. It's a 24/7 issue. It's gotten crazy. I have to leave it unplugged all day. I pretty much spent that hard earned dollar on an expensive cumbersome paperweight. The soundbar turns on by itself. A "B03 Lite" device overridess whatever setting I have it on... D.IN, HDMI, USB, TV. Again, no matter the setting B03 Lite hijacks my soundbar. It'll be in the middle of the night, I'm fast asleep... all of a sudden my sound bar turns on and porn movie audio comes blasting through. Samsung refused to remedy the issue. My warranty ran out in February. Which means I pay out of pocket for everything. Their support guy recommended I buy a newer model soundbar from them or pay to have someone look at and possibly fix my current one. I say possibly cause the kat on the phone couldn't tell me if it was something that could be fixed. So much for Samsung support. More like me "supporting" them at stealing my money. Doesn't seem right. Seems like it should fall under a factory recall. It's an issue that's been there this whole time they just didn't test for it or chose to ignore it. If they did choose to ignore it... to me that's a big security and privacy breach issue. Because the soundbar can so easily connect to someone else's device with out me giving any sort of permission wouldn't that be a security and privacy issue? Something that they should address and fix without the consumer paying for it? Think about it. Maybe your Samsung soundbar is connecting to someone else's device without you knowing. You've pretty much given a complete stranger access to your private life. I'm not technically savvy so I don't know... but couldn't they use that soundbar to eavesdrop? Something to think about. Thank you kindly, M”

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Posted 6 years ago

“The Samsung dryer I purchased 2 years ago has broken 3 times. Warranty covered the first repair. I was on the hook for the next repair. Now I need a new main circuit board for $300. So after 2 years, if I make this repair I will have spent more on repairs than I paid for the dryer. Very poor product.”

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Posted 6 years ago

“Worst service EVER. I have been going back and forth trying to get my refund from Samsung. And it has been a nightmare. Most of the people on the management team are extremely rude and in my opinion don't know what they're doing. Every single day I have to call Samsung to get a shipping label, and I still didn't receive one. I was told numerous times I will receive it with 20 to 30 mins it's been 4 days now and still no label.”

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Posted 6 years ago

“I had 3 service appointments with Samsung in 3 weeks, they have not showed up once to them, not made a call to let me know they could not come, not apologized. A company that does not service its products is not worth of competing in the market.”

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Posted 6 years ago

“I purchased kitchen and laundry appliances. Out of 6 of them 3 are in need of repair. Went through hell trying to schedule for repair. And still nowhere.”

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Posted 6 years ago

Samsung is rated 1.3 based on 4,628 reviews