Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,724 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 5 star review on 6th December 2025

Riley Cooper

Samsung 1 star review on 8th October 2025

Mukhtar Attarwala

Samsung 1 star review on 20th September 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

480

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a refrigerator, washer, and dryer, a few months before moving into our new home while they were on sale. Shortly before our closing date, I called to see about getting our delivery date moved to an earlier day. I found out that our fridge had been discontinued. NO ONE BOTHERED TO TELL US. We picked a new one and when our new delivery day came, we had no fridge, and NO ONE BOTHERED TO CALL. I made a call and found that our stuff had not made it to the delivery agent on time. That would have been good to know so I wouldn't have spent my day at home waiting for nothing to show up. We only had our fridge for two weeks before it was finally picked up. It arrived with some small dents, but nothing that affected the functionality. (Our washer and dryer had damage too, but they work great. Seems like Samsung doesn't package their stuff well.) It worked fine, but did not fit in the space we had like we thought it would. When I opened the doors on the right side, they did not open all the way and I couldn't pull out the drawers very far. (The smart fridges are big and don't come in a smaller size.) There was no lack of space for food, just not a good option if you don't have a space designed for a large fridge. Since we chose to not keep it, we didn't mess with the smart features so I don't know if they are all that great or not. After reading reviews on the website, I'm glad we didn't keep it. Sounds like the ice maker has a lot of issues. Samsung wanted to come out and basically see if I was telling the truth. I realize there are people out there that just like to cause trouble and tell lies, but I don't make these kind of calls for no reason. (I loathe making phone calls.) If I call you to tell you that your product isn't working for me, it's the truth. I have better things to do with my time. (We just moved into a new home! I was plenty busy!) I ended up working with a gentleman from where we bought it from and it was picked up. I was going to get a different Samsung fridge, but after all of the the terrible service and phone calls, I went with a different brand. I had to have that same gentleman help me get my refund as it had been over a MONTH since the fridge had been picked up. I will not be using Samsung again unless I absolutely have to, or their customer service DRASTICALLY improves. If you have had a great experience with them, I am truly happy for you. Unfortunately, this is what happened to me and I think others should know.”

Helpful Report

Posted 6 years ago

“our approx 7year old washer has failed due to a "spider flange" breaking,this is a costly and major repair and the design of the cheap metal samsung used in the mfr of this part inside washer means that this washer is doomed nowas cost of fix approaches cost of new washer,samsung flatly denied any knowledge of this problem yet it is all over youtube and forums as a chronic design problem occuring,i will not purchase anything built by samsung in future,we have lots of their appliances in 2 homes we own,”

Helpful Report

Posted 6 years ago

“Tv failed within warranty spent 2 weeks on the phone email and text. first they had a tech coming to fix it then it was were gonna ship you a new tv, then it ended up were gonna pickup your old tv then within 10 days we will issue a refund. Good business practice is to keep your customer happy, maybe send the model you have even if its an upgrade (you made more than enough money per tv to take care of you customers) Samsung is a joke.”

Helpful Report

Posted 6 years ago

“I will never buy there product anymore it's just a name but there brand sucks”

Helpful Report

Posted 6 years ago

“I will never buy there product anymore it's just a name but there brand sucks”

Helpful Report

Posted 6 years ago

“I bought a Samsung S3 Frontier watch back in 6-13-2018.I have the same problems 4 Times with the same problem it go too rebooting mold is has been sent there 3 time to get fix with the same problem.Now had the same problem it happened on Dec 30 2019.Yes I know my warranty expired But still it was the same thing happened 3 times already.I am very disappointed with Samsung.I thought they had a lemon law 3 time.Yes my warranty is expired but Still.I will never buy a samsung product again.If you look at the reviews for this watch over 100 of people had the same thing wrong.Ho in reboot mode!!!!”

Helpful Report

Posted 6 years ago

“I would NOT buy anything that Samsung makes or touches. I bought a GalaxyA10e on Dec 29, 2019. What a mistake. There was NO owners manual in the box. I tried to download the owners manual. I could not do it, 4 VERY computer nerds tried. NO GOOD. I called Samsung on Jan 2, 2020. I was on snap chat with them for 45 minutes. The Samsung rep keep hanging up on me. I then called Samsung. I was on hold for 20 minutes. When I finally spoke to someone he was rude. I finally got them to mail me an owners manual. If I could have given them a zero I would have”

Helpful Report

Posted 6 years ago

“I regret buying this TV. I purchased it on Friday November 29, 2019. On Sunday morning December 1,2019 It wouldn’t come on. After unplugging it for 1 minute plugging it back in STILL BLACK SCREEN! Unplugging it again for 5 minutes plugged it back in. I know have a picture. Tried calling the 800 number. Of course no one is available. You have to go on line!!! 3 days later same thing! I do finally get to speak to a person ( very rude) . She informs me I just needed to update it!!! Really it’s not even a week old and I have to update it. Yes you do. What we want you to do is call us back every time this happens so we can see what the problem is. You are not always available when it happens. I should NOT have to do this. I just want a new TV!! Oh no “lady“ that’s not how we do it! If you would like we can send a technician out. Yes!!! It will be about 7-10 days is that ok? No it is not!! Ok we will see you next week!! On Wednesday is that ok? Again no it is not. I need someone here today or tomorrow. Ok I’ll see what I can do. Hangs up on me. I call back of course half an hour later. Still nothing new. Yes we see we are sending a technician out on Wednesday for you is that ok!!! Again NO it is NOT!! Technician shows up on Thursday December 12,2019. Only to tell me that my New TV now needs an update and a panel box!! It should be here tomorrow because it’s morning when they are ordering the part. You have to take your TV off the wall in order for us to work on it is that ok??? Again I regret buying this TV. I could have bought a cheaper TV and not have had this problem!!! Sorry you fill that way. Needless to say the part didn’t arrive the next day. It did finally show up on December 23,2019. They wanted to sit up an appointment to come December24,2019 Christmas Eve between 12-5!!!! Is that ok?? Absolutely NOT!!!! We are trying to fix your problem. Really!!! So on December 30,2019 at 10:00 they finally show up. They have finally installed a new panel box after 1 hour. They first had told me 15 minutes to fix in and out. If you have not bought Samsung. Don’t!!! I will say all 4 technicians were friendly and polite I guess they have to be to make up for the others. I would have given them no stars but I couldn’t.”

Helpful Report

Posted 6 years ago

“I had bought a U-flex Bluetooth headset from Amazon and after few days of usage the earpiece came apart when I was unplugging of my ears. I tried to reach out to Amazon and Samsung service centers both were not taken any responsibility. I doubt the Quality of the product that Samsung produces and the Quality of the service that they give. this is the reference no# of the call I made (1157000402) and the other reference number for the call on the 27th of Dec 2019, was never sent to me at all as I said that I will escalate this issue! Such a Shame!”

Helpful Report

Posted 6 years ago

“I bought a Samsung large screen 4d television. After normal use the tv would no longer display a picture. Customer service said since the tv was a year and a half old it no longer was no longer under warranty so they could not help. They advised buying a new tv My Samsung over the range microwave broke today. It is just over one year old. It only received normal use. I live in an household with 2 adults. Samsung said it was no longer covered under warranty. They couldn’t help me. I will not ever again buy a Samsung product or recommend a Samsung product to anyone. It was nearly impossible to find the tech support number, 27 minute wait on the phone to talk to someone. Neither product should have broken down at such a young age.”

Helpful Report

Posted 6 years ago

“If I could give Samsung a zero star review I would. This company is by far the worst company I’ve ever dealt with. First off. My refrigerator broke October 1 and I still don’t have a fridge. Everything takes 3-5 business days or 7-9 business days. They are all liars and they always say “ I’m sorry for the inconvenience”. How about I’m sorry I have your products. FYI my condenser on the fridge went after 2.5 years. They sent several service men out to fix it which all said it could not be fix. I guess they didn’t trust 1,2, or 3. The finally believed #4. After all that they finally agreed to reimburse me for a new fridge. I was told several times it was mailed out (lies). I’m still waiting. This is why I stopped using dell. Did I mention most of the reps don’t speak English well. After 45 escalations I’m still waiting. Went through all the holidays with no refrigerator. How disappointing is that. By the way I had the Samsung French door twin cooling system refrigerator. Horrible horrible horrible. All my kitchen appliances are Samsung and they are the worst. I have a washer and dryer from LG and their reps and service people are amazing.”

Helpful Report

Posted 6 years ago

“These people have the worst customer service EVERE!!!”

Helpful Report

Posted 6 years ago

“Good afternoon, I have one of the Q series 75 inch TVs. I've had it for two years and it has a beautiful picture but I've had two issues with it. One being within a year of having it the screen messed up on it out of now where with lines running across it. Now outside the warranty I had to purchase a new one connect box that cost 543 then if find out the internal component of the tv is messed up and not recognizing the one connect box and that gonna cost me another 360 ( parts and labor) I love my tv but it not worth all of this. If your read in ng this I would not purchase any Q series tv at all because samsung doesn't even try to work with you to help cover the cost of their products messing up internally which should not be happening within two years of purchasing their products. I am truly dissatisfied with the product and the company and in the future will not be purchasing any products associated with them.”

Helpful Report

Posted 6 years ago

“New tv came with wrong remote, have been on phone more than 40 hours had to send in receipts over 40 times, been lied to so many times, had to take down new tv put up old tv, can't watch netflix, or my dvd player due to wrong remote. Samsung just hangs up on consumers they do not care. My paypal receipt has to be reviewed I may get new remote by 2098. Run from them stay away they are beyond horrible!!!!! They did not like FONT size from paypal must be reviewed. Ask them if they wanted blood work or fingerprints from president of paypal. It is taking forever and I am contacting all 3 CEO's. I despise these idiots that work in a zoo!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“To whom it may concern, I am a very disappointed customer of a samsung appliances. I purchased all my kitchen and my wash and dryer products and all are Samsung because i thought it was a reliable product.Unfortunately after 1 1/2 I had to throw away my microwave because it broken and purchased another one. Now after 2 years 1/2 my refrigerator broken and I will be without one for Christmas. Called customer service and the only thing that I hear is " I'm sorry but nothing I can do for you". The 3rd party that I contact is really rude and told me that on December 24 will be going to my house to look at and will charge me just to take a look $100!!!! Now if is not a part that is in the 5 year warranty I will need to fix or purchased a new Refrigerator that I still paying. Also my stove that is also purchase together with my Fridge the all digital system is not working anymore. (touching pat of the oven) So my question is: How can I keep paying for something that keeps breaking and leaving us on Christmas without appliances? How reliable is Samsung? Now the service went to my house today 12/24/19 and said the fan is broken , he charged $100 to take a look but don't have the part for replace. What kind the service is that? Please if someone is seen that don't purchase samsung appliances or any Samsung in general!”

Helpful Report

Posted 6 years ago

“We have bought a refrigerator stove and dishwasher... and have had nothing but problems with all of them ... and 2 Samsung t v s ... never again will we buy Samsung ....they DO NOT stand behind their products”

Helpful Report

Posted 6 years ago

“Don't buy their products!!!! My mom bought me a Samsung earbud from Germany and i live in Israel, I have tried to contact them because i have calling issues with the earbuds, and they want me to speak only German and refuse to help me. And Samsung in Israel telling me to contact Samsung in Germany.”

Helpful Report

Posted 6 years ago

“I bought my tv UN55KU7000F from Best Buy in 2016. Later this year, the tv screen became dark and it was impossible to see pictures. I could still hear the sounds. I called Samsung service and they tried to reset the tv but nothing changed. Then they recommended I get an electrician. I assumed that will be a long frustrating journey so I decided to get a new tv. In my opinion, that was a very short life span and does not make any sense.”

Helpful Report

Posted 6 years ago

“Bought a Samsung refer RF28HDEDTSR/A4 August 2016. Had issues from the beginning. The (in-door) ice maker stops making ice and freezes up. Has to be defrosted. Sometimes after that, it still will not work. Also, when you push the paddle to dispense ice, it shoot out water beforehand. 3rdly, the bottom freezer door ices up so the drawer will eventually have to pull with all your might to unstick it. I have had service techs come out but were never able to repair it. Now, its out of warranty. I wrote the president of the company, but a waste of time. I do NOT recommend the Samsung products, especially their refrigerators. I would be happy to be a plaintiff in a class-action law suit if any bold attorney wants to start one.”

Helpful Report

Posted 6 years ago

“I ordered a dishwasher that was to be delivered on 12/6, which it was, but the product was damaged. We had this dishwasher in our home for almost 2 weeks waiting for the replacement as they would not send anyone to pick it up before the new appliance was delivered. Scary, it could have been damaged further as our kitchen was being painted. The new dishwasher arrived today, 12/18. The second appliance was also damaged and the drivers did not open it but left it on the porch, took the original appliance and started down the driveway with it (they parked in the road). My husband and I had to call them back up the driveway to show them the damage and request that they take the second appliance away as well as the first. They did this without issue and said they would call their boss and we should hear from someone in 10 min. This call never came. I called the Home Depot where our purchase was credited too and we were assured we could receive a full refund and I would receive a call "soon". After stopping in to the store, the appliance associate contacted Samsung who eventually informed that the products would need to be returned to Samsung and scanned into their system before the refund process could be started: 48-72 hours. We are so disappointed and will never use delivery again. We will only buy directly from the seller. I cannot comment on the performance of Samsung appliances but I will not buy another one due to the return process.”

Helpful Report

Posted 6 years ago

Samsung is rated 1.2 based on 4,724 reviews