Samsung Reviews

"Their execution was nothing short of perfect."

"I purchased a Samsung Galaxy Tab S10 FE+ 5G along with the Galaxy Tab S10 FE+ Book Cover Keyboard Slim \u2014 AI Key from Samsung.com. At checkout, it clearly showed that I would receive the keyboard and cover for free and a B-series Soundbar HW-B400F 2.0ch Subwoofer (2025) as a free gift.\r\n\r\nThe keyboard and cover arrived, but the soundbar never did. When I contacted Samsung\u2019s live chat, they told me the soundbar promotion was \u201climited stock\u201d and my order didn\u2019t qualify.\r\n\r\nNowhere during checkout did it say \u201cwhile supplies last\u201d or \u201climited quantities available\u201d. It simply displayed the soundbar as part of my order. That\u2019s misleading. Customers should never be promised something at checkout that Samsung has no intention of delivering.\r\n\r\nIf you can\u2019t guarantee the promotion, don\u2019t advertise it! or at least make the terms clear before payment. Very disappointing for a global brand I used to trust."

"I purchased a Samsung Galaxy Tab S10 FE+ 5G along with the Galaxy Tab S10 FE+ Book Cover Keyboard Slim \u2014 AI Key from Samsung.com. At checkout, it clearly showed that I would receive the keyboard and cover for free and a B-series Soundbar HW-B400F 2.0ch Subwoofer (2025) as a free gift.\r\n\r\nThe keyboard and cover arrived, but the soundbar never did. When I contacted Samsung\u2019s live chat, they told me the soundbar promotion was \u201climited stock\u201d and my order didn\u2019t qualify.\r\n\r\nNowhere during checkout did it say \u201cwhile supplies last\u201d or \u201climited quantities available\u201d. It simply displayed the soundbar as part of my order. That\u2019s misleading. Customers should never be promised something at checkout that Samsung has no intention of delivering.\r\n\r\nIf you can\u2019t guarantee the promotion, don\u2019t advertise it! or at least make the terms clear before payment. Very disappointing for a global brand I used to trust."

"I took my phone to a local shop, wher i bought it, for a warranty repair: two plastic strips need to be repaired, which are located on the left and right of the fold and serve to protect the phone from dust entering. This damage was not caused by a fall. It happened after I simply opened the phone\u2014first on one side, and after a few days, it happened on the other side as well.\r\n\r\nI absolutely do not recommend the Z Flip. It is just expensive. Typing is a nightmare because the keyboard is very small. It is poorly built, there are several problems around the fold, and customer service will do everything to avoid covering the repair costs.\r\n\r\nAfter one and a half months, I was informed that Dynafix, the official Samsung repair partner, had determined that the phone was damaged due to a fall and that the battery and display needed to be replaced.\r\n\r\nI immediately stated that the damage had nothing to do with a fall, but they stuck to their position and said I should contact Samsung if I disagreed.\r\n\r\nI contacted Samsung, and after long discussions and sending photos clearly showing that the display was perfect (no scratches, still with the original protective film), we received no help. They apologized but said they had to respect Dynafix\u2019s decision. For further repairs, I was told to return to the store.\r\n\r\nSamsung\u2019s customer service clearly does not care about the customer and brushes it off through Dynafix. From other customers\u2019 experiences, it is clear how this partner operates. The most absurd part is that they send me back to the store for a defect on their own product.\r\n\r\nI have been a loyal customer for years, and this is the first time I have asked for service.\r\n\r\nIf I break something, I simply buy a new one.\r\n\r\nThis is truly not my fault, and I am deeply disappointed that they leave me hanging like this."

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