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Samsung Reviews

1.3 Rating 4,781 Reviews
6 %
of reviewers recommend Samsung
1.3
Based on 4,781 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read Samsung Reviews
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 19th June 2026
Anonymous
Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
SAMSUNG has the worst customer service. No one in ALL departments actually knows their role and cannot provide any type of help. The return process is horrible I’ve been waiting on my product to be returned for almost 4 months now. They always transfer calls to the case manager department which does nothing for you at all. They have great products but will lose a lot of customers due to this matter. They can count me out, HELLO APPLE!
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Posted 6 years ago
My family purchased all new appliances on 10-7-19. The appliances were delivered on 10-12-19. The microwave was damaged when we opened the box. Imediately we called Home Depo and was instructed to call Samsung. We spoke w 10 + different people on the Samsung team. Not 1 person had a resolution for us. We provided proof of purchase, pictures of the merchandise etc. They sent out a Samsung repair specialist to inform us that we would basically be taking a loss. They dont cover physical damage even though that's how we received our appliances. It has been soooooo stressful and by far the WORST experience ever!! We will NEVER purchase another Samsung item!! PLEASE LET SAMSUNG BE YOUR VERY LAST RESORT.
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Posted 6 years ago
The worst experience ever with the purchase as well as the customer service! My fridge broke down after 4 years; the technician changed the main board for 470$ but it went back to freezing the fridge and water coming down to the drawers after 3 weeks. The ice maker never worked. Calling customer service, they said there is nothing they can do as it is not under warranty. Samsung thinks that their fridges need to last for 1 year! Shitty product and service!
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Posted 6 years ago
Horrible horrible horrible!!! Customer service sucks! This supposed smart TV will only Hook up with certain apps big waste of money
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Posted 6 years ago
My Samsung A70 shut off for the second time. The first time it happened I was assisted by JACOB from the samsung store at West Edmonton Mall. He as very helpful and knowledgeable with what he does. Unfortunately the shut of happened again for the 2nd time after a few weeks. I went to the store and . again JACOB assisted me with exemplary customer service. This time my phone was shipped to toronto for further repair and was given a temporary phone. Kudos as well to JOHN and KEVIN for the assistance. You guys are truly a company asset I just hope my phone really gets fix and wont have the same problem . Its really a big hassle.
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Posted 6 years ago
The product is out of stock but it still able to be ordered but then refund and inform that the product is out of stock. This is so disappointed when you expect a phone to be delivered but instead they deliver you an email.
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Posted 6 years ago
Purchased a TV direct from them. Was renovating where it was going to go, so didn't take it out of the box and plug it in for a month. When I plugged it in, the screen was broken. They apparently have a policy that they won't allow a return or exchange after two weeks. Got bounced around from agent to agent across multiple departments for over an hour trying to get them to take it back. I spent over $1k for something DOA. Learned my lesson. Will always check things the moment that I get them in the mail, but will also stop buying direct from Samsung. The customer experience was absolutely horrendous and they would rather lose me as a customer than be understanding and make things right.
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Posted 6 years ago
I want to warn as many customers as possible about the Samsung product. Samsung from Mississauga did not want to repair the stove even it was under warranty. The glass plate on the stove breaks because it overheats while Samsung technican based on the photo concluded that it is physical damage
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Posted 6 years ago
I have all my Appliances Samsung From 2016 After 16 months dishwasher get bad Couple of months later Washer get bad Six months ago my refrigerator get bad And now Microway is not making hot That’s why Samsung is Not deserve for even one star
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Posted 6 years ago
We have a Samsung refrigerator model #rf18hfenbsr that was purchased brand new and installed prior to us taking possession of our house just 3 years ago. It continues to freeze up and stop cooling every 4 months so we have to take everything out, let it thaw then plug back in, only to have to do it again in 4 more months. It also has some sort of plastic cover that sits on the top of the fridge that will not allow us to pull it out from under the cabinet to take it out and put it in the dumpster. I have no idea how they even installed it without taking upper cabinets off the wall. I’ve googled this and called Samsung which have both led to no answers. It has the bottom drawer freezer and it doesn’t even open up far enough to get a large casserole dish in. Worst appliance we’ve ever owned. Will never buy Samsung again.
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Posted 6 years ago
The worst service ever . We are without refrigerator over 2 weeks and no one at Samsung care . Last time we are buying Samsung products .
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Posted 6 years ago
I bought 5 major appliances from Trail Appliances and the Samsung dishwasher, not even 3 months later, does not work properly. I have used dishwashers before and have tried the products that others use and have worked well for them and still come out with dirty dishes. No other person I know has had the issues I am having with this Samsung dishwasher. I've gotten 5 different instructions from 5 different employees of Trail Appliance and Samsung, some are telling me I have to deal directly with Samsung and say they have to send one of their technicians and some are telling me Trail Appliance has to send their technician. I contacted Samsung and they sent a technician that could not fix the problem because he was getting code readings that he did not understand why and went over some ridiculous user suggestions like run your kitchen tap till water runs hot before starting the dishwasher and use different brands of detergent then what was sent with the appliance as a sample. But he basically walked away and my dishwasher still does not work properly. I than contacted Trail Appliance and repeated the story to the employee who than insisted they have to now sent one of their technicians to check, I explained I already gave up two days of work to deal with the repairs and I don't think I should have to give up another day of work when Samsung's technician was already there and could not fix it. Trail appliance warranty manager is not calling me back to deal with this issue and I am taking it as Trail Appliance is not standing behind the products they are sell. DO NOT BUY FROM TRAIL APPLIANCE AND FURTHER DO NOT BUY SAMSUNG PRODUCTS BECAUSE THEY DO NOT STAND BEHIND THEIR PRODUCTS AND YOU GET THE RUN AROUND FROM BOTH COMPANIES.
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Posted 6 years ago
Got my son the new Samsung earbuds for his birthday a month after he got them the left ear bud stopped working we sent back the earbuds for them to send us a new pair we never received them they blame ups so my son has no ear buds and they did nothing to fix the issue thank you samsung for your great and wonderful customer service..
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Posted 6 years ago
I am so sorry I bought a samsung phone. I have a galaxy s10+ and is absolutely defective, Samsung has given me the run around, blaming the carrier, the sim card, my apps, I'm sure if I called them again the there would be more. Don't buy this phone!!! You don't want to talk to Samsung's customer service!! Also sorry I have to give them one star, they don't deserve it
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Posted 6 years ago
Tech support ... One cannot delete Bixby from an S10+. It is disabled but continues to force you to consider updating it. GET IT OFF THE PHONE!
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Posted 6 years ago
I ordered a TV from Samsung, the company they contracted to deliver TV (AGS) was no able to deliver the TV. Subsequently, AGS never returned the TV to Samsung and they will not credit my account. In the end I have no TV and out $1000. DO NOT ORDER ANYTHING FROM SAMSUNG!
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Posted 6 years ago
Had lots of dealings with Samsung. Shoddy product's, and very poor customer service.
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Posted 6 years ago
I had the Samsung Note 10+ less than 12 hours (8 of them I was asleep). The dropped the phone - my fault- the back panel shattered. The fact that a device people take literally everywhere is made entirely of glass and is so delicate - Samsung's fault. I dropped my 8+ multiple times, as most people do, and it never shattered. Samsung has so little confidence in their product that they offer no other resolution than to pay my high insurance deductible and get a refurbished phone that someone else broke. A $600+ device should be more durable. I didn't even have it long enough to get the case I ordered.
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Posted 6 years ago
Samsung does not stand beside any of there stuff , I bought everything for my kitchen from Samsung in 2017 in 2019 my refrigerator started to rust around the bottom of ice maker and water dispenser i called Samsung they made appointment for dish in home service to come out ( they never showed ) I called Samsung back they made new tickets after on the phone with them for hours they then then transferred me to dish in home service they told me i had to pay because it was not in warranty RUST FROM THE INSIDE OUT IS THEY PAINT THEY USED WHEN IT WAS MADE LONG STORE SHORT DO NOT BUY SAMSUNG THEY ARE SHITTY AND DO NOT STAND BEHIND THEY PRODUCT !!!!! DO NOT BUY SAMSUNG !!!!! BAD CUSTOMER SERVICE !!!!
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Posted 6 years ago
Our home cinema system broke within warranty. Unable to replace it they tried give me a part refund - this I explained is illegal under Sales of Goods Act in UK. They then agreed full refund. When no refund came I called to find Head Office had refused it because the speakers hadn't been returned (I had previously asked if they wanted them and they had said no). They arranged collection but went to the wrong address. I chased again and they said that I needed for a third time to register the refund payment. This has been a truly dreadful experience and our Samsung household will not be buying TVs, DVD players etc from them again and I'll be telling my friends and family this story. Incredibly poor service.
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Posted 6 years ago
Samsung is rated 1.3 based on 4,781 reviews