Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,614 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 13th August 2025

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

Kf799345

478

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have the worst customer service I've ever tried! I got a manufacturing defect in my Note8 screen and the customer service said they need a couple of days to fix it. Until now and after a whole month without a phone, the device is not fixed!”

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Posted 6 years ago

“We have a fridge freezer that is 4 years old. Majority of this product is made from plastic. The shelves are glass edged with plastic and it started to deteriorate and discolour. Now we have the edging of the shelves cracking so the shelves integrity is undermined. We spoke to Samsung numerous times and each phone call was responded with GDPR and clarifying that all calls are recorded and monitored. Unfortunately, the person rattling this off from a script did not have a good command of English, so we had ask her to repeat what she was saying. Now this happened every time we called on the same day. We than said that we are returning the call and we really don’t want to go through GDPR and Recorded calls. So her response was that she cannot continue with the call and put the phone down. Bearing in mind we were returning the call. From than on, we refused to take their calls and only communicated by emails. The worse company for after sales service and all there products”

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Posted 6 years ago

“The TVs do not come with screws to mount the TV on the wall! They expect you to buy their wall mount with the screws. However, they should at least supply the 4 screws to mount on the wall for those that already have a wall mount! Since they supply the 4 plastic spacers they should supply the 4 screws. Going from hardware store to hardware store take time and money! But the TV is great! Really a bad experience!”

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Posted 6 years ago

“Customer service was not helpful at all”

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Posted 6 years ago

“My daughter bought j6+ today at the newcastle branch samsung shop Lee who surged us was very helpfully he set the phone up for her I've bought all my phones there and there all very good helpfully my name is iris morrison”

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Posted 6 years ago

“After sales is dreadful. I’m sure this post will be deleted as Samsung are trying to salvage their after sales reputation. We have a dryer which was 2 months old. It stopped working. Two separate service engineers came out and didn’t even look into the machine to check it out. It’s a larger dryer which they don’t see often. They told Samsung it was our fault and we damaged it. However it’s not. After three months of phone calls, issuing a report, we’ve had no response from Samsung. They hang up on you when you’re on the phone. They don’t reply to live chats. Today we paid for an independent service engineer to check it out. He wrote a report and we phoned Samsung. We got to level 2 customer care and the service engineer was ready to tell them his report. After waiting 30 minutes on the phone, they just hung up on us. The service engineer we used has 30 years of experience and said the new company Samsung are using in South Australia are unskilled and lack knowledge in the different ranges of tumble dryers. The actual problem with the dryer is that the gas leaked, therefore there was no heat being generated. Hence the clothes couldn’t dry. He said it’s an internal fault which we couldn’t have influenced. If Samsung are reading this, please treat future hard working, honest people better. We will never buy from your company again. Stick to making phones.”

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Posted 6 years ago

“The experience of visiting Samsung’s flagship Oxford Street store was terrible. Samsung’s arrogance was supreme. The customer counted for nothing. The law of doing business counted for nothing. Instead, Samsung did as it wanted without fear of comeback. I went in to buy a Galaxy 8. The salesman was emphatic that a Galaxy 9 deal was better as it was about the same price, because of a minimum part exchange value – the Galaxy 9 also was newer and more advanced. The salesperson even told me a greater part exchange value could be obtained if any mobile, being part exchanged, had value. All that convinced me to spend 2 hours returning home for an old smart mobile. The salesman then completed Samsung’s purchase of my old mobile by wiping its memory and registering Samsung as the new owner – as the mobile was old I was given no extra value beyond the minimum. Then, after 10 minutes waiting at the till to pay the balance owed, I was told the part exchange deal no longer existed. It had somehow disappeared whilst I was at the shop or beforehand. It was also clear that Samsung’s completed purchase of my old mobile would also be made to disappear! The experience showed the salesperson’s statements to have been worthless and meaningless, as was the time I had been misled to waste. Apparently, this often happens as the salesperson told me about 4 other ‘deals’ had disappeared that same day without him being told! Samsung’s purchase and registering of my mobile as the new owner, through its in-house systems, was undone by Samsung with a few strokes of a computer keyboard. It was like Samsung could reinvent the world at its own will and at its own pleasure, whatever the rights and costs of others. Samsung seemed unconcerned about the laws of the countries within which it operates. Samsung is best avoided if at all possible. Something is clearly wrong at Samsung.”

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Posted 6 years ago

“Horrible customer service experience they done care and they deceived me . They tell you one thing and do another , my washer disnt work from day one they sent 3 different people they don’t show up on time and they couldn’t fix it Customer service after one month and spending one hour and half finally they agreeyto replace it . Nothing showed up i called another two hours on the phone the lady said sorry we are nor going to replace it will give u refund. All I wanted is replacement. I have bee for over a months without a washer. They dont care at all,one star is one star too many.”

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Posted 6 years ago

“Worst experience ever!! I go the samsung watch for Christmas and the first week I went back to the store the watch was not able to make or receive calls only text. I went the second week back to the store with the same problem. They fixed. I went the third week with the same problem.they said we can not exchange it because you have 14 days to exchange! Are the ignorants or what I was at the store 3 times since day one and they kept saying no problem we fixed!!! They did not mention the 14 days and the second time I went less than two weeks I ask to get a new one and they said they cant not give me a new one!! My God this incompetents send me to the apple store so they can service the watch. I will never get any samsung products unless they explain to me the warranty. I'm so frustrated I wish the Samsum CEO see this comment they need more trainning in customer service and sales people. Us customers are the one paying for their mistakes. But Samsung is loosing customers for poor customer service , and poor quality.”

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Posted 6 years ago

“Froud compant fake warranty policies Never buy samsung product next time Very bad experience ever”

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Posted 6 years ago

“Horrible experience. We ordered a Samsung washer & dryer. 1st attempt, washer didn’t turn on at all. 2nd attempt, it was so banged up the delivery driver wouldn’t bring it in. Now over a week since purchase and no idea when we will receive it. Out shopping.”

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Posted 6 years ago

“DO NOT BUY A SAMSUNG galaxy watch. Customer service atrocious. No help other than a REPAIR offered for a watch which is 30 days old. Bought as a Christmas present and now will not connect to bluetooth which means no calls can be made or received on watch. Which again I was given wrong advice from Samsung shop when purchasing. I advised the female that I wanted the watch to be able to be used by my grandson whilst out alone and leave his phone inside. However that is impossible to do now. I had taken the watch to Glasgow to be paired with phone and contacts etc were transferred to watch but the watch itself will not connect to bluetooth therefore left with a £280 ornament on bedside table. Also phoned and used a web chat at Samsung support who are supposedly Samsung Experts what a joke. 4 and a half hours later and all they can suggest is a repair on a 30 day old watch. I then checked reviews which I wish I had done before purchase to find that atleast 2937 people had problems with this watch and yet Samsung are trying to say it is an acceptable product and fit for purpose. I beg to differ. Maybe Samsung think it's acceptable to have a product that only lasts 30 days but I personally DO NOT. I was given advice by Daryl G, Lizzie M, Anar and Michael today but only advice was it had to be repaired. I then said I wanted it logged as an official complaint and was given this ref number 2124577791. Why I dont know as no person from Samsung expert or otherwise is EVER going to do anything about my complaint. Biggest joke ever and one of the dearest unusable presents my grandson has ever been given.”

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Posted 6 years ago

“I've given 1 star because there wasn't an option to leave zero. I recommend that you do not purchase a Samsung product, especially an appliance. My dishwasher broke down before Christmas (a month ago) after waiting foir 2 weeks each time an engineer came out twice, couldn't fix it and went away saying that Samsung would be in touch to arrange a replacement. I didn't receive a call and had to chase them. they kept me on the line for 45 minutes and told me there was nothing they couild do. I have to wait for the to call me - they indicated some time in the next 10 days - I can't believe it. It'll probably take another two weeks foir someone to come out. This is a nightmare!”

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Posted 6 years ago

“I actually would give Samsung kitchen appliances a 0. Before my husband died he purchased all new kitchen appliances from Samsung. He did it for me, as he thought it was time. It has been approximately 2 years. We gave the dishwasher away for free cuz after having it serviced so many times right from the start it never worked properly. The fridge also needed service for I believe the ice maker. Now the microwave does not work! Wow use to be when you bought brand new appliances they lasted for more than a couple years. And although no service with stove, I feel when you use self cleaning mode, doesn’t really clean well! Not happy! Tried calling CEO a year or so ago, no help. Do yourself a favor! Don’t spend your hard earned money on Samsung!!!! I tell everyone I can and will do so forever!”

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Posted 6 years ago

“I bought this washer dryer a year ago WW80K5410UX. And since water leaks from it front door. And after two engineering visit and 1 repair, its still the same. And on top of it, samsung says I need to pay for repair as its "not a fault". Is this kind of a joke, water leaking form front door of an year old dryer is NOT A FAULT.”

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Posted 6 years ago

“Ordered 4 kitchen appliances on 12/8/2018. Stove and damaged refrigerator delivered on 12/14. Door needs to be fixed. Microwave and defective dishwasher ( that installers took) delivered on 1/16/2019. Called and complained and was told my compensation would be a new dishwasher and they would fix refrigerator door for me. It is now over 6 weeks since they were ordered- received 2 damaged appliances out of 4, will have to take off 4 days of work before this is over. Still staring at the hole in the kitchen cabinets where the dishwasher should be. And the only compensation is to replace or fix their own problems????The customer service was horrible. I will never buy another Samsung product. Was told also my compensation was her apology. Obviously, Samsung does not know the definition of compensation. Would definitely not recommend this company.”

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Posted 6 years ago

“Six weeks with a brand new washer, two service calls and hours on the phone with Samsung. No resolution. Simply put, steer clear. The worst!”

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Posted 6 years ago

“Would you like a TV that is amazing in every aspect except for the display burning out 8 months after you bought it and then Samsung gives you the run around on replacing it for over a month? Well then this is the TV for you! Buckle up; its a wild ride. I got home from vacation on Dec 14 and turned on my TV only to discover that while it turns on and makes sounds when you use the remote, the display had burned out. Bummer. So I call Costco (where I bought it from) to try to get an exchange but it's been over 90 days since I bought it. They call Samsung (since it's still under their warranty) to figure out what to do and Samsung decides to get a local repair company to fix it. That company calls me the next day to set up a time to fix it and we settle on a couple days later. On that day, they call me to tell me that Samsung has decided to replace the TV instead. Awesome! I call Samsung to inquire about it and they said expect a call in 11-12 days to figure out replacing it. It's right before Christmas so I can understand that. About 10 days later (Jan 2), I'm asleep in the afternoon (because I was working night shift) and Samsung calls me. They leave a message asking me to call their refund and exchange department to discuss giving me a new model (sweet!) instead of the same model I had. I call Samsung the next day and the customer service rep says my case had been canceled because I hadn't answered. Wat. The customer service rep said he would reopen the case and that I should get a call in 24 hours to discuss the details on getting my tv replaced. 48 hours later (now its Saturday) I call Samsung again and they said the case was still canceled (meaning that rep never reopened it) and that I would need to call back on Monday because the refunds and exchange department wasn't at work on the weekend. On Monday I call Samsung again (I am beyond fed up at this point) and they said the refund and exchange department only calls out and they do not accept transfer calls. I ask for the reps supervisor and he tells me the same thing; that they can't transfer me and the department will call me in 2-3 hours. I told him that I was not hanging up until I was connected with someone that could help me. After telling him that several times, he finally transfers me to the department. The lady I spoke to was wonderful and told me that she had set up for a new TV to be transferred from a warehouse in California to my house in Las Vegas and that it would take 11-12 days to get here. I told her that I was hoping to have it sooner than that so she requested that the order be expedited (finally a rep with good customer service). It has now been 14 days (Jan 21) since that phone call and, other than an email on Jan 8 telling me that my claim was being processed and it might take 2 days for my product to be released to a carrier, I have not heard a peep about my TV since. So I call Samsung this morning. The first time I called, the rep said the TV was with a 3rd party moving company (KW International) and gave me their number. I call the company and get an automated system that tells me they are trying to reach my extension (even though I didn't type one in). It rings then sends me into a loop with the automated system. I hang up and call back an hour later and get the same thing. I call Samsung back because I'm already fed up at this point and the rep I spoke to calls the company to figure out whats going on. She gets back to me and says KW received the TV on Jan 9. She can't help me anymore on this so I ask to be transferred to her supervisor. She puts me on hold then a minute later the call gets disconnected. I call Samsung back, tell the new rep the same thing I told the last one and she says it's not possible to get in contact with KW even though the previous rep had done so 15 minutes prior. I immediately ask for her supervisor. I get transferred and the lady is super nice but at this point I am appalled at the absolute lack of respect/lack of urgency of both Samsung and KW. She calls KW and they told her that my TV was sent for delivery on the 11th, and put on a truck on the 14th. That is a week ago. I can drive to CA and back in one day no problem, but apparently KW needs over a week to go one way. KW also tells her that I should expect a call on Jan 23 to set up a time to deliver my TV (that is 17 days after my discussion with the Samsung rep who said my TV would be at my house in 11-12 days). I ask to speak with her supervisor but since it's a Holiday, there are no higher supervisors and that I could get a call back in 1-2 days, which is when KW is already supposed to call me (a week later than they should have). Samsung you ought to be ashamed. Your net worth last year was $295 BILLION and yet you take over a month to replace a TV. You also ought to be ashamed that you contract with a company that can't move a TV one state over in less than a week and a half.”

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Posted 6 years ago

“Putting aside the fact that 10 months after it was installed, my Samsung dishwasher died on me, CUSTOMER SERVICE IS THE WORST EVER OF ANY MAJOR CORPORATION I HAVE DEALT WITH. Two visits by technicians and 9 days later, my dishwasher still doesn't work. Dispatch is rude and the techs are pathetic. DON'T BUY SAMSUNG. YOU WILL REGRET IT.”

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Posted 6 years ago

“Purchased the 58” 4K model UN58MU6070 $999. Went to put together and the stand was broken (a stand with two 1/2” screws and a plastic piece the stand clips into to support a 50lb tv ????) the “very heavy” tv almost fell forward and would not stand up and I had to think fast and put two board games (which happened to be nearby)under the bottom so it didn’t fall and smash. The next morning I phoned Samsung to put in a complaint and get support, was sent a text msg with instructions to send photos, which I did. 7 days passed and I had not heard back (I did purchase a heavy duty stand for $60 and struggled to attach to the tv on day 3 as I had to do something so my brand new $999 didn’t smash as I felt it was going to fall any minute. Keep in mind I’m a single mom and am not strong enough to lift tv and don’t know anyone here and have no help, not to mention the $999 was a lot for me and this tv was a huge deal for me and my son. Day 7 I called to follow up on my issue and was told there was nothing they could do as the stand is an “accessory” and not covered. (Insert a string of four letter words here) Now I’m out of pocket the $60 I had to fork out on top of the $999 I already spent just so my tv could be used and not fall forward and become a total loss! They also said that because I purchased another stand that there was nothing they could do for me. This is completely unacceptable and a huge inconvenience for me! If I could, I’d return the tv except I cannot lift it to bring it back to the store! I WILL NEVER PURCHASE ANYTHING SAMSUNG due to the very poor customer service and because this corporation clearly does not stand behind their product. AND DO NOT RECOMMEND THIS PRODUCT OR ANYTHING MADE BY SAMSUNG.”

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Posted 6 years ago

Samsung is rated 1.2 based on 4,614 reviews