Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,722 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,722 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 10th January 2026

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Samsung 5 star review on 6th December 2025

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Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

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Anonymous

481

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These guys are robbers or what? Their warranty covers none,they r rude and nasty.if you dont wa nt to lose your mind avoid these thieves.”

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Posted 5 years ago

“Even zero star is too much for this bloody quality and the worst customer service.”

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Posted 5 years ago

“The worst customer service.the lowest quality.such a ripoff”

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Posted 5 years ago

“We bought a refrigerator from samsung when we moved in our new home, almost a year and a half ago. It was delivered and installed by their own technician and we basically had no problem with it, until we changed the water filter. We bought the recommended Samsung filter, followed directions, and we had a little bit of water on the floor, thinking it was normal, cleaned everything and went to bed. When we woke up the next day, we had a river on our brand new hardwood floor, and a refrigerator and freezer full of ice and water. We first moped the floor, put rags under and around the refrigerator, turned off the water to the unit, and called Samsung. The person I spoke with had me on the phone for a long time, asked every possible question, and told me, even though our warranty was expired, they will honor it, will send a technician to take care of the machine as she called it, and someone to inspect the floor, and they will repair and pay for everything. I was amazed and grateful. By the next day, we were still getting water on the floor. When no technician or floor person called by the next day, I called back again, and the second person told me that there was no record of my conversation with anyone, even when I gave her the claim number that proved I had called. She said, she was the person in charge and nothing has been forwarded to her about our problem. At this time, the song and dance changed. She had me on the phone for more than an hour, asking the same questions over and over, and finally told me my email was wrong, I had that email for more than 20 years. Finally, she, very rudely, gave me phone numbers to call and make an appointment for inspectors to come by and inspect everything. By now the floor was visibly lifting up and expanding. I called a floor person we trusted, to come and inspect the sub floor to make sure we didn't have other damages, while waiting for Samsung people to call. Samsung person finally came 2 days later, told us we had too much water pressure, adjusted something behind where the water filter goes, and put the filter back, and that solved the problem. Nowhere in the manual, or the filter told us about the little button to adjust water pressure and how to adjust it. The water must have been pouring, not just leaking, and being absorbed by the wood floor, and we only saw it, when the floor was saturated, or we would have done something about it immediately. We just thought there was some water on the floor from replacing the filter, and wiping it before going to bed was going to take care of it. Before the technician and the floor person came by, I called Samsung to speak to a supervisor, to make sure, there was a record of my contacts with them, she, very nicely, assured me that , if the machine was responsible for the damage, they will take care of everything, and gave me her name and employee number, and told me to call her if there is a problem. A few hours after the technician left, I received an email from the second RUDE woman I spoke with, who said she is the one who makes decision whether it was the unit's fault or not, telling me, that they are sorry, but they are not accepting responsibility for the damage, and will not be doing anything about. I emailed her with reasons I expressed before, and why I think it is Samsung's responsibly, and heard nothing from her. I called back and asked to talk with the lady who gave me her name and number, and was told she wasn't there, and not up to her to make a decision. Three week later, we have a badly damaged floor, and just filed a claim with our insurance, not knowing what they will or will not do for us. When I called Samsung, I wasn't expecting anything, I thought it was something simple, and they can walk us through correcting the problem or recommend a Samsung technician we can call. They kept us going all this time, to tell us they are not accepting any responsibility for anything. They are rude, dishonest, and in need of in-depth training for their support staff. They should have told me that they are not going to do anything about it the first time I called them, not wait so long to tell us that they are not trustworthy.”

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Posted 5 years ago

“The most fucked up shittiest customer service ever.such a ripoff”

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Posted 5 years ago

“Samsung, just get rid of Bixby, it did not work from the start! It doesn't work now, and it will not ever work! It sucks up mass resources, that could be put in processer, or better yet, the graphics processor???!!! I'm tired of buying your flagship phones and having to deal with this ai disaster of yours!! Tack the hint!!!! Because I don't speak just for myself. Thank you.”

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Posted 5 years ago

“If there was a zero star, I would give it to this company. I bought a phone from Samsung and it was still under warranty. The s 10 plus phone is known to have an issue with WiFi and Bluetooth. I sent to Samsung to fix it, and they told me it was not under warranty since there scratches on the back. They said they could fix the WiFi and Bluetooth without putting a new a case and they wanted to charge me 118 for a back case. The customer service person wanted to sell me the new s20 and give a 300 dollar credit for my s 10. When I refused their offer , they refused to fix the WiFi and Bluetooth issues and they shipped back to me without fixing. One thing I am sure of is no more Samsung for me. They are con-artists”

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Posted 5 years ago

“Waited weeks for them to ship my order and never did. Called customer support everytime they said end of the day.....never got anything.”

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Posted 5 years ago

“Terrible terrible tv quality!! Was told I had a 2 year warranty, only to have a year warranty..Paid 600.00 for this TV that lasted a year and went completely out, and they refuse to fix or replace. Will never purchase another Samsung TV again. Read the reviews on Samsung TV going black, you will see, they are the first one that pops up.”

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Posted 5 years ago

“Hi Samsung company this is Braiden making a comment and I just wanna say that good job for making your TV is real good and thank you for making your Blu-ray’s real good and thank you for making your stereo systems are all good I really do appreciate it because you guys really did the best because I had my TV for about like six or seven years and it still didn’t even freeze thank you Samsung and you guys also make your phones also the best thank you again Samsung This is Braiden and the reason why I’m giving you guys the credit is because for the product that you guys make a note you guys work hard for and that you guys make your TV is in your stereo is in your Blu-rays to were a point they don’t freeze up good job Samsung I would rather give you guys my business to come at two guys because you guys are literally the best because you guys make your phones to worry don’t freeze you guys make your TV a story they don’t freeze you guys make a Blu-rays to were they don’t freeze up on you thanks again Samsung”

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Posted 5 years ago

“I Ordered a Galaxy Buds + on April the 7th and its missing, i called Samsung customer service they said we will investigate it and get back to you. No problem how long does the investigation take, Samsung call handler said 3-5 working days, called and emailed them a number of times, no reply whatsoever, everyone was given me different information, so I called after 9 working days and I have been told the investigation hasn't even started its pending. So she said give me 24 hours I will get this sorted for you and ask for the manger to call me back, they said the managers working from home therefore they only communicate via email, ok no problem how long do I have to wait for your manager to email me, so another 48 hours, waited 72 hours nothing. Then I called back they said we will get this resolved for you within the next 24 hours, still nothing after 48 hours. Then I called back on Sunday the 19th April they please give us another 48 hours we promise we will get this sorted for you. Called back today I was really fuming as I have wasted so much time on the phone to get though to them, and they answered still nothing apparently the manager hasn't even got back to their customer advisor who put the request through. So I have left with no option but to dispute this case with my bank. I have already reported this to action fraud, police and trading standards. I am not gonna let them get away on how they treated me, I can not believe what a rubbish customer service nobody knows what they're doing. I said to the advisor can I have the managers name because I am already in contact with the head office she said we can't give you our managers name and I asked can I have your name she said we can't give you our names. Unbelievable. So please do not purchase anything from Samsung, if you have any issues the customer service horrendously terrible. They are not willing to help you and trying to get you of the phone as quickly as possible. Avoid, avoid, avoid.”

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Posted 5 years ago

“Your customer service is horrible I’ve been without a dishwasher now for four months and every time it’s always two weeks before someone gets back to me and I always need to send more information I’m tired of jumping through hoops to get my refund. I don’t understand how you can treat customers this way we we bought your product thinking it was good and when there’s a problem you don’t do anything about it in a timely manner this is ridiculous. I will never buy a Samsung product again”

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Posted 5 years ago

“they promised me i wouldn't be charged to have my phone repaired which was the only reason i sent it in because it still worked. but since they said it would be fixed for free i sent it in. then i get an email saying i'm being charged 150.00 dollars so i called and said i never agreed to pay anything and they then said that they would not cover the damage under the warrenty. so now i've been without my phone for a week and a half for no reason. as much money as samsung has and all the phones i've bought from them you'd think they would just fix it anyway. but point is they said they'd fix it and once they get the phone they change their mind. bad business in my opinion. Don't waste peoples time. Making me drive to post office to mail it out to get it returned the same way. Thanks. appreciate it.”

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Posted 5 years ago

“Why take away my keyboard GIFS, EMOJIS, ETC. to make me download an app that has exactly what you took away? Very sketchy! Not happy. I might as well go back to Iphones.”

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Posted 5 years ago

“Refuses to honor their own pricing and calls it "price matching". They asked me to send them a screen shot of the pricing I was given and I did and suddenly no one could stay on the line to help me further.”

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Posted 5 years ago

“I purchased a 65 inch Samsung T.V. several months ago. When putting it out, everything was included in the packaging except the 4 Screws that hold the T.V. stand. I called Samsung customer service the next day and got a total runaround. after speaking to 4 different people, the fourth person said he would mail out the screws. Months went by and no screws. Today I get an email from Gwendolyn Samsung Triage, Customer Service Dept. telling me that in order to get the screws I must email her a picture of my receipt. I have purchased 5 Samsung T.V.'S over the past 12 years and this person wants proof of my purchase for 4 screws. first off I registered it online the day that I bought it, that's enough proof. I will NEVER PURCHASE ANOTHER SAMSUNG PRODUCT BECAUSE OF THE HORRIBLE CUSTOMER SERVICE DEPT. What a horrible experience and a waste of time talking to all these people over the phone. Stay away from Samsung, because if you need customer service you WILL NEVER GET IT.”

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Posted 5 years ago

“Real wish I could give a zero star. Where do I start? The washer and dryer constant issues? Dishwasher water wheel breaking and then leaking water everywhere? Or maybe the countless blue ray and TV issues. What a shitty company!! I will never buy a Samsung product ever again. Their customer service is a joke!!”

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Posted 5 years ago

“I have never been so disappointed in my life. I WILL NEVER purchase a Samsung product again. I can't believe how they just don't give a damn even if the mistakes were made on their side. I'm done. I have been calling samsung since Oct. About my OS system being compromised. To which they basically said I was incorrect. Well it's not mid April the following year and about a month ago they agreed that it was compromised (I had to figure out how it became compromised because they couldn't take the time of day to listen to me about a damn thing. Then I send my phone to them to get it back in 9 to 11 days which DID NOT HAPPEN. they cancelled my ticket. Then they said they'd fix it for free 100% to which i got my phone another week later to which it had not been touched they cancelled it a second time. After being on the phone from 8:45AM until 3PM and getting hung up on 4 times and getting nowhere...I have to resend my phone to samsung. And suffer yet another 5-7 business days. This is the worst phone provider out there. Never again will I ever lower myself to purchase a product from this sorry company. They made their mistakes yet I have to pay. Unacceptable.”

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Posted 5 years ago

“Since their last few updates they've ruined my phone they keep saying that there's nothing that can do I agreed to them let them hack into my phone and ruin my phone sick of Samsung talk with Facebook support and feedback and it's nothing I get the dumbest people they can only read they're pre-written responses that don't work”

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Posted 5 years ago

“I own a samsung Note 10 plus, a qled TV and earbuds.( All purchased within the last 6 months) The TV is a software disaster, and customer support is non existant. The left earbud quit working after 3 weeks. Samsung warranty and support has been terrible. In short, they basically cancelled my warranty ticket, because the process has taken so long. (THEY CANCELLED IT TWICE) If it wasnt for an automated text message, I wouldnt have known they cancelled it. It befuddles me, they cancel my ticket, because THEY are taking too long. Do yourself a favor, dont throw your money and time away. I saved chat logs, texts and rep. ID numbers. I tried to escalate the case, but you cant get anywhere with their support. Buy another product, read customer support reviews before you purchase.”

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Posted 5 years ago

Samsung is rated 1.2 based on 4,722 reviews