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Samsung Reviews

1.3 Rating 4,780 Reviews
6 %
of reviewers recommend Samsung
1.3
Based on 4,780 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
I purchased samsung washing machine which falls under warrenty. Within warrenty period it stopped working with 4 C error so i deside no to bother samsung service engineer and figure out the solution by my self with the help of Samsung demo video. But unfortunately it did not work so i registered a complaint but even after 60 hours of that no service engineer shows up here. Every time we talked with different CC executive we got different answers. I also purchased Samsung AC which also failed to continue a year without any repairing. Fortunately in that case damaged part ( Copper Tubes) was replaced with new one after plenty of followup and calls. I hope this time samsung team will look in this matter seriously, otherwise this will be the last nail in the coffin for me to be continued as a loyal customer of your brand.
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Posted 6 years ago
I purchased samsung washing machine which falls under warrenty. Whithin warrenty period it stopped working with 4 C error so i deside no to bother samsung service engineer and figure out the solution by my self with the help of samsung demo video. But unfortunately it did not work so i registered a complaint but even after 60 hours of that no service engineer shows up here. Every time we talked with different CC executive we got different answers. I also purchased Samsung AC which also failed to continue a year without any repairing. Fortunately in that case damaged part ( Copper Tubes) was replaced with new one after plenty of followup and calls. I hope this time samsung team will look in this matter seriously, otherwise this will be the last nail in the coffin for me to be continued as a loyal customer of your brand.
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Posted 6 years ago
Customer service is not existing, rude people and so more
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Posted 6 years ago
What a poop show. Samsung doesn't price match the things you buy. No they issue out a "refund." Talk about an inability to count money and false promises. I've been a galaxy fan all my life. Never could I have ever predicted that this is how it would turn out. I am beyond upset that they would go so far. I ordered a phone and it never made it to me. Turns out they returned it back to the shipper. Rather than sending it out again like normal human beings, they told me I have to reorder the whole product from scratch. None of the codes I used before worked (obviously as they are one time codes) and so there was about a 152 dollar price difference. After talking with customer service about various things I now have to wait for a 97.70 cent refund. I had to order it again anyways and they said when it ships out they will be able to do a price difference for me when I call back. What a load of bs. I'm sorry but really? So now I have 2, one thousand + dollar charges to my bank account. Seriously unless you can go into the store or be in person, I would reconsider buying directly from Samsung, go to best buy if you are a die hard fan of the phones like me. I would NOT recommend buying directly from Samsung. But Galaxys are my favorite. It's like meeting your favorite celebrity and then realizing they are a butface.
Samsung 2 star review on 21st May 2020
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Posted 6 years ago
We bought new appliances for our home and selected all Samsung. After less than six months I realized that this has to be one of the worst decisions I have ever made. My freezer has ALWAYS had an issue with the ice maker, even after several service calls. A gasket was ripped on the freezer door and I was told it was from customer abuse...so that was not repaired under my five year extended warranty and I am still trying to figure out how they came to that conclusion. I was issued a check for $574.00 to deal with Samsungs problem. (This was after six service calls and several long, long “customer service” calls). My dishwasher has racks have already rusted off. My washer and dryer do not perform in any way close to what they were featured for. The customer service experience is one of the most painful processes I have ever experienced. SEVERAL of our friends have said the exact same about this company and their products. I know you should never say never, but when it comes to Samsung....NEVER will I buy anything with their name or LG on it because they are one in the same and they do NOT care about their customers. I had to wait a few months before I could post this without getting angered by how much disappointment this experience has been.
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Posted 6 years ago
Never recommended Samsung to anyone I know .their workers are liyer .I have my phone speaker doesn't work and I been calling them texting like more then 50 times they always disappointed me .act like working but they dont do anything I buy my phone like year ago it cost me 1000 and within a year its look like I have to buy new phone. I can't belive big companies like this are so smallheaet doesn't wana satisfythr Customer really hate it feels like scams people .apple are 100 times better then Samsung .
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Posted 6 years ago
I've bought 3 products from Samsung (S8+, Earbuds, Active2). They are all great and work really well. I would definitely recommend purchasing their products.
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Posted 6 years ago
If I could give 0 stars I would. My husband and I ordered a brand new washer and dryer and from the start the dryer never dried properly. Then it just stopped giving out heat I called Samsung and they contract out to a service center. So someone came out and told us we had to get a new computer for it, they said they ordered the part and it can take up to a week. So I waited... 2 weeks went by after multiple phone calls and finally confirmed an app. For them to fix it. They never showed. I got the run around from Samsung and they said they would give the ticket # to a different service center and it could take another week. No, I'm returning this garbage and will never buy anything Samsung again. I would never want anyone to go through this. It's so frustrating.
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Posted 6 years ago
I purchased a brand new Samsung front loader from Samsung official website just 6 months ago. The front loader is still in warranty. However, it started leaking water 1 month ago due to the defective door seal. During this period, I have been contacted Samsung live chat 5 times and emailed them multiple times. They just simply categorised my issue as a non-manufacturing fault and couldn't provide any details of their assessment. They evaded their responsibility and even used a wrong customer name while replying to my email. Therefore, I'm not sure whether their reply is related to my issue. 2nd time (05-01), they directly ignored my email and I haven't anything back from them after more than 10 days. What I require from Samsung: - a free of charge remedy since this product is in warranty and issue is due to defective door seal This issue has a huge impact on my daily life since I can't use nearly $1,000 front loader to wash clothes as before. I've been waiting for a resolution for more than 1 month!
Samsung 1 star review on 19th May 2020
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Posted 6 years ago
if we could give a minus star would..Samsung kitchen appliances are horrible!!! In the 1st year, had repair come out 3 times on dishwasher, 3 times on icemaker in refrigerator. After 3rd time, they replaced dishwasher and the icemaker...now 2 years later, the new dishwasher is having same problems as the old one. Fortunately we purchased Lowes extended care plan for 5 years....but even that is not what it should be...during 2nd year the door bins on the refrigerator started cracking and breaking, with having hardly any weight in them at all. BUT Samsung won't cover them, nor will Lowes extended cover them..only electrical and mechanical...Samsung and Lowes are ripoffs.
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Posted 6 years ago
Worst customer service on the planet!!! Never had a worse experience with a company.. Refrigerator has been broke for a mouth and every time you call you get someone from the Dominican Republic that you can’t understand and they ask you for the same information over and over after you have already sent it multiple times.. it’s like the movie ground hog day every time you call them after your appliance has an issue. Better get used to the question...Do you have a serial number?!!!! Will never buy another product from them again.
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Posted 6 years ago
Bought Samsung refrigerator and the freezer drawer had a manufacturer’s defect. Good news, they replaced it. Bad news it still sounded like a jack hammer. Needless to say after 21 phone calls between myself, Home Depot and Samsung Forty plus hours on the phone, Samsung agreed to replace it again. Instead a repairman showed up at the door unannounced to fix the drawer. Fixed it, fabulous right? Wrong! Samsung called a month later and left a message on my phone they were delivering another refrigerator. So, another 50 minutes on the phone, I was able to cancelled the order. Worst customer service ever. However, Home Depot felt bad for my problems and gave me $200 gift card.
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Posted 6 years ago
Purchase a new 2020 model tv from Online that was defective when received. I had to follow up on service repair order to find out parts were not available, no exchange option given, refund the only option. After 3 weeks I’m still waiting on the tv to be picked up so refund process can continue. I have only purchased Samsung smart tv’s in the past but I think it’s time to try another brand. While the representatives are nice and do their jobs( follow the scripts) the policies/ procedures for returns are absolutely ridiculous. Samsung is too major to have such antiquated procedures of sending in receipts and waiting for follow up when they should have access to everything online for verification. I think it’s just a way to delay refunds. I won’t buy Samsung again
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Posted 6 years ago
samsung 10 is junk always locking up goes to sleep after 1,2 mins after opening
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Posted 6 years ago
Support people were nice and they helped me but Samsung product is horrible my 4th Samsung product that had problems. First tv has all kinds of issues with less then 3 months owning it then washing machine less then year owning it now microwave stopped working with less then 6 months also oven on gas range stove less then a year stopped working I will never purchase another Samsung product. you want a tv go Sony I have Sony Smart tv for over 7 years and zero problems if you want stove and home appliances go lg or ge frigidair is also good
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Posted 6 years ago
Electric Range broke at 3 years. Samsung agreed to pay for the repairs via an e-mail and phone call with me and after I repaired the range, they had repeated request for more information and eventually refused to pay for the repair. Worst company Customer Service I ever had to deal with. A Repair Man told me that it is common for Samsung Appliances to fail with-in 3 ~ 5 years. If you expect longevity, don't buy Samsung! Don't trust the management!
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Posted 6 years ago
it has been a disgrace ordering samsung galaxy s20 ultra from samsung store and was meant to be delivered 27/march and waited for 9 weeks and every week we have been told that we will received the phone in 2 days several times , and still going on and still we have not received . staff and the management is not reliable and honest to what going on .
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Posted 6 years ago
I have a refrigerator in which pantry drawer get broken - small piece of plastic falls off (same happens to me on a previous unit after 3 months of using) after around 9-10 months of using. When I call a Samsung they told me is a defect on the unit but I am responsible for it so they are canceling my warranty because “i damage a unit” - how the hack I damage a defected unit beats me. I told them that this is definitely designed flows and want that to be done under warranty. I as just planning to buy another set of kitchen appliances for the next house but with that attitude - I will look for something else - Samsung you lost customer.
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Posted 6 years ago
Terrible, Terrible customer service!! Sent watch in for repair(3 rd repair- out of warranty the last repair. Repairs were for the same problem. They did not charge for last repair). When watch was sent back the wrong band was sent. Two watch bands later...ALL WRONG!! Called customer service and hung up on 5 times.
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Posted 6 years ago
Buying the S20+ in europe is the biggest disappointment I’ve had as far as smartphones go. Scummy move to cheap out, neglect and disappoint millions of samsung fans in Europe. My last Samsung smartphone.
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Posted 6 years ago
Samsung is rated 1.3 based on 4,780 reviews