Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung delivered the wrong 36" gas cooktop. When contacted them and initially spoke to a supervisor they saw in the system where they sent out the wrong product. They "stated they would correct the problem and send out a new gas cooktop". A week after we notice we hadn't received any confirmation of delivery so we called and did an inquiry. We went through countless supervisors and representatives stating they had no record of the call and we were past the 15 day return policy. THE MISTAKE WAS MADE BY SAMSUNG! Customer service (Poor) Return Process (Poor) Shipping and Delivery (Poor)”

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Posted 6 years ago

“The wrong item was delivered. When we opened and noticed we contacted Samsung. They said that we didn't call in the 15 day return policy. It wasn't opened until our builder was ready to install. The entire experience was awful. We have 6 SAMSUNG PHONES. WE HAVE ALL SAMSUNG KITCHEN APPLIANCES. YES WE HAVE TO KEEP THE APPLIANCES, BUT I HAVE ALREADY CONTACTED SPRINT AND VERIZON THAT WE WANT TO TRADE/ UPGRADE OUR PHONES TO APPLE PHONES. ALL OUR APPLIANCES IN OUR BASEMENT AND GUEST HOUSE THATS BEING BUILT NOW WILL NOT HAVE ANY SAMSUNG APPLIANCES/ ELECTRONICS! I WILL MAKE SURE EVERYONE THAT I COME IN CONTACT WITH WILL BE TOLD ABOUT THIS EXPERIENCE AND I WILL TRULY RECOMMEND THEM TO NEVER USE ANY SAMSUNG PRODUCTS. WORD OF MOUTH IS THE BEST NETWORK. SAMSUNG CUSTOMER SERVICE IS HORRIBLE!!! LASTLY YOU ALL KEPT MY MONEY TOO. DIDN'T EVEN HAVE THE COURTESY TO REFUND US THE DIFFERENCE IN THIS INCORRECT PRODUCT!!!”

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Posted 6 years ago

“I bought a 65” Samsung, definitely not built to last ,worst TV I have ever purchased ,spent over $1000 on this TV only lasted 3 years ,spoke to Samsung,did all the tests it failed all ,big white circle in the middle of the screen,they referred me to a repair center which told me the lcd screen has to be replaced which would be very costly and would not be worth the cost so keep away from Samsung ,I am in the security business and I do a lot of video surveillance systems and buy monitors frequently,I will never buy a Samsung again, low quality save your money and purchase a Sony or Panasonic ,I’ve owned both prior and each lasted over 8 years trouble free ,again Samsung makes inferior products ,never again”

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Posted 6 years ago

“Samsung's online store is a joke. Place a few orders in the past, none of them were shipped, all of them were cancelled with reason "exceed limit". WTF, 4 piece of SSDs is exceeding limit? OK fine. You don't want business then.”

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Posted 6 years ago

“Delivery/install FAIL. Given delivery day was not told install too. They were not able to do the work. Had them take the appliance with them, GIVEN NO PAPERWORK TO SHOW DELIVERY/INSTALL NOT COMPLETED AND APPLUANCE TAKEN WITH THEM. Over a week later and over 3 hrs with too many cust svc people, no credit no one doing anything to get this resolved as the delivery company who has also been told order canceled has not done their job either. Will be filing complaint with BBB.”

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Posted 6 years ago

“Bought a washer and dryer and have had nothing but costly problems and repairs. I have spent more in repairs than the actual cost of the units. not to mention the hassle of getting anything actually repaired...it takes weeks every time. Samsung wont stand by anything. I would never buy anything from this company ever again. Don't say you weren't warned!”

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Posted 6 years ago

“I just bought 2 Samsung Galaxy S20 Plus phones. They may be good in some areas but I am a Disc Jockey and play music on my computer at gigs. When I have a problem with my main computer I use my cell phone to play a song so there is no “dead air” while I reboot. The Galaxy S20 Plus does not have an aux jack and if you want to use the included headphones you have to use the charging input which means you can't charge your phone while using your headphones. In my opinion Samsung should have a recall and fix this problem. This is very frustrating. Using the headphone jack was the main reason I bought two Galaxy S20 Plus phones. They are very expensive and to me other than making phone calls they are useless. Oops! I just went to Amazon and they have an adaptor with a charger and headphone jack. I just ordered one for $20.00 but it is still frustrating that Samsung would put out a very expensive product that doesn’t even have the basics of the cheaper phones. Don't buy an S20!!!”

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Posted 6 years ago

“DON'T BUY A SAMSUNG ANYTHING! terrible costomer service , terrible products . I wish I read these before I got a Samsung anything ! I'm soooo done . believe me when I say I don't even want to go over all the things I went through since before Christmas and I still don't have this resolved . I had to start over every time I called and with promises each time , I'm stuck in 'groundhog day" .”

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Posted 6 years ago

“Poor Samsung order services.I pre-ordered Samsung S20 plus which i did received on time but did not receive the case. its about 3 weeks now and have still have not receive the case.how can i use Phone worth of $1400 without a case? Very Poor service i like Samsung but hate the order and they delays.”

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Posted 6 years ago

“Do not buy from Samsung! They have terrible customer service and will not return items they ship to you damaged. They shipped me a $3,500 tv with a cracked screen and then told me they would not return it because I waited 34 days to take it out of the box. They never told me the return period an d that I should check the product upon receipt. Their customers service in dealing with this was terrible!”

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Posted 6 years ago

“Purchased a new refrigerator in August. Six repairs and compressor died. We have been without a refrigerator for a month. No end in sight. Don’t buy Samsung.”

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Posted 6 years ago

“I bought a samsung smart watch active not even a year ago there suppose to replace the watch been without my watch for 2 months still no watch. They have no answer when in going to get a new one. Samsung will take your money but dont want to give you a working watch. The worse customer service I've ever had. Dont but a watch from them. If you go get a warranty else where. Will not buy another watch from them”

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Posted 6 years ago

“after sales service is terrible”

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Posted 6 years ago

“I thought I was purchasing a top quality complete set of kitchen appliances. I paid extra to get the black stainless WHAT A TERRIBLE MISTAKE!!! First the bottom of the oven warped and the coating started to flake off. Their response - customer abuse. REALLY???!!! What did I do? Take paint remover and a tool to a brand new oven? Not hardly. I used a wet wash cloth soaked in hot water and Dawn. Next, the black finish started to peel off the oven door at the junction to the handle. Their response - once again customer abuse. To add insult to injury I was told that the warranty ONLY covers mechanical parts and NOTHING ELSE. Now the motor on the refrigerator sounds like a diesel engine every time it runs - it can be heard two rooms over. To be insulted by not only the person who originally answered the phone but his manager that I abused the appliances was incredible. Who would spend nearly $3000 for new appliances and then abuse them is unbelievable. They absolutely refuse to do anything to correct these situations and just keep referring me to the warranty book which states they are not responsible for any of these issues is beyond insulting. RUN do not walk past Samsung appliances. I wish I had never laid eyes on them. Even Best Buy couldn't help with these problems. I feel like making a sign and standing in front of the appliances at the store warning people not to waste their money. Unfortunately I am widowed and retired and cannot afford to get rid of them and buy something else. Be warned DO NOT buy Samsung appliances. If I could give the review negative stars I would.”

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Posted 6 years ago

“I purchase samsung refrigrator in last year august 2019. But installation and demo not avail by samsung within 20 days... Again I purchase the samsung 253 lt. Double door refrigrator, and suffring the same problem... Samsung product is good but his service very poor... I m hardly dissatisfide with samsung service...”

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Posted 6 years ago

“If i could go negative I would. I bought the 2019 65" FrameTV directly through Samsung.com because my employer gave us large discount. Worst mistake of my life. TV came broken twice. They also refuse to honor the warranty. I've already done 15 hours of calls with them. At one point they didn't believe that I owned the TV and were making me send text messages of SN on the back and in the menu section. It is to a point that I'll need to pursue legal action to even get any money back and I'd assume that will do nothing. I'll never buy anything Samsung again. They should be ashamed how bad their product and services are.”

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Posted 6 years ago

“My known issue with the ice maker freezing up was not fixed by Samsung. I have unplugged my fridge 4 to 5 times over the 3 yr life to fix this issue but it was always refreeze and leave us with no ice maker until I unfroze it again. I called and they won't fix it until I have had one service call that they are aware of (even tho I fixed it several times myself). There is no standing behind their product or issues. Do not buy a Samsung. You will be sorry.”

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Posted 6 years ago

“Samsung smartthings hub Samsung I believe is running fake promotion on smartthings hub with Bulb. I did not receive the order and neither bulb nor Samsung support is ready to take the responsibility 2 big brands just fooling around with customers Avoid this buy or for that matter avoid the 2 companies”

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Posted 6 years ago

“Absolutely horrible customer service... I will never ever buy anything Samsung again! I will tell everyone I know too... A brand new microwave malfunctioned and burnt my dinner with full flames.My husband had to use the fire estinguisher.They first tried to say it was out of warranty. Then they show up at the wrong time- twice... Finally- the third time they came, took pictures and left me with my smokey burnt micro. I had to ask- when I would get a response. They said- in 3 days. Four days letter- I had to call. At first- they couldn’t find any report. Finally- what do they say? It’s my fault? How? The fire department stated it was the microwave at fault. No evidence- no email- nothing. Its motor made a huge shrieking sound then I saw the flames. I was heating up the same meal in the same serving dish at the same time (2:30) for the third time prior to it malfunctioning. They now refuse to pay to even have it removed- after they refused to remove it when there. Lucky for me- I paid for an extra warranty with Best Buy. Good bye Samsung!”

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Posted 6 years ago

“What didn't! I recently purchased a matching set of appliances from HD . Fridge,range,dish washer. 7 days later water dispenser developed loud clanking noise from within. I called Samsung and they told me they don't have service within a 100 mi. of my area. So, what is the solution, a refund because they also don't have the fridge in stock. This breaks up the matching set of appliances and they refuse to refund for the other appliances. This is an entirely new kitchen remodel. Now I'm stuck with mixedma tched appliances and no 1 year mfg. warranty. Samsung is a scam when it comes to their policies. Their representatives only have the company in their best interest and not to mention their rude conduct over the phone and lack of follow-up I mean absolutely no return calls. I had to pursue this issue for 5 days and resolved nothing. Zero stars. Very disappointed with HD, SAMSUNG & their Warranty Depts. I talked with several reps they all had different info or just passed me to the next rep that didn't know much more than the next. Don't buy Samsung until you know if they service your area otherwise their Warranty is void.”

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Posted 6 years ago

Samsung is rated 1.3 based on 4,614 reviews