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Samsung Reviews

1.2 Rating 4,747 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,747 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
WHAT A TERRIBLE COMPANY! If you could leave a zero star rating I would! 1 star is far too good for this company! What an incredible and unbelievable scenario this is! I have come to leave a review on this platform because of one terribly frustrating experience my wife & I have had with Samsung. When I get to the site, I find that only 7% of viewers recommend Samsung! This is simply and totally chronic! What on earth are Samsung about? Instead of writing this review to other potential customers to warn them of the disgraceful and simply non-existent customer service with Samsung - I am writing instead to Samsung themselves. To the managers and indeed to all employees in this despicable company. To the managers - you need to seriously get a grip. You need to read through these reviews and see just the enormous extent of customer dissatisfaction, frustration and rage you have about your company. To all the employees - one word - LEAVE. Do not waste your time putting your energy into this terrible company - I can't imagine how they must be treating you when they treat their customers worse than dog muck! Social media is powerful - and with a rating like this, you will (hopefully) be suffering. I say hopefully, because the way you have treated us and many, many others on this platform is disgusting. Your appliances are rubbish, your customer service is the worst I have ever experienced and your attitude is the lowest I've ever come in touch with. To all potential customers of SAMSUNG - I have one sentence for you only: DO NOT EVER BUY A SAMSUNG PRODUCT
Helpful Report
Posted 5 years ago
Samsung Canada Customer Service is non existent. Bought a new model TV in the summer and they still haven’t fixed the issues. Right up to the Office of the President they do not honour their word. Buy anything but
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Posted 5 years ago
I purchased a samsung frig. Paid $2000 and within a year the ice maker had to be replaced. It had to be replaced EVERY YEAR!! I DUMPED IT. I will NEVER own ANYTHING Samsung again!! No refrigerator, no phone or TV. That is how I repay sorry.
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Posted 5 years ago
They hang up on me twice. I ordered a TV and after setting it up we turn it on and it's broken. They refuse to send another one. They expect me to carry a 160 lb TV to the FedEx truck or pay $110 for someone to pick it up from my house. Very inconvenient. Never again. Even the supervisors hanged up on me. $1400 to the garbage
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Posted 5 years ago
I had purchased a samsung dishwasher, it was giving heater error n lodged a complaint with customer care on 24th nov, no action taken till today after one visit from engineer. Every time I call Samsung, they give me a new complaint number. I escalated to Service Head and still no action taken. I would never ever recommend samsung product. Very Disappointed with their customer service.
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Posted 5 years ago
Horrible televisions. Suck the Kether right out of you.
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Posted 5 years ago
I received a damaged fridge. Since it was on the side and on a part that could still be used I opted for the Refund of the damaged parts. Here I am three months later and still have not received my refund. The cutomer service reps literally do not care nor strive to help. I think I have heard call back in 3 days like 5 times now. They are deff not ones to care about you after you have received their product. They have their money and do not have the time or effort to help fix this. I have heard horrible things about this and how they do not fix or try to fix anything when it comes to customer service. I should have known to use LG instead. I hope that you choose to go elsewhere because you will not get any problem solved. They will just keep pushing you off.
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Posted 5 years ago
So your update is destroying phones and batteries... mine ran fine till i upgrade it with your update... what a scam and rip off and you should be held criminally responsible... why should we send our phones in and use our money to fix what your update broke... never buying samsung stuff ever again... should take this to news
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Posted 5 years ago
I purchased a Samsung 50" Frame TV directly on Samsung's website. To my surprise it was never delivered via FedEx. Customer service was terrible. The foreign customer service person told me to call the Police. They had no interest in tracking down the package or filing a claim or ordering me a replacement. Warning: Do not buy directly on Samsung website. You will be sorry.
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Posted 5 years ago
I buy 2 of the new galaxy flip 5G giving my 2 phones of trade in,one of the new phone was defective and I call right away and guess what??,they told me to send it back to repair,hahaha,out of their mind,I ask for a new phone because I just paid over 3,000 dollars for this phones and they want me to send the NEW phone back to repair and wait 2 or 3 weeks more for the repair instead give me a new one because I buy a NEW phone,not a repair one,now I return both phone and all accessories and they just lost a 3,000 dollars sale for trying to be smart,not the end yet,now I send back the new phones,take a week to them get there,send me a email saying after 10 days to review the phone they will process my credit back and then send my trade in phones back to me,we are talking about a month WITH NO PHONE,I always learn from my mistakes but you never know when you're about to make one, unfortunately you know when you're screwed after you made it,but in this case I will never ever buy anything else to Samsung ever, it's very very sad a multimillionaire company like Samsung crushed a little and insignificant customer like me,because that's what we are to them at the time of step up and take responsibility,making us loose the few what we have instead of them take the loose even when is their fault,again,they give me a brand new defective phone and what I really supposed to do?? Samsung,,Merry Christmas!!
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Posted 5 years ago
On July 30, 2020 I brought a Samsung galaxy active 2 44mm watch from Att , its 4 months old, for a week I have been try to get a replacement, it updated then the screen just went black, spent hours on the phone with att trying to fix it. They tell me its under warranty yes I know after getting transferred a million times, hung up on, then sent to a Att store, it still doesn't work. THEN FINALLY THEY SAY go to Att store pick up new watch great the store doesn't have any, back to calling them to find out I have to call Samsung to find out i have to send my watch to them, then maybe I'll get a new one , if they think its appropriate. I have never owned anything but Samsung products, since when do you send a product back Before getting a replacement. I'm done. There is no Customer Satisfaction, no Customer Appreciation, no Veterans Appreciation. NOTHING !!!!! THIS IS RIDICULOUS... APPLE HERE I COME.O AND I PAID FOR MY WATCH OUTRIGHT SO ITS JUST A PAPER WEIGHT AT THIS POINT.. 3 Dec 2020. RETIRED SSG.RAINEY US ARMY
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Posted 5 years ago
I couldn't turn off my phone without using the pattern recognition on my phone. Supposedly I was 1 number off, but even so you shouldn't have to put in a pattern or any kind of passcode in order to turn off a damn phone you're holding in your hand.
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Posted 5 years ago
I purchased a washer on 11/17/20 received it on 11/24/20 and it worked for 2 days. I paid to have a professional plumber check the connection where he informed me that the washer was faulty. I called Samsung and they are not able to have someone check the BRAND new washer until 12/9/20. If they determine at that time that the washer IS faulty, I will then wait another 2 weeks for a replacement BRAND new washer. I will NEVER EVER purchase another Samsung ANYTHING!
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Posted 5 years ago
I'm never buying Samsung again! I purchased a new home without kitchen appliances. I picked out the ones I wanted (wouldn't be available for 2 months) and changed them for an earlier availability date. They were supposed to call me the day prior to the delivery date to set up a delivery window. No one called! I call them around 8 PM, they told me the appliances were in enroute and they will call me by 10 AM to confirm delivery time. I heard from no one, so I waited until 4 PM to call again. This time I was told that the transportation was delayed due to COVID. I understood the state that we were under and that delays happen, I figured it would a day or two since I was told the previous night that it was on it way. They said it would arrive by the 20th of the month (the original delivery date was the 10th). I explained my frustration of being in a house without appliances and with my family having to eat out for every meal. I was assured that I would be compensated for the delay afterwards (never would give an amount). I asked for it in writing (by sending an email) but the rep said they are not allowed to send emails. The appliances finally arrived on the 20th. When I called about the compensation, I was offered $50! For 10 days of my family eating three meals a day, $50!
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Posted 5 years ago
DON'T EVER BUY A SAMSUNG PHONE FROM THE SAMSUNG WEB SITE! YOU WILL BE VERY SORRY! If you want to buy a Samsung product buy it from your phone provider or Amazon or anyone but Samsung Directly. The order of the day for a Samsung employee is to lie and lie and lie some more. If you buy a Samsung phone from one of their distributers then you will get your phone without any problems issues or lies. The Samsung distributers get all phone orders first. That means if you want your phone within a few days or a week buy it from the distributer. If you buy your phone from Samsung you will be directed to a third world country full of desperate pirates, liars and cutthroats who will say anything to get you to click the order screen. They take your money immediately unlike their reputable distributers who actually do not charge you until your order ships out with confirmation. With Samsung direct, once they got your money, Your phone will arrive when hell freezes over or not at all. I give you fair warning. If you want a Samsung phone buy it from a reputable distributer. DO NOT EVER BUY YOUR PHONE FROM THE SAMSUNG WEB SITE. Your phone will take 6 months to arrive if it ever arrives at all. Don't trust their web site. You will be sorry like I was.
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Posted 5 years ago
Worse customer service experience. Nobody is helpful after waiting on the phone for hours. There attitude and unwillingness to help is unbelievable. There service is going to cost them my sale today of $2600 and future business.
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Posted 5 years ago
Bought a Tab 6 and cover. Purchased another lower cost model and returned the first. They took my promo price for cover out of refund when I DID purchase a Tab 6. Contact stated he would refund the $134. When contacted again was hung up on. Next time I was put on hold for hour and then passed of to another #, John said he would notify me of when I would get refund. Been two weeks now. Bunch of lying asses.
Samsung 1 star review on 30th November 2020
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Posted 5 years ago
I bought a electric countertop stove came damaged. And a microwave the exhaustfan fan is broken noone will help me i have couple properties i was busy and couldn't open it within the time frame to return so noone is helping me what should i do with both of the thing 600$
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Posted 5 years ago
Refrigerator RF263bEAESR/aa less than 1 1/2 years old resting / pitting exterior impossible to reach a live person inferior quality very disappointed will never buy Samsung again
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Posted 5 years ago
I bought a Samsung 49" TV and it's display is gone after two years third grade quality and not value for money at all I will suggest that do not buy Samsung instead buy MI or TCL it a third grade quality
Samsung 1 star review on 29th November 2020
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Posted 5 years ago
Samsung is rated 1.2 based on 4,747 reviews